novisnick
EmoPhile
CEO Secret Monoblock Society
Posts: 27,223
|
Post by novisnick on Oct 31, 2016 20:07:16 GMT -5
Fingerprints?? Fingerprints everywhere!!!!!
|
|
LCSeminole
Global Moderator
Res firma mitescere nescit.
Posts: 20,490
|
Post by LCSeminole on Oct 31, 2016 20:11:30 GMT -5
Nothing a nice soft cloth won't take care of.
|
|
|
Post by teaman on Oct 31, 2016 20:48:11 GMT -5
Well, where to begin... I'm not sure why you feel this is the customer service portal, but so be it. Anyone that has seen our assembly process and QC know units don't leave here with scratches of fingerprints on them. I can't defend myself from around the world when the unit is not here. The volume control is not billet and it is tied to an encoder shaft and does have a small amount of give. The power button does float, but that is how is is designed to operate. It does not "rattle". The anodizing issue reported are not seen from the pictures sent. I'm sorry we have disappointed you. Not sure why this one would have these issue out of the thousands that have been delivered with essentially zero QC issues as far as it relates to build quality and the types of obvious finish issues you are reporting. The appropriate path is to contact sale@emotiva.com and we'll arrange a prompt refund. I don't see any point in replacing the unit as I'm sure you will not be pleased with it either. Again, our apologies. Dan I am one of those that have seen the production facility and process a number of times. It's very clean and well lit area and the different products in varying stages of completion have shown no signs of fingerprints or residue that I've ever seen. Work areas are also kept spotless and orderly. Yes, the volume control is a bit loose feeling but it's the design of the XMC-1 and everyone I've seen has the same feel to it. The power button is like those on all the other Emotiva equipment I've had. I wonder if the unit was opened for inspection at customs to account for the fingerprints as noted elsewhere in the thread. I was thinking the same thing when I first read the complaint. Believe me, I put nothing past the customs people. I wouldn't doubt they tried to hook it up to hear it for themselves
|
|
|
Post by rbk123 on Oct 31, 2016 20:53:20 GMT -5
I hadn't noticed anything unusual when I set mine up so I just went over to it with glasses and a flashlight and I don't have any of the face plate issues you mentioned. I can see the alignment being off by a millimeter or so in your pics but I would bet that's play in the screw holes such that if you loosened the faceplate screws you could re-align correctly. It would appear your Customs people not only opened the package up but they opened the device up to look inside it; and didn't try too hard when they put it back together. It would explain the fingerprints, alignment and nicks (from setting the faceplate down on whatever). Did you notice if the tape was cut and re-taped on the boxes?
For your other items: - power switch is identical to all the other power switches on my Emo gear (UPA 200's, 700, XPA-5, UMC-1's, and XPA-100's); no difference - volume knob - I hadn't actually turned it since receiving it so I checked it out. It's the same lightweight material as on the UMC-1's I have, only black.
Dan's particularly proud of the XMC - maybe moreso than any other product. Put yourself in his shoes and think how you would react to a broadcast thread like that. I'd think you'd want the person to go to you first before putting their issue with you on their Facebook page..
|
|
|
Post by doc1963 on Oct 31, 2016 23:13:17 GMT -5
I think that a lot of people either don't read the manual or just seem to forget that the volume knob of the XMC-1 sits on a floating shaft. Not only does it rotate to control the volume, but "pushing" it activates the mute circuit. Yes, there's some play in mine (as there is in all of them), but it's not inherently designed to fall off anytime soon.
|
|
|
Post by bolle on Nov 1, 2016 5:48:04 GMT -5
Well, where to begin... I'm not sure why you feel this is the customer service portal, but so be it. Anyone that has seen our assembly process and QC know units don't leave here with scratches of fingerprints on them. I can't defend myself from around the world when the unit is not here. The volume control is not billet and it is tied to an encoder shaft and does have a small amount of give. The power button does float, but that is how is is designed to operate. It does not "rattle". The anodizing issue reported are not seen from the pictures sent. I'm sorry we have disappointed you. Not sure why this one would have these issue out of the thousands that have been delivered with essentially zero QC issues as far as it relates to build quality and the types of obvious finish issues you are reporting. The appropriate path is to contact sale@emotiva.com and we'll arrange a prompt refund. I don't see any point in replacing the unit as I'm sure you will not be pleased with it either. Again, our apologies. Dan Hello Dan, thank you for the reply. You don´t have to apologize, I am sorry that you obviously got my thread here down the wrong throat, feeling the need to defend yourself and also to say something like "I'm sure you will not be pleased with it either". Especially the last sentence confuses me, because imho it can only mean 2 things: 1. You don´t have confidence in your manufacturing process and/or the product - which I really doubt. 2. You think that my expectations are too high and I am nitpicking - then please say so directly, I personally like this better. :-) I posted here exactly for the reasons I mentioned - I wanted to know from other users if what I experienced is normal and to also blow off a little steam of disappointment. As I wrote, I didn´t experience any build quality issues with either my UMC-200 or my PA 7-350 - so I always thought that what I experienced during unpacking isn´t how it should normally be and what I would expect from Emotiva. I didn´t contact sales because right now I don´t want a refund or to return the unit: 1. I already cleaned the residues and fingerprints 2. I can try to fix the alignment or also live with it since the XMC-1 will be integrated in my rack and only the front will be visible. 3. I will only use the remote so I can also live with the buttons. I posted here to get some feedback from other XMC-1 owners. I didn´t post on any of the other hifi and home cinema forums, I didn´t "bash" Emotiva or whatsoever - because I don´t want to. Sorry again if you got my post down the wrong throat. Still regarding the buttons my opinion stands. I think the buttons could and should be done "better". Other products (for me) are better in this regard while not costing more. This is my personal opinion as a customer, which you can appreciate, have an entirely different opinion or just ignore - it is up to you and I am fine with either. But I think it is my right to freely say these things and seating myself on the other side of the table, in my job I like to get such feedback and I value it. Especially the critical feedback. Regarding the "skewing" such a case wouldn´t pass QC where I work, so I doubt it would pass yours. You also told that you don´t know of any other occurence of something like that, so it is more likely that this might have happended during transit - who knows. I also thank the other posters for mentioning customs, which seems highly likely for me as a source for the fingerprints. I hope I got everything right and not in a way that it may be misinterpreted - English isn´t my native language. Thanks again for all the feedback and best regards Fabian
|
|
|
Post by vcautokid on Nov 1, 2016 8:02:56 GMT -5
I too have seen the assembly facility. It is well organized. Clean, and well lit. Also I have many years of experience in assembly, and quality control. Emotiva is doing it all very well.
|
|
|
Post by bolle on Nov 1, 2016 8:15:00 GMT -5
I don´t get why you are all referring to Emotivas assembly facility. I never said that anything is wrong there, I just experienced a problem due to a defect resulting from an error, which has an unknown origin. One possible origin might have been a slip in QC but that seems pretty unlikely now - which is good. EDIT: Perhaps I might change the thread title.
|
|
geebo
Emo VIPs
"Too bad that all the people who know how to run the country are driving taxicabs and cutting hair"
Posts: 24,181
|
Post by geebo on Nov 1, 2016 8:51:38 GMT -5
I don´t get why you are all referring to Emotivas assembly facility. I never said that anything is wrong there, I just experienced a problem due to a defect resulting from an error, which has an unknown origin. One possible origin might have been a slip in QC but that seems pretty unlikely now - which is good. EDIT: Perhaps I might change the thread title. Well you were asking about build quality which is performed at the assembly facility. A few of us just commented on the production facility as we've seen it and that what you are seeing isn't representative.
|
|
|
Post by 405x5 on Nov 1, 2016 16:58:13 GMT -5
Yes...extra. It was rolling around and the only way I knew it was there was from the rattle. Mark Glad you got that out (conductive) first thing through my mind. Found an extra part in one of my main loudspeakers. Only difference it was in there for 27 years! Bill
|
|
klinemj
Emo VIPs
Honorary Emofest Scribe
Posts: 14,742
|
Post by klinemj on Nov 1, 2016 20:31:00 GMT -5
Yes...extra. It was rolling around and the only way I knew it was there was from the rattle. Mark Glad you got that out (conductive) first thing through my mind. Found an extra part in one of my main loudspeakers. Only difference it was in there for 27 years! Bill I was both upset and relieved...upset that a screw was rolling around in there. Relieved...that as I unpacked it, the screw rolled around inside audibly enough that I could hear it. It was clearly something metallic rolling around, so I knew to investigate before plugging it in! Mark
|
|
|
Post by bolle on Nov 5, 2016 4:47:01 GMT -5
And now to something completely different... - the thing sounds really nice!
Just connected it yesterday together with my freshly repaired projector. Didn´t have a EQ active before in the UMC (all done in the separate DSPs), so I just transferred the general settings and it therefore should be a pretty fair comparison.
The differences are for me interestingly much more prominent with high quality audio than with movies (Janis Ian - Breaking Silence e.g.). The most striking thing - all the sibilance is GONE! I always had this and it even got worse with upgrades like better amps etc. Now I know it was the preamp all the time, not the other components in the chain. Also background noise is reduced and the bass control and timbre has improved.
Besides build quality, the XMC-1 performs for me so far. Looking forward to DIRAC (full).
Btw. I own a calibrated mic with a separate PreAmp (Focusrite). Should I rather use this than the Emotiva mic for DIRAC?
BR
|
|
|
Post by vcautokid on Nov 5, 2016 9:41:13 GMT -5
I would not recommend an external mic preamp, and would recommend using the supplied microphone and Dirac setup procedures. You can check out the forums here for other Dirac setup processes, and results. But for me, the straight forward setup per the instructions led me to very good results. The full Dirac version offers very comprehensive setup built in.
|
|
|
Post by millst on Nov 5, 2016 11:07:42 GMT -5
I'd rather use a calibrated mic...
-tm
|
|
|
Post by bolle on Nov 6, 2016 10:57:36 GMT -5
Tried out DIRAC Full today. Somehow this didn´t work with my calibrated mic so I had to switch to the Emotiva one. The software itself worked pretty good in Windows 10 64-Bit. Also I had absolutely no network problems, only had to retweak the levels once or twice.
The result though was pretty bad. DIRAC somehow wants to push my heights to ear-bleeding levels and killed my bass. Not what I expected but not a real problem so far, it was only the first quick and dirty measurement. I also have some causes for this in the back of my mind already:
1. The not calibrated mic 2. Had to use an additional USB-cable to get from the HTPC to the mic stand. Maybe that had an impact. 3. The room is already optimized with diffusors on the ceiling, corner blocks in the front, drapes left and right and the whole backwall covered with 30cm of rockwool (Single Bass Array). 4. The system being fully active, DIY and also already calibrated manually by me. Keep in mind that each chassis has been linearized before crossover (see Grimm Audio LS1 whitepape for procedure) AND in addition I corrected the worst peaks and dips resulting from the room at the sweet spot already. Could be a little bit too much to add DIRAC to this.
I will try the following in the future:
1. Get my calibrated mic and preamp working 2. Do a run withouth the PEQ room correction in the DSPs 3. Play around with the mic positions
The nice thing is the FULL version. E.g. setting the curtain to max. 500Hz solved the ear-bleeding heights already.
So still some work to do. But this time I am pretty calm, because I didn´t expect DIRAC to be perfect on the first try and also the XMC-1 still sounds better than the UMC-200 without using DIRAC.
BR Fabian
|
|
LCSeminole
Global Moderator
Res firma mitescere nescit.
Posts: 20,490
|
Post by LCSeminole on Nov 6, 2016 11:52:56 GMT -5
|
|
|
Post by bolle on Nov 6, 2016 13:18:35 GMT -5
Thank you for the link! I am currently using a IMG Stageline ECM-40 calibrated for 0° and 90° degrees together with a Focusrite Scarlett 2i2. Working quite well so far. I will try again later, I promised my GF to only measure for about an hour and that she could afterwars watch her favorite series in the home cinema...
|
|
|
Post by RichGuy on Nov 6, 2016 16:33:03 GMT -5
My visit about two months now Well maybe if you wouldn't have played with and man-handled everything when you were there no one would be complaining about broken and finger printed stuff now would they!
|
|
|
Post by Dan Laufman on Nov 6, 2016 18:25:41 GMT -5
There is a calibration offset file already in the Emotiva/Dirac Live firmware for our microphone.
You'll need to check with Keith or Lonnie if you are using another microphone.
|
|
|
Post by bolle on Nov 7, 2016 3:03:37 GMT -5
Hi Dan, thank you for the advice!
I thought selecting the correct mic and also changing the calibration file in the DIRAC-software to the calibration file I have for my mic (90°) would be enough. If this is not the case, I will contact Keith / Lonnie.
Best regards
Fabian
|
|