Post by doc1963 on Mar 17, 2017 0:05:37 GMT -5
Got a problem I'm hoping you can help me with because I'm about to return this thing for a refund.
I'm running this with an XPA-5, Samsung KS9500, PS4 Pro (still waiting on my Oppo) and all brand new 2.0b HDMI cables. My problem is I'm getting no picture from the PS4. I get 4k HDR picture when going straight from PS4 to TV, but when attempting to go through the MC 700 I will occasionally get audio, but never picture. I've tried several HDMI cables (that work else where) and HDMI inputs 1-3, nothing changes. The PS4 is setup to output both audio and video via HDMI.
Any ideas? Am I missing something or did I just get a bad unit (after 6 weeks on the waiting list)? Obviously I'm a bit frustrated. Thanks for any assistance.
STOP THE PRESSES..... Before we send you off buying new cables (which I still recommend), it seems as though the PS4 Pro has some horrendous issues of it's own. Namely, securing an HDMI handshake, especially if a splitter or repeater is in the HDMI chain.
A quick Google search using the term "PS4 Pro black screen" gave me hundreds of hits. Reading through some of them reveals that Sony released a firmware update that totally "borked" the unit for many users with certain TVs (Samsung, LG, Vizio and even SONY). The solution is booting the unit into "Safe Mode" and changing the HDCP configuration.
Watch THIS YouTube video for a description of the problem.
Now, you "could" try a factory reset on your PS4 Pro. Some say that fixed the problem. If that doesn't work, you can try the fix I'll paste below. It will work until Sony fixes the problem they've created.
- Turn off your PS4 Pro completely.
- Then hold the power button for approximately 7 seconds (you'll hear 2 beeps).
- The safe mode menu will now display.
- From this menu change your HDCP setting to 1.4
- The console will restart, and everything should display as intended.
This will limit content to HDCP 1.4, so streaming 4K UHD content from Neflix, Amazon or Vudu is out of the question (although 1080p HD will work just fine). Since the PS4 Pro's drive doesn't support UHD Blu-ray, it also won't matter. Since you're getting a UDP-203, who cares...?
Let us know if this works...