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Post by frocco on Oct 4, 2014 9:20:18 GMT -5
Hello,
My Fusion 8100 is dropping sound intermittently.
I have it connected to my Dish Hopper using HDMI cables.
I do not know if this is caused by signal loss for certain channels or something else.
I tried watching a movie through youtube and the sound cuts out from time to time.
Has anyone else experienced this?
I called Dish and was told that my primetime channels were having issues and would be resolved this month.
But youtube is doing this also.
Thanks
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bootman
Emo VIPs 
Typing useless posts on internet forums....
Posts: 9,358
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Post by bootman on Oct 4, 2014 10:56:04 GMT -5
Do you have any other source to try (bluray or dvd player) just to rule out the 8100?
YouTube dropping may point to a network issue.
How is the Hopper connected to the internet?
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Post by frocco on Oct 4, 2014 12:34:46 GMT -5
I will have to rent a movie to try, I am connected to the internet by ethernet cable.
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Post by frocco on Oct 4, 2014 19:23:51 GMT -5
Rented a Blu-Ray and the sound is cutting out and the DTS shows on the screen. Not happy at all. Do you think it is a bad unit?
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hemster
Global Moderator 
Particle Manufacturer
...still listening... still watching
Posts: 51,952
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Post by hemster on Oct 4, 2014 19:36:44 GMT -5
Is the sound also cutting out from other sources too? Can you try with other sources?
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Post by frocco on Oct 4, 2014 19:50:55 GMT -5
Yes, it is cutting out when watching Primeztime shows from DISH.
But I was told they might be having signal issues in my area and are working on it.
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Post by frocco on Oct 4, 2014 19:54:03 GMT -5
I have an older receiver (Marantz) and will try playing the Blu-Ray movie tomorrow to make sure it is not the player or disk.
This is very frustrating.
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Post by frocco on Oct 5, 2014 8:31:58 GMT -5
Looks like it is the 8100.
I put in a music video (Fleetwood Mac) and first song started cutting out.
I then setup my old Marantz and repeated the song and no problems.
Did the same with the movie I tried to watch last night and no problems.
So did I jst get a bad unit or is the quality control an issue?
Thanks
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bootman
Emo VIPs
Typing useless posts on internet forums....
Posts: 9,358
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Post by bootman on Oct 5, 2014 9:19:16 GMT -5
Call Emotiva on Monday and they will take care of you.
As far as a QC issue, if that was the case you would see a bunch of posts just like yours, no?
...and don't confuse HDMI issues with this one.
Everyone gets those every once in a while with any gear.
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Post by frocco on Oct 5, 2014 9:44:16 GMT -5
Ok, thanks
Hope they will send me a new 8100, just under my 30 day return policy.
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Post by frocco on Oct 6, 2014 18:20:28 GMT -5
Got an RMA, they wanted me to try a factory reset (load defaults).
Played a music video and it is dropping sound, played song over and it did not drop, played it again and it dropped.
The person I spoke with that told me to do the load defaults, said they were all like this.
not very confident in there support.
I have to pay return shipping also unless I get a replacement.
Looking at other options (receivers) and trying to decide.
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Post by dragnfly on Oct 18, 2014 5:52:51 GMT -5
So what was the final outcome?
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Post by frocco on Oct 18, 2014 7:37:50 GMT -5
Believe it or not, I am still waiting for the shipping label.
I have called sever times and the final call was told the label printer was not working and they would mail the label to me.
I never received the label, so I called a couple of days ago and was told it was mailed. I explained I never reveived it and they told me they would mail it out again.
So I am still waiting and my money is tied up so I cannot purchased another AVR.
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cawgijoe
Emo VIPs
"When you come to a fork in the road, take it." - Yogi Berra
Posts: 5,039
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Post by cawgijoe on Oct 18, 2014 8:05:44 GMT -5
Frank,
You will be taken care of. Emotiva has one of the best customer service reps out there. I know it's hard, but be patient. They make excellent products.
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Post by sct on Oct 18, 2014 8:58:11 GMT -5
Yep, looks like you got a defective unit. Since you're within the 30 day trial, just send it back and buy another or look for something else. BTW, be sure to look thru the Emporium here, there are some great deals on units that would work quite well for you...
SCT
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Post by Davecski65 on Oct 18, 2014 9:10:40 GMT -5
Believe it or not, I am still waiting for the shipping label. I have called sever times and the final call was told the label printer was not working and they would mail the label to me. I never received the label, so I called a couple of days ago and was told it was mailed. I explained I never reveived it and they told me they would mail it out again. So I am still waiting and my money is tied up so I cannot purchased another AVR. Is this for international only? As I sent them my stealth a month ago and when I got my RMA number I made my own label with RMA number on it and mailed it to them.I didn't wait for a shipping label? Is this something new? |
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Post by frocco on Oct 19, 2014 7:36:16 GMT -5
They told me they would pay the return shipping as the unit is defective.
I just got my new label and will be shipping it back on Monday.
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Post by Davecski65 on Oct 19, 2014 8:35:41 GMT -5
ok you were within 30 day return period,was just over mine.
Thats why they are paying shipping,Dont worry they will take care of you.
They are very good with customer service.
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Post by frocco on Oct 20, 2014 7:34:21 GMT -5
Did you return your 8100 also?
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Post by liniszonrox on Oct 29, 2014 18:08:05 GMT -5
I think I'm having the same issue when but only when I watch through my Comcast cable box either live, recorded on on-demand shows. It's intermittent and I never really thought it was a big deal. The sound would get muted for a couple of seconds and then the audio source will be displayed on the TV, as if you were switching sources.
Otherwise I mostly have my laptop connected via HDMI for movies/youtube/iTunes etc. No sound issues with the laptop just with the cable box. I'm thinking it's an issue with the cable box so I never bothered to do a return. Everything else is fine.
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