Jack
Minor Hero
Posts: 75
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Post by Jack on Nov 19, 2012 10:13:46 GMT -5
When I turn on my XREF 12, the green light works for a few seconds and then it turns off, leaving the red (inactive) light on. So, the subwoofer works for a few seconds and then shuts down. This happens with both balanced and unbalanced inputs. Is there anything i can do, or do I need to return the unit to Emotiva?
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geebo
Emo VIPs 
"Too bad that all the people who know how to run the country are driving taxicabs and cutting hair"
Posts: 24,186
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Post by geebo on Nov 19, 2012 10:21:31 GMT -5
When I turn on my XREF 12, the green light works for a few seconds and then it turns off, leaving the red (inactive) light on. So, the subwoofer works for a few seconds and then shuts down. This happens with both balanced and unbalanced inputs. Is there anything i can do, or do I need to return the unit to Emotiva? Are you sure a strong enough signal to keep it active is reaching it? |
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USAFRetired
Sensei
New Receiver onboard Denon RIP
Posts: 651
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Post by USAFRetired on Nov 19, 2012 11:32:48 GMT -5
In the same boat. Have had mine for one year. Taking it to emotiva today for repair. Hope this is not a sign.
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Jack
Minor Hero
Posts: 75
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Post by Jack on Nov 19, 2012 11:34:06 GMT -5
The output to the XREF is coming from a UMC-1. Using the remote, I upped the subwoofer output to +10.0, but still no luck. Is there another way to vary the output?
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geebo
Emo VIPs
"Too bad that all the people who know how to run the country are driving taxicabs and cutting hair"
Posts: 24,186
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Post by geebo on Nov 19, 2012 11:58:29 GMT -5
The output to the XREF is coming from a UMC-1. Using the remote, I upped the subwoofer output to +10.0, but still no luck. Is there another way to vary the output? Is this with .1 material (has an LFE) or are you listening to something without an LFE and using bass redirection? |
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Post by monkumonku on Nov 19, 2012 12:45:31 GMT -5
The output to the XREF is coming from a UMC-1. Using the remote, I upped the subwoofer output to +10.0, but still no luck. Is there another way to vary the output? Couple of things - (1) What is the volume level on the Xref-12? Is it set at a high enough gain? And (2) Are you sure the subwoofer output on the UMC-1 is configured correctly and is working? Try setting your crossovers for the left or right main speaker on the UMC-1 real low and then connect the left or right main output to the sub and see if you can hear anything. |
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Jack
Minor Hero
Posts: 75
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Post by Jack on Nov 19, 2012 14:45:51 GMT -5
I talked with Emotiva support. They were very helpful and determined that the problem is with the plate amplifier. I will ship the amplifier back for repair/replacement. I was very pleased with their prompt assistance!
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geebo
Emo VIPs
"Too bad that all the people who know how to run the country are driving taxicabs and cutting hair"
Posts: 24,186
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Post by geebo on Nov 19, 2012 14:47:33 GMT -5
I talked with Emotiva support. They were very helpful and determined that the problem is with the plate amplifier. I will ship the amplifier back for repair/replacement. I was very pleased with their prompt assistance! Sorry to hear you have to send it back but kudos to Emo support for getting you taken care of quickly. |
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USAFRetired
Sensei
New Receiver onboard Denon RIP
Posts: 651
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Post by USAFRetired on Nov 19, 2012 19:49:21 GMT -5
I talked with Emotiva support. They were very helpful and determined that the problem is with the plate amplifier. I will ship the amplifier back for repair/replacement. I was very pleased with their prompt assistance! Dropped mine off today for the very same issue. Was told it would be repaired maybe by tomorrow and then shipped by end of week, but it is a holiday week so I won't hold my breath. Purchased it almost exactly one year ago to this very day. I am very pleased with the warranty just hope this does not become a continuing issue. |
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Post by ottaone on Nov 19, 2012 21:40:15 GMT -5
Replacing the plate amp takes about 30 minutes. Not fun but not a biggie either. Emo will ship the plate amp promptly.
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Post by krellion on Nov 22, 2012 0:52:02 GMT -5
Interesting, I had my Ultra 12 go bad and was told I'd have to ship the entire sub back to Emo in an original box in order to get the warranty covered. I didn't have the box, no place to store it and was told I'd have to buy their box they wouldn't accept the unit any other way. Once I purchased a box and shipping of the entire unit back I'd have almost half again invested in a unit I don't know how long it would last, the one I wanted repaired is the second of two I bought the first one was bad in about a week so I just got my money back. So I just quit buying or recommending anything by Emo.
"Your sub is still under warranty, the warranty expires 7/6/2015. If you
would like, you can send your unit in for repair so a tech could take a look
at the unit and fix what needs to be fixed. If you would like to send the
unit in to be looked at, you can purchase box and packing for the sub; the
cost is $35, shipped to your door.
Please let me know if you would like to send the unit in and I can provide
you with an RMA number for the repair."
Thank you,
Caitlyn Moyer
There was another email where I asked if I could just switch the amp or ship in another box but can't find that one right now. Seemed ridiculous to ship the entire sub when there's basically two things to go bad, either the driver or the amp and I don't see how it could be the driver.
Emotiva Audio Corporation
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Jack
Minor Hero
Posts: 75
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Post by Jack on Nov 22, 2012 10:56:11 GMT -5
Emo authorized me to remove the plate amplifier and ship it back to them. It weighed heckuva lot less than shipping the whole unit. It is supposed to arrive at Emotiva on Monday.
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USAFRetired
Sensei
New Receiver onboard Denon RIP
Posts: 651
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Post by USAFRetired on Nov 29, 2012 20:51:04 GMT -5
Received shipment notification tonight, shipped from Franklin today due at my house tomorrow. Holidays slowed them down according to an email I received.
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Jack
Minor Hero
Posts: 75
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Post by Jack on Dec 19, 2012 10:44:45 GMT -5
I got my plate amplifier back today and reinstalled it in my XREF-12. It worked for a few minutes and then went into standby mode again! This is really frustrating. After I turn the subwoofer off long enough for the red light to go out, it will work for 30 secs to a minute or two before it goes back into standby mode. Could it be my UMC-1? How do I determine what firmware version I have? I am at a loss here and need help.
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Post by AudioHTIT on Dec 21, 2012 15:46:04 GMT -5
I got my plate amplifier back today and reinstalled it in my XREF-12. It worked for a few minutes and then went into standby mode again! This is really frustrating. After I turn the subwoofer off long enough for the red light to go out, it will work for 30 secs to a minute or two before it goes back into standby mode. Could it be my UMC-1? How do I determine what firmware version I have? I am at a loss here and need help. From the UMC-1 update thread: To check the current firmware level of your UMC-1, on your remote, push Mute, then Status, then Vol+ (Volume Up). The firmware level will display on the LCD panel on the front of the UMC-1. It does sound like your sub is not getting a signal and going into standby, do you hear sound from it or just see the light on. Is it possible to switch it to On instead of Auto? |
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