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Post by texthai on Jul 10, 2018 13:24:17 GMT -5
I use my XMC-1 daily and enjoy it. But once a day, usually at night, when I am switching inputs to watch TV, check email, watch a movie, etc. all of a sudden NOTHING WORKS. I get no sound, cannot change inputs, volume control is gone, it is just hung up. I have to turn it off completely to reset everything. Then it works merrily along until next time, usually the next day. Seems not to like being controlled by and having changes made by the network remote control on my phone. But when it hangs up the real/solid actual remote control has no effect either. Can anybody tell me what to do? I live halfway around the world, so I REALLY hope the answer is NOT to send it in for repair. Help please, and thanks for any suggestions, God Bless, Wayne
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Post by Gary Cook on Jul 10, 2018 20:40:18 GMT -5
Hi Wayne, unfortunately it has to be a process of elimination, the usual fault finding exercise, painful as it is. Disconnect everything, just leave the power cord connected and see if it still locks up. Then add one connection at a time, test it, then another connection, test it, etc. My guess is you will find an interconnect that it doesn't like, hopefully early in the process.
Cheers Gary
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Post by texthai on Jul 11, 2018 11:38:19 GMT -5
Thanks Gary for your kind response. That may be how I have to handle it, was really hoping someone would have experience that would give insight. How is it that after 2-3 years, all of a sudden, the processor should start to "not like" an interconnect or something attached to it that has been fine all this time? ? My guess is that it is something to do with the connection to the network. The reason I guess that is because I know almost nothing about LAN lines and network stuff, so that is way more mysterious to me, and dubious. Still hoping someone can point me in the right direction. God Bless, Wayne
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doc1963
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Post by doc1963 on Jul 11, 2018 11:48:59 GMT -5
Thanks Gary for your kind response. That may be how I have to handle it, was really hoping someone would have experience that would give insight. How is it that after 2-3 years, all of a sudden, the processor should start to "not like" an interconnect or something attached to it that has been fine all this time? ? My guess is that it is something to do with the connection to the network. The reason I guess that is because I know almost nothing about LAN lines and network stuff, so that is way more mysterious to me, and dubious. Still hoping someone can point me in the right direction. God Bless, Wayne Maybe disconnecting your XMC-1 from the LAN should be your first step at troubleshooting. The XMC-1 uses the LAN port for nothing more that interaction with Dirac and network remote control. Once the Dirac filters are uploaded, any communication with Dirac is done, so that leaves only network remote control. If you can do without a LAN based remote control for a bit, unplug the network cable, cold reboot your XMC-1 and see if the problem disappears. If it does, maybe you've found the problem...
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bootman
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Post by bootman on Jul 11, 2018 11:50:06 GMT -5
Unplug the Ethernet connection to the XMC if you think that is it. It is only used while setting up Dirac. After that it isn't needed. EDIT ^^^^^Doc beat me to it.
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Post by texthai on Jul 11, 2018 12:05:03 GMT -5
OK Guys, Bootman and Doc1963, that makes tons of sense. I do use it all the time as I always use the remote control app on my phone. BUT I can dust off the big ole remote in this case, for this test, makes a world of sense. Thanks, will report back, God Bless, Wayne
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Post by sahmen on Jul 11, 2018 12:18:56 GMT -5
You know, i am not trying to be an alarmist, but these symptoms appear to be familiar. If I am right, you may be at the beginning stages of the problem which generated these two previous threads: emotivalounge.proboards.com/thread/48944/xmc-1-freezing-on-start?page=1&scrollTo=951237emotivalounge.proboards.com/thread/53140/xmc-1-booting-all?page=1&scrollTo=951409Some troubleshooting steps from Emotiva's Damon, are provided in the first thread, in this particular post: emotivalounge.proboards.com/post/863838/threadNot to worry if the steps do not lead to a permanent fix. if I am right, then it simply means your unit is eventually going to require an ECC board replacement, which will take an RMA service roundtrip to Franklin. An inconvenience, for sure, but not exactly the end of the world either, especially if your XMC-1 is still on warranty... Still, good luck with the troubleshooting, and I hope you do not wind up needing the RMA.
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Post by texthai on Jul 11, 2018 14:46:54 GMT -5
Thanks Sahmen, I am trouble-shooting it now. Based on the above comments to remove the LAN cable and see if that does it. So far so good, but only a coupla hours in. What is a ECC board? Stupid question: IF I got the new 4K board upgrade, the one that I should be able to upgrade myself here at home in Thailand, would that by any chance take care of the ECC board replacement??? He says hopefully. Thanks and God Bless, Wayne
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Post by Gary Cook on Jul 11, 2018 15:59:28 GMT -5
How is it that after 2-3 years, all of a sudden, the processor should start to "not like" an interconnect or something attached to it that has been fine all this time? ? Cables don't last forever, they get coroded over time, electrolysis, especially in a high humidity environment. The cleaning lady bumps them when dusting behind the rack. Have you moved any gear recently, perhaps while adding new stuff, changing set up, or checking where the new HDMI board goes? There is any number of reasons why I always start off fault finding by checking the cables, they are the weakest link. Cheers Gary
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Post by 405x5 on Jul 11, 2018 17:20:57 GMT -5
How is it that after 2-3 years, all of a sudden, the processor should start to "not like" an interconnect or something attached to it that has been fine all this time? ? Cables don't last forever, they get coroded over time, electrolysis, especially in a high humidity environment. The cleaning lady bumps them when dusting behind the rack. Have you moved any gear recently, perhaps while adding new stuff, changing set up, or checking where the new HDMI board goes? There is any number of reasons why I always start off fault finding by checking the cables, they are the weakest link. Cheers Gary I disagree Cables DO last virtually forever, excluding LAN and possibly very cheap build HDMI and those cheesy wires supplied with Walmart grade equipment. My main loudspeakers are connected with Monster wire from 1988. Many of my RCA interconnects are also that old, employing the XMC.....dead quiet 🤫 nothing but music. Bill
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Post by Gary Cook on Jul 11, 2018 18:27:41 GMT -5
Unless you live in a swamp, Even been to Thailand Bill? The humidity makes it feel like swamp for a lot of the year Cheers Gary
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Post by donh50 on Jul 11, 2018 18:59:56 GMT -5
I was born in Missouri and lived in Mississippi for a time. Nothing like the feeling of getting out of the shower on a hot summer day, towelling off, and realizing you never turned on the water...
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Post by texthai on Jul 12, 2018 5:18:43 GMT -5
Thanks guys, actually most days it is not that humid here, but my home theater has flooded before. What I get for making it a step-down sunken room. Outside, yes, it is the rainy season now. Still checking to see if removing the LAN line and going with the Emo supplied big/heavy/unlit remote control will do it and NOT hang up. I failed to mention that I had changed the router out a few months ago, so, it being the latest addition to my system, is a logical place to start looking. Will report when I know, but so far, so good. Still two questions wondering about, what is a ECC board? And, will changing out the board to the 2.0b video upgrade affect anything on the network side of things? God Bless, Wayne
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Post by sahmen on Jul 12, 2018 7:33:16 GMT -5
ECC board? I don't exactly know, but there's a functionality in computing called Error Checking and Correction (or Sometimes Error Correction Code)) associated with memory. If that is pertinent to the linux-based computing system that runs the XMC-1, then it is not too difficult to understand how the corruption of that Error Checking and Correcting functionality might cause problems, although there's no telling exactly how many or how far it could go,
You might really want to confirm this by asking EMO what they mean by ECC functionality in the XMC-1, and whether the ECC-board is user replaceable, should the problems persist, and in case you want to consider doing the replacement yourself to avoid having to ship your unit back to Franklin. etc. etc.
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Post by texthai on Jul 14, 2018 2:43:53 GMT -5
Well guys I am back to report in. My XMC-1 has been totally stable, working problem freely now since I unplugged the LAN cable. So, I guess that makes it pretty clear that is the problem area. Still not sure what to do to fix it, so that I can use my network remote again. Most likely it will just stayed unplugged. Will report back IF I find out anything further. I always hate it when people open a discussion and then you never hear any resolution, never hear back what they found out. So I won't do that. Happy listening to all, God Bless, Wayne
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Post by cwt on Jul 14, 2018 6:41:41 GMT -5
Well guys I am back to report in. My XMC-1 has been totally stable, working problem freely now since I unplugged the LAN cable. So, I guess that makes it pretty clear that is the problem area. Still not sure what to do to fix it, so that I can use my network remote again. Most likely it will just stayed unplugged. Will report back IF I find out anything further. I always hate it when people open a discussion and then you never hear any resolution, never hear back what they found out. So I won't do that. Happy listening to all, God Bless, Wayne Good news Wayne . ime just as proficient as you in networking matters but I would try a different ethernet cable to make sure you have narrowed it down completely One stuffed up my TVIX media player once .A cheap option in any case..
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