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Post by thxultra on Sept 23, 2019 13:29:55 GMT -5
How does the trade in offer work, Is my card charged when the XMC-2 shipps or when I order? Who pays for shipping the old unit back and the new one to me? When does the 30 day period start to be sure the XMC-2 works with my system? Do you need the remote or accessories for the trad in unit? Thanks for your help.
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Post by esquire on Sept 23, 2019 14:25:15 GMT -5
You may consider delivering your inquiry to Emotiva.
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Post by tslack on Sept 24, 2019 3:13:42 GMT -5
How does the trade in offer work, Is my card charged when the XMC-2 shipps or when I order? Who pays for shipping the old unit back and the new one to me? When does the 30 day period start to be sure the XMC-2 works with my system? Do you need the remote or accessories for the trad in unit? Thanks for your help. If you're asking about the save 15% offer on an RMC-1/ XMC-2 by trading in any AV receiver/pre-pro, see the next post. Otherwise, details for the XMC-1 trade-in offer are here: emotiva.com/blogs/info-hub-1/xmc-1-to-xmc-2-trade-in-and-upgrade-program. Official XMC-1 to XMC-2 Trade-In and Upgrade Program thread: emotivalounge.proboards.com/thread/54939/official-xmc-trade-upgrade-programStatus of the trade-in offer is addressed in the recent 09.20.19 podcast. Right now, the 30 day return window for the XMC-2 starts when DIRAC is released. BUT the trade-in program is not available yet, so it may end up being the standard 30 day period as detailed in the Help/FAQ section under Return Policy. You need all the accessories and original packaging, or pay to replace them (pricing info is from 7/22/2019 in the thread): The individual value of the accessories is as follows: Microphone: $30 Microphone stand with clip: $10 Microphone digitizer cable: $15 Remote control: $30 Power cord: $10 Radio antennas: $5 Packing Materials: $25 Disclaimer: Only info posted by Emotiva is gospel. Corrections are welcome. |
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butchgo
Emo VIPs 
The Dark Side rules
Posts: 567
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Post by butchgo on Sept 24, 2019 6:59:49 GMT -5
The AV receiver or preamp can be any brand, including retired Emotiva models. The trade-in unit must have HDMI or DVI input capability. The qualifying trade-in does not have to work, but it must be a complete unit with all internal parts.
After completing a trade-in purchase, we will contact you in 1-2 business days to give you an RMA for your trade-in item. You'll be responsible for shipping your trade to Emotiva. Simply box it up in a responsible manner and send it to us.
Emotiva will send out your newly purchased RMC-1 or XMC-2 as soon as we receive and check your trade-in unit.
There are no returns on the traded-in item. The 30-day trial period will apply to the new product purchase. The trade-in value is promotional and has no cash value. We will not be able to return your trade-in item to you and will not reissue another credit towards a future purchase if you complete a return.
Trade-ins cannot be combined with other promotions.
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Post by thxultra on Sept 24, 2019 8:08:18 GMT -5
The AV receiver or preamp can be any brand, including retired Emotiva models. The trade-in unit must have HDMI or DVI input capability. The qualifying trade-in does not have to work, but it must be a complete unit with all internal parts. After completing a trade-in purchase, we will contact you in 1-2 business days to give you an RMA for your trade-in item. You'll be responsible for shipping your trade to Emotiva. Simply box it up in a responsible manner and send it to us. Emotiva will send out your newly purchased RMC-1 or XMC-2 as soon as we receive and check your trade-in unit. There are no returns on the traded-in item. The 30-day trial period will apply to the new product purchase. The trade-in value is promotional and has no cash value. We will not be able to return your trade-in item to you and will not reissue another credit towards a future purchase if you complete a return. Trade-ins cannot be combined with other promotions. Trying to figure out if the trade in for this needs the manual, Remote, Calibration microphone etc. Probably should just call emotiva but figured they had people that read these forums so if I posted it would help others... Has anyone bought with this offer that has insight? Thanks again |
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klinemj
Emo VIPs
Honorary Emofest Scribe
Posts: 14,744
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Post by klinemj on Sept 24, 2019 8:27:32 GMT -5
The AV receiver or preamp can be any brand, including retired Emotiva models. The trade-in unit must have HDMI or DVI input capability. The qualifying trade-in does not have to work, but it must be a complete unit with all internal parts. After completing a trade-in purchase, we will contact you in 1-2 business days to give you an RMA for your trade-in item. You'll be responsible for shipping your trade to Emotiva. Simply box it up in a responsible manner and send it to us. Emotiva will send out your newly purchased RMC-1 or XMC-2 as soon as we receive and check your trade-in unit. There are no returns on the traded-in item. The 30-day trial period will apply to the new product purchase. The trade-in value is promotional and has no cash value. We will not be able to return your trade-in item to you and will not reissue another credit towards a future purchase if you complete a return. Trade-ins cannot be combined with other promotions. Trying to figure out if the trade in for this needs the manual, Remote, Calibration microphone etc. Probably should just call emotiva but figured they had people that read these forums so if I posted it would help others... Has anyone bought with this offer that has insight? Thanks again It really would be best if you contacted Emotiva about this. The people here are, for the most part, just customers. Emotiva would have the official "Scoop". Also, know that there are 2 trade-in options...one is to trade in an XMC-1 and the other is to trade in other brands. I don't know if the requirements are generally the same or different. I do know that for the XMC-1 there are certain requirements on what has to be turned in and a requirement for the XMC-1 about the warranty being registered with Emotiva, and that certainly would not apply for other brands but I don't know about the other stuff. Mark |
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Lsc
Emo VIPs
Posts: 3,343
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Post by Lsc on Sept 25, 2019 0:35:02 GMT -5
The AV receiver or preamp can be any brand, including retired Emotiva models. The trade-in unit must have HDMI or DVI input capability. The qualifying trade-in does not have to work, but it must be a complete unit with all internal parts. After completing a trade-in purchase, we will contact you in 1-2 business days to give you an RMA for your trade-in item. You'll be responsible for shipping your trade to Emotiva. Simply box it up in a responsible manner and send it to us. Emotiva will send out your newly purchased RMC-1 or XMC-2 as soon as we receive and check your trade-in unit. There are no returns on the traded-in item. The 30-day trial period will apply to the new product purchase. The trade-in value is promotional and has no cash value. We will not be able to return your trade-in item to you and will not reissue another credit towards a future purchase if you complete a return. Trade-ins cannot be combined with other promotions. Trying to figure out if the trade in for this needs the manual, Remote, Calibration microphone etc. Probably should just call emotiva but figured they had people that read these forums so if I posted it would help others... Has anyone bought with this offer that has insight? Thanks again There are 2 trade in offers. 1) the current trade in any receiver with hdmi for 15% off. You don’t need to trade in anything more than the unit. 2) the future XMC1 trade-in. This you need to trade all accessories that came with the XMC1 or you will be dinged for each missing accessory. |
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Post by thxultra on Sept 25, 2019 12:16:11 GMT -5
Trying to figure out if the trade in for this needs the manual, Remote, Calibration microphone etc. Probably should just call emotiva but figured they had people that read these forums so if I posted it would help others... Has anyone bought with this offer that has insight? Thanks again There are 2 trade in offers. 1) the current trade in any receiver with hdmi for 15% off. You don’t need to trade in anything more than the unit. 2) the future XMC1 trade-in. This you need to trade all accessories that came with the XMC1 or you will be dinged for each missing accessory. Thanks for the info. |
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ptzero
Seeker Of Truth
Posts: 9
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Post by ptzero on Oct 4, 2019 14:24:08 GMT -5
Trying to figure out if the trade in for this needs the manual, Remote, Calibration microphone etc. Probably should just call emotiva but figured they had people that read these forums so if I posted it would help others... Has anyone bought with this offer that has insight? Thanks again There are 2 trade in offers. 1) the current trade in any receiver with hdmi for 15% off. You don’t need to trade in anything more than the unit. 2) the future XMC1 trade-in. This you need to trade all accessories that came with the XMC1 or you will be dinged for each missing accessory. When will the XMC-1 trade in be available? |
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Post by AudioHTIT on Oct 4, 2019 15:36:22 GMT -5
There are 2 trade in offers. 1) the current trade in any receiver with hdmi for 15% off. You don’t need to trade in anything more than the unit. 2) the future XMC1 trade-in. This you need to trade all accessories that came with the XMC1 or you will be dinged for each missing accessory. When will the XMC-1 trade in be available? The official word is “October”, that’s all we know, for anything more specific you’ll have to call. |
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