werty
Minor Hero
Posts: 83 
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Post by werty on Feb 3, 2016 15:08:20 GMT -5
Mine is on 54 as well. Didn't get the suggestion to roll it back though. It's on it's way to be repaired. Hopefully it doesn't take too long as I use it for my pre-amp. I have to stare at my gear I pretend to listen to it.  ? |
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Post by creimes on Feb 3, 2016 15:23:48 GMT -5
Replied to Grayson's email on Monday and still waiting for a reply before I send it off to Calgary  |
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Post by MusicHead on Feb 3, 2016 15:33:55 GMT -5
Issues here too. Just sent it back for warranty work. Every time I turned it on it just popped and shut down. Thinking of having it repaired and selling it.(hopefully all goes well for new owner but it still has 4 years left on warranty.)Seems to be a problematic unit for a lot of people. I love it too which sucks but now I have a system that is unusable until I get a replacement. Very sorry to hear about your troubles guys. Hope all will be resolved to your satisfaction. The Fusion 8100 warranty is 3-yr, by the way, not 5-yr. Still not bad. |
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werty
Minor Hero
Posts: 83
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Post by werty on Feb 3, 2016 16:37:45 GMT -5
3 years is still good. I had no idea it was only 3 would of been telling people 5. Thanks for that info!!
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Post by MusicHead on Feb 6, 2016 8:07:13 GMT -5
3 years is still good. I had no idea it was only 3 would of been telling people 5. Thanks for that info!! You are welcome. It is mentioned on the warranty page of the user manual. It is the general Emotiva warranty page, it does mention 5-yr, but then in the next sentence it says it is 3-yr for the Fusion line. |
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Post by MusicHead on Feb 21, 2016 22:46:33 GMT -5
Replied to Grayson's email on Monday and still waiting for a reply before I send it off to Calgary Hey Chad, what happened with your 8100, did you get it fixed? Love your new avatar, by the way :-) |
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Post by creimes on Feb 22, 2016 2:22:11 GMT -5
Replied to Grayson's email on Monday and still waiting for a reply before I send it off to Calgary Hey Chad, what happened with your 8100, did you get it fixed? Love your new avatar, by the way :-) Arrived at the repair center on February 11th and haven't heard anything back yet, my avatar is a photo from the Star Wars HP Laptop I purchased but actually returned, the specs were good but the build quality of the laptop was horrendous, when double taping the track pad it sounded like it was gonna fall apart haha, I cannot believe how the laptops are made now with just cheap thin plastic, I'm sticking with my 7 year old Acer that is built way better  |
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Post by creimes on Feb 24, 2016 11:53:22 GMT -5
Fusion 8100 repair update Received an email from Emotiva Canada today stating my repair is complete, been about 2 weeks to the day since it arrived there so I'm very happy with the turn around time, great customer service once again. Was a power supply issue but it has been replaced and fully bench tested. So I can now put it back up for sale haha, looking to get the Emersa EMP-1 when it is released Chad |
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Post by MusicHead on Feb 25, 2016 0:26:25 GMT -5
Glad to hear that. It should sell fast, good luck!
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Post by creimes on Mar 1, 2016 9:54:29 GMT -5
So I received the Fusion yesterday which is great but the lack in being notified it was shipped and any sort of tracking number was troublesome especially given the fact it was just left on my front step, if any of the staff( KeithL) see this it should be an issue that can hopefully get corrected, especially how the Fusion was just dropped on the front step with no signature required, I do have quite a few shady people that walk down the back lane which runs along side of my house and my front door is close to and honestly I'm surprised the Fusion was even there still. So all in all great customer service as usual but the way in which it was shipped was poor and unexpected and could be handled better. Edit: Keith I know it's nothing you could take care of but thought maybe you could just forward the issue to someone who could look into it Chad |
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guitarforlife
Sensei
Just another busy day in Northern Wisconsin.
Posts: 947
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Post by guitarforlife on Mar 1, 2016 10:28:10 GMT -5
So I received the Fusion yesterday which is great but the lack in being notified it was shipped and any sort of tracking number was troublesome especially given the fact it was just left on my front step, if any of the staff( KeithL ) see this it should be an issue that can hopefully get corrected, especially how the Fusion was just dropped on the front step with no signature required, I do have quite a few shady people that walk down the back lane which runs along side of my house and my front door is close to and honestly I'm surprised the Fusion was even there still. So all in all great customer service as usual but the way in which it was shipped was poor and unexpected and could be handled better. Edit: Keith I know it's nothing you could take care of but thought maybe you could just forward the issue to someone who could look into it Chad When I had my XPA-2 delivered it was a royal pain in the butt to wait around all day just to sign for it. I wish they had a option either to sign or not when ordering. I have Amazon packages left on my stoop almost daily and never have any problems. I live in the woods so not many shady ones around here. |
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Post by MusicHead on Mar 1, 2016 11:10:05 GMT -5
So I received the Fusion yesterday which is great but the lack in being notified it was shipped and any sort of tracking number was troublesome especially given the fact it was just left on my front step, if any of the staff( KeithL ) see this it should be an issue that can hopefully get corrected, especially how the Fusion was just dropped on the front step with no signature required, I do have quite a few shady people that walk down the back lane which runs along side of my house and my front door is close to and honestly I'm surprised the Fusion was even there still. So all in all great customer service as usual but the way in which it was shipped was poor and unexpected and could be handled better. Edit: Keith I know it's nothing you could take care of but thought maybe you could just forward the issue to someone who could look into it Chad When I had my XPA-2 delivered it was a royal pain in the butt to wait around all day just to sign for it. I wish they had a option either to sign or not when ordering. I have Amazon packages left on my stoop almost daily and never have any problems. I live in the woods so not many shady ones around here. If Emotiva use UPS you can create an account with them (free) and that allows you to "release" the packages just checking a box on their webstie, so that no signature at the door is required for delivery. I do it all the time and works perfectly. |
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KeithL
Administrator 
Posts: 10,284
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Post by KeithL on Mar 1, 2016 11:31:07 GMT -5
The notification e-mail is supposed to be generated automatically by the UPS shipping software when we create the shipping label... and includes the tracking number. Unfortunately, we don't have much control over it, and they sometimes seem to miss sending it. UPS - the driver - also has a lot of discretion in terms of leaving things (both in terms of leaving things without a signature, even if they're sent "signature required", and of deciding to require a signature, even if none is required by the sender, if they think the situation is "nervous-making".) You'll also find that they occasionally break their own rules - and, for example, leave something on the porch after telling you that they can't, and that you'll have to be there to sign for it. A lot of that will depend simply on if your particular driver thinks you live in "a safe neighborhood" or not. So I received the Fusion yesterday which is great but the lack in being notified it was shipped and any sort of tracking number was troublesome especially given the fact it was just left on my front step, if any of the staff( KeithL ) see this it should be an issue that can hopefully get corrected, especially how the Fusion was just dropped on the front step with no signature required, I do have quite a few shady people that walk down the back lane which runs along side of my house and my front door is close to and honestly I'm surprised the Fusion was even there still. So all in all great customer service as usual but the way in which it was shipped was poor and unexpected and could be handled better. Edit: Keith I know it's nothing you could take care of but thought maybe you could just forward the issue to someone who could look into it Chad When I had my XPA-2 delivered it was a royal pain in the butt to wait around all day just to sign for it. I wish they had a option either to sign or not when ordering. I have Amazon packages left on my stoop almost daily and never have any problems. I live in the woods so not many shady ones around here. |
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guitarforlife
Sensei
Just another busy day in Northern Wisconsin.
Posts: 947
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Post by guitarforlife on Mar 1, 2016 12:04:18 GMT -5
The notification e-mail is supposed to be generated automatically by the UPS shipping software when we create the shipping label... and includes the tracking number. Unfortunately, we don't have much control over it, and they sometimes seem to miss sending it. UPS - the driver - also has a lot of discretion in terms of leaving things (both in terms of leaving things without a signature, even if they're sent "signature required", and of deciding to require a signature, even if none is required by the sender, if they think the situation is "nervous-making".) You'll also find that they occasionally break their own rules - and, for example, leave something on the porch after telling you that they can't, and that you'll have to be there to sign for it. A lot of that will depend simply on if your particular driver thinks you live in "a safe neighborhood" or not. When I had my XPA-2 delivered it was a royal pain in the butt to wait around all day just to sign for it. I wish they had a option either to sign or not when ordering. I have Amazon packages left on my stoop almost daily and never have any problems. I live in the woods so not many shady ones around here. Keith I have ask my driver on occasion and he says He can't do it. |
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Post by creimes on Mar 1, 2016 12:25:34 GMT -5
I think the Canadian repair center must use FedEx, the driver here is usually pretty good as he knows me from all the deliveries I have had over the past years  , well as long as the parcels are insured in the case of something went missing, just thought I would let you guys know if it could help out for future reference. Chad The notification e-mail is supposed to be generated automatically by the UPS shipping software when we create the shipping label... and includes the tracking number. Unfortunately, we don't have much control over it, and they sometimes seem to miss sending it. UPS - the driver - also has a lot of discretion in terms of leaving things (both in terms of leaving things without a signature, even if they're sent "signature required", and of deciding to require a signature, even if none is required by the sender, if they think the situation is "nervous-making".) You'll also find that they occasionally break their own rules - and, for example, leave something on the porch after telling you that they can't, and that you'll have to be there to sign for it. A lot of that will depend simply on if your particular driver thinks you live in "a safe neighborhood" or not. When I had my XPA-2 delivered it was a royal pain in the butt to wait around all day just to sign for it. I wish they had a option either to sign or not when ordering. I have Amazon packages left on my stoop almost daily and never have any problems. I live in the woods so not many shady ones around here. |
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Post by visiter555 on Mar 1, 2016 14:31:09 GMT -5
I had the same experience (and posted the experience) three+ months ago with the UMC-200 going to Calgary...no communications, no information and NO signature and found it on the front door step. The notification e-mail is supposed to be generated automatically by the UPS shipping software when we create the shipping label... and includes the tracking number. Unfortunately, we don't have much control over it, and they sometimes seem to miss sending it. UPS - the driver - also has a lot of discretion in terms of leaving things (both in terms of leaving things without a signature, even if they're sent "signature required", and of deciding to require a signature, even if none is required by the sender, if they think the situation is "nervous-making".) You'll also find that they occasionally break their own rules - and, for example, leave something on the porch after telling you that they can't, and that you'll have to be there to sign for it. A lot of that will depend simply on if your particular driver thinks you live in "a safe neighborhood" or not. When I had my XPA-2 delivered it was a royal pain in the butt to wait around all day just to sign for it. I wish they had a option either to sign or not when ordering. I have Amazon packages left on my stoop almost daily and never have any problems. I live in the woods so not many shady ones around here. |
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Post by creimes on Mar 1, 2016 14:56:30 GMT -5
Was yours shipped through FedEx as well or UPS ? Chad I had the same experience (and posted the experience) three+ months ago with the UMC-200 going to Calgary...no communications, no information and NO signature and found it on the front door step. The notification e-mail is supposed to be generated automatically by the UPS shipping software when we create the shipping label... and includes the tracking number. Unfortunately, we don't have much control over it, and they sometimes seem to miss sending it. UPS - the driver - also has a lot of discretion in terms of leaving things (both in terms of leaving things without a signature, even if they're sent "signature required", and of deciding to require a signature, even if none is required by the sender, if they think the situation is "nervous-making".) You'll also find that they occasionally break their own rules - and, for example, leave something on the porch after telling you that they can't, and that you'll have to be there to sign for it. A lot of that will depend simply on if your particular driver thinks you live in "a safe neighborhood" or not. |
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Post by visiter555 on Mar 3, 2016 9:04:39 GMT -5
I honestly don't remember, but it was shipped by "Emotiva" and ultimately it is their name that is affected by their sub-contractors. Was yours shipped through FedEx as well or UPS ? Chad I had the same experience (and posted the experience) three+ months ago with the UMC-200 going to Calgary...no communications, no information and NO signature and found it on the front door step. |
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tekker
Seeker Of Truth
Posts: 1
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Post by tekker on Apr 14, 2016 7:24:25 GMT -5
Hi Everyone
I'm new to the forums, but just wanted to share my recent 8100 experience.
Issue#1: In Feb 2016, started to hear crackling sounds from the center channel. Emotiva support confirmed it should be sent in for repairs.
Issue#2 - this existed since the unit was brand new (Dec 2015). When on headphones, with vol at 55 or above, you can hear significant noise; the noise floor was too high that during quiet passages within the music, you'd hear "hiss". Hiss sound was louder as vol increased, to the point you can hear it through music. I did some troubleshooting: if I unplug the HDMI Out cable to the TV, Issue#2 disappeared. funny. If I used a long hdmi cable, more noise. If I used a short 2ft cable with iron-cores at each end, noise was dramatically reduced, but stil there. This happened regardless of input and content type. Interesting.... I had this issue and my conclusions documented in an Emotiva trouble ticket and an RMA, but then elected to cancel the RMA
When Issue#1 started in FEb, Issue#2 disappeared. Weird. So, I re-opened RMA for Issue#2, sent the unit back.
I'm in Canada - sent it to Calgary (BTW, shipping was $46 total to ship from Ottawa; FedEx was a similar cost).
The repair center changed some transistors on the power board, and 2 transistors on each amp channel (14 amp transistors). It took 4 weeks including shipping time. Unit arrived without signature - I'm ok with that.
Both Issue#1 & #2 are resolved. Unit sounds great. Overall, I'm really happy with the way Emotiva handled my situation. The repair center emailed me a tracking # so I had a heads-up of when the unit was returning.
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, well as long as the parcels are insured in the case of something went missing, just thought I would let you guys know if it could help out for future reference.
