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Post by deewan on Nov 18, 2019 8:46:09 GMT -5
While I agree the test tones need to get sorted out, Dirac uses it's own tones. Agreed, and using the information shared above about test tones I conducted more tests last night. The RMC internal test tones do help level match the subwoofer to the higher freq of the test tones from other channels. The RMC test tone does not do a great job of level matching your subwoofer in your room using frequencies most often played by the subwoofer. Recalling the tone sweeps used by Dirac, the RMC test tones won't be an issue if someone uses Dirac.
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Post by Geronimo on Nov 18, 2019 9:01:49 GMT -5
Hmmmmmmm. So Dirac is supposedly coming in about a month or two. I would think that proper test tone levels would be a very important aspect of the process. I believe they will be sorted out by the time DIRAC is released. Otherwise, it would be another mess. While I agree the test tones need to get sorted out, Dirac uses it's own tones. Yes, I figured that, but I’m also trying to wrap my head around if the RMC will put them out correctly, and the audio itself after calibration
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richb
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Post by richb on Nov 18, 2019 9:34:27 GMT -5
With 1.7, I set the level using the internal test tones set to low. Unfortunately, I cannot change the tones to anything but low because the change is not applied when you back out of the menus.
The levels appear to be correct when matched against AIX and Disney WOW disks. There are issues with some sound formats on my 5.1 systems reproduced 6 dB too low. Also, DTS-X is also 6 dB lower with all formats.
- Rich
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Post by TDifEQ on Nov 18, 2019 10:44:48 GMT -5
Only center channel works with "DD1.0 English Mono" … no matter which mode I tried. Is this normal? Is it too much to expect to have an "all spkrs option" for mono like RMC-1 does for stereo?
Just played an old DVD movie with "DD1.0 English mono" (They died with their boots on … Errol Flynn). Just curious.
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Post by PaulBe on Nov 18, 2019 11:07:58 GMT -5
Hmmmmmmm. So Dirac is supposedly coming in about a month or two. I would think that proper test tone levels would be a very important aspect of the process. I believe they will be sorted out by the time DIRAC is released. Otherwise, it would be another mess. While I agree the test tones need to get sorted out, Dirac uses it's own tones. Good. Appropriate.
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Post by PaulBe on Nov 18, 2019 11:12:39 GMT -5
With 1.7, I set the level using the internal test tones set to low. Unfortunately, I cannot change the tones to anything but low because the change is not applied when you back out of the menus. The levels appear to be correct when matched against AIX and Disney WOW disks. There are issues with some sound formats on my 5.1 systems reproduced 6 dB too low. Also, DTS-X is also 6 dB lower with all formats. - Rich The test tone defaults to 'Low' in the Level menu, and when I back out of the menu. I can change between low, medium, high, and external, when I go into the Level menu.
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richb
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Post by richb on Nov 18, 2019 11:35:09 GMT -5
With 1.7, I set the level using the internal test tones set to low. Unfortunately, I cannot change the tones to anything but low because the change is not applied when you back out of the menus. The levels appear to be correct when matched against AIX and Disney WOW disks. There are issues with some sound formats on my 5.1 systems reproduced 6 dB too low. Also, DTS-X is also 6 dB lower with all formats. - Rich The test tone defaults to 'Low' in the Level menu, and when I back out of the menu. I can change between low, medium, high, and external, when I go into the Level menu. I can reproduce this on my 5.1 system using the following: - Speakers set to 5.1 - Select Preset 1 - Select Levels - Select Test Tone (Low is shown) - Select Tone level and change to Medium and tone is at medium - Select Back to test tone and medium level is played and selected - Select Back and sound is off and test tone is rest to OFF (External) - Select Test Tone submenu again, and the test tone is changed to Low Video sent to Emotiva. - Rich
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Post by inchrist on Nov 18, 2019 11:56:07 GMT -5
While dealing with some hdmi lock on issues and trying to find a method to get my dual monitors to work and display video, I was switching between inputs while listening to some audio from a CD. I randomly switched to the digital AES/EBU input (which I have nothing connected too) hoping to get the hdmi to lock on when I switched back but while I was on the AES/EBU input I heard a strange popping noise. I captured this video. I can recreate this issue anytime I switch to the AES/EBU input. Timestamps.... 0:00 - On the CD player optical input with hdmi input 8 video. No audio since I have the disc paused, but my video from input 1 was not working. 0:09 - I switch inputs using the input arrow button the RMC remote. The RMC begins switching to AES/EBU input. 0:23 - The strange audio sound starts. The sound seems to bounce back and forth between the left and right channels. Sounds like a knocking sound. I think if I speed up the sound coming for the RMC I can recreate this movie monster masterpiece. That is good Deewan! Yea, I have heard these noises too, going to the coax dig. input with nothing hooked up. we are working on it.
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Post by inchrist on Nov 18, 2019 11:58:39 GMT -5
The test tone defaults to 'Low' in the Level menu, and when I back out of the menu. I can change between low, medium, high, and external, when I go into the Level menu. I can reproduce this on my 5.1 system using the following: - Speakers set to 5.1 - Select Preset 1 - Select Levels - Select Test Tone (Low is shown) - Select Tone level and change to Medium and tone is at medium - Select Back to test tone and medium level is played and selected - Select Back and sound is off and test tone is rest to OFF (External) - Select Test Tone submenu again, and the test tone is changed to Low Video sent to Emotiva. - Rich I just tested and watched your video of the sequence. This is proper operation. It should set to off when backing out. and it will re-set to low every time you go in. We don't want it to blast someone out of the room when you enter test tones. thank you
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richb
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Post by richb on Nov 18, 2019 12:08:31 GMT -5
I can reproduce this on my 5.1 system using the following: - Speakers set to 5.1 - Select Preset 1 - Select Levels - Select Test Tone (Low is shown) - Select Tone level and change to Medium and tone is at medium - Select Back to test tone and medium level is played and selected - Select Back and sound is off and test tone is rest to OFF (External) - Select Test Tone submenu again, and the test tone is changed to Low Video sent to Emotiva. - Rich Thank you, I will test. I have to admit, I don't spend a lot of time with 5.1 speaker set up. Thank you for your testing. My living room is highly resistant to installing overheads with angled and flat ceiling with skylights, cross-beams, heating elements, and no no attic access. Also, family approval factor (FAF) issues Thus far, I have concentrated on quality over quantity with pleasing results. - Rich
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Post by PaulBe on Nov 18, 2019 12:22:36 GMT -5
The test tone defaults to 'Low' in the Level menu, and when I back out of the menu. I can change between low, medium, high, and external, when I go into the Level menu. I can reproduce this on my 5.1 system using the following: - Speakers set to 5.1 - Select Preset 1 - Select Levels - Select Test Tone (Low is shown) - Select Tone level and change to Medium and tone is at medium - Select Back to test tone and medium level is played and selected - Select Back and sound is off and test tone is rest to OFF (External) - Select Test Tone submenu again, and the test tone is changed to Low Video sent to Emotiva. - Rich Yep. That's how it works for me too. Except "Select Back and sound is off and test tone is rest to OFF (External)". The tone turns off, as it should, when I back out. I can't see if it sets to external, or just turns off. Perhaps Emotiva can say. A peculiarity I've heard is the tone playing through the system momentarily when the system is idle; like a radio unsquelching and bleeding through for a moment. Has happened a few times in the last couple of weeks, with FW versions 1.5 and 1.7.
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Post by aswiss on Nov 18, 2019 13:12:55 GMT -5
Happy Monday to everyone. Here is the current list of bugs/issues we as a community have found. These are all listed on the " RMC-1 - Known issues, firmware updates and equipment lists" thread. Have I missed anything that we want Emotiva to know about? Firmware 1.7 – Release date 11/13/2019Issues with this firmware: - RMC becomes unresponsive when switching from certain soundtrack formats. One example is when the RMC switches from DD 5.1 to PCM 5.1 signal. This is a repeatable bug when using the BluRay disc of Mad Max: Fury Road and watching the trailer section.
- Losing channel output when the RMC is fed a lossy PCM signal. Most notable the center channel will go silent. This issue found while watching BluRay of Doom Annihilation.
- With dual displays and a source devices set to "auto" or "raw" to output the native source resolution, if both display devices are powered on the RMC does not display an imagine on either display device. Found while using an Oppo 203 and setting the output resolution to "Raw". If only the secondary monitor 1080p monitor is turned on, video is seen. If only the JVC projector which is native 1080p but can accept a 4K signal is turned on, the video is seen. If both display devices are powered on both display a blue screen.
- The RMC internal test tones seem to be 5-10db softer when compared to using external test tones. This seems to impact subwoofers using both the center sub/LFE output as well as dual right and left subwoofers.
- When setting the OLED display level to 0%, the OLED remains lit after pushes the "Info" button on the remote instead of returning to 0% brightness (nothing displayed)
- The AES/EBU input on the RMC outputs a random 'knocking' sound with nothing connected to it.Sound seems to bounce back and forth from the left and right channels
- Multiple users continue to experience hdmi lock on issues. The workaround continues to be flipping back and forth between inputs.
PCM 0.0 is shown, when I just switched channel from TV Box (like Dolby D 5.1 to something else).
Switch Input does not resolve problem - once in this State - only cold reboot helped me out.
1.5 was better IMHO.
I'll continue to test - but honestly - my patience is shrinking - I'll contact my dealer and ask about return policy in EU.
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richb
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Post by richb on Nov 18, 2019 13:52:24 GMT -5
Happy Monday to everyone. Here is the current list of bugs/issues we as a community have found. These are all listed on the " RMC-1 - Known issues, firmware updates and equipment lists" thread. Have I missed anything that we want Emotiva to know about? [li]The RMC internal test tones seem to be 5-10db softer when compared to using external test tones. This seems to impact subwoofers using both the center sub/LFE output as well as dual right and left subwoofers. I have found cases where some formats are -6 dB compared to others and there are cases where the rear surrounds are -3dB relative to the mains. However, the levels configured using the internal Low setting are correct on my 5.1 system. They are not the same as an external source, but can be validated as correct some patterns. For example, here are some Disney WOW measurements in my room with the RMC-1 at -27 from my listening position: Disney Wow Stereo 54 dB 5.1 60 dB 6.1 60 dB 7.1 54 dB AIX Audio Calibration Channel Identification Test48 kHz/24-bit/5.1 ch. DTS Test, rears are -3dB relative to the mains. If the tone levels are correct relative to the mains, then it is not a problem. If not, it may be a different issue and the not the internal test tones. When setting the OLED display level to 0%, the OLED remains lit after pushes the "Info" button on the remote instead of returning to 0% brightness (nothing displayed) When I set the OLED to 0%, the startup does not clear the EMOTIVA progress bar. Changing inputs clears the display. I am not sure if this is related. - Rich
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Lonnie
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Post by Lonnie on Nov 18, 2019 14:05:00 GMT -5
I have an XMC-2, but am posting here as the three issues I was checking on today have been discussed on this thread mostly or go hand-in-hand with discussed issues. My hopes are the info I provide may help Emotiva with troubleshooting. First the LPCM issue. I have all of my Blu-rays ripped to 1:1 MKV/.TS files and playing off a media server. Because of this, only one audio track is on any media file. I only have a handful of rips with LPCM audio (Jay and Silent Bob, Pirates 1-3, The Crazies, The Patriot, The Rock). Upon initially playing them, despite the LPCM 5.1 track being the only audio track in the rip, the XMC was reporting "PCM 2.0" as the incoming sound and channels were missing upon upmixing (noticeably the center). Cycling from "Auto" to another Surround mode fixed it and caused the XMC to now report "PCM 5.1" with correct channel output. OK, so same issue others have had. Here's where I did some more troubleshooting. I noticed that doing the Surround mode cycle on one LPCM movie fixed the issue for all my LPCM movies. So I decided to switch my XMC from "Video Standby" to "Low Power", turned it off, waited, turned it back on and tried an LPCM movie again. It had the same issue, "PCM 2.0" output until cycling Surround mode. So this time I switched back to "Video Standby" mode, powered everything off, then back on and all my LPCM movies played perfectly with "PCM 5.1" being displayed immediately and sound being upmixed correctly. Pausing, FF, RW all worked and "PCM 5.1" stayed locked on. I even cycled through different inputs, turned it off again, and it still worked but only as long as I used "Video Standby" mode. This seems to indicate that, at least on my unit, once you fix the issue by cycling a Surround mode, the XMC remembers this/something gets locked in for correct LPCM 5.1 playback until you do a cold reboot/low standby power off and on. Second, Netflix Atmos issue (I think this has been reported before). Upon playing an Atmos title on Netflix using a 2nd Gen Fire TV Cube, the XMC reports correct audio input/output of Atmos but no sound comes out at all. Cycling Surround mode doesn't fix it. Only switching inputs and coming back fixes it and the Atmos track plays fine. I do not have this issue at all on Atmos Amazon Prime titles. So, here again, as with the LPCM issue, if I use "Video Standby" mode the issue doesn't happen again. Only if I cold reboot/low standby power off and on does it happen again and need to be remedied with an input cycle. Third, improper DD 5.1 output for DirecTV. Much like the LPCM issue, the first time watching DirecTV after a cold boot/low standby power off and on results in incorrectly mapped DD 5.1 sound with no center channel or surround speakers. Cycling the Surround mode fixes it and then the fix stays until another cold boot/low standby power off and on. Using "Video Standby" keeps the fix in place/locked in. TL;DR The only three issues I have had, one being the most recent LPCM 5.1 issue, another being Netflix Atmos and the last being DirecTV DD 5.1, can be fixed with either a Surround mode cycle or input cycle. And those fixes stay working until I do a cold reboot/full standby power off and on. Using "Video Standby" keeps the XMC "locked in", or whatever term you want to use, that these issues don't repeat. Hope that is helpful. This is helpful. You found a particular behavior that we had not seen. That being said, it will be very helpful in finding a permanent solution. Thank you very much. Lonnie
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Post by TDifEQ on Nov 18, 2019 17:28:28 GMT -5
My RMC-1 is stuck in DD5.1/DD_Surround while playing 4k/ATMOS Hobbs and Shaw. Played 2k Geostorm just prior to H&S. Tried switching inputs, switching disc sound formats, power off/on and full cold hard reset. No good. EDIT: Also switch OPPO203 from bistream to LPCM. The sound format chg'g to PCM2.0.
I'll wait until tomorrow to see if it goes back to normal. Otherwise, back to 1.5.
Experienced less drop outs over time ....
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Post by aswiss on Nov 18, 2019 18:29:12 GMT -5
My RMC-1 is stuck in DD5.1/DD_Surround while playing 4k/ATMOS Hobbs and Shaw. Played 2k Geostorm just prior to H&S. Tried switching inputs, switching disc sound formats, power off/on and full cold hard reset. No good. I'll wait until tomorrow to see if it goes back to normal. Otherwise, back to 1.5. Experienced less drop outs over time .... Same here, 2* loss of Signal (PCM 0.0) and one complete Freeze. Please wait was on Display for 20 secs, then nothing worked anymore. 3 cold reboot in 4 hrs while just watching TV and switching channels. FW 1.7 is a step back instead of solving Bugs. Will go back to 1.5 as I cannot live with such an unstable box. I don't understand it technically, but never had so many problems with a device in my life. Without reading here, I would bring it back. Very disappointed.
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Post by hsamwel on Nov 18, 2019 19:55:36 GMT -5
Nice synopsis, just one question with the NetFlix Atmos issue. What is your source, ATV4K? Roku? FireTV Pendant/Cube? 2nd Gen FireTV Cube. I just added it into my post.
I think I am just lucky in that "Video Standby" works perfectly for my setup in terms of HDMI handshakes (I only use it for the quick startup) and so far the changes I made on all those issues are staying locked-in/fixed/whatever is happening behind the scenes since the unit never truly turns off.
I wonder if a different Standby mode can be programmed that might help remedy issues for others in a future fix. It almost seems like the fixes for my situation are being stored on some sort of RAM cache that is obviously cleared during Low Standby/full power off. A very simple thought as I don't know how the XMC/RMC is setup programming wise but just a simple way of looking at it from my decent computer knowledge.
No you’re no lucky.. I have used video remains on since firmware 1.3. It has worked fine since day one. Other than my dish receiver causing havoc with my projector, everything else has always worked. Haven’t actually not had much problems at all.. But I mostly use analog inputs or simply watch movies from bluray discs.
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Post by deewan on Nov 18, 2019 22:57:16 GMT -5
It has worked fine since day one. Other than my dish receiver causing havoc with my projector, everything else has always worked. Haven’t actually not had much problems at all.. But I mostly use analog inputs or simply watch movies from bluray discs. I see you have both a TV and projector listed in your equipment list and have no issues. Do you have both of your display devices connected to the RMC at that same time? I'm unable to get video from either device if I have both of my display devices connected and powered on. I'm guessing the cause is because my project and secondary monitor are different native resolutions, but so are yours. So I'm hoping to find out the key to make both devices work as you have.
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Post by hsamwel on Nov 19, 2019 5:13:42 GMT -5
It has worked fine since day one. Other than my dish receiver causing havoc with my projector, everything else has always worked. Haven’t actually not had much problems at all.. But I mostly use analog inputs or simply watch movies from bluray discs. I see you have both a TV and projector listed in your equipment list and have no issues. Do you have both of your display devices connected to the RMC at that same time? I'm unable to get video from either device if I have both of my display devices connected and powered on. I'm guessing the cause is because my project and secondary monitor are different native resolutions, but so are yours. So I'm hoping to find out the key to make both devices work as you have. Yes, I have my Sony connected to output 2 (ARC) and the Panasonic to the first. I have tried both on together and RMC automatically sets the resolution to the lesser as it should. I have gone through all my devices settings, turning off ARC, CEC and any form of fast start, other than RMC which I keep in Video Remains On mode. I used to have enormous problems with my projector, having resyncs almost every 2-3 minutes of a movie. Even if I paused it would do resyncs. This followed from firmware 1.3 to 1.5. Bought my RMC-1 in june. This all stopped when I changed two settings in my dish receiver. I had forgotten CEC on and a fast startup option that kept the box, in part, on all the time, making me get picture and sound in less than 4 seconds. I don’t think the problem is that the output devices have different resolutions like I have read here in the forum. But rather specific units making demands and asumes things like resolution in the hdmi chain. Emotiva probably follows the ”standard” to rigidly and thus have problems with devices, mostly older 1.3/1.4, that won’t play along with, mostly newer 2.0 devices. edit: btw to say I have no problem at all is to downsize the issues. I have maybe less problems than many, but I do have some issues. For example today I played CD with the second hdmi out pure audio (no video) mode from my bluray. When I changed to single hdmi output (restarted video) and changed to input 1 on RMC, where I have my bluray connected it wouldn’t show any video. Had to select another hdmi input before changing back. Changing to another non hdmi input didn’t work.
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Post by Thunderduck on Nov 19, 2019 8:48:47 GMT -5
Well gang, I have decided to go back to version 1.5 software. This version was working fine for me with no issues other than slow Input switching which I have become used too. I installed 1.7 several days ago and had nothing but problems with it when it comes to the Standby setting of Video Remains On.
After installing 1.7, I went through the rigmarole of powering all the way down, unplugging the power cord, removing all source connections, and then rebooting. I then reconnected my source devices and at first everything seemed fine. I went the whole day with no apparent issues. Even turned the RMC off for several hours when I went out and when I came back, Video Remains On worked as it should. Watched some tv without turning on the RMC. That night everything was working fine when I went to bed and turned everything off normally. Next morning I tried to watch tv and no video. Audio but no picture. I tried to turn the RMC on but would not respond. To get it to work I completely powered down and then restarted. After the restart the unit worked fine the rest of the day. That night I turned everything off as normal and the next morning went through the same thing. Did this 3 mornings in a row and I finally had enough. Installed 1.5 yesterday, went to bed last night, and Video Remains On worked as it should this morning. I have no clue as to why the unit with 1.7 works fine during the day, but when turned off overnight, does not work the next morning without powering down and restarting from there.
Just to be clear, when I say the RMC is turned off, I am using the remote's Standby button. Also, because of other family members, I did not check to see if setting the Standby mode to Lowest Power at night would have any effect the next morning. It very well could have resolved the issue, but since I need to have Video Remains On usable, I did not bother. If it was only me, then I might have put up with it. But why should I/we need to put up with something that for me anyway was working with version 1.5 but now, at least for me, does not work as it should in version 1.7?
Sorry for the long-winded post, but wanted to explain as best I could what was going on with my system.
Steve
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