|
Post by dsonyay on Apr 26, 2019 9:17:16 GMT -5
Couldn't figure out where to put this .
I have an XSP-1 gen 1. One of the Phillips head screws fell out of the back cover, so I asked Emotiva if they had any spares they could send me.
They mailed a tiny screw at no charge (priority).. unfortunately it didn't thread in correctly, so they immediately shipped another (I insisted they use standard mail this time).
Within a couple of days, the proper screw arrived.. they sent two this time.. to make sure I had the correct size.
Thanks Emotiva! I appreciate the trouble it took to seek out the odd part. And doing it all at no charge was very generous.
David Sonnier
|
|
novisnick
EmoPhile
CEO Secret Monoblock Society
Posts: 27,223
|
Post by novisnick on Apr 26, 2019 10:41:29 GMT -5
Couldn't figure out where to put this . I have an XSP-1 gen 1. One of the Phillips head screws fell out of the back cover, so I asked Emotiva if they had any spares they could send me. They mailed a tiny screw at no charge (priority).. unfortunately it didn't thread in correctly, so they immediately shipped another (I insisted they use standard mail this time). Within a couple of days, the proper screw arrived.. they sent two this time.. to make sure I had the correct size. Thanks Emotiva! I appreciate the trouble it took to seek out the odd part. And doing it all at no charge was very generous. David Sonnier That’s just how the creator of the Blue rolls Brotha!
|
|
|
Post by DavidR on Apr 26, 2019 10:55:27 GMT -5
A happy customer is a loyal customer.
Nice to know Emotiva made the extra effort.
|
|
|
Post by dsonyay on Apr 26, 2019 14:37:14 GMT -5
A happy customer is a loyal customer. Nice to know Emotiva made the extra effort. I could have went to Home Depot or Lowes and bought a whole new set of black screws, but I kinda was thinking, if I ever sell this thing, someone may complain about the aftermarket screws (on the remote!) .. lol.. But yes, it's nice that they mailed me one. D
|
|
|
Post by 26gary26 on Apr 26, 2019 17:22:59 GMT -5
I have had great customer service myself from Emotiva from my purchase to a one unit problem that was exchanged immediately with no question. Its great to know that there are still companies like this.
|
|
|
Post by geeqner on Apr 30, 2019 10:43:06 GMT -5
I work for a small manufacturer of a different sort - we make Nurse Call and Communications equipment However - when customers need something small, like an occasional replacement Switch Cap and stuff like that, we do (essentially) the same thing: Sending-out small stuff like this for NO CHARGE is a "Win-Win": - Charging for a small part like this makes NO SENSE - It costs more to "process the paperwork" (take Order, process order, shipping, billing, invoice etc) probably = around $50 in labor at a minimum
(so, by sending it out for "Free" - they are probably actually SAVING money once the Big Picture is evaluated)
- The "Good Will" scored with the Customer = HAPPY CUSTOMER (and Happy Customers are usually REPEAT customers and/or refer their friends)
MORE companies should realize the benefit of "dumb little stuff" like this - but they often find themselves unable to see the forest because of all of those darned trees blocking their view...
|
|