Post by geebo on Aug 5, 2015 16:16:54 GMT -5
Absolutely. there's no telling how much business Onkyo has lost to bad reviews and crap customer service. Look, these issues need to be addressed before they negatively affect business and brand reputation, not after.
Besides, these companies have much deeper pockets than Emotiva has. Stuff like this affects them to a much less degree because they have costs for this built in.
I consider Emotiva to be a step, or two above these guys, anyway. It's important that they react in a way that is congruent with their brand image.
It just isn't necessary to launch an investigation every time a capacitor or transistor pops in some piece of electronic gear. I see it in automobiles all the time where a component fails and the manufacturer doesn't request the part back even if it's under warranty. During a new vehicle launch (not simply a new model year) they may ask for 100% of defective parts back only for the first few months of production. But after that, unless they have an unusual failure rate, they tell us we can scrap the parts. And once a car is out of warranty it may be recalled for something but it takes more than one instance of a particular failure for that to happen.