|
|
Post by cullenhall on Jun 29, 2018 23:40:54 GMT -5
Hey guys,
looking to be sure I am not way off base here. Going back to christmas 2016 (~1.5 years ago) Jenny and the kids get me an Epson PowerLite Home Cinema 8350 for the theater. worked wonderfully for about 9 months and was a nice step up from the 720p projector that I was using. At the 9 month mark I noticed colored blotches in the projected image. I contacted Epson support and they happily dropped a replacement unit in the mail. I was very pleased with their customer services response.
So projector #2 works well enough for about three months and then on occasion gives me an Iris error upon startup - not a huge deal as a power cycle fixed it. Occasioanly turns into every time I turn it on. I contact support and they say to try a few things. life happens and I am slow to get back to support. fast forward to a few days ago I contact epson support again and say the issue has not gone away and gotten worse. They quickly agree to send me a new unit which arrived yesterday.
Tonight I install the replacement projector and as soon as I get it fired up I can see some SERIOUS convergence issues. the red is one pixel to the left and one down. The blue is 4 pixes right and one up.
I guess I will contact Epson, again, tomorrow and see what they will do, however, at this point I am tempted to strongly request we work somthing out so I give them some cash and I upgrade to a new model that is hopfully more reliable... is that even fair to ask?
|
|
novisnick
EmoPhile
CEO Secret Monoblock Society
Posts: 27,223 
|
Post by novisnick on Jun 29, 2018 23:59:59 GMT -5
Hey guys, looking to be sure I am not way off base here. Going back to christmas 2016 (~1.5 years ago) Jenny and the kids get me an Epson PowerLite Home Cinema 8350 for the theater. worked wonderfully for about 9 months and was a nice step up from the 720p projector that I was using. At the 9 month mark I noticed colored blotches in the projected image. I contacted Epson support and they happily dropped a replacement unit in the mail. I was very pleased with their customer services response. So projector #2 works well enough for about three months and then on occasion gives me an Iris error upon startup - not a huge deal as a power cycle fixed it. Occasioanly turns into every time I turn it on. I contact support and they say to try a few things. life happens and I am slow to get back to support. fast forward to a few days ago I contact epson support again and say the issue has not gone away and gotten worse. They quickly agree to send me a new unit which arrived yesterday. Tonight I install the replacement projector and as soon as I get it fired up I can see some SERIOUS convergence issues. the red is one pixel to the left and one down. The blue is 4 pixes right and one up. I guess I will contact Epson, again, tomorrow and see what they will do, however, at this point I am tempted to strongly request we work somthing out so I give them some cash and I upgrade to a new model that is hopfully more reliable... is that even fair to ask? Sounds like a buggy model and they’ve known about it from right after the first hit the street. Can’t hurt to ask, customer retention should help. Good luck! 👍 |
|
|
|
Post by cullenhall on Jun 30, 2018 7:19:20 GMT -5
Thanks, I'll keep you posted on what goes down.
|
|
|
|
Post by cullenhall on Jun 30, 2018 16:55:53 GMT -5
spoke with technical support this morning. They need to eleviate this to a higher level of tecnical support that only works monday through fiday. I sent them a picture and we will see what they say next week..... |
|
jlafrenz
Global Moderator 
I don't want to jump in, unless this music's thumping
Posts: 7,722
|
Post by jlafrenz on Jun 30, 2018 20:19:58 GMT -5
I have seen the Iris issue on multiple Epson models so I don't think it is isolated to your model. Epson is pretty good with their customer service and swapping out units, but it is a bit of a nuisance to have to go through the process, especially multiple times.
|
|
|
|
Post by cullenhall on Jun 30, 2018 21:03:08 GMT -5
Epson's support has been good to deal with and It's by far not the worst thing in life to wait a few days to swap the projector out. Not to mention we have a LCD TV in the theater behind the screen for daytime viewing so it's not like the system can't be used.
I have been thinking the last day or so if they won't let me upgrade maybe I let Epson replace it again and then I cut my losses and sell that one and put whatever I can get for it towards a new one... I'll probably go back to Sony as my previous 720p model worked flawlessly for nearly a decade. I just wish 4k was a touch more affordable I was really hoping this one would hold me over till those prices came down to mere mortal territory...
|
|
|
|
Post by cullenhall on Jul 5, 2018 20:38:17 GMT -5
update, was transfered to a higher level of support at Epson earlier this week and the engineer I spoke with said he would personally perform the QA on the next projector they are sending me. I am hoping that this time I'll get a good one!  I have to admit, while reliability has been an challenge Epson's customer support is second to none... |
|
|
|
Post by creimes on Jul 5, 2018 21:21:01 GMT -5
update, was transfered to a higher level of support at Epson earlier this week and the engineer I spoke with said he would personally perform the QA on the next projector they are sending me. I am hoping that this time I'll get a good one! I have to admit, while reliability has been an challenge Epson's customer support is second to none... Better news for sure, my Epson HC3500 has been great for 2.5 years now..Knock on wood lol A buddy of mine wants to get the Optoma UHD50 as it sells for about $1750 Canadian and it's 4k, from reviews it seems great for the money. Chad |
|
|
|
Post by cullenhall on Jul 10, 2018 22:43:32 GMT -5
Recieved projector #4 today and it seems like a keeper. I was welcomed by a hand written note in the box from a represitve of the Epson quality department explaing they personlly did the QA on this projector. Right out of the box the convergence is perfect and the color looks good. I'll let the bulb settle in a few hours and then get to calibrating. The 60" 4K mounted on the wall behind the screen is not a small display, however, after using that exclusively for the last week getting a 110" screen back looks awsome! Attachments:
|
|
