cawgijoe
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"When you come to a fork in the road, take it." - Yogi Berra
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Post by cawgijoe on Dec 15, 2010 23:39:57 GMT -5
Would the whole unit really need to be sent back, or could you just pop out a PCB and mail that in? I'm sure the type of people who can distinguish between linear and log scales can grab a screwdriver to get under the hood, and ship something much smaller, lighter, and less fragile. I'm sure that they will let folks know when/if it comes time. |
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cawgijoe
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"When you come to a fork in the road, take it." - Yogi Berra
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Post by cawgijoe on Dec 15, 2010 23:45:38 GMT -5
I also wanted to clarify something. cfelliot PM'd me and wondered why the message from Lonnie would be laundered through a forum member.
That's not the case. I just asked the two main questions of him here......the owner's manual and volume issue and received an e-mail response. As he stated, he has been swamped and has not had the time to peruse the forums. I'm sure the UMC has become a career on it's own.
I did not fell comfortable posting his e-mail to me on the forum verbatim. As he said, when he has the information and the plan, it will be conveyed.
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Post by Chuck Elliot on Dec 16, 2010 0:01:02 GMT -5
I also wanted to clarify something. cfelliot PM'd me and wondered why the message from Lonnie would be laundered through a forum member...... As long as it's now public I will post my entire PM: I'll be darned if I understand why this info needed to be laundered through a user and not posted directly. In this case you. I work for a hardware/software company. Everyone is fully aware if there is a pending issue with a product, from the boss to the programming department to the support people. I will keep my XDA-1 regardless, but I will need to implement a different volume control to use it directly if no fix comes. Chuck |
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Post by sharkman on Dec 16, 2010 0:05:36 GMT -5
I would suspect that sometimes Emotiva lets their thoughts/policies be known through unofficial back channels. I have no idea if this is such a case.
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cawgijoe
Emo VIPs
"When you come to a fork in the road, take it." - Yogi Berra
Posts: 5,035
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Post by cawgijoe on Dec 16, 2010 0:12:12 GMT -5
I also wanted to clarify something. cfelliot PM'd me and wondered why the message from Lonnie would be laundered through a forum member...... As long as it's now public I will post my entire PM: I'll be darned if I understand why this info needed to be laundered through a user and not posted directly. In this case you. I work for a hardware/software company. Everyone is fully aware if there is a pending issue with a product, from the boss to the programming department to the support people. I will keep my XDA-1 regardless, but I will need to implement a different volume control to use it directly if no fix comes. Chuck And my response back is that Lonnie was answering my personal e-mail message........not ready to post anything till testing is completed..........from the gist of the e-mail, I can honestly say that I don't think anyone at Emo thought there was a problem with the volume control on the unit. No laundering involved here.........just a simple e-mail answer...... |
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cawgijoe
Emo VIPs
"When you come to a fork in the road, take it." - Yogi Berra
Posts: 5,035
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Post by cawgijoe on Dec 16, 2010 0:13:59 GMT -5
I would suspect that sometimes Emotiva lets their thoughts/policies be known through unofficial back channels. I have no idea if this is such a case.  |
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mrla
Minor Hero
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Post by mrla on Dec 16, 2010 1:01:21 GMT -5
from the gist of the e-mail, I can honestly say that I don't think anyone at Emo thought there was a problem with the volume control on the unit. that's what i was pondering too as to why they don't come in a make a statement about volume issue people report having with. it's about bottom line. to admit to having problem is to accept returns and fixing them and not to say paying for shipping both ways (not customer's fault). who pays for the shipping fee back to emo if one decides to return it, and is there a restocking fee? |
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cawgijoe
Emo VIPs
"When you come to a fork in the road, take it." - Yogi Berra
Posts: 5,035
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Post by cawgijoe on Dec 16, 2010 7:28:22 GMT -5
from the gist of the e-mail, I can honestly say that I don't think anyone at Emo thought there was a problem with the volume control on the unit. that's what i was pondering too as to why they don't come in a make a statement about volume issue people report having with. it's about bottom line. to admit to having problem is to accept returns and fixing them and not to say paying for shipping both ways (not customer's fault). who pays for the shipping fee back to emo if one decides to return it, and is there a restocking fee? What you have to understand here is that this is not a problem for everyone. The unit works with a preamp or receiver in the mix. The unit also works with some people connecting it directly up to an amp, witness the guy with the B&W speakers. At the moment it appears that people with very efflicent speakers are having this issue. I will not be returning mine as I use a Pioneer Elite VSX-01. You also have to understand that since Emo did not know there was a problem with some setups when they sent the dac out, they do need to test, verify, and then make a coprporate decision as to what is best for them and their customers. Once a decision is made on what to do, then you will hear about details including shipping. If you do in fact have an issue, I would suggest e-mailing and calling Emotiva to register it during your 30 day window. Make sure you keep a record of contact. Then have another eggnog and wait. |
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Post by Chuck Elliot on Dec 16, 2010 8:35:41 GMT -5
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Post by ajani on Dec 16, 2010 8:43:41 GMT -5
that's what i was pondering too as to why they don't come in a make a statement about volume issue people report having with. it's about bottom line. to admit to having problem is to accept returns and fixing them and not to say paying for shipping both ways (not customer's fault). who pays for the shipping fee back to emo if one decides to return it, and is there a restocking fee? What you have to understand here is that this is not a problem for everyone. The unit works with a preamp or receiver in the mix. The unit also works with some people connecting it directly up to an amp, witness the guy with the B&W speakers. At the moment it appears that people with very efflicent speakers are having this issue. I will not be returning mine as I use a Pioneer Elite VSX-01. You also have to understand that since Emo did not know there was a problem with some setups when they sent the dac out, they do need to test, verify, and then make a coprporate decision as to what is best for them and their customers. Once a decision is made on what to do, then you will hear about details including shipping. If you do in fact have an issue, I would suggest e-mailing and calling Emotiva to register it during your 30 day window. Make sure you keep a record of contact. Then have another eggnog and wait. My speakers are 90db, that is not very efficient... It is just above average efficiency, yet I can only comfortably turn the volume up to 2.5 for the majority of songs... If I had some 84db B&Ws then I'd be able to crank the volume higher, but the volume control still wouldn't work as it should and more importantly, as it was advertised when I bought it: in 0.5db steps... So even people with below average to low efficiency speakers are not getting the correct performance out of the volume control... If it was then they'd be able to make far more precise adjustments to the volume than they can now... They don't realize they have a problem, because unlike the rest of us (average to high efficiency speakers) they can crank the volume to a higher level... |
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Post by Poodleluvr on Dec 16, 2010 8:46:08 GMT -5
Congratulations, right now you may own a Emotiva XDA-1 DAC that has a 5 year manufacturer warranty which is transferable.
Now, is it possible that within 5 years, an XDA-2 may succeed the XDA-1?
If you decide to sell your XDA-1 with transferable warranty to attain funds towards purchase of an XDA-2, could the issue currently at hand now have an affect towards your re-sale that could place limitations on the future sale?
Seller: I'm excited, yes, I'm selling my XDA-1, because I desire the new XDA-2 so I need to sell that first.
Potential Buyer: Well, to my recollection back in 2010, there was a volume control issue so what 'version' of the XDA-1 do you still own and wish to sell?
Seller: Well, at the time with my set-up, yada, yada, yada.....
Potential Buyer: Sorry, no thanks!
Seller: Holding the bag?
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Post by ajani on Dec 16, 2010 8:46:55 GMT -5
Half of your customers having a problem is a big deal... |
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Post by jannick on Dec 16, 2010 8:53:55 GMT -5
Half of your customers having a problem is a big deal... And ultimately a linear volume control just doesn't make any sense in any audio amplifier product. It's bad design no matter how you put it. I have no doubt emo will address this, but a simple "we're on it" message would be nice. |
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Post by ajani on Dec 16, 2010 9:14:43 GMT -5
Half of your customers having a problem is a big deal... And ultimately a linear volume control just doesn't make any sense in any audio amplifier product. It's bad design no matter how you put it. I have no doubt emo will address this, but a simple "we're on it" message would be nice. Exactly! So the only question is whether Emotiva will accept fault for this mistake and seek to fix it for us early adopters... Sadly the lack of any public response to the issue is not giving me a great deal of confidence... |
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Post by ajani on Dec 16, 2010 9:18:30 GMT -5
Congratulations, right now you may own a Emotiva XDA-1 DAC that has a 5 year manufacturer warranty which is transferable. Now, is it possible that within 5 years, an XDA-2 may succeed the XDA-1? If you decide to sell your XDA-1 with transferable warranty to attain funds towards purchase of an XDA-2, could the issue currently at hand now have an affect towards your re-sale that could place limitations on the future sale? Seller: I'm excited, yes, I'm selling my XDA-1, because I desire the new XDA-2 so I need to sell that first. Potential Buyer: Well, to my recollection back in 2010, there was a volume control issue so what 'version' of the XDA-1 do you still own and wish to sell? Seller: Well, at the time with my set-up, yada, yada, yada..... Potential Buyer: Sorry, no thanks! Seller: Holding the bag? Or you even just decide to sell the XDA-1 and get another DAC or downgrade and don't need a DAC or whatever, then odds are that you'll have a tough time selling the early model with a defective volume control.... You'll probably have to price it significantly lower than the later batches of XDAs... |
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Post by Poodleluvr on Dec 16, 2010 9:26:51 GMT -5
In reference to post #130, the OTHER scenario:
Seller: I'm excited, yes, I'm selling my XDA-1, because I desire the new XDA-2 so I need to sell that first.
Potential Buyer: Well, to my recollection back in 2010, there was a volume control issue so what 'version' of the XDA-1 do you still own and wish to sell?
Seller: Well, my XDA-1 did received the factory mod so you can use it as you wish w/o limitation.
Potential Buyer: Awesome, I'll take it!
Seller: Great, I'll ship it out to you first thing tomorrow morning.
'Seller' calls Emotiva Sales to place order: Hello, I'm excited and I'd like to purchase the new XDA-2.
Emotiva Sales: Wonderful! We truly do appreciate your patronage both past and present!
Seller: Well, I love Emotiva products and you have always treated me great even when there was an issue. I didn't forget that-- so I will continue to purchase your products both now and in the future.
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cawgijoe
Emo VIPs
"When you come to a fork in the road, take it." - Yogi Berra
Posts: 5,035
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Post by cawgijoe on Dec 16, 2010 9:45:05 GMT -5
The impatience here is unbelievable.
Lonnie said he would post when he has the data he needs and is ready to do so.
If that is not good enough, then so be it.
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cawgijoe
Emo VIPs
"When you come to a fork in the road, take it." - Yogi Berra
Posts: 5,035
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Post by cawgijoe on Dec 16, 2010 9:50:42 GMT -5
Half of your customers having a problem is a big deal... And ultimately a linear volume control just doesn't make any sense in any audio amplifier product. It's bad design no matter how you put it. I have no doubt emo will address this, but a simple "we're on it" message would be nice. Explain why linear is not good in an audio product? I'd really like to know this. |
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Post by ajani on Dec 16, 2010 10:03:20 GMT -5
The impatience here is unbelievable. Lonnie said he would post when he has the data he needs and is ready to do so. If that is not good enough, then so be it. Half of the 30 day trial is done for many of us, and reports have been made about the issue from way back then. So should we just wait until Emotiva is "ready" to make an announcement on the issue? And if that announcement is after the 30 day trial, then what? All persons have asked for is an acknowledgment that the issue exists and that early adopters won't end up waiting for a fix, only to be told that if they were unhappy with the volume then they should have returned the DAC during the 30 day trial... Informal phone calls and e-mails between Emotiva support and individuals provides no comfort that the issue (a) will be resolved (b) we won't end up paying for the fix... If either scenario is going to occur then we need to know so that returns can be made before the end of the trial... The customers are not being impatient, Emotiva needs to get on the issue now... And no nonsense excuses about the company being too busy to address major problems in their new product launch... If they don't have time to ensure that new products are working correctly, then clearly they should be releasing less products... |
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Post by ajani on Dec 16, 2010 10:06:48 GMT -5
And ultimately a linear volume control just doesn't make any sense in any audio amplifier product. It's bad design no matter how you put it. I have no doubt emo will address this, but a simple "we're on it" message would be nice. Explain why linear is not good in an audio product? I'd really like to know this. Without being a technical person, I'll give you the answer: Because our hearing (perceived loudness) is logarithmic and not linear. That's why it is standard for audio manufacturers to implement logarithmic volume controls. |
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