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Post by theebs on Nov 23, 2014 9:02:18 GMT -5
Turned on my Amp this morning and it is making a clicking noise that wont stop while the power light flickers in unison in orange with the clicking sound. Yesterday while listening to some music the amp shut it self down and restarted twice, never did that before.
I bought the amp in December 2012, its extremely disappointing to me that it has failed this quickly.
Do I just call emotiva? I still have the original box but am wondering do they send me a box for shipping? Seems unfair I have to pay shipping for repair on a 2 year old product.
any and all help is appreciated.
Todd |
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Post by cheapthryl on Nov 23, 2014 11:29:10 GMT -5
I have a RPA that does this also. I believe it is a voltage sensor relay. (known problem with the RPA's) I believe some people just had the relay shipped as a diy. I can't confirm though. Your problem could be different. Call emotive and I'm sure you will have a solution.
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Post by theebs on Nov 25, 2014 9:38:30 GMT -5
I sent them two emails with no response. Guess I will call and hope they answer?
This is a real bummer I have to say.
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stiehl11
Emo VIPs 
Give me available light!
Posts: 7,261
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Post by stiehl11 on Nov 25, 2014 9:39:29 GMT -5
Calling is the best way to get ahold of them.
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Post by broncsrule21 on Nov 30, 2014 11:58:14 GMT -5
I sent them two emails with no response. Guess I will call and hope they answer? This is a real bummer I have to say. Call during their business hours. The WILL answer, take it from there. I know email is easier, but I you have been reading these threads for a while, it is a know fact that calling them is the way to get results. |
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Post by theebs on Dec 12, 2014 10:02:05 GMT -5
thanks everyone. My amp is being repaired at the moment.
If anyone is interested let me know when I get this back I am going to be selling it and my usp-1 preamp.
not a fan of stuff that breaks within two years.
Not sure what I am going to be asking but if anyone is looking for an xpa-200 usp-1 setup let me know.
todd
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Post by sancho89 on Dec 12, 2014 12:04:39 GMT -5
I was very sad when my airmotiv 4 stopped working, the led on my cmx-6 went out, and most recently my mini amp a-100 right channel stopped working. Shipping from Canada was expensive. But I own and owned a lot of emotiva equipment over the past decade and only 3 out of 25 products had problems. that is pretty good considering that some are b-stock. And the amount money I saved buying emotiva vs other brands is quite a bit. The customer service is excellent too.
So maybe give them another chance and keep the amp?
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Post by vneal on Dec 12, 2014 12:07:16 GMT -5
My Lexus needed repair within 2 years and I still think it is the best car.
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Post by solarrdadd on Dec 12, 2014 12:42:09 GMT -5
thanks everyone. My amp is being repaired at the moment. If anyone is interested let me know when I get this back I am going to be selling it and my usp-1 preamp. not a fan of stuff that breaks within two years. Not sure what I am going to be asking but if anyone is looking for an xpa-200 usp-1 setup let me know. todd things happen, it's about does the company have a big history of failure of equipment and also, how do they handle the situation when these failures do occur. some companies will tell you to hit the road after 90 days to 1 year, with emotiva you got 5 years of protection and that speaks volumes my friend. sell your stuff off out of anger and dissatisfaction if you choose to, but, overall, you'll be hard pressed to find items within their class, at their price point with the length of warranty and repeat customer buy and overall customer service than Emotiva.  good luck with whatever you decide to go with moving forward. |
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Post by theebs on Dec 13, 2014 10:25:37 GMT -5
thanks everyone. My amp is being repaired at the moment. If anyone is interested let me know when I get this back I am going to be selling it and my usp-1 preamp. not a fan of stuff that breaks within two years. Not sure what I am going to be asking but if anyone is looking for an xpa-200 usp-1 setup let me know. todd things happen, it's about does the company have a big history of failure of equipment and also, how do they handle the situation when these failures do occur. some companies will tell you to hit the road after 90 days to 1 year, with emotiva you got 5 years of protection and that speaks volumes my friend. sell your stuff off out of anger and dissatisfaction if you choose to, but, overall, you'll be hard pressed to find items within their class, at their price point with the length of warranty and repeat customer buy and overall customer service than Emotiva. good luck with whatever you decide to go with moving forward. Anger? What makes you think I am angry? I am disappointed the amp needed repair and wish to avoid this in the future. I have owned a ton of stereo equipment, never had anything break down this quickly and I have been reading about emotiva's products having these kinds of issues for a while now.. Not interested in going through this again. Sorry if you think it's anger or whatever but I just do not want stuff that is known to break down. I took a chance. I bought the usp-1, Xpa-200 and the Erc-3. The Xpa 200 broke down. So that is all I need to know. I have never had any other equipment break down on me and again I have owned a ton of stuff. I am going to save some money and go with some stuff that I have had in the past that is rock solid. I may even try a rogue audio Cronus integrated. American made to go with my vpi and ascend acoustics Sierra 2's. |
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Post by theebs on Dec 13, 2014 10:30:32 GMT -5
My Lexus needed repair within 2 years and I still think it is the best car. We have all bought something that breaks down or dies right away. When this happens to me I buy a different product. I listen to music almost all day almost every day. I need a solid product that works when I push the power button. So I am going to sell the emotiva and go with a more reliable brand. No big deal, emotiva already sold me three products so I am sure they could care less. |
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novisnick
EmoPhile
CEO Secret Monoblock Society
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Post by novisnick on Dec 13, 2014 10:45:14 GMT -5
My Lexus needed repair within 2 years and I still think it is the best car. We have all bought something that breaks down or dies right away. When this happens to me I buy a different product. I listen to music almost all day almost every day. I need a solid product that works when I push the power button. So I am going to sell the emotiva and go with a more reliable brand. No big deal, emotiva already sold me three products so I am sure they could care less. Wow! If you failed in an assignment I gave you while working for me, I guess I'd just have to fire you and not give any thought as to a second chance, or that these things DO happen. What a shame,,,,, you had such great promise!!! PS; I think your wrong about the people at Emotiva not caring weather or not your happy with their product.  Im not a Koolaid drinker, just a fair minded person,,,,,,and fan of the products and company, but they had to earn that status! Merry Christmas my friend.  |
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Post by garbulky on Dec 13, 2014 12:30:58 GMT -5
I think the reason people posted here is because in general Emotiva amps are pretty darn reliable. For instance my UPA-2 (which is nearly identical to the XPA-200 just older) has been going strong with no a single issue and I'm pretty sure it's out of waranty. I've known a friend who has owned several emotiva amps and none of them have given a single issue - so for me, if I do experience an issue, I will stick it out. But that's me! You must stick with what works for you. If you wish to switch brands, by all means do so. Remember this hobby is about your satisfaction.  |
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Post by theebs on Dec 13, 2014 15:15:00 GMT -5
We have all bought something that breaks down or dies right away. When this happens to me I buy a different product. I listen to music almost all day almost every day. I need a solid product that works when I push the power button. So I am going to sell the emotiva and go with a more reliable brand. No big deal, emotiva already sold me three products so I am sure they could care less. Wow! If you failed in an assignment I gave you while working for me, I guess I'd just have to fire you and not give any thought as to a second chance, or that these things DO happen. What a shame,,,,, you had such great promise!!! PS; I think your wrong about the people at Emotiva not caring weather or not your happy with their product. Im not a Koolaid drinker, just a fair minded person,,,,,,and fan of the products and company, but they had to earn that status! Merry Christmas my friend. View AttachmentWhatever dude. Failed an assignment. Give me a break. Plain and simple I do not want to keep this stuff because i feel it will break down again... Do I know this for sure? Absolutely not....but I do not want to find out. I think it's good stuff for the money, I am ready to spend a little more and get a more reliable product. Not a big deal. All these analogies are ridiculous...I want my stereo equipment to work because I use it a ton. I have a near 40 year old yamaha reciever in my garage that still works every time I push power...I have an old Scott reciever from the early 80's that works everytime I push power. That is what I expect but the reality is that in the current world we live in companies like emotiva who make their products in china can not expect this to be the case...it's part of the reason they have such a long warranty and I imagine the warranty is the bulk of what we are paying for. Again I am not putting emotiva down or saying anyone else should sell their stuff because I don't believe that. It's just simply not for me, I expect more I guess even at this price point.....so I will save some money and sell my emotiva amp and preamp...I will keep the Erc-3 I imagine. |
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novisnick
EmoPhile
CEO Secret Monoblock Society
Posts: 27,223
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Post by novisnick on Dec 13, 2014 15:33:11 GMT -5
Wow! If you failed in an assignment I gave you while working for me, I guess I'd just have to fire you and not give any thought as to a second chance, or that these things DO happen. What a shame,,,,, you had such great promise!!! PS; I think your wrong about the people at Emotiva not caring weather or not your happy with their product. Im not a Koolaid drinker, just a fair minded person,,,,,,and fan of the products and company, but they had to earn that status! Merry Christmas my friend. Whatever dude. Failed an assignment. Give me a break. Plain and simple I do not want to keep this stuff because i feel it will break down again... Do I know this for sure? Absolutely not....but I do not want to find out. I think it's good stuff for the money, I am ready to spend a little more and get a more reliable product. Not a big deal. All these analogies are ridiculous...I want my stereo equipment to work because I use it a ton. I have a near 40 year old yamaha reciever in my garage that still works every time I push power...I have an old Scott reciever from the early 80's that works everytime I push power. That is what I expect but the reality is that in the current world we live in companies like emotiva who make their products in china can not expect this to be the case...it's part of the reason they have such a long warranty and I imagine the warranty is the bulk of what we are paying for. Again I am not putting emotiva down or saying anyone else should sell their stuff because I don't believe that. It's just simply not for me, I expect more I guess even at this price point.....so I will save some money and sell my emotiva amp and preamp...I will keep the Erc-3 I imagine. No boggy my friend, I own a Yamaha 1050 that took a lightning strike!! Works fine except for the FM! Pretty dang good stuff!! Would my other two Yamaha AVRs fair as well?  ? I don't know. But I do love their products,,,,,,about the same as I like Emotiva products. If you feel better with any other brand, I do understand and that's great! That's why they make chocolate and vanilla,,,,,he,,,,,he,,,,,he,,,,,, You may be reading more into our comments, maybe not. But we do welcome to voice your comments and feelings any time you like. I believe in the LOVE here on the forum!!!!!! |
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Post by theebs on Dec 25, 2014 21:58:37 GMT -5
I was told 13 to 18 days and I would have an email with tracking and my amp on its way back.
December 25th and still have heard nothing.
thanks emotiva.
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novisnick
EmoPhile
CEO Secret Monoblock Society
Posts: 27,223
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Post by novisnick on Dec 25, 2014 22:27:22 GMT -5
I was told 13 to 18 days and I would have an email with tracking and my amp on its way back. December 25th and still have heard nothing. thanks emotiva. Well, let's see,,,,,first ,,,,,it is a guesstimate! Then ,,there's that pesky XMC THINGY!!!! Oh yeh!! what holiday was it again? ? Maybe a few gifts were purchased too..... But please believe me when I say that I do really know what you mean. I sent in my XSP-1 gen 2 to check if there was something wrong with it. There isn't, but they did have it a little longer then the 13 to 18 days. Fortunately for me I did receive my unit on Christmas eve,,,,lucky me!! I do hope they haven't had it to long, give them a call if you can ( not sure if you over seas ) with your RMA #, they will give you some kind of information, I'm sure. We are all in the " Make people happy business " ya know. Good luck! Please keep us posted. |
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bootman
Emo VIPs
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Post by bootman on Dec 26, 2014 8:21:38 GMT -5
My Lexus needed repair within 2 years and I still think it is the best car. We have all bought something that breaks down or dies right away. When this happens to me I buy a different product. I listen to music almost all day almost every day. I need a solid product that works when I push the power button. So I am going to sell the emotiva and go with a more reliable brand. No big deal, emotiva already sold me three products so I am sure they could care less. So what USA brands are you going to look at? |
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Post by emofan101 on Jan 3, 2015 15:41:35 GMT -5
I am sorry that your Emotiva amp quit working. I am sure that Emotiva will work with you to get it fixed, after all if they did not believe in their product they would not offer good warranties. While I totally understand your frustrations in the fact that your amp only worked for 2 years prior to needing service that does happen. So unlike most here certainly go out and look at other brands but keep your amp until you can A/B the other brand against your Emotiva. You may find that the other brand beats the Emotiva and that is the direction that you want to go. You may also find that it's just a bit better or not as good.
With that I believe in Emotiva and am constantly amazed and the quality of sound produced by my equipment. I do have the same amp as you and it is powering some very power hungry speakers, the Bowers and Wilkins CM10's. It is sad and funny to me that my speakers are nearly 10x the cost of my amp and yet my amp makes them sound so good.
Just food for thought and good luck.
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Post by sidvicious on Jan 6, 2015 9:49:09 GMT -5
Hey sorry for your problems and I'm not in any way trying to change your mind, if you are not happy sell it. I will tell you this I have owned many components in this hobby and I have owned a pair of used Rogue M120's, used Audio Research Vt100 MKIII and a brand new Denon receiver, which I had 4.5 years ago. One of Rogues had a problem when I switched to tri mode, it made a noise. Well I went into check on it and it had faulty circuitry requiring repair and I had both amps done, bill $650.00 both circuit boards and a couple of capacitors, because the good one had a burned capacitor and I was told would eventually do what the other one had done. That shop said they would take in the Rogues for full value toward my present Audio Research Vt100 and I did it. After four to five months with the Audio Research, the power switch and some other circuitry related to it burned out, which required a $350.00 repair that would have been $500, but owner sided with me. This later worked to my benifit when the owner gave me more than I expected on a trade in on my past turntable, Music Hall MMF 9.1 toward my current turntable-VPI HW-19 MK IV.
The owner said when I upgrade to the CD player I really want a Audio Research CD8 Demo, he is taking $1000 off the price on the internet for my troubles and this is less than any place else including Ebay. I had an earlier brand new in the box, Denon receiver that would not during calibration mode detect the center channel, I called Denon and they told me I had two choices, they would fix it, but it would be three weeks before I got it back. Denon said to return it to store and I did and got a displayed model that worked fine and I later gave that to my son and it is currently still working to this day. And let me not leave out my last turntable Music Hall MMF 9.1, when I got it from Audio Advisor, after listening to it for five minutes the sound would leave the right channel and stay in the left channel. I figured it was interconnects and sometimes it would last longer than five minutes to 1 hour and some times a day, but the problem always came back.
I took it into the shop that I got my Rogues and Audio Research from and it was the actual Tone arm cable leading to the cartridge that was bad and had to be rewired-when tested with a voltmeter the other channel wasn't getting a proper signal. Once this was done the table was fine every since. I kept the Music Hall and didn't return it because of the great price I got it for and I was ahead even with the repair. So my point is all of this happened with these components in less than a year of owning all of them, within 3 days with the Music hall and another week to 20 days of finding the problem with the Music Hall. Any component can go bad it is man made. Let me talk about the problems I had with 2005 Dodge Grand Caravan SXT Special Edition, $32,000 brand new with all of the bells and whistles. The Van ran great until my wife obtained 6500 miles on it and one morning the car shook vilently, I thought it was an oil change I had just gotten and when I took it back to the oil change place it wasn't, but three codes were going off and every idiot light in the car was on and flashing. The Service Manager had seen me so many times he would put his head down every time he saw me and gave me a 30 rental vehicle without charge after numerous airbags in the vehicle blew up and injured the service worker and Dodge didn't know what the problems was but told them to put various components in the vehicle, the Doors would open on their own the tail gate stopped working, and wouldn't work until the old motor was put back in, the GPS stopped talking, two axels broke, the stereo would fade to the left after thirty minutes, trim problems, the driver side pleather seats pealed, the stow in go in the rear spring broke-so the seats in the rear wouldn't go all the way down and the alarm didn't work when I first got the van-the best thing that came out of that is when someone ran into the vehicle and totalled it because it required idler arms and other front work to be done and yes I sent Dodge a letter, but because you have to have three of the same thing go bad in one year it wasn't considered a lemon.
Every car that I owned before the Grand Caravan, was bought used and I haven't had this many problems before or since and I have not bought another brand new car. I wished I had a five year warranty like EMO offers on all the stuff I listed that broke down. My point is you have had it good for a while and eventually the luck of odds will be against you, with any man made component you will have problems no matter the manufactuer, Cars, Tv's, cellphones, homes and yes stereo equipment!!! There is even a guy that I know that bought a brand-new Audio Research Ref-75, a $9500 amp and another one that owns a Mcintosh C2300 that had problems, both both were handled quickly and promptly and replacement equipment was issued until their problems were fixed and these are components that are far out of the range of EMO equipment. It's not the problems that you judge the company for, its how well they respond to those problems that builds good customer service. I still have EMO equipment and lots of it including the recently won in Chicago XMC. I also have a Sherbourn PA-150. Are their small issues with the XMC, yes they are documented all over this forum, but they are small and EMO answers that phone and always works toward a solution. I think Porsheguy said it best one time, if you have a problem call the company first and give them a chance and post second. Good luck with what ever you choose and I hope you find the components you are looking for and don't be a stranger tell us what you bought and how you like it and thank you theebs for posting.
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? I don't know. But I do love their products,,,,,,about the same as I like Emotiva products.
