todds
Seeker Of Truth
Posts: 1
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Post by todds on Mar 10, 2021 9:01:35 GMT -5
Hello, Brand New XMC-2 Owner here. I just did the 2.2 update a couple of days ago and I lost all Audio output from the HDMI ports while in standby mode. The video stays on and switches fine but audio goes away on all input devices. Reverted back to 2.1 and all audio returned while in standby. I have not repeated the upgrade yet to confirm the issue. I was wondering if anyone else has experienced this. I apologize if this is in the wrong forum. I looked but did not immediately find a firmware reporting area.
Thank you!!
Todd
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KeithL
Administrator
Posts: 9,967
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Post by KeithL on Mar 10, 2021 9:47:10 GMT -5
We've had a few reports of this happening... If it happened to you then just stick with FW v2.1 for now...
Hello, Brand New XMC-2 Owner here. I just did the 2.2 update a couple of days ago and I lost all Audio output from the HDMI ports while in standby mode. The video stays on and switches fine but audio goes away on all input devices. Reverted back to 2.1 and all audio returned while in standby. I have not repeated the upgrade yet to confirm the issue. I was wondering if anyone else has experienced this. I apologize if this is in the wrong forum. I looked but did not immediately find a firmware reporting area. Thank you!! Todd
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novisnick
EmoPhile
CEO Secret Monoblock Society
Posts: 27,230
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Post by novisnick on Mar 10, 2021 12:37:38 GMT -5
We've had a few reports of this happening... If it happened to you then just stick with FW v2.1 for now...
Hello, Brand New XMC-2 Owner here. I just did the 2.2 update a couple of days ago and I lost all Audio output from the HDMI ports while in standby mode. The video stays on and switches fine but audio goes away on all input devices. Reverted back to 2.1 and all audio returned while in standby. I have not repeated the upgrade yet to confirm the issue. I was wondering if anyone else has experienced this. I apologize if this is in the wrong forum. I looked but did not immediately find a firmware reporting area. Thank you!! Todd Just listened to the 03.04.21 podcast. 2.2 is a “mandatory update”. So much for that! 🥱
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Post by foggy1956 on Mar 10, 2021 13:37:22 GMT -5
We've had a few reports of this happening... If it happened to you then just stick with FW v2.1 for now...
Just listened to the 03.04.21 podcast. 2.2 is a “mandatory update”. So much for that! 🥱They ain't what they used to was😎
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cawgijoe
Emo VIPs
"We made too many of the wrong mistakes." - Yogi Berra
Posts: 4,916
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Post by cawgijoe on Mar 10, 2021 13:46:33 GMT -5
We've had a few reports of this happening... If it happened to you then just stick with FW v2.1 for now...
Just listened to the 03.04.21 podcast. 2.2 is a “mandatory update”. So much for that! 🥱Every update is mandatory....
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KeithL
Administrator
Posts: 9,967
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Post by KeithL on Mar 10, 2021 15:31:30 GMT -5
OK... a little reality here. (I know it's painful...)
Not all updates are mandatory. We do sometimes issue minor updates that fix a few minor problems. And, when that happens, we may say: "If you aren't having this particular problem, or don't care about this particular feature, then don't bother with the update."
However "mandatory" still does not mean: "We'll send someone to your house to confiscate your gear and break your kneecaps if we find out you didn't install it". It means that we think the update is a really good idea - with significant benefits to a lot of people - and little or no down-side.
It also means that, since the update fixes many minor issues people were having, if you call or write in with a minor issue, and you haven't installed it yet... Whoever you speak to will probably say something like: "If you haven't installed the latest update yet, try that first, then call us back if it hasn't fixed the issue you're having."
(And this is exactly what we're telling people about FW v2.2 )
As with most things there are always a few exceptions...
Just listened to the 03.04.21 podcast. 2.2 is a “mandatory update”. So much for that! 🥱 Every update is mandatory....
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Post by foggy1956 on Mar 10, 2021 16:35:32 GMT -5
OK... a little reality here. (I know it's painful...)
Not all updates are mandatory. We do sometimes issue minor updates that fix a few minor problems. And, when that happens, we may say: "If you aren't having this particular problem, or don't care about this particular feature, then don't bother with the update."
However "mandatory" still does not mean: "We'll send someone to your house to confiscate your gear and break your kneecaps if we find out you didn't install it". It means that we think the update is a really good idea - with significant benefits to a lot of people - and little or no down-side.
It also means that, since the update fixes many minor issues people were having, if you call or write in with a minor issue, and you haven't installed it yet... Whoever you speak to will probably say something like: "If you haven't installed the latest update yet, try that first, then call us back if it hasn't fixed the issue you're having."
(And this is exactly what we're telling people about FW v2.2 )
As with most things there are always a few exceptions...
Every update is mandatory.... Ummm, refresh my memory, when was the last time we had an update that was not mandatory?
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Lsc
Emo VIPs
Posts: 3,348
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Post by Lsc on Mar 10, 2021 17:29:36 GMT -5
OK... a little reality here. (I know it's painful...) Not all updates are mandatory. We do sometimes issue minor updates that fix a few minor problems. And, when that happens, we may say: "If you aren't having this particular problem, or don't care about this particular feature, then don't bother with the update."
However "mandatory" still does not mean: "We'll send someone to your house to confiscate your gear and break your kneecaps if we find out you didn't install it". It means that we think the update is a really good idea - with significant benefits to a lot of people - and little or no down-side.
It also means that, since the update fixes many minor issues people were having, if you call or write in with a minor issue, and you haven't installed it yet... Whoever you speak to will probably say something like: "If you haven't installed the latest update yet, try that first, then call us back if it hasn't fixed the issue you're having."
(And this is exactly what we're telling people about FW v2.2 )
As with most things there are always a few exceptions... Every update is mandatory.... Keith no offense but your interpretation of the term mandatory is absurd. Mandatory does not mean it’s mandatory until you find out that you don’t have any sound, then it’s a suggestion. It was said in the podcast that the update was MANDATORY. So everyone who heard the podcast probably updated their unit. Silly semantics aside the fact that new buyers seem to have these terrible issues while early adopters like me who bought one of the first units assembled (bought it day 1, in the morning) continue to just chug along, loving life with his flawless (mostly) XMC2 is very puzzling. Is it not the same unit hardware and software wise?
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Post by modicen on Mar 10, 2021 20:17:36 GMT -5
I also upgraded to 2.2 and also have the same problem as the Op. Will try going back to 2.1 and see if I get audio back in standby.
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Post by audiobill on Mar 10, 2021 21:07:33 GMT -5
Many companies do testing prior to release, just an idea.....
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Post by drabbs on Mar 10, 2021 22:07:08 GMT -5
Maybe the term 'advised' would be better used
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Post by markc on Mar 11, 2021 4:03:06 GMT -5
OK... a little reality here. (I know it's painful...) Not all updates are mandatory. We do sometimes issue minor updates that fix a few minor problems. And, when that happens, we may say: "If you aren't having this particular problem, or don't care about this particular feature, then don't bother with the update."
However "mandatory" still does not mean: "We'll send someone to your house to confiscate your gear and break your kneecaps if we find out you didn't install it". It means that we think the update is a really good idea - with significant benefits to a lot of people - and little or no down-side.
It also means that, since the update fixes many minor issues people were having, if you call or write in with a minor issue, and you haven't installed it yet... Whoever you speak to will probably say something like: "If you haven't installed the latest update yet, try that first, then call us back if it hasn't fixed the issue you're having."
(And this is exactly what we're telling people about FW v2.2 )
As with most things there are always a few exceptions... Keith no offense but your interpretation of the term mandatory is absurd. Mandatory does not mean it’s mandatory until you find out that you don’t have any sound, then it’s a suggestion. It was said in the podcast that the update was MANDATORY. So everyone who heard the podcast probably updated their unit. Silly semantics aside the fact that new buyers seem to have these terrible issues while early adopters like me who bought one of the first units assembled (bought it day 1, in the morning) continue to just chug along, loving life with his flawless (mostly) XMC2 is very puzzling. Is it not the same unit hardware and software wise? I think Keith means mandatory because the company should not have to support and troubleshoot issues you are having with an old firmware iteration unless they have advised you to go back to it after the current one. This is very reasonable, and pretty standard. If you require Emotiva to support any functional issue you are having then you should be required to start by updating to the current firmware as a starting point (And hope that that dreaded bricked error message doesn't arise due to an update!)
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Post by ttocs on Mar 11, 2021 9:20:41 GMT -5
I've updated/backdated/updated to and from FW2.2 several times and never lost the ability to get audio with video in Video Remains On. But my system severely limits CEC and ARC.
For those losing audio while in VRO check the tv settings, CEC/ARC, to make sure it is using the Audio System for sound instead of tv speakers.
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Post by doc1963 on Mar 11, 2021 10:09:54 GMT -5
I've updated/backdated/updated to and from FW2.2 several times and never lost the ability to get audio with video in Video Remains On. But my system severely limits CEC and ARC. For those losing audio while in VRO check the tv settings, CEC/ARC, to make sure it is using the Audio System for sound instead of tv speakers. I think what the OP is saying is that he's loosing audio " passthrough" while in standby. However, I'm using VRO, and 2.2, and audio passthrough works fine for me while my RMC-1L is in standby...
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Post by ttocs on Mar 11, 2021 10:26:26 GMT -5
I've updated/backdated/updated to and from FW2.2 several times and never lost the ability to get audio with video in Video Remains On. But my system severely limits CEC and ARC. For those losing audio while in VRO check the tv settings, CEC/ARC, to make sure it is using the Audio System for sound instead of tv speakers. I think what the OP is saying is that he's loosing audio " passthrough" while in standby. However, I'm using VRO, and 2.2, and audio passthrough works fine for me while my RMC-1L is in standby... Yes, I understand he's talking about VRO. But if the tv, like mine, thinks it should be using the audio system speakers instead of the tv speakers then there won't be sound. My tv has gotten stuck on using only the audio system sound and I had to switch it manually on the tv to get VRO. The sound was available, but the tv wasn't set to use it.
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KeithL
Administrator
Posts: 9,967
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Post by KeithL on Mar 11, 2021 10:37:20 GMT -5
Thank you... and that is exactly what we mean. The current version is the most stable version, fixes several minor issues, and re-enables the Loudness option. And, as I said, if you have any minor issues, and you call support about them, and you aren't running the current firmware... The first thing you will be told is "update to the latest firmware and see if they've already been fixed"... And we're not going to be especially interested in discussing problems you're having with outdated versions that are no longer current.
And, yes, most of the most recent updates on the XMC-2 and RMC-1 have been considered either strongly recommended or mandatory... (But, as it turns out, the latest update for the MC-700 was strictly optional, and not even recommended.)
But, to be blunt, we have more useful things to do than to continue to argue trivial semantic points...
However, to be fair, let's just say that we define "mandatory" as meaning.... "we really think you should install this - so, if you don't install the update, and you have problems, we probably won't be able to help you".
Keith no offense but your interpretation of the term mandatory is absurd. Mandatory does not mean it’s mandatory until you find out that you don’t have any sound, then it’s a suggestion. It was said in the podcast that the update was MANDATORY. So everyone who heard the podcast probably updated their unit. Silly semantics aside the fact that new buyers seem to have these terrible issues while early adopters like me who bought one of the first units assembled (bought it day 1, in the morning) continue to just chug along, loving life with his flawless (mostly) XMC2 is very puzzling. Is it not the same unit hardware and software wise? I think Keith means mandatory because the company should not have to support and troubleshoot issues you are having with an old firmware iteration unless they have advised you to go back to it after the current one. This is very reasonable, and pretty standard. If you require Emotiva to support any functional issue you are having then you should be required to start by updating to the current firmware as a starting point (And hope that that dreaded bricked error message doesn't arise due to an update!)
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Post by modicen on Mar 11, 2021 16:27:19 GMT -5
I think what the OP is saying is that he's loosing audio " passthrough" while in standby. However, I'm using VRO, and 2.2, and audio passthrough works fine for me while my RMC-1L is in standby... Yes, I understand he's talking about VRO. But if the tv, like mine, thinks it should be using the audio system speakers instead of the tv speakers then there won't be sound. My tv has gotten stuck on using only the audio system sound and I had to switch it manually on the tv to get VRO. The sound was available, but the tv wasn't set to use it. I will check my TV settings when I get in, thanks for the advice tt
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novisnick
EmoPhile
CEO Secret Monoblock Society
Posts: 27,230
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Post by novisnick on Mar 12, 2021 1:40:44 GMT -5
OK... a little reality here. (I know it's painful...)
Not all updates are mandatory. We do sometimes issue minor updates that fix a few minor problems. And, when that happens, we may say: "If you aren't having this particular problem, or don't care about this particular feature, then don't bother with the update."
However "mandatory" still does not mean: "We'll send someone to your house to confiscate your gear and break your kneecaps if we find out you didn't install it". It means that we think the update is a really good idea - with significant benefits to a lot of people - and little or no down-side.
It also means that, since the update fixes many minor issues people were having, if you call or write in with a minor issue, and you haven't installed it yet... Whoever you speak to will probably say something like: "If you haven't installed the latest update yet, try that first, then call us back if it hasn't fixed the issue you're having."
(And this is exactly what we're telling people about FW v2.2 )
As with most things there are always a few exceptions...
Every update is mandatory.... OK,,,,,just a little more reality, Mandatory is what was stated and now your redefining the word. Please be specific, its either recommended, highly recommended, (neither of which means mandatory) or mandatory. The English speaking world knows the meaning of the word. Mandatory usually means that Emotiva and the Beta testers have found the mandatory update to be stable without causing many folks to find new problems. The feedback given here on the forum is only a small sampling of the users at large. The count is growing with issues with the latest update.
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lokyc
Minor Hero
Posts: 71
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Post by lokyc on Mar 12, 2021 10:23:27 GMT -5
I think what the OP is saying is that he's loosing audio " passthrough" while in standby. However, I'm using VRO, and 2.2, and audio passthrough works fine for me while my RMC-1L is in standby... Yes, I understand he's talking about VRO. But if the tv, like mine, thinks it should be using the audio system speakers instead of the tv speakers then there won't be sound. My tv has gotten stuck on using only the audio system sound and I had to switch it manually on the tv to get VRO. The sound was available, but the tv wasn't set to use it. How is ARC with FW 2.2. Previously I could only get ARC to work if i do a full power down restart. powering on from VRO will lose ARC. No sound, and controls becomes sluggish. Then my HDMI board failed. Replaced under warranty. Or at least fixed. ARC didn't work. Sluggishness appeared again 2 weeks ago. HDMI board failed when trying to update to FW 2.2. XMC-2 cannot restart. Persistent HDMI board error. Just got delivered back to UK distributor for warranty repair again. And I just tweaked a good Dirac curve...
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Post by ttocs on Mar 12, 2021 14:57:44 GMT -5
Yes, I understand he's talking about VRO. But if the tv, like mine, thinks it should be using the audio system speakers instead of the tv speakers then there won't be sound. My tv has gotten stuck on using only the audio system sound and I had to switch it manually on the tv to get VRO. The sound was available, but the tv wasn't set to use it. How is ARC with FW 2.2. Previously I could only get ARC to work if i do a full power down restart. powering on from VRO will lose ARC. No sound, and controls becomes sluggish. Then my HDMI board failed. Replaced under warranty. Or at least fixed. ARC didn't work. Sluggishness appeared again 2 weeks ago. HDMI board failed when trying to update to FW 2.2. XMC-2 cannot restart. Persistent HDMI board error. Just got delivered back to UK distributor for warranty repair again. And I just tweaked a good Dirac curve... For me it works just like it does with FW2.1. Once it's operating it keeps working. The biggest hurdle in my system is my very needy Sony tv. It gets lonely and wants to take over the operation of EVERY device in my system, and I haven't found a way to disable its interest. So, like what happened a few days ago when the tv did a firmware update I had to do a "Initial Setup" to get ARC working again. This means I have to unplug all other devices because it would rather try to set those up first. Once it's only the processor and tv, ARC is easy to enable, then after reconnecting everything else it keeps working as if nothing was ever difficult. A note about this Sony tv, it "keeps track" of all the different devices that are used as connected sources from the processor. So for HDMI-3 on the tv it has multiple copies of HDMI-3, like HDMI-3-ATV4K, and HDMI-3-BD-Player, and HDMI-3-eARC/ARC, etc. What I'm trying to point out is that this tv is very tenacious about how it will allow itself to be setup and since it has no expert mode I have to trick it to get things setup. In my system when ARC isn't working it's because IT'S THE TV!! NOT THE PROCESSOR! XMC-2 firmware hasn't mattered for getting ARC working. edit: And yes, a cold boot for both the tv and processor are required, otherwise it's just plain insanity. If the tv is not unplugged from the power outlet it won't allow ARC to work with the processor.
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