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Post by The History Kid on May 6, 2016 14:32:30 GMT -5
Smells like hatorade in here...
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LCSeminole
Global Moderator 
Res firma mitescere nescit.
Posts: 20,850
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Post by LCSeminole on May 6, 2016 14:56:28 GMT -5
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Post by geebo on May 6, 2016 15:03:31 GMT -5
I'll even send a call tag! |
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KeithL
Administrator
Posts: 10,261
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Post by KeithL on May 6, 2016 15:08:26 GMT -5
The current symptoms do in fact seem to line up with a failing power supply (although I can't entirely rule out several other problems). Overall, the UMC-200 model has been quite reliable, and we have LOTS of happy UMS-200 owners out there. Unfortunately, the unit you received has failed - which is why a good warranty is important for any complex piece of equipment. I suspect that, once you get your UMC-200 serviced, there will be plenty of people eager to buy it from you on the used market. Again, however, I do apologize for the inconvenience... and wish you the best of luck with your new pre/pro. UPDATE:
I setup the UMC-200 on the bench this afternoon and set out to update to the beta firmware.
Plugged in unit - Orange Standby Light - Press power button - Blinks to BLUE momentarily than both the button and display are black,
I recycled the power and plugged/unplugged unit a few dozen times, nothing worked and the cycle repeated as above.
Eventually, after leaving it plugged in for 20+ minutes, pressing the power button would yield a blank display but the button would stay blue.
After another 20 minutes, a power cycle and pressing the power button yields a "Loading......." display that flashes (strobes) epileptically, almost as if the CPU is stuck in a loop at that instruction.
USB is not recognized (several PCs tried, the same PCs that were capable of the previous firmware updates).
Given the other reports here and at other forums, I would guess that the power supply has failing capacitors and/or other components. Is that has what has been the root of most of my other problems? I don't know, nor do I really care. While some of you folks the umc-200 is the next best thing since sliced bread and that Emotiva has "support next to none", My experience and my research shows exactly the opposite.
So am I shipping this thing back?
Honestly, I can am hesitant to spend another minute or penny and shipping will cost $25 in postage and packaging. If they wish to refund my full purchase price, then yes I will ship it back. Otherwise, I honestly don't want this hunk of crap back even if they "fix" it just to get another few months out of it before it dies again. I suspect they will not refund my money and this instead will be a $500 loss.
I honestly would have preferred this to work instead having to spend $2000 on the Marantz that does no more for me than the UMC-200. So $2500 lesson learned and unfortunately one more company to avoid in the future.
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Post by Jim on May 6, 2016 17:27:40 GMT -5
$25 is less than a tank of gas...... And think about how much it costs to keep even a reliable car functioning!
In a broken state it's not going to do anyone any good.
You might as well fix it and sell it if you're done with it.
I bought a brand new Onkyo PR-SC 886 years ago. New is a couple grand. Out of the box was DOA. No brand is perfect.
Edit: Do you really refer to your wife as "the warden"??
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Post by beananimal on May 7, 2016 11:18:03 GMT -5
Given the choice of boxing it up and shipping it to you (geebo) or shipping it to Emotiva... I think you know that there is no reasonable chance that I would even consider entertaining such a silly offer. Given the circumstances and resale value, I am likely going to go forward with the RMA and then immediately attempt to sell the unit as factory repaired/serviced and get my money back out of it before the value drops with the release of the new models.
The juvenile "hatorade" comment is something I do wish to address here.
I am a very reasonable person with what I consider a very reasonable expectation of quality and customer service. My expectations and assignment of value my differ greatly from some, or all of you. I am not naive to the fact that components fail, software can have bugs, or customer service can sometimes drop the ball. My frustration displayed here is the result of multiples of these factors that have grown more irksome as time has passed and is not the result of a single issue with the product or the handling of my support request.
While Keith and Emotiva are now attempting to make things right and have been more than cordial with each contact, the damage has already been done. As I mentioned, I was eager to use the UMC-200 as a stepping stone to its eventual Dirac enabled replacement or in conjunction with a MiniDSP 88a, or at the very minimum use REW with the UMC-200 until I outgrew it. It is my belief that the Dirac product is far superior to the XT32 based products and therefore, I am not at all thrilled to have settled on then Marantz and added cost of the XT32 pro license and kit. Simply put, I have settled for a far fro optimal path that is as expensive as the better alternatives, but have done so because this experience has left me with no faith in Emotiva.
So, to a millennial mush-for-brains, this may be "hatorade" on display, but for me it is an expensive and frustrating consumption of time that has left me in a position to settle for less than I had wished. I am sure that many of you are very pleased with the products and support and that maybe my experience is the exception to the norm. That is the feeling that I am looking for as well...
A factory serviced UMC-200 will soon be on the market. If any of you are interested please let me know.
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Post by teaman on May 7, 2016 11:26:31 GMT -5
Good choice beananimal, send it back and get it fixed. If you go back and read my post i think I addressed the situation fairly. For whatever reason the Ebay sales in the past few months have been problematic. Big Dan has entered the fray and put weight behind the fact that something is amiss in the Ebay sales/ and or shipping department. I hope you get everything squared away.
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Post by Jim on May 7, 2016 11:52:52 GMT -5
Beananimal - I'm just curious. I know you were frustrated with support.
If support had been quicker to respond to your emails / and resolved things in a quicker manner - would you still be as frustrated as you are?
Just wondering if you're more frustrated with the product or the support?
I find slow email support from any company frustrating.
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Post by beananimal on May 7, 2016 12:20:13 GMT -5
Good choice beananimal, send it back and get it fixed. If you go back and read my post i think I addressed the situation fairly. For whatever reason the Ebay sales in the past few months have been problematic. Big Dan has entered the fray and put weight behind the fact that something is amiss in the Ebay sales/ and or shipping department. I hope you get everything squared away. I am not sure what the difference between then eBayed units and the web store units could be unless eBay was used to dump units of a known suspect production lot or warranty returns, etc. The fact that there is an admission at some level that something is "amiss" is troublesome at many levels for me. For example, If these were warranty returns and are dying again AFTER service, then they are likely just going to die again after re-service with the second instance likely being out-of-warranty. One way or another, this entire situation has soured me on the brand and it this point I am just looking to recoup my losses in the most efficient and least frustrating way possible. My preference here was for Emotiva to simply buy the unit back, but I was told that was not an option. Given "Big Dan"s" revaluation, feedback for some others and my experience, I don't feel that I am being unreasonable in any context. I asked for a refund but was told that I have had the unit for too long. |
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Post by The History Kid on May 7, 2016 12:56:32 GMT -5
So, to a millennial mush-for-brains, this may be "hatorade" on display, but for me it is an expensive and frustrating consumption of time that has left me in a position to settle for less than I had wished. I am sure that many of you are very pleased with the products and support and that maybe my experience is the exception to the norm. That is the feeling that I am looking for as well... Cool your jets, tiger. What I was getting at is that it's really easy for someone to sit there and throw a temper tantrum when they don't have instant gratification, that's something that I associate with younger people today - not with people who have years on me as my senior, such as you're implying of yourself. It's a mass produced product, Emotiva is a small and wholly owned group of people that have thousands of products out there. I have Emotiva gear right now that doesn't work either, you don't see me blathering on about how "obviously this company is hogwash." I get it, I've worked with the public and companies enough to know how to have a little patience and respect for those who are under the bus and trying to fix issues every day. Your automatic assumption that I, for some reason, have a lesser wealth of knowledge than you simply because of age also doesn't improve your footing for your argument either, and not only is being called a "millennial" an insult to me, since I'm clearly not, but being also called a "mush-for-brains" by someone who doesn't even know me is just downright uncalled for and immature, moreso than the "hatorade" comment you hated so much. So I implore you again, sir, to take a chill pill and show some respect in your anger - both to fellow members on this forum, and to Emotiva on the whole. |
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Post by teaman on May 7, 2016 13:08:25 GMT -5
So, to a millennial mush-for-brains, this may be "hatorade" on display, but for me it is an expensive and frustrating consumption of time that has left me in a position to settle for less than I had wished. I am sure that many of you are very pleased with the products and support and that maybe my experience is the exception to the norm. That is the feeling that I am looking for as well... Cool your jets, tiger. What I was getting at is that it's really easy for someone to sit there and throw a temper tantrum when they don't have instant gratification, that's something that I associate with younger people today - not with people who have years on me as my senior, such as you're implying of yourself. It's a mass produced product, Emotiva is a small and wholly owned group of people that have thousands of products out there. I have Emotiva gear right now that doesn't work either, you don't see me blathering on about how "obviously this company is hogwash." I get it, I've worked with the public and companies enough to know how to have a little patience and respect for those who are under the bus and trying to fix issues every day. Your automatic assumption that I, for some reason, have a lesser wealth of knowledge than you simply because of age also doesn't improve your footing for your argument either, and not only is being called a "millennial" an insult to me, since I'm clearly not, but being also called a "mush-for-brains" by someone who doesn't even know me is just downright uncalled for and immature, moreso than the "hatorade" comment you hated so much. So I implore you again, sir, to take a chill pill and show some respect in your anger - both to fellow members on this forum, and to Emotiva on the whole. Once again I understand your frustration but I am confuzzled by your hatred and distrust for the brand. Look at my signature...I have also sold at least another half dozen Emotiva amps, cd players and other gear. I had a cd player fail and the company quickly took care of my concern. Don't paint the world with such a wide brush. If you had bought the processor from an Ebay seller and they offered to "fix" it for you, what recoil would you have? At least this company is standing behind their product and taking care of the issue for you, many won't. Also, you are in the company forum and most here support the company. No need to insult people in here. Most people in here feel for you and understand you being disappointed. |
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Post by beananimal on May 7, 2016 13:11:32 GMT -5
Beananimal - I'm just curious. I know you were frustrated with support. If support had been quicker to respond to your emails / and resolved things in a quicker manner - would you still be as frustrated as you are? Just wondering if you're more frustrated with the product or the support? I find slow email support from any company frustrating. A week ago, I would have said that a faster response would have prevented all of this. Now I am not sure if we would have not eventually ended up in the same boat. A quick response and/or RMA a month or so back may have found me happily waiting for the new model or buying an 88a to accompany the UMC. I can can tell you that this situation has (to me) uncovered several more issues that have added to my feelings and changed my overall perspective as things continue to unfold. I only got traction after a few weeks of trying and even then only got further follow ups after a lot of arm waving and airing my frustration here. It is reported that there may be issues with units retailed through the eBay store and that gives me further pause. The latest firmware is 2.5 years old and there is an unreleased beta that is nearly as old, giving me the impression of abandoned and unresolved issues. The production of these units was stopped long before their replacement was ready for market, why? To answer your second question, my frustration has evolved from trying to wrap my arms around audio drop-outs to full fledged disappointment in the product, support, and Emotiva in general, even if everyone is as kind as can be. |
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Post by teaman on May 7, 2016 13:57:00 GMT -5
Sounds to me like you are never going to be happy. Probably better off working with another company...
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Post by beananimal on May 7, 2016 15:33:49 GMT -5
So, to a millennial mush-for-brains, this may be "hatorade" on display, but for me it is an expensive and frustrating consumption of time that has left me in a position to settle for less than I had wished. I am sure that many of you are very pleased with the products and support and that maybe my experience is the exception to the norm. That is the feeling that I am looking for as well... Cool your jets, tiger. What I was getting at is that it's really easy for someone to sit there and throw a temper tantrum when they don't have instant gratification, that's something that I associate with younger people today - not with people who have years on me as my senior, such as you're implying of yourself. It's a mass produced product, Emotiva is a small and wholly owned group of people that have thousands of products out there. I have Emotiva gear right now that doesn't work either, you don't see me blathering on about how "obviously this company is hogwash." I get it, I've worked with the public and companies enough to know how to have a little patience and respect for those who are under the bus and trying to fix issues every day. Your automatic assumption that I, for some reason, have a lesser wealth of knowledge than you simply because of age also doesn't improve your footing for your argument either, and not only is being called a "millennial" an insult to me, since I'm clearly not, but being also called a "mush-for-brains" by someone who doesn't even know me is just downright uncalled for and immature, moreso than the "hatorade" comment you hated so much. So I implore you again, sir, to take a chill pill and show some respect in your anger - both to fellow members on this forum, and to Emotiva on the whole. What you were getting at? You didn't get at anything. You entered a thread for the sole purpose of making a childish trolling comment in front of the home crowd and then sat back and waited for a response. Your childish comment got exactly the fight you were looking for and now implore respect of being addressed like an adult?
What is it easy to sit there and do? It easy to sit behind a keyboard and sling commands and insults at somebody who does not share your time/value definition for a product, company or interaction.
I am not having a temper-tantrum and was certainly not looking for "instant" gratification. In fact, that only tantrum here appears to be yours. I have worked extremely hard to resolve my issues with this processor since I purchased it 6+ months ago. I have attempted to contact support numerous times over the period in question and posted here in a final attempt to get added traction and provide feedback in a public venue where other owners congregate. I have done so in a kind and manner and without confrontation.
As I mentioned above, we all assign value differently. It is rather juvenile (it appears to be a pattern in your logic) to attempt to discredit a persons perspective or value assignment because it does not agree with yours. The number of dead Emotiva components in your rack, your opinion of Emotiva or your support status is has absolutely no bearing here or on the value or validity of my opinion and experience.
If you don't like the millennial mush-for-brains moniker, then simply stop acting and debating like one. If you wish to be addressed in a kind and respectful manner, then act accordingly and you will be. You certainly don't see this flavor of exchange with the other adults in the room or Emotiva staff in this conversation, do you?
And lastly, as for your assertion that you are "clearly not" a "millennial", you posted your birthday right on your profile page. You say you were born in 1990 and that you are 26 years old. You sir, are a millennial, like it or not. And like it or not.
whatis.techtarget.com/definition/millennials-millennial-generation
From that page: "Neil Howe and William Strauss, authors of the 1991 book Generations: The History of America's Future, 1584 to 2069, are often credited with coining the term. Howe and Strauss define the Millennial cohort as consisting of individuals born between 1982 and 2004".
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Post by beananimal on May 7, 2016 15:42:07 GMT -5
Sounds to me like you are never going to be happy. Probably better off working with another company... Given the overall arc of this experience, I think that is not a bad assessment. I have no ill-will toward Emotiva and must say that when I have been able to communicate with them, they have been kind. In the same fashion, I have no doubt that there are many customers who don't share my opinion or experience.
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Post by beananimal on May 7, 2016 15:49:43 GMT -5
Also, you are in the company forum and most here support the company. No need to insult people in here. Most people in here feel for you and understand you being disappointed. Yes, everyone here, except for a single person has been more than cordial, company supporter or not. The only person I have insulted is the person who entered this thread solely for the purpose of trolling for a fight.
Also FWIW I don't "hate" the brand or anybody that works for the company. I am just unhappy with the situation at many levels.
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Post by Wideawake on May 7, 2016 16:44:16 GMT -5
Like some others here, I'm also very surprised at your experience. I have not interacted with Emotiva in the past few years but I do recall very timely and cordial responses to queries I have had in the past. I'm sorry that you are having this frustrating experience. Perhaps you can put the unit up for sale now and request Emotiva to ship the unit directly to the buyer once it has been repaired, instead of shipping it back to you, if they will be willing to do that. One way or another, this entire situation has soured me on the brand and it this point I am just looking to recoup my losses in the most efficient and least frustrating way possible. My preference here was for Emotiva to simply buy the unit back, but I was told that was not an option. Given "Big Dan"s" revaluation, feedback for some others and my experience, I don't feel that I am being unreasonable in any context. I asked for a refund but was told that I have had the unit for too long. |
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Post by beananimal on May 7, 2016 17:05:29 GMT -5
Like some others here, I'm also very surprised at your experience. I have not interacted with Emotiva in the past few years but I do recall very timely and cordial responses to queries I have had in the past. I'm sorry that you are having this frustrating experience. Perhaps you can put the unit up for sale now and request Emotiva to ship the unit directly to the buyer once it has been repaired, instead of shipping it back to you, if they will be willing to do that. One way or another, this entire situation has soured me on the brand and it this point I am just looking to recoup my losses in the most efficient and least frustrating way possible. My preference here was for Emotiva to simply buy the unit back, but I was told that was not an option. Given "Big Dan"s" revaluation, feedback for some others and my experience, I don't feel that I am being unreasonable in any context. I asked for a refund but was told that I have had the unit for too long.
I would be more than happy to make that arrangement with somebody if we can agree on an acceptable price and Emotiva is willing to participate. I am (honestly) glad that my situation is not the norm and that the majority if you are happy customers with an overall vastly different experience.
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Post by Jim on May 7, 2016 18:38:33 GMT -5
Regarding some of the back and forth, I just couldn't stop from breaking into song:
"This is the song that doesn't end
Yes, it goes on and on my friends
Some people started singing it not knowing what it was
And they'll continue singing it forever just because..."
Hopefully the processor gets fixed, gets sold and people can move on to happier things.
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Post by geebo on May 7, 2016 18:41:39 GMT -5
Given the choice of boxing it up and shipping it to you (geebo) or shipping it to Emotiva... I think you know that there is no reasonable chance that I would even consider entertaining such a silly offer. Given the circumstances and resale value, I am likely going to go forward with the RMA and then immediately attempt to sell the unit as factory repaired/serviced and get my money back out of it before the value drops with the release of the new models. The juvenile "hatorade" comment is something I do wish to address here. I am a very reasonable person with what I consider a very reasonable expectation of quality and customer service. My expectations and assignment of value my differ greatly from some, or all of you. I am not naive to the fact that components fail, software can have bugs, or customer service can sometimes drop the ball. My frustration displayed here is the result of multiples of these factors that have grown more irksome as time has passed and is not the result of a single issue with the product or the handling of my support request. While Keith and Emotiva are now attempting to make things right and have been more than cordial with each contact, the damage has already been done. As I mentioned, I was eager to use the UMC-200 as a stepping stone to its eventual Dirac enabled replacement or in conjunction with a MiniDSP 88a, or at the very minimum use REW with the UMC-200 until I outgrew it. It is my belief that the Dirac product is far superior to the XT32 based products and therefore, I am not at all thrilled to have settled on then Marantz and added cost of the XT32 pro license and kit. Simply put, I have settled for a far fro optimal path that is as expensive as the better alternatives, but have done so because this experience has left me with no faith in Emotiva. So, to a millennial mush-for-brains, this may be "hatorade" on display, but for me it is an expensive and frustrating consumption of time that has left me in a position to settle for less than I had wished. I am sure that many of you are very pleased with the products and support and that maybe my experience is the exception to the norm. That is the feeling that I am looking for as well... A factory serviced UMC-200 will soon be on the market. If any of you are interested please let me know. So we can deduce that you weren't serious when you made reference to the $500 loss. My apology but you made it sound like you were just going to put (or throw) it away without getting repairs performed. |
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