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AuthorTopic: Help!! with my erc-1 (Read 747 times)
tchaik
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Help!! with my erc-1
« Thread Started on Oct 25, 2009, 8:00pm »
okay gentlemen,

start your engines.

i am having problems with my eject function on my new erc-1. no matter what type of cd,used, new or old, it takes three to four times of cycling between stop-ready-loading that the player does before it will give me my disc back. i will press stop, then eject and watch as the player cycles through ready and loading and then it begins to play the cd once more. i have tried switching off the unit, unplugging the unit etc..... but it still continues with this problem.

btw... i always give ample time between each procedure but it hasn't helped.

are any of your familiar with the problem and the solution? i really do not want to send it back for repair. with my denon there is a procedure to follow to enable the unit to reset itself. maybe something like that exists for the erc-1.

as for playing, everything else works great, sounds great, looks great.

tchaik.............
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sanjaygolf
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Re: Help!! with my erc-1
« Reply #1 on Oct 25, 2009, 8:24pm »
Have you contacted the guys at EMO about this? I'm sure they can offer more insight than anyone on the board can.
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Re: Help!! with my erc-1
« Reply #2 on Oct 26, 2009, 8:56am »

Oct 25, 2009, 8:24pm, sanjaygolf wrote:
Have you contacted the guys at EMO about this? I'm sure they can offer more insight than anyone on the board can.


I concur but I am also very interested to find out what they say about your problem. Keep us in the loop and good luck.
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Re: Help!! with my erc-1
« Reply #3 on Oct 26, 2009, 9:37am »

Oct 25, 2009, 8:00pm, tchaik wrote:
okay gentlemen,

start your engines.

i am having problems with my eject function on my new erc-1. no matter what type of cd,used, new or old, it takes three to four times of cycling between stop-ready-loading that the player does before it will give me my disc back. i will press stop, then eject and watch as the player cycles through ready and loading and then it begins to play the cd once more. i have tried switching off the unit, unplugging the unit etc..... but it still continues with this problem.

btw... i always give ample time between each procedure but it hasn't helped.

are any of your familiar with the problem and the solution? i really do not want to send it back for repair. with my denon there is a procedure to follow to enable the unit to reset itself. maybe something like that exists for the erc-1.

as for playing, everything else works great, sounds great, looks great.

tchaik.............


Sounds like a service call! Sure is nice to own a product with a 5 year warranty! I have not had any issues with my player and use it often.
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Re: Help!! with my erc-1
« Reply #4 on Oct 26, 2009, 10:48am »
tchaik

Does this problem occur if you press the eject button from the remote or if you press the eject button from the unit? Sorry for the stupid question. Trying to see if the problem is maybe related to the remote getting signals mixed up or if the problem is with the unit itself. Good luck JD
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Re: Help!! with my erc-1
« Reply #5 on Oct 26, 2009, 10:51am »
it happens with both the remote and the player button.

called emo and they didn't have an answer yet. needed to talk to a tech.
i'l call back.
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Re: Help!! with my erc-1
« Reply #6 on Oct 27, 2009, 3:49pm »
Tchaik. What's up with your ERC-1? Have you heard back from Emo tech in regards to your issue?
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Re: Help!! with my erc-1
« Reply #7 on Oct 28, 2009, 6:10am »
jedinite24,

it is inconsistent. sometimes it works perfectly.
this morning it took 3 tries to get the cd out of the player.
late last night after rehearsal it worked perfectly 6 times in a row.

go figure????

i'm in production week for a musical at the college so my time is limited until
the show is finished (nov 6). after that i will turn my attention to the player again.

tchaik..........
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Re: Help!! with my erc-1
« Reply #8 on Nov 6, 2009, 7:35am »
just tried to eject my cd this morning. six minutes later of watching it cycle between ready and loading and starting up the cd again all with no ejected cd, i think it is time to send back for repair or replacement.

btw....
when it plays the cd it is great. i would just like the opportunity to change the cd i am listening to. i will call this afternoon and get the requisite info to send it back. hope i won't be without it for too long. the oppo bdp-83 is good for cd playing but it is no emo.....

tchaik..........
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Re: Help!! with my erc-1
« Reply #9 on Nov 6, 2009, 8:30am »
Yep... Send it in.
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Re: Help!! with my erc-1
« Reply #10 on Nov 6, 2009, 10:20am »
just called emo. they are sending a new player out as we speak with a shipping label to send the other one back.

praise the gods and emotiva!!!!!!!

they have the best customer service ever. their products are worth double the cost with the kind of service they provide!!!!!!!!!!!!!

tchaik............
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Re: Help!! with my erc-1
« Reply #11 on Nov 6, 2009, 10:31am »
Hey Tchaik, glad you got a resolution on your ERC-1 Emotiva style. Once again, another happy story about the famous Emotiva service. Doesn't get any better. Let us know how you get along with the replacement unit tchaik. ;D
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Re: Help!! with my erc-1
« Reply #12 on Nov 8, 2009, 7:10am »

Nov 6, 2009, 10:20am, tchaik wrote:
just called emo. they are sending a new player out as we speak with a shipping label to send the other one back.

praise the gods and emotiva!!!!!!!

they have the best customer service ever. their products are worth double the cost with the kind of service they provide!!!!!!!!!!!!!

tchaik............


is that all? sheesh, I got my component replaced AND an autographed picture of Sarah . . . ;)
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Re: Help!! with my erc-1
« Reply #13 on Nov 8, 2009, 9:51am »


is that all? sheesh, I got my component replaced AND an autographed picture of Sarah . . . ;)[/quote]

i don't think my wife will allow an autographed picture of sarah. i wouldn't mind having a recording of her saying "hello" though.

tchaik............
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Re: Help!! with my erc-1
« Reply #14 on Nov 8, 2009, 12:01pm »

Nov 8, 2009, 7:10am, rather wrote:
[quote author=tchaik board=media thread=7150 post=107745 time=1257524454]just called emo. they are sending a new player out as we speak with a shipping label to send the other one back.

praise the gods and emotiva!!!!!!!

they have the best customer service ever. their products are worth double the cost with the kind of service they provide!!!!!!!!!!!!!

tchaik............


I had the same problem with mine when I first got it. Unfortunately it wouldn't even cycle to eject, and I had to physically remove the CD from the ERC. New one was shipped to me and the first one was returned. No problems ever since. This was way before Sarah started working there.

Quote:
is that all? sheesh, I got my component replaced AND an autographed picture of Sarah . . . ;)

Mail me the picture before I tell ratherwife ;D ;D :o :o ::) ::)
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Re: Help!! with my erc-1
« Reply #15 on Nov 12, 2009, 9:52pm »
got the new player tuesday. sounds great!!!

no longer prevents me from retrieving my cd.

thaik.......

btw....... ordered the xpa-5 today. prices so low i might order the xpa-2 even though
it is not on my calender to purchase this early.
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Re: Help!! with my erc-1
« Reply #16 on Nov 13, 2009, 12:44am »
doc,

With the prices Emotiva has for the Holiday Season, you would be foolish not to buy both amps now. You save enough money to buy some nice presents for Christmas... or more gear if you have already finished your Holiday shopping.

You are really going to love the sound of those amps. You are going to wonder why you waited so long to get back to the nirvana of high-end sound. Enjoy!
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