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Post by Dan Laufman on Jun 8, 2017 21:32:49 GMT -5
Hi all,
Please know that Lonnie and I are aware of your feedback and working to address issues as we are able to confirm and repeat them.
There are many, many variables involved in designing this type of gear and mute timings in particular are a "black art".
Too aggressive and complaints about dropped audio. Less aggressive and you get these little farts and stuff.
We're working to improve performance and the user experience in general. We are not letting this current build "rest". Many tweaks and improvements are in the works.
Keep the faith, we hear you.
Cheers,
Big Dan
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Post by novisnick on Jun 8, 2017 21:44:02 GMT -5
Hi all, Please know that Lonnie and I are aware of your feedback and working to address issues as we are able to confirm and repeat them. There are many, many variables involved in designing this type of gear and mute timings in particular are a "black art". Too aggressive and complaints about dropped audio. Less aggressive and you get these little farts and stuff. We're working to improve performance and the user experience in general. We are not letting this current build "rest". Many tweaks and improvements are in the works. Keep the faith, we hear you. Cheers, Big Dan Thanks for chiming in Big guy! |
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Post by harlan on Jun 8, 2017 23:05:24 GMT -5
From the guy who promised us we would have our manuals 4 months ago. Time for results not words. Sorry to be harsh but these responses are predictable. The natives get a bit restless and we get the word from the big guy that the little farts are being worked on.
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Post by adaboy on Jun 9, 2017 1:07:50 GMT -5
Hi all, Please know that Lonnie and I are aware of your feedback and working to address issues as we are able to confirm and repeat them. There are many, many variables involved in designing this type of gear and mute timings in particular are a "black art". Too aggressive and complaints about dropped audio. Less aggressive and you get these little farts and stuff. We're working to improve performance and the user experience in general. We are not letting this current build "rest". Many tweaks and improvements are in the works. Keep the faith, we hear you. Cheers, Big Dan If only there was a thumbs down button 👎 |
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Post by GTPlus on Jun 9, 2017 7:40:20 GMT -5
Hi all, Please know that Lonnie and I are aware of your feedback and working to address issues as we are able to confirm and repeat them. There are many, many variables involved in designing this type of gear and mute timings in particular are a "black art". Too aggressive and complaints about dropped audio. Less aggressive and you get these little farts and stuff. We're working to improve performance and the user experience in general. We are not letting this current build "rest". Many tweaks and improvements are in the works. Keep the faith, we hear you. Cheers, Big Dan Thanks Dan, I really do appreciate the support and response. If I could, I'd like to add a "less aggressive" request that I do not think is in this thread. I'd like to be able to adjust the distances EMO-Q sets in equal amounts. For example, if it sets my right at 8.6 and my left at 8.7, I can't manually set them both the same. I seem to recall the adjustments going in 0.2 increments. |
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KeithL
Administrator 
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Post by KeithL on Jun 9, 2017 11:15:24 GMT -5
The distance thing is just a quirk - and there's an easy way around it. Once EmoQ has been run and set the distances, manual adjustments occur in specific increments in addition to them. This sometimes leaves you unable to manually set exactly the same distances for different speakers. There are TWO ways around this: 1) If you do a full reset, all the distances reset to zero, and all of them will then move in the same steps. 2) If you lower the distance settings on any speaker PAST ZERO, then go back up again, it will start from zero again and go in the standard steps. Therefore, if you lower the distance settings on one or more speakers past zero, then raise them back up again, they will again be "in step". (So, if you want to match the distances for two channels exactly, roll both of them down past zero, and then back up to where you want them, and the steps will then line up exactly.) Hi all, Please know that Lonnie and I are aware of your feedback and working to address issues as we are able to confirm and repeat them. There are many, many variables involved in designing this type of gear and mute timings in particular are a "black art". Too aggressive and complaints about dropped audio. Less aggressive and you get these little farts and stuff. We're working to improve performance and the user experience in general. We are not letting this current build "rest". Many tweaks and improvements are in the works. Keep the faith, we hear you. Cheers, Big Dan Thanks Dan, I really do appreciate the support and response. If I could, I'd like to add a "less aggressive" request that I do not think is in this thread. I'd like to be able to adjust the distances EMO-Q sets in equal amounts. For example, if it sets my right at 8.6 and my left at 8.7, I can't manually set them both the same. I seem to recall the adjustments going in 0.2 increments. |
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KeithL
Administrator
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Post by KeithL on Jun 9, 2017 11:37:33 GMT -5
I think you're absolutely right: the MC-700 is definitely a bit finicky when it comes to USB drives. I do a LOT of stuff with computers, and running into certain drives that just won't work on certain computers isn't at all unusual, but it doesn't happen very often. There are minute variations in the timing and tolerances of various thumb drives, and different batches of the same one may have different internal parts or firmware. We use a lot of a certain brand and model of drives here.... those cheap little red and black Sandisk ones..... and yet, while most of them work with the MC-700, a few do not. We have "looked at it hard enough" to decide that we can't find any obvious pattern... In this case we're not really sure where the fault lies.... and the USB circuitry in the MC-700 is admittedly "a secondary function". This is also a "robust failure"; while some drives may not work outright, they won't partially work, and you won't brick your MC-700 during an update because of a drive it doesn't like. To be totally honest, this looks like something that doesn't cause much harm, would be difficult to figure out, and might end up being expensive to fix. As a result, being only a minor annoyance, it is really far down on the priority list. (It simply isn't worth spending thousands of $$$ in development time to fix a problem that requires a few customers to try a few different USB drives that cost $5 a piece.) There seems to be a very frequent problem with USB drives not being recognized by the MC; even by people who follow the formatting and instructions to the T. I know I have a couple that don't work but was able to find 1 that did. I am curious if anyone has sent them (or if they've even asked) non-working drives so they could investigate and diagnose? I am going to have to assume that this one *can't* be on the thumb drive manufacturers not following the USB spec close enough. |
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Post by rbk123 on Jun 9, 2017 12:22:17 GMT -5
On the one hand, I would agree that to continue spending $$ on resolving an item with a small gain isn't wise. On the other, it would seem a bad sign that something like this can't be figured out by the engineers. However, we (or at least I do) appreciate your transparency on this issue.
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Post by vneal on Jun 9, 2017 12:50:59 GMT -5
From the guy who promised us we would have our manuals 4 months ago. Time for results not words. Sorry to be harsh but these responses are predictable. The natives get a bit restless and we get the word from the big guy that the little farts are being worked on. Really? Most audio mfg now offer an online catalog only. Go to the website click on MC700 then click on Resources and print yourself a catalog |
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Post by donnyb on Jun 9, 2017 15:50:34 GMT -5
Hi all, Please know that Lonnie and I are aware of your feedback and working to address issues as we are able to confirm and repeat them. There are many, many variables involved in designing this type of gear and mute timings in particular are a "black art". Too aggressive and complaints about dropped audio. Less aggressive and you get these little farts and stuff. We're working to improve performance and the user experience in general. We are not letting this current build "rest". Many tweaks and improvements are in the works. Keep the faith, we hear you. Cheers, Big Dan Thank you for taking the time to respond. I am looking forward to the tweaks and improvements. |
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Post by harlan on Jun 9, 2017 17:56:32 GMT -5
From the guy who promised us we would have our manuals 4 months ago. Time for results not words. Sorry to be harsh but these responses are predictable. The natives get a bit restless and we get the word from the big guy that the little farts are being worked on. Really? Most audio mfg now offer an online catalog only. Go to the website click on MC700 then click on Resources and print yourself a catalog 2 things....first and foremost the on line manual doesn't reflect the actual operation of the unit and lacks detail. Second, HE made the promise not me. So lets not make this about me. Sorry I expect people to follow through with their committments. |
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Post by harlan on Jun 9, 2017 18:09:20 GMT -5
On the one hand, I would agree that to continue spending $$ on resolving an item with a small gain isn't wise. On the other, it would seem a bad sign that something like this can't be figured out by the engineers. However, we (or at least I do) appreciate your transparency on this issue. Yea let the customer buy jump drives until they find one that works. I was fortunate, the $15 one I bought worked like a charm. I mailed it to a less fortunate member who had been through a bunch of drives. For some reason the drive that worked for me didnt work for him. I think he ended up giving up in frustration. Its not a big issue unless your him I guess. |
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nrde
Minor Hero
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Post by nrde on Jun 10, 2017 5:44:39 GMT -5
Yea let the customer buy jump drives until they find one that works. I was fortunate, the $15 one I bought worked like a charm. I mailed it to a less fortunate member who had been through a bunch of drives. For some reason the drive that worked for me didnt work for him. I think he ended up giving up in frustration. Its not a big issue unless your him I guess. It's almost impossible to test everything that is available. Is it a feature of the electronics in MC-700? Maybe, but what would your solution be? I have had the same trouble with different equipment during the years, solutions to the troubles seems to have more to do with the moon than the software or hardware used. |
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nrde
Minor Hero
Posts: 62
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Post by nrde on Jun 10, 2017 5:50:20 GMT -5
From the guy who promised us we would have our manuals 4 months ago. Time for results not words. Sorry to be harsh but these responses are predictable. The natives get a bit restless and we get the word from the big guy that the little farts are being worked on. Really? Most audio mfg now offer an online catalog only. Go to the website click on MC700 then click on Resources and print yourself a catalog What others do or don't doesn't matter. A proper up to date manual was promised "in couple of weeks". If the online version was better or more up to date than what I got with my device I would print or use that one, but it isn't. Are you happy with your manual? To me the current one is a "quick setup guide" not a manual. |
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Post by harlan on Jun 10, 2017 6:58:57 GMT -5
Yea let the customer buy jump drives until they find one that works. I was fortunate, the $15 one I bought worked like a charm. I mailed it to a less fortunate member who had been through a bunch of drives. For some reason the drive that worked for me didnt work for him. I think he ended up giving up in frustration. Its not a big issue unless your him I guess. It's almost impossible to test everything that is available. Is it a feature of the electronics in MC-700? Maybe, but what would your solution be? I have had the same trouble with different equipment during the years, solutions to the troubles seems to have more to do with the moon than the software or hardware used. The solution certainly isn't failing to provide a customer a way to fix defects in your product. The firmware upgrade exists for a reason. The reason is to address issues that should have been resolved prior to the product release. I personally haven't had a compatibility issue with jump drives before but evidently they exist. So given that, the question should be "what is Emotiva's solution?". |
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klinemj
Emo VIPs 
Official Emofest Scribe
Posts: 15,093
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Post by klinemj on Jun 10, 2017 8:22:00 GMT -5
Really? Most audio mfg now offer an online catalog only. Go to the website click on MC700 then click on Resources and print yourself a catalog 2 things....first and foremost the on line manual doesn't reflect the actual operation of the unit and lacks detail. Second, HE made the promise not me. So lets not make this about me. Sorry I expect people to follow through with their committments. So, there is a manual and you find it insufficient. please stop saying there is none. Mark |
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Post by beardedalbatross on Jun 10, 2017 8:30:23 GMT -5
2 things....first and foremost the on line manual doesn't reflect the actual operation of the unit and lacks detail. Second, HE made the promise not me. So lets not make this about me. Sorry I expect people to follow through with their committments. So, there is a manual and you find it insufficient. please stop saying there is none. Mark Dan said they would ship out manuals. They did not. Why he said they would I have absolutely no idea. The way the MC700 has been handled is the kind of thing that destroys brand perception. |
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Post by harlan on Jun 10, 2017 10:34:17 GMT -5
2 things....first and foremost the on line manual doesn't reflect the actual operation of the unit and lacks detail. Second, HE made the promise not me. So lets not make this about me. Sorry I expect people to follow through with their committments. So, there is a manual and you find it insufficient. please stop saying there is none. Mark I never said there wasn't one. The manual that shipped with the unit and the one that is on line is useless. What I did say was we were promised a real manual by Dan twice. The first time was just after the original batch was shipped and the second time was in Feb. I believe. I'm not the one who made the promises. I also believe Dan can defend himself if he chooses to. |
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Post by harlan on Jun 10, 2017 10:42:48 GMT -5
This was the first promise made on Jan 13th:
Before anyone complains about the owners manual looking "cheap", please know that this is a temporary manual. We made some edits and corrections and dumped the original manual and then made a quick copy for you to use right away.
All MC-700 owners will receive a "pretty" manual in a couple of weeks via USPS.
Cheers,
Big Dan
The second promise was in Feb/Mar. Those that have the UMC have a distinct advantage over us who dont. I'm sure there are a lot of benefits I'm not using because I'm not familar with the platform. I dont have the time to hunt and peck so a complete and usable manual as promised would be helpful.
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klinemj
Emo VIPs
Official Emofest Scribe
Posts: 15,093
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Post by klinemj on Jun 10, 2017 11:47:05 GMT -5
whatever...it doesn't seem like a terribly complicated unit.
Mark
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