I'm sorry to report that JRiver's servers were recently attacked and partially compromised. No credit card information was lost (we don't save any), but e-mail addresses probably were, and possibly passwords, although these were heavily encrypted. You should change your password for the forum here: Profile > Account Settings License passwords can be changed if you purchase in the future -- they are only used for changing your e-mail address. You can read more on Interact.
We have spent the last few weeks recovering from this catastrophic event. If you have experienced problems with Media Network, cover art lookup, CD ripping, or other functions that use our servers, this break-in is probably the reason. All problems are fixed now.
We're also sorry if you experienced a failure when you tried to purchase a new license or upgrade an old one. If you're willing to try again, here is a coupon that will save you $10 on a new or upgrade license during September: MEACULPA ($10 Coupon). Enter the coupon during purchase and confirm that the price is correct.
We offer our sincere apologies. It was our fault, and we're embarrassed about it. You can be sure that we are much better prepared to defend our servers now.
Glad I ditched them. I hope they had my info deleted from their system already.
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It is quite possible that this is a phishing attempt.
And it's also possible that it might be true.
HOWEVER, what you should do remains pretty much the same either way....
Just in case, if you're worried, log onto your jRiver account and change your password.
DO NOT USE THE LINK PROVIDED IN THE E-MAIL.
For the best degree of safety, especially if you read your e-mail in your web browser...
CLOSE YOUR WEB BROWSER ENTIRELY FIRST.
Then re-open your web browser.
Go directly to your jRiver account.
And change your password.
(If it was a phishing e-mail, and you use a web-based e-mail program, that e-mail could have loaded a program to watch what you type in your browser next. Most such things are themselves browser-based so, by entirely closing your browser after reading the e-mail, you make it a lot less likely that this will happen. )
If it is true, I also would not hold it against jRiver.
Virtually every store and financial institution, including your bank, has probably been hacked in the last few years.
So it's not that unusual for it to happen these days.