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Post by brockjon on Feb 29, 2016 22:53:15 GMT -5
I was watching TV (with the sound sent via Optical 1 to the XMC-1) and the audio stopped. I pressed all kinds of buttons on the Emotiva remove and the on/off button on the XMC-1 flickered, however it wasn't otherwise respondsive (e.g., volume on/off, unit on off, etc.). I then pressed the power button on the front of the XMC-1 and it too did nothing. I then powered the unit off via the switch in the back for 15 seconds and turned it back on. It booted, but toward the end of the boot the E logo on the power button went orange for a couple of second and then the unit came back on.
This doesn't seem good. Anyone have any ideas what's going on with my XMC-1?
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Post by ÈlTwo on Feb 29, 2016 23:52:46 GMT -5
I would call Emotiva in the morning, but as a last ditch effort:
Turn the unit off again, using the switch on the back.
Unplug the unit, and with it unplugged turn on the switch in the back, and press the power button(discharges any capacitors).
Leave it unplugged for a minute, then turn the switch on the back off, plug the unit in, and turn the switch on.
At this point try to power it back on using the front button and see what happens.
Best advice I can give at this point.
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Post by brockjon on Mar 1, 2016 0:19:29 GMT -5
It's been working since I flipped the switch and turned it back on. But that behavior concerns me.
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Post by Deleted on Mar 1, 2016 0:38:40 GMT -5
It's been working since I flipped the switch and turned it back on. But that behavior concerns me. Welcome to the world of Emotiva processors. |
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Post by brockjon on Mar 1, 2016 1:04:49 GMT -5
The first XMC-1 that was shipped to me ended up crapping out before I even got to use it. It froze during the boot sequence. I called support and ultimately had to send the unit back. Very frustrating.
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Post by thezone on Mar 1, 2016 2:48:19 GMT -5
Yikes about to get an XMC-1 and this kind of thing doesn't inspire confidence!
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Post by wizardofoz on Mar 1, 2016 4:32:56 GMT -5
sometimes the electronics get its tits in a twist...if it powered up OK after off and on at the rear then you should be fine.
note wen you power on from off at the rear it will come on...load up then return to soft off...assuming you have it set to video standby then if should power up instantly the next times you power it on...but if not or you turn it off at the rear it has to load up the firmware overtime that takes a min or so.
I have 2 XMC-1's and rarely do they lock up, but it has happened, and a cold reboot is all that is normally required to recover.
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Post by thezone on Mar 1, 2016 5:34:57 GMT -5
sometimes the electronics get its tits in a twist...if it powered up OK after off and on at the rear then you should be fine. note wen you power on from off at the rear it will come on...load up then return to soft off...assuming you have it set to video standby then if should power up instantly the next times you power it on...but if not or you turn it off at the rear it has to load up the firmware overtime that takes a min or so. I have 2 XMC-1's and rarely do they lock up, but it has happened, and a cold reboot is all that is normally required to recover. Sounds like a small price to pay if its as good as everyone says it is! |
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klinemj
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Post by klinemj on Mar 1, 2016 6:17:37 GMT -5
It's been working since I flipped the switch and turned it back on. But that behavior concerns me. It is just a computer...all computers sometimes need a full reboot, and then they are fine. Mark |
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geebo
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Post by geebo on Mar 1, 2016 8:18:50 GMT -5
It's been working since I flipped the switch and turned it back on. But that behavior concerns me. It is just a computer...all computers sometimes need a full reboot, and then they are fine. Mark Here at work I'm often asked to look at someone's computer because it's behaving weird. I always ask if they've switched it off and usually the answer is no. I tell them to do that and call me back. The majority call me back and say that did the trick and some even remark it's working much faster than before. Most people like to leave their computers on 24/7 because they don't like to wait for it to boot in the morning. I shut mine down every night and have very few problems. And I don't use Video On Standby with the XMC-1, either. It gets shut down when not in use. |
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Post by wilburthegoose on Mar 1, 2016 9:01:10 GMT -5
Yep - sounds like a software defect. I've had it happen 3-4 times over the last year, and it always work if I do a reboot.
Remember, the XMC-1 is a computer (a very good one), and most every computer (even supercomputers) need an occasional reboot.
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Post by creimes on Mar 1, 2016 10:12:22 GMT -5
It's been working since I flipped the switch and turned it back on. But that behavior concerns me. It is just a computer...all computers sometimes need a full reboot, and then they are fine. Mark I was going to say the exact thing Mark haha, is there any computer that works 100% all of the time, I have yet to experience it  Chad |
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klinemj
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Post by klinemj on Mar 1, 2016 15:42:58 GMT -5
I was going to say the exact thing Mark haha, is there any computer that works 100% all of the time, I have yet to experience it Same here...these days, I have a work PC, a smartphone, a tablet, 3 desktop PC's at home, and my XMC-1. Of these, I have to reboot my tablet about every other day or it gets flaky. My smartphone has to be rebooted ~1x/week. All the PC's get rebooted a lot just because I how I use them (they get shut down routinely - but if I don't, they need rebooted every week or so). In my situation, I've been lucky with the XMC-1. As long as I've owned it, I've only had to reboot 2x. And most of the time, it's not fully powered down...I keep it in standby - so it's rarely ever fully shut down and still rarely needs a reboot. Once was after I reconfigured my network and the network couldn't find the XMC. So, I shut down the XMC-1 & my network fully...pulled power cables and Ethernet lines. Then, powered it all back up, and everything was fine. Another time, I did something else stupid and my XMC-1 ended up locking. powered fully down, and it worked fine. So, to those thinking the OP's point is a reason to not consider the XMC-1...think twice. It's just a computer. And, it's a good one at that, as wilburthegoose has already noted. PS...by the way, if a goose can use an XMC-1, it must be an easy to use computer! Mark |
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Post by qdtjni on Mar 1, 2016 15:54:02 GMT -5
Whether one has to do that with Windows based PCs and other devices, doesn't make it acceptable.
I might accept every 2nd month or so but for a consumer device, it should more or less not need it.
FWIW, at work we can leave our Linux or UNIX based servers running for years, but we have to to install these constant flow of patches.
So in they are rebooted every 3 months or more often but they could easily been kept running for "ever".
These are servers that do millions if not billions transactions per day, mind you.
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Post by wilburthegoose on Mar 1, 2016 16:19:00 GMT -5
A corporate mission-critical server is (hopefully) more resilient than a consumer-grade home entertainment device I've had to reboot maybe once every 2-3 months, and the reboot is as simple as turning the XMC-1 off using the switch in the back. Takes < 1 minute, and I couldn't care less (and I'm pretty anal about computer stuff because it's my career) |
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Post by qdtjni on Mar 1, 2016 16:33:48 GMT -5
A corporate mission-critical server is (hopefully) more resilient than a consumer-grade home entertainment device I've had to reboot maybe once every 2-3 months, and the reboot is as simple as turning the XMC-1 off using the switch in the back. Takes < 1 minute, and I couldn't care less (and I'm pretty anal about computer stuff because it's my career) As for resilience, that would only apply if there were any HW failures, usually there are non and they still stay up. So does a lot of other systems that such Mobile base stations, switches, etc. That said, a reboot every 2-3 months is fully acceptable but it seems to me that the OP has had to reboot long before that. It seems like the Windows attitude, just reboot and it I'll be fine, has become accepted everywhere. That's really sad. EDIT:é This is rant not directed at Emotiva, just a general observation over the last recent years. |
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Post by wilburthegoose on Mar 1, 2016 16:42:00 GMT -5
I don't think these are hardware failures. Software resilience is about as important as hardware resilience, but is often overlooked as a factor to improve a system's availability.
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Post by qdtjni on Mar 1, 2016 16:49:09 GMT -5
I don't think these are hardware failures. Software resilience is about as important as hardware resilience, but is often overlooked as a factor to improve a system's availability. Fair enough, but even most Enterprise systems have very little SW resilience above the OS layer. To be clear, I'm talking about Oracle DB servers, just running and running. I know it would be unfair to expect the same from consumer products, but just thinking a reboot every day or so is good enough? No, Sir! Not for me. |
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Post by wilburthegoose on Mar 1, 2016 18:57:10 GMT -5
Of course not (and if you don't think software resiliance is a problem, ask your company for stats showing hardware failures vs software failures - I'm betting it's 1:10 unless you're in a highly automated environment like a warehouse) |
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Post by qdtjni on Mar 2, 2016 6:01:33 GMT -5
Of course not (and if you don't think software resiliance is a problem, ask your company for stats showing hardware failures vs software failures - I'm betting it's 1:10 unless you're in a highly automated environment like a warehouse) SW failures are more common in general but not on our Oracle DB servers. And It think sw as well as hw resilience is needed, not a problem. |
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