woodworker
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Post by woodworker on Sept 7, 2010 20:46:54 GMT -5
Hello All,
I am starting this thread as a repository for technical information from users experiencing the shutdown lockup problem with their UMC. This thread is intended to be used for technical communication only and not for unrelated commentary.
Users experiencing this problem should identify the following information in their post: firmware version, attached devices, device status at time of shutdown lockup (on or off) and shutdown order. If you have tried different electrical configurations (dedicated circuits, power conditioners, etc.) please mention if these had any effect on the shutdown error frequency.
Lounge members with suggestions or ideas are welcome to comment in this thread as long as those comments are limited to technical discussion and related to the shutdown lockup error.
Thank you.
Jon
PS, if you are experiencing this error, Lonnie suggests that we try powering off the UMC-1 first in the chain and see if that has any effect on the frequency of the shutdown lockup. I personally am keeping a log of every successful and unsuccessful shutdown for Lonnie in order to provide him with as much information as possible. Some may wish to do the same, others may not.
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LCSeminole
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Post by LCSeminole on Sept 7, 2010 20:59:54 GMT -5
Jon, Good idea and very constructive thread for those having this problem. As the OP has asked, keep this within the parameters he has requested as any postings off subject will be deleted.  |
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woodworker
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Can't keep my mind from the circling skies; Tongue-tied and twisted just an earth-bound misfit, I
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Post by woodworker on Sept 7, 2010 21:00:10 GMT -5
Equipment list:
UMC-1- connected to APC SmartUPS 1000
Firmware- W7.01.00.13
TV- Mitsubishi WD-57732
STB- Motorola DCH-3416
BD- Samsung BDP-1500
DVD/SACD- Denon DVD-2200 (via component, coax and 5.1 analog)
CD- Yamaha CDC-905 (via optical)
HTPC disconnected for now
X-Box disconnected for now
My shutdown lockups have always been partial and the UMC-1 would respond to both front panel and remote button input.
Prior to today with current firmware the unit failed to shutdown completely approximately 1 out of 3 times. I will start my data collection at this time using the shutdown order of UMC-STB-BD-TV. Results will be posted as soon as usable/ relevant data is collected.
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Post by visiter555 on Sept 7, 2010 21:20:15 GMT -5
I have had shutdown lockups since I got the UMC-1.
In .13 it has locked up pretty consistantly...
1. When used to BluRay with my Oppo 83. UMC-1 started with input set to Oppo (previous usage) and did not change the input nor power any other device (other than a UPA-7). I have tried with the plastic remote & Harmony. UMC-1 was powered on first, then changed to power on last using plastic remote with zero change in the lockup. Harmony was setup to power off UMC-1 off first. Locked up solid.
2. As above with the Harmony set to power off the UMC-1 last. Locked up solid.
3. With UMC inputs changed after power up using Bell 6141 PVR as only source. Locked up solid. Regardless of UMC first middle or last off. Same with the input set from previous usage of the Bell 6141.
Currently with V7 it is happening roughly 50% of the time. Usage of the UMC-1 has been slightly more that 20 times.
All running on a single 15 amp circuit. Have switched all to a 20 amp circuit, same results.
Tried with a APC UPS and with nothing inbetween the wall and the UMC-1. Same results.
I have found nothing that jumps out as a common link in my setup outside of the UMC-1 and the UPA-7.
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woodworker
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Post by woodworker on Sept 7, 2010 21:26:57 GMT -5
Visiter555,
When mine "locks up" at shutdown the following situation is what I observe:
UMC display is blank but buttons are lit.
Amplifier is still powered on.
Pressing the off button (remote) does nothing.
Pressing the on button (remote) turns the UMC-1 back on, at which point I can power it back down completely.
Pressing the front power button on the UMC-1 powers the UMC-1 up, at which point I can power it back down completely.
Pressing the zone 2 power button on the remote sometimes powers the UMC-1 the rest of the way down, other times it powers the UMC-1 up, at which point I can power it the rest of the way down using either the off button OR the zone 2 power button on the remote.
Do these observations match yours too?
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Post by monkumonku on Sept 7, 2010 22:06:14 GMT -5
Visiter555, When mine "locks up" at shutdown the following situation is what I observe: UMC display is blank but buttons are lit. Amplifier is still powered on. Pressing the off button (remote) does nothing. Pressing the on button (remote) turns the UMC-1 back on, at which point I can power it back down completely. Pressing the front power button on the UMC-1 powers the UMC-1 up, at which point I can power it back down completely. Pressing the zone 2 power button on the remote sometimes powers the UMC-1 the rest of the way down, other times it powers the UMC-1 up, at which point I can power it the rest of the way down using either the off button OR the zone 2 power button on the remote. Do these observations match yours too? I'm not visiter555 but I thought I'd chime in and say that on themaybe four or five that mine locked up (over the course of several months; this doesn't happy very often), the above is what happened to me, also (except I didn't try anything having to do with Zone 2). I was using a Harmony Remote at the time. One thing I noticed is that this seemed to occur when I pressed the "off" button on the remote then moved the remote so it was pointing away from everything. I thought maybe I cut off a subsequent signal, so I try and remember to keep the remote pointed in the right direction just in case. Every time I have kept the remote pointed at the unit, it has shut down properly. |
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woodworker
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Can't keep my mind from the circling skies; Tongue-tied and twisted just an earth-bound misfit, I
Posts: 197
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Post by woodworker on Sept 7, 2010 22:19:56 GMT -5
Visiter555, When mine "locks up" at shutdown the following situation is what I observe: UMC display is blank but buttons are lit. Amplifier is still powered on. Pressing the off button (remote) does nothing. Pressing the on button (remote) turns the UMC-1 back on, at which point I can power it back down completely. Pressing the front power button on the UMC-1 powers the UMC-1 up, at which point I can power it back down completely. Pressing the zone 2 power button on the remote sometimes powers the UMC-1 the rest of the way down, other times it powers the UMC-1 up, at which point I can power it the rest of the way down using either the off button OR the zone 2 power button on the remote. Do these observations match yours too? I'm not visiter555 but I thought I'd chime in and say that on themaybe four or five that mine locked up (over the course of several months; this doesn't happy very often), the above is what happened to me, also (except I didn't try anything having to do with Zone 2). I was using a Harmony Remote at the time. One thing I noticed is that this seemed to occur when I pressed the "off" button on the remote then moved the remote so it was pointing away from everything. I thought maybe I cut off a subsequent signal, so I try and remember to keep the remote pointed in the right direction just in case. Every time I have kept the remote pointed at the unit, it has shut down properly. Thanks monkumonku. I too tried that same process (it might have been you that suggested it to me in the first place). I cannot say for sure if it helped at first or not because the error was infrequent with V7 beta 3. I have always practiced this suggestion since it was first pointed out to me and it does not seem to have an effect on my shutdown success with the W7.01.00.13 firmware. For you, am I understanding that you no longer have the error since you started keeping the remote pointed until it shuts down? Are you running the ".13" or the ".14" firmware? |
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Post by monkumonku on Sept 7, 2010 22:53:40 GMT -5
I'm not visiter555 but I thought I'd chime in and say that on themaybe four or five that mine locked up (over the course of several months; this doesn't happy very often), the above is what happened to me, also (except I didn't try anything having to do with Zone 2). I was using a Harmony Remote at the time. One thing I noticed is that this seemed to occur when I pressed the "off" button on the remote then moved the remote so it was pointing away from everything. I thought maybe I cut off a subsequent signal, so I try and remember to keep the remote pointed in the right direction just in case. Every time I have kept the remote pointed at the unit, it has shut down properly. Thanks monkumonku. I too tried that same process (it might have been you that suggested it to me in the first place). I cannot say for sure if it helped at first or not because the error was infrequent with V7 beta 3. I have always practiced this suggestion since it was first pointed out to me and it does not seem to have an effect on my shutdown success with the W7.01.00.13 firmware. For you, am I understanding that you no longer have the error since you started keeping the remote pointed until it shuts down? Are you running the ".13" or the ".14" firmware? Oops sorry I should have given more details. I am running 7.14 firmware. The times that I've experienced the lockups, I can't recall anything that each time had in common except that I think I pointed the remote away from the unit too quickly. There was no other particular circumstance about equipment being used or certain type of DVD or blu ray disc, etc. |
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Post by aussie on Sept 8, 2010 1:25:05 GMT -5
Mine failed shutdown first couple of times I tried cycling the power before I even had anything connected except for my computer. Shutdown failure happened a several times before I did the firmware upgrade regardless of setting and devices connected.
But I will say since I installed the new firmware (7.13) it only happened once during the firmware loading/power cycling process and once since when in normal use. It has had more use in the last few days since I did the firmware than before and seems to be pretty solid besides the odd audio drop-out.
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Post by doobie on Sept 8, 2010 3:02:14 GMT -5
I am using one of the first firmware upgrades and my observation is that the lock-up occurs only when the unit has been on for a few hours. One or two hours and all is fine...several hours of PS3/Music and it sticks. I have an APC but it indicates that the power is fairly stable and I have not had problems with any other device.
Just a thought but perhaps the time frame (or related elevated temperature) is what keeps Emo from seeing the problem(?)
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Post by Nemesis.ie on Sept 8, 2010 3:35:45 GMT -5
As an aside, I think I have only ever had one shutdown failure with an older FW.
Perhaps the input voltage used would be a useful thing to add. I am of course on 230v, 50Hz.
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Post by visiter555 on Sept 8, 2010 6:57:09 GMT -5
Visiter555, When mine "locks up" at shutdown the following situation is what I observe: UMC display is blank but buttons are lit. Amplifier is still powered on. Pressing the off button (remote) does nothing. Pressing the on button (remote) turns the UMC-1 back on, at which point I can power it back down completely. Pressing the front power button on the UMC-1 powers the UMC-1 up, at which point I can power it back down completely. Pressing the zone 2 power button on the remote sometimes powers the UMC-1 the rest of the way down, other times it powers the UMC-1 up, at which point I can power it the rest of the way down using either the off button OR the zone 2 power button on the remote. Do these observations match yours too? That is what locked up solid means. The only way is to power off via rear switch and twice I had to pull the power cord as there must have been some power leaching going on as a rear switch turn off did not shut the UMC-1 down. The Zone 2 button did nothing at all during lockup (utilizing the plastic remote). |
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Post by Nemesis.ie on Sept 8, 2010 7:30:11 GMT -5
How long did you wait before pulling the cord? It might take a while for the capacitors in the PSU to discharge. If it were still powered up after 2 mins with the switch at off I would be very worried there was is hardware problem.
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geebo
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Post by geebo on Sept 8, 2010 8:46:34 GMT -5
I've had one occurance of shutdown failure. The menu was up on my screen at the time. Don't know if it makes a difference, but I always make sure the menu is not displaying on my screen when I shutdown. Never any issues since that one time...
George
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woodworker
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Can't keep my mind from the circling skies; Tongue-tied and twisted just an earth-bound misfit, I
Posts: 197
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Post by woodworker on Sept 8, 2010 10:25:31 GMT -5
Visiter555, When mine "locks up" at shutdown the following situation is what I observe: UMC display is blank but buttons are lit. Amplifier is still powered on. Pressing the off button (remote) does nothing. Pressing the on button (remote) turns the UMC-1 back on, at which point I can power it back down completely. Pressing the front power button on the UMC-1 powers the UMC-1 up, at which point I can power it back down completely. Pressing the zone 2 power button on the remote sometimes powers the UMC-1 the rest of the way down, other times it powers the UMC-1 up, at which point I can power it the rest of the way down using either the off button OR the zone 2 power button on the remote. Do these observations match yours too? That is what locked up solid means. The only way is to power off via rear switch and twice I had to pull the power cord as there must have been some power leaching going on as a rear switch turn off did not shut the UMC-1 down. The Zone 2 button did nothing at all during lockup (utilizing the plastic remote). So you have a complete lockup (does not respond to remote or front panel buttons) while I have a partial lockup (just fails to shut down completely but still responds to input). I think I will add a poll that asks the question how many have which kind of shutdown lockup. Users might want to also mention whether their lockup is a complete or partial, based upon the above quick description, when they post. |
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Post by dholtz1 on Sept 8, 2010 10:27:54 GMT -5
I have had one shutdown lockup since installing FM 7.13. As experienced several times with previous FM version(s?), I encountered shutdown lockups (using the remote) when I attempted to turn off the UMC-1 first, then DirecTV DVR HR-20. Haven't had a problem when I shut down the DVR first.
I haven't experimented to see if this problem occurs when using other inputs. Most commonly used inputs (listed in frequency of use) are the HR-20 DVR, Sony BluRay BDP-350 (for movies and audio), Roku box (for streaming), and Denon DVD-1920 (secondarily for various audio modes and movies).
The problem seems to be rather uncommon for me as virtually all of the time I shut off the DVR before doing so with the UMC-1.
David
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ICBM99
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Post by ICBM99 on Sept 8, 2010 12:00:36 GMT -5
IIRC, I think I've only had one power down failure since installing 7.13. Used to be once every 10 to 15 shutdowns.
Like monk, I've been using my harmony one since the beginning, and thought it might be the remote, not sure.
Here's what I have attached.
Dish ViP 722 via component and optical
LG BD 370 via HDMI
Oppo HD 381 HDMI
Tosh HD DVD A3 HDMI (used very very rarely currently)
PC audio connected to analog
Samsung LED DLP Via HDMI
All equipment other than TV and LPA amplifier connected to APC H15 Power conditioner.
120v 60hz 20 amp circuit.
PS I haven't tried changing the shutdown order with the harmony yet, might try Lonnie's suggestion.
*Edit. I went home from lunch today, and found the UMC in shutdown failure mode. So I guess that makes it twice since updating to 7.13. The other thing I've noticed is that when I press the power button, and the UMC loads, I end up with sound, but no video, I have to power it down and up again to get video back. It was shutdown (and turned back on) while watching TV/Dish Network, so the input was Component and optical, with the output VIA HDMI to my TV.
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Post by visiter555 on Sept 8, 2010 15:06:24 GMT -5
How long did you wait before pulling the cord? It might take a while for the capacitors in the PSU to discharge. If it were still powered up after 2 mins with the switch at off I would be very worried there was is hardware problem. On the UMC-1 off first I waited close to five minutes. On the UMC-1 off last I waited over 1/2 an hour (got tied up on a phone call). Neither wait period draind the UMC-1 enough to power it off. |
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Ctuna
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Post by Ctuna on Sept 8, 2010 15:44:38 GMT -5
Visiter555, When mine "locks up" at shutdown the following situation is what I observe: UMC display is blank but buttons are lit. Amplifier is still powered on. Pressing the off button (remote) does nothing. Pressing the on button (remote) turns the UMC-1 back on, at which point I can power it back down completely. Pressing the front power button on the UMC-1 powers the UMC-1 up, at which point I can power it back down completely. Pressing the zone 2 power button on the remote sometimes powers the UMC-1 the rest of the way down, other times it powers the UMC-1 up, at which point I can power it the rest of the way down using either the off button OR the zone 2 power button on the remote. Do these observations match yours too? This is exactly what mine is doing ! |
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Post by visiter555 on Sept 8, 2010 20:46:29 GMT -5
When I have Shutdown lockups the remote (plastic &/or Harmony) have no effect on the UMC-1 UNLESS I use the remote instead of my finger to flick the on/off switch on the rear... LOL ;D
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