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Post by betaldor on Oct 7, 2014 18:30:00 GMT -5
Hello,
I recently purchased a refurbished UMC-200 as part of the warehouse sale. I hooked everything up and started to go through the settings. I was able to playback music from an HTPC (HDMI video, optical audio). I went to calibrate the system w/ EMO-Q. It succeeded in detecting all of the speakers and distances, but after running EMO-Q I was not getting any output from my subwoofer (even though there was output from the sub during calibration). I powered off the UMC-200 to try to reboot it. After doing so, the UMC-200 will no longer power on. Pressing the power button changes the color from Amber->Blue->Off->Purple->Amber in rapid succession.
Of course tech support is closed for pretty much any time I'm not at work. I did email support@emotiva.com, but I am posting this in the hopes that the community may have experienced something similar and could offer up some advice.
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LCSeminole
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Post by LCSeminole on Oct 7, 2014 19:05:42 GMT -5
This sounds like the power supply problem that I had about 6 or 7 months ago. If I remember correctly when I sent my UMC-200 in for repair, they replaced C18 & C19 capacitors in the power supply.
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Post by betaldor on Oct 7, 2014 21:05:11 GMT -5
This sounds like the power supply problem that I had about 6 or 7 months ago. If I remember correctly when I sent my UMC-200 in for repair, they replaced C18 & C19 capacitors in the power supply. Lovely. Since the unit worked for all of an hour, I'm betting that the "factory refurbishing" was only a "factory repackaging". This is a really terrible first Emotiva experience. |
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Post by Gary Cook on Oct 7, 2014 21:10:49 GMT -5
This sounds like the power supply problem that I had about 6 or 7 months ago. If I remember correctly when I sent my UMC-200 in for repair, they replaced C18 & C19 capacitors in the power supply. +1 Power supply would also be my guess. Cheers Gary |
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Post by Gary Cook on Oct 7, 2014 21:15:52 GMT -5
This sounds like the power supply problem that I had about 6 or 7 months ago. If I remember correctly when I sent my UMC-200 in for repair, they replaced C18 & C19 capacitors in the power supply. Lovely. Since the unit worked for all of an hour, I'm betting that the "factory refurbishing" was only a "factory repackaging". This is a really terrible first Emotiva experience. My UMC-200 is a B Stock, so don't despair, they will fix it. Emotiva customer service is second to none. But make the effort to phone them, you will get a much faster resolution than waiting your turn in the email queue. Cheers Gary |
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Post by betaldor on Oct 7, 2014 22:57:12 GMT -5
Lovely. Since the unit worked for all of an hour, I'm betting that the "factory refurbishing" was only a "factory repackaging". This is a really terrible first Emotiva experience. My UMC-200 is a B Stock, so don't despair, they will fix it. Emotiva customer service is second to none. But make the effort to phone them, you will get a much faster resolution than waiting your turn in the email queue. Cheers Gary After coming back to the unit after a couple hours, it powered on. I noticed that the firmware version was ancient (.31). So much for new/refurbished units coming with the latest firmware. I thought the problem may have been old, buggy firmware. I managed to get the unit updated (.47), but had to use the "denist" method. Even after the firmware update, I still have trouble powering the unit back on after powering it off. I'm starting to think it could be a capacitor problem. Here is a youtube video showing the power problem: youtu.be/Xq_hZDxI7w4?list=UU7jVOa1iDGXg6ukkiPnPi4gSo far, in my first day w/ my first Emotiva product I've: - [likely] Received a dud - Received a unit with very outdated firmware - Couldn't update the firmware via the published docs (thank you lounge users for your efforts!) Thanks for the positive encouragement. I'll call support again tomorrow. Someone at Emotiva (or one of their sub-contractors) really dropped the ball on this unit. Here's hoping Emotiva support is as good as all of you say it is. |
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Post by betaldor on Oct 8, 2014 9:40:41 GMT -5
Update:
Emotiva support was very helpful. After calling and describing the problem they offered to ship a replacement unit out today with a pending charge on my credit card. This is good since the unit I have does work, (as long as I don't power it off); so, I'll be able to use it until the replacement arrives and I ship the broken one back. Plus, the replacement will be here sooner. Problems happen... how they are addressed matters. So far Emotiva has addressed them well.
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LCSeminole
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Post by LCSeminole on Oct 8, 2014 13:51:16 GMT -5
Good to hear the team at Emotiva has taken care of you, I had no doubts they would as usual!  |
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Post by betaldor on Oct 13, 2014 22:13:57 GMT -5
Well, round 2 with the replacement UMC-200 isn't going well either. It looks like I'll be calling Emotiva support again tomorrow morning. I received my replacement UMC-200 today. I got it plugged in, updated the firmware from .39 to .47, reset to factory default and started getting everything set up. Clean boot ups, no errors/warning. It worked great. After over two hours of listening, I was playing around with the subwoofer trims (with the remote buttons, not in the menus) and all of a sudden all sound cut out. I haven't been able to get sound back since.
I've reset the system to factory default again (was upset to lose my settings, again). I've hard power-cycled the system several times with the switch on the rear of the unit. I've confirmed that my amp is working.
Symptoms,
Video works great, for multiple HDMI inputs.
Sound doesn't work at all for HDMI or optical inputs (I haven't tested analog).
The OSD pop-ups with bitrate/freq no longer show up when starting/stopping source audio.
EMO-Q calibrate will no longer run.
The first time it just said "Starting IRC" and hung
After a reboot it won't even start; selecting the option just flicker and takes you back to the same menu level
After several reboots/factory default attempts the "Version" menu option shows "DSP1 mismatch"
It seems like DSP 1 died on me in the middle of a listening session.
WTH?
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doc1963
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Post by doc1963 on Oct 13, 2014 23:08:24 GMT -5
The DSP mismatch is most often a symptom of a bad firmware install. Did you try running it with the firmware that it came with...? FWIW, the firmware updating process on the UMC processors (I've owned them both) is touchy at best.....  |
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Post by betaldor on Oct 13, 2014 23:19:25 GMT -5
The DSP mismatch is most often a symptom of a bad firmware install. Did you try running it with the firmware that it came with...? FWIW, the firmware updating process on the UMC processors (I've owned them both) is touchy at best..... I used the .39 firmware for all of five minutes because I knew from the FW update docs that the update process for .47 required a factory reset of the all of the settings. I didn't want to spend the time setting everything up only to do it again later. It's also a learned best practice for me as systems administrator: always update the firmware on your new equipment before you configure it and put it into production use so that you don't have to schedule downtime to do it later. I just tried updating only the DSP-1 firmware. It looks like the update software is giving a false positive. It moves from "write" to "succeeded" without every showing the progress bar. That's not enough information to determine if the DSP is working and/or re-flashable. |
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doc1963
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Post by doc1963 on Oct 13, 2014 23:36:58 GMT -5
The DSP mismatch is most often a symptom of a bad firmware install. Did you try running it with the firmware that it came with...? FWIW, the firmware updating process on the UMC processors (I've owned them both) is touchy at best..... I used the .39 firmware for all of five minutes because I knew from the FW update docs that the update process for .47 required a factory reset of the all of the settings. I didn't want to spend the time setting everything up only to do it again later. It's also a learned best practice for me as systems administrator: always update the firmware on your new equipment before you configure it and put it into production use so that you don't have to schedule downtime to do it later. I just tried updating only the DSP-1 firmware. It looks like the update software is giving a false positive. It moves from "write" to "succeeded" without every showing the progress bar. That's not enough information to determine if the DSP is working and/or re-flashable. I can tell you, from experience, that your firmware is not updating correctly. Try to search this forum for what we fondly refer to as the " denist method" and use that procedure to update your UMC-200. |
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doc1963
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Post by doc1963 on Oct 13, 2014 23:42:11 GMT -5
Keith refers to the "denist method" in the post I've linked below.... Go..... HERE |
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Post by betaldor on Oct 14, 2014 7:50:55 GMT -5
I got DSP-1 to flash this morning. The "denist method" didn't work, but the trick seemed to be to unplug everything from the UMC-200 except the USB and power cables. After that, the Emotiva recommended single module procedure worked. That's a pain in the neck, but at least I have sound (glorious, crisp sound) again.
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doc1963
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Post by doc1963 on Oct 14, 2014 8:11:26 GMT -5
That's good to hear... For me, the "denist method" is the only method that works. Thank goodness the XMC-1 has done away with the external software loader and the update procedure works marvelously...!!! |
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crab
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Post by crab on Dec 13, 2014 3:06:12 GMT -5
This sounds like the power supply problem that I had about 6 or 7 months ago. If I remember correctly when I sent my UMC-200 in for repair, they replaced C18 & C19 capacitors in the power supply. After 1 year, C18 exploded in my UMC-200, symptoms: orange light, then, after pushed ON, all black. I live in Italy, and the cost of shipping of the replace item is too much expensive, so i'm going to repair it with the most efficent "Do It Yourself".....  |
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crab
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Post by crab on Dec 13, 2014 6:43:24 GMT -5
.... and now it restarted, replaced the C18 (220 mf 16v) with a bigger one (25v), seems all ok, but....
... the tv doesn't see HDMI.
Very afraid... will open an RMA.
bye.
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Post by darude on Dec 29, 2014 14:46:53 GMT -5
.... and now it restarted, replaced the C18 (220 mf 16v) with a bigger one (25v), seems all ok, but.... ... the tv doesn't see HDMI. Very afraid... will open an RMA. bye. What happend? Did you find out about a solution? What did Emotiva say? |
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crab
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Post by crab on Jan 1, 2015 21:42:26 GMT -5
Emotiva still says nothing, but there are c.smas holidays.....
The front panel of controls seems ok, I've recharged the inititial configuration and it sees correctly the s-pdif input, but no audio nor hdmi outputs.
I'll try to change the C19 capacitor, as written above, waiting Emotiva answer.
Bye
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crab
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Post by crab on Jan 20, 2015 12:34:00 GMT -5
mmm.. the repair had success, not changed the C19, HDMI is ok.
Simply, I made a wrong connection of HDMI cable (is difficult to see back panel).
Not tested yet audio, but at this point I think it will be ok.
Bye.
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