Post by apoartar on Apr 24, 2013 17:16:51 GMT -5
Call your provider and make sure your STB has the latest firmware.
Actually I bet money it took an update but you need to do a master/factory reset on the unit for the new firmware to take properly.
1. Switch the STB off by pressing the "Power" button. This is located in the top left hand corner of the unit, and is oval-shaped. Wait 5 seconds with the unit powered down, but still plugged in.
2. Unplug the HD8300 and wait another 5 seconds. The HD8300 still functions while the plug is in, so the plug must be pulled out for a full reboot.
3. Press and hold the "Power" button. Plug the HD8300's plug back into the wall socket while the button is being held.
4. Wait 15 seconds, or until "Boot" is displayed on the HD8300's display screen. This indicates that the unit had been rebooted.
You could also reformat the HD and perhaps clear the NVRAM but you will have to have the unit reprovisioned.
Use your remote control and:
1. Power off (don't unplug, just push the power button so that it's off)
2. Push A
3. Push B
4. Push C
5. Push SETTINGS
6. Push POWER
That turns it on again. Then
7. Push SETTINGS
8. Navigate to the left once by pushing the left button once (it's the button to the left of the SELECT button)
You should see FIELD TOOLS now.
Select FIELD TOOLS and you'll get a menu that allows you to:
1. Reset NV RAM
2. Reformat Hard Drive
3. Display Diagnostics
4. Reload Catalogs
5. Clear NV RAM
6. Save Settings
7. Restore Settings
What I generally do with screwy STBs that have taken a series of firmware hits but never been reset is do a factory reset, format the HD, then another factory reset. I've seen many many screwy STBs start to work properly by doing this.
You can also access the diagnostics menu by holding down select for greater than 15 seconds then pressing the up arrow.
Hope this helps.
Thanks but do you know how to check/reload the firmware on the Cisco 8742HDC?