|
|
Post by wilburthegoose on Jul 28, 2015 6:38:28 GMT -5
DavidR - not a reply. I've already replaced it with another product.
And the new amp works perfectly with exactly the same cabling and speakers. I'm actually very, very happy with the choice I made.
|
|
|
|
Post by wilburthegoose on Sept 10, 2015 9:38:41 GMT -5
It took over two months (late June - early September), but Emotiva finally got back to me. Said there was a minor issue in the amp and suggested that I look at the XPA-2.
I got an e-mail from management that apologized - said a technician didn't follow procedures. I related that I was unhappy with the customer service and would be taking my future business elsewhere. But I think that answer was bogus - I must have called a dozen times and was never allowed to get past the receptionist or a sales-desk staffer.
I fear that there may be something amiss at Emotiva - they failed me in the simplest matter - good old fashioned customer service. Good customer service costs very little but pays huge dividends.
|
|
