DYohn
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Post by DYohn on Dec 15, 2010 14:16:40 GMT -5
The first step in problem solving is recognizing and/or acknowledging that a problem does indeed exist or it does not. As of now, the silence appears deafening.... As I've said here many times before: this is just a forum. Some of you people seem to expect too much here.
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Post by ajani on Dec 15, 2010 14:24:14 GMT -5
Why should any company make any public statements until they know the full truth and understand the issue? Give them time. If there is a genuine issue, Emotiva will address it. They always do. If? The issue has already been identified and measured by customers... So there is no excuse on Emo's part for not acknowledging it... The only things they need to do are: 1) Find a solution 2) Discover why the issued occurred in the 1st place, whether bad design or poor quality control in China 3) Determine why it passed inspection in the US and was allowed to ship to customers in a defective state
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Post by ajani on Dec 15, 2010 14:26:48 GMT -5
The first step in problem solving is recognizing and/or acknowledging that a problem does indeed exist or it does not. As of now, the silence appears deafening.... As I've said here many times before: this is just a forum. Some of you people seem to expect too much here. Considering that they make all their new product announcements, release Emofest pics, let us know that the latest podcast is out, etc on these forums, then they have set a precedent for customers to expect quite a lot from the forums...
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Post by Chuck Elliot on Dec 15, 2010 14:26:51 GMT -5
Why should any company make any public statements until they know the full truth and understand the issue? Give them time. If there is a genuine issue, Emotiva will address it. They always do. I don't think there is ANY question as to "full truth" nor issue at hand. Several of us have measured the results of changes of the volume contol. The data doesn't lie. The volume control is linear which is far too aggressive in some applications. This is why all volume control are "log". As I've stated in a previous post, I'm more than willing to wait for a complete and robust solution. All, we are asking is an acknowledgement of the above issue. Changing the online spec by removing "dB" tells me that they are aware of the issue and have read this thread. Then hearing via PM that supports response via telephone today was "What volume issue?" doesn't exactly make me feel all warm and fuzzy!
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Post by sharkman on Dec 15, 2010 14:32:56 GMT -5
Why should any company make any public statements until they know the full truth and understand the issue? Give them time. If there is a genuine issue, Emotiva will address it. They always do. Anyone who has tried the XDA connected directly to an Emotiva(or other) amp knows there is an issue. Turning up the volume from 0 one .5 at a time brings increases of several dbs each .5 on the volume. They spent several months getting the UMC right. Their response here is baffling. I wouldn't hold my breath on a fix.
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DYohn
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Post by DYohn on Dec 15, 2010 14:41:50 GMT -5
I was not trying to imply that those of you relying on the volume control are not having a problem or that none exists. I was simply stating that any company should understand the issue fully for themselves before they attempt to publicly address it.
Perhaps you want something more; understandably. I suggest emailing Lonnie. His contact information is in the forum members listing.
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Post by ajani on Dec 15, 2010 14:57:12 GMT -5
Why should any company make any public statements until they know the full truth and understand the issue? Give them time. If there is a genuine issue, Emotiva will address it. They always do. Anyone who has tried the XDA connected directly to an Emotiva(or other) amp knows there is an issue. Turning up the volume from 0 one .5 at a time brings increases of several dbs each .5 on the volume. They spent several months getting the UMC right. Their response here is baffling. I wouldn't hold my breath on a fix. At least with the UMC one there is a clear ability to update the device via software update over the net... There is no obvious ability to do so with the XDA... So there is a real chance that the only way to fix the problem might be manually... If the 30 days expire and Emo opts not to fix the problem, then what? Are customers who were loyal to Emotiva and took the plunge with a new product, going to be left with a defective volume control and no option to return the product?
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Post by Chuck Elliot on Dec 15, 2010 15:10:10 GMT -5
...I suggest emailing Lonnie. His contact information is in the forum members listing. Great idea, but I have tried this in the past when I had the UMC-1. I never received any reply and assumed that the guy was just to busy, understandably.
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Post by Poodleluvr on Dec 15, 2010 15:11:07 GMT -5
The first step in problem solving is recognizing and/or acknowledging that a problem does indeed exist or it does not. As of now, the silence appears deafening.... As I've said here many times before: this is just a forum. Some of you people seem to expect too much here. Expect too much? Well, purchasing a product and expecting to acquire a 'Users manual' either with the boxed product or via the manufacture's website officially available on-line via the sole effort of a manufacturer is asking too much? "We have gone to extensive efforts to create informative and helpful user’s manuals so that you can understand every possible feature of your Emotiva product. You will find this same dedication to detail if you should ever need assistance connecting, configuring, or troubleshooting, or servicing your Emotiva gear." "From attention to detail in the design and manufacturing to our commitment to customers, we believe in what we do." Really!? Well excuse me, I'm sorry for being so darn demanding! By the way, some "people" prefer to raise the bar versus lower it....
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Post by srb on Dec 15, 2010 15:15:34 GMT -5
I was simply stating that any company should understand the issue fully for themselves before they attempt to publicly address it. If they are not yet ready to publicly address any issues, then that is fine. But what they do need to do is make a public statement saying they are aware of issues, are working on answers, and that the 30 day return is being extended. Simple enough. Steve
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cawgijoe
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"We made too many of the wrong mistakes." - Yogi Berra
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Post by cawgijoe on Dec 15, 2010 16:10:11 GMT -5
I was simply stating that any company should understand the issue fully for themselves before they attempt to publicly address it. If they are not yet ready to publicly address any issues, then that is fine. But what they do need to do is make a public statement saying they are aware of issues, are working on answers, and that the 30 day return is being extended. Simple enough. Steve Steve is right here. Not addressing this simply aggravates the customer base, especially the 30 day return window. If they waive that for now, then the stress level subsides. Having said that, they certainly have not had much time to evaluate.......but again, a simple acknowledgment of an issue and how that impacts the buyers is all people are looking for right now.
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Post by ajani on Dec 15, 2010 16:38:52 GMT -5
I was simply stating that any company should understand the issue fully for themselves before they attempt to publicly address it. If they are not yet ready to publicly address any issues, then that is fine. But what they do need to do is make a public statement saying they are aware of issues, are working on answers, and that the 30 day return is being extended. Simple enough. Steve Isn't that exactly what I said on page 5 of this thread?
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cawgijoe
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"We made too many of the wrong mistakes." - Yogi Berra
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Post by cawgijoe on Dec 15, 2010 19:11:16 GMT -5
I received a response from Lonnie. I am not going to publish it word for word because I did not get permission to do so.
However, here is a summary of what he said:
The manual:
It's under review and will be sent out to everyone as soon as it is approved. It's not final and may have a couple of errors in it. They will send it to anyone who requests one. Lonnie will see what he can do to expedite approval.
The volume control:
Lonnie has not been on the forums due to being swamped. He is aware from customer service that some folks are having issues and would like a log vs linear response. He is currently testing a unit where the code has been changed to get a log response. Testing is not finished and he has no comments yet on possible implementation. If it is deemed that this will be made available to those who need it, the units will have to be sent back for re-programming.
Official response will be made once testing is done and they decide what to do.
You can read into this anything you want, but they are responding and it sounds very much like to me that the 30 day window will not be in effect for those who really need the change if it's implemented or if not, a return without penalty.
The last paragraph are my words only.
Claude
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Post by ajani on Dec 15, 2010 19:21:09 GMT -5
I received a response from Lonnie.I am not going to publish it word for word because I did not get permission to do so. However, here is a summary of what he said: The manual:
It's under review and will be sent out to everyone as soon as it is approved. It's not final and may have a couple of errors in it. They will send it to anyone who requests one. Lonnie will see what he can do to expedite approval.
The volume control:
Lonnie has not been on the forums due to being swamped. He is aware from customer service that some folks are having issues and would like a log vs linear response. He is currently testing a unit where the code has been changed to get a log response. Testing is not finished and he has no comments yet on possible implementation. If it is deemed that this will be made available to those who need it, the units will have to be sent back for re-programming.
Official response will be made once testing is done and they decide what to do.You can read into this anything you want, but they are responding and it sounds very much like to me that the 30 day window will not be in effect for those who really need the change if it's implemented or if not, a return without penalty. The last paragraph are my words only. Claude That's possibly good news for US customers... Sending it back for reprogramming will only be feasible for me if Emotiva is willing to pay the $120 for shipping back and forth (I won't hold my breath on that one)...
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Post by moneywalker on Dec 15, 2010 19:54:50 GMT -5
I received a response from Lonnie.I am not going to publish it word for word because I did not get permission to do so. However, here is a summary of what he said: The manual:
It's under review and will be sent out to everyone as soon as it is approved. It's not final and may have a couple of errors in it. They will send it to anyone who requests one. Lonnie will see what he can do to expedite approval.
The volume control:
Lonnie has not been on the forums due to being swamped. He is aware from customer service that some folks are having issues and would like a log vs linear response. He is currently testing a unit where the code has been changed to get a log response. Testing is not finished and he has no comments yet on possible implementation. If it is deemed that this will be made available to those who need it, the units will have to be sent back for re-programming.
Official response will be made once testing is done and they decide what to do.You can read into this anything you want, but they are responding and it sounds very much like to me that the 30 day window will not be in effect for those who really need the change if it's implemented or if not, a return without penalty. The last paragraph are my words only. Claude Great! I just made my XDA reservation now. I will get next batch revised/upgraded one sometime in 2011. In the mean time, I sit back and enjoy my HRT streamer II.
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Post by bobbyt on Dec 15, 2010 20:04:12 GMT -5
Would the whole unit really need to be sent back, or could you just pop out a PCB and mail that in?
I'm sure the type of people who can distinguish between linear and log scales can grab a screwdriver to get under the hood, and ship something much smaller, lighter, and less fragile.
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Post by rockguitar on Dec 15, 2010 20:09:46 GMT -5
Great! I just made my XDA reservation now. I will get next batch revised/upgraded one sometime in 2011. In the mean time, I sit back and enjoy my HRT streamer II. Just goes to show it doesn't always pay to be an early adapter.
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Post by Chuck Elliot on Dec 15, 2010 20:18:39 GMT -5
Just goes to show it doesn't always pay to be an early adapter. It's called "Being on the Bleeding Edge"!
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Post by ajani on Dec 15, 2010 21:07:13 GMT -5
Would the whole unit really need to be sent back, or could you just pop out a PCB and mail that in? I'm sure the type of people who can distinguish between linear and log scales can grab a screwdriver to get under the hood, and ship something much smaller, lighter, and less fragile. If we can just ship a circuit board it might be feasible... Assuming of course that they haven't overtightened the screws on it the way they did my remote... The screws were so tight that they stripped instead of turning, when I tried to remove them...
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Post by Chuck Elliot on Dec 15, 2010 22:15:48 GMT -5
Another solution would be to allow us to buy a JTAG programmer and update the firmware ourselves.
The XDA-1 has a micro in it that controls the front panel, remote and the DAC(volume).
JTAG is a standardized interface of a few pins to the micro, if it is in fact used in the XDA-1.
A programmer may be purchased for < $50. With it you can re-program the XDA-1 yourself.
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