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Post by John Hennessy on Mar 31, 2018 10:01:10 GMT -5
I ordered an XPA2-gen 3 over three weeks ago. Now I'm told it will be at least a few more weeks. Ridiculous. Think twice before you order one of these
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Post by 26gary26 on Mar 31, 2018 11:08:21 GMT -5
Hey John. It will be worth the wait. I waited for mine over 3 weeks to. The old saying good things take a long time and are worth waiting for. You will not regret your choice.
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Post by foggy1956 on Mar 31, 2018 12:35:07 GMT -5
I ordered an XPA2-gen 3 over three weeks ago. Now I'm told it will be at least a few more weeks. Ridiculous. Think twice before you order one of these I disagree, patience will be rewarded. If you want an amp today head for Best Buy |
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Post by Casey Leedom on Mar 31, 2018 12:35:39 GMT -5
Lonnie said in the recent PodCast that they were struggling to keep up with demand for all of their amplifiers.
The Good News™ on this is that it means that Emotiva is financially healthy and will be around for years to come to back up your amplifier.
Casey
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Post by teaman on Mar 31, 2018 12:48:59 GMT -5
Sorry, I agree with the OP on this one. If you don't have the parts to complete an amp, don't sell an amp. When they were waiting on XMC-1's they had it shown on their site that the processors were back ordered and should be available on XX date. You should not be buying an amp if the company cannot fulfill the order at that time, and then be told to wait, and wait because the company cannot produce what they are listing.
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Post by Casey Leedom on Mar 31, 2018 13:08:55 GMT -5
The usual practice for most vendors is to take the order and not charge you till it’s shipped. There are lots of times I order things on Amazon for instance where they take the order but can’t fulfill it till later.
Casey
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Post by Loop 7 on Mar 31, 2018 13:22:09 GMT -5
Emotiva can partially resolve the frustration by updating the delivery ETA on product pages based on current manufacturing backlogs.  |
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DYohn
Emo VIPs 
Posts: 18,340
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Post by DYohn on Mar 31, 2018 13:58:39 GMT -5
My company also build parts in the USA to order and our current lead time is 6-8 weeks.
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Post by highfihoney on Mar 31, 2018 15:57:26 GMT -5
I ordered an XPA2-gen 3 over three weeks ago. Now I'm told it will be at least a few more weeks. Ridiculous. Think twice before you order one of these Welcome to the American made hifi zone , over the years we've been indoctrinated by Chinese slave labor assembly lines,and big box stores with unlimited inventory they don't have to pay for up front that our purchase should arrive RIGHT NOW ! And while I sympathize with you I'll tell you this , you've left the world of low quality assembly with product testing being 1 out of a 100,000 unit run and into the world of manufacturer testing of every function of every amp/pre pro before final inspection ,sometimes those quality inspections can stop an entire run until the cause of a defect can be traced ,then prevented from happening in future runs , No manufacturer would tell us buyers our amp is held up due to quality control ,or because they've rejected 100,000 harnesses that were outsourced,it would just make us worry , what you should focus on is the Responses from Emotivas quality & performance record with buyers here, and especially at Audiogon.Com where you'll hear about any flaws in all audio gear . Your long wait time is not just an Emotiva issue ,my latest purchase was in 2016 when I ordered my Mcintosh 2301 tube mono blocks from my dealer friend for $15,000 shipped,which is unheard of cheap ,I waited over 3 months for those amps to come in with no explanation of why the delay ,then when they finally arrived my son was on vacation and I cannot lift those 150 lb boxes by myself ,talk about pissed off,the gear were buying from Emotiva suffers the problems that come with purchasing craftsmanship products and is just part of the process sometimes . |
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Post by highfihoney on Mar 31, 2018 16:23:25 GMT -5
Sorry, I agree with the OP on this one. If you don't have the parts to complete an amp, don't sell an amp. When they were waiting on XMC-1's they had it shown on their site that the processors were back ordered and should be available on XX date. You should not be buying an amp if the company cannot fulfill the order at that time, and then be told to wait, and wait because the company cannot produce what they are listing. I'm curious as to how you'd respond if you ordered a brand new Corvette Z06 ,or a new Dodge Demon Hell cat and your order got pushed back twice , would you stop payment and purchase something else that was ready now & most likely japanese import ,or would you wait ? I don't think your giving enough consideration to exactly how small of a niche market Emotiva ,Krell ,Pass Labs ,Mcintosh really is ,at least Emotiva is communicating with him vs sending him to some call center in India where he is answered by somebody named Chupadora and you don't have a clue wtf their talking about . |
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Post by chicagorspec on Mar 31, 2018 16:37:34 GMT -5
When enumerating Emotiva’s peers, I think you forgot Accuphase and darTZeel. Thanks for the laugh.
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Post by doc1963 on Mar 31, 2018 17:08:47 GMT -5
Funny.... Amazon has 11 of these in stock with two day shipping. If I were tired of the wait, that’s where I’d be headed...  |
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Post by socketman on Mar 31, 2018 17:39:47 GMT -5
When i got my amp a few months ago i went through something similar but i had neglected to notice on the store page that there was a note of a 3 week wait so that was on me. Now my amp sits unused as i wait for the AtMOS board and money for ceiling speakers but i was impatient just the same  It will come and it WILL be worth the wait. |
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Post by teaman on Mar 31, 2018 19:04:21 GMT -5
I ordered an XPA2-gen 3 over three weeks ago. Now I'm told it will be at least a few more weeks. Ridiculous. Think twice before you order one of these Welcome to the American made hifi zone , over the years we've been indoctrinated by Chinese slave labor assembly lines,and big box stores with unlimited inventory they don't have to pay for up front that our purchase should arrive RIGHT NOW ! And while I sympathize with you I'll tell you this , you've left the world of low quality assembly with product testing being 1 out of a 100,000 unit run and into the world of manufacturer testing of every function of every amp/pre pro before final inspection ,sometimes those quality inspections can stop an entire run until the cause of a defect can be traced ,then prevented from happening in future runs , No manufacturer would tell us buyers our amp is held up due to quality control ,or because they've rejected 100,000 harnesses that were outsourced,it would just make us worry , what you should focus on is the Responses from Emotivas quality & performance record with buyers here, and especially at Audiogon.Com where you'll hear about any flaws in all audio gear . Are you new to Emotiva? You sure seem to jump on the bandwagon quickly here to deter buyers from getting upset with delays, and to your point figure it is much better to be delayed than to receive a subpar product that doesn't have the bugs out of it. Hmm, seems to me every single processor Emotiva has ever produced has had bugs with it....after it shipped. The product launches have been hit and miss all along as far as accuracy to expected delivery. While I applaud Emotiva for offering a wide variety of products, I would much rather seen them concentrate on putting a memo on their product page stating some products may be delayed and the expected wait. A good chunk of product launches and expected launches either fail to ever come to market (Emersa line), or come to market - become popular....and discontinue without explanation (Control Freak). I own about thirty Emotiva/Sherbourn products and I'm pretty confident I can speak from experience saying that I have seen the effort put forth nearly every time to please everyone, however often they end up putting the cart before the horse. I do want to say thank you to Emotiva though for continuing to raise prices on the new lines built here or assembled here, with every launch my used gear seems to creep up in worth and many of the products I now own are worth more now than when they sold new. I love this company and have referred dozens of sales their way not counting my own, I just think posting an accurate...or at least estimated delay in the product heading as they have in the past can go an awfully long way to keeping people happy. Even more so for first time buyers that will recall the first time dealing with Emotiva as either a great experience....or not. As to your car question, I would be just as teed off if my car was promised on a certain date, then delayed, then promised again....and further delayed. You're damn right I may take my money elsewhere. Tim |
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Post by The History Kid on Mar 31, 2018 20:16:26 GMT -5
Sorry, I agree with the OP on this one. If you don't have the parts to complete an amp, don't sell an amp. When they were waiting on XMC-1's they had it shown on their site that the processors were back ordered and should be available on XX date. You should not be buying an amp if the company cannot fulfill the order at that time, and then be told to wait, and wait because the company cannot produce what they are listing. I'm curious as to how you'd respond if you ordered a brand new Corvette Z06 ,or a new Dodge Demon Hell cat and your order got pushed back twice , would you stop payment and purchase something else that was ready now & most likely japanese import ,or would you wait ? I don't think your giving enough consideration to exactly how small of a niche market Emotiva ,Krell ,Pass Labs ,Mcintosh really is ,at least Emotiva is communicating with him vs sending him to some call center in India where he is answered by somebody named Chupadora and you don't have a clue wtf their talking about . I can say I'd take my five figures worth of money elsewhere - in fact, it'd be even more likely I would than with a four figure stereo amplifier. If you're going to draw an analogy, at least have it be of the same caliber - otherwise there's no point in posting it. |
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Post by Dan Laufman on Mar 31, 2018 20:59:45 GMT -5
Hi kids,
Lead time on X-Series amplifier orders is 5-7 days.
Peace out,
Big Dan
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Post by Jessica on Mar 31, 2018 21:05:56 GMT -5
I ordered an XPA2-gen 3 over three weeks ago. Now I'm told it will be at least a few more weeks. Ridiculous. Think twice before you order one of these Hi there, I noticed this thread today, and hope to offer some help and insight here. We've been on a 5 - 7 build to ship turnaround for the X series amplifiers for a few weeks. John, did you buy directly from us? Before that, we waivered around 14- 21 business days for amplifiers in the production queue. Our X series amplifiers are not back ordered. All of the parts and product chassis are in-stock, but we just need to configure the amplifier specifically for you. The reason for this is that the X series amps now come in many many configurations, and we are able to tailor our inventory based on demand. It's what makes the X series so great. We build them here in Franklin, TN, and we can make amplifiers for people based on real-time orders. Our Gen 2 models were not like that. We'd have to anticipate demand and we'd always have too many of one model over the other. The X Series Gen 3 amplifier demand has been quite high in recent months. Thankfully, we've adjusted for that and are working hard at getting cutting down our production build turnaround times. We've hired more people, and have made some positive changes to our manufacturing department, and our turnaround is now 5-7 days, which we are quite proud of! These are robust amplifiers, and we spend a great deal of time and care bringing our X series amps to life. SO I thought I'd chime in and hopefully clarify. |
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Post by 405x5 on Mar 31, 2018 21:23:29 GMT -5
I ordered an XPA2-gen 3 over three weeks ago. Now I'm told it will be at least a few more weeks. Ridiculous. Think twice before you order one of these My wait time for the vintage main speakers 🔊 in my system was 25 years..... I’m a fairly patient guy. Bill |
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Post by pallpoul on Mar 31, 2018 22:03:05 GMT -5
I ordered my DR-2 on a Friday, I got it to Texas, from Tennessee the next Tuesday !!! Good Job Emotiva.
Now, I have yet to get of my buns and open the huge double box,.... it has been about 3 weeks,.. better hurry before the 30 days are over.
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Post by pallpoul on Mar 31, 2018 22:05:30 GMT -5
I'm curious as to how you'd respond if you ordered a brand new Corvette Z06 ,or a new Dodge Demon Hell cat and your order got pushed back twice , would you stop payment and purchase something else that was ready now & most likely japanese import ,or would you wait ? I don't think your giving enough consideration to exactly how small of a niche market Emotiva ,Krell ,Pass Labs ,Mcintosh really is ,at least Emotiva is communicating with him vs sending him to some call center in India where he is answered by somebody named Chupadora and you don't have a clue wtf their talking about . I can say I'd take my five figures worth of money elsewhere - in fact, it'd be even more likely I would than with a four figure stereo amplifier. If you're going to draw an analogy, at least have it be of the same caliber - otherwise there's no point in posting it. Certain things are worth waiting for,... "Good things come to those who wait" |
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It will come and it WILL be worth the wait.
