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Post by davidl81 on Jul 6, 2019 11:03:50 GMT -5
It really seems like the early models are riddled with more problems than later production ones for some reason (considering that they are the exact same thing). Mine was one of the early ones and was doing OK till yesterday when it decided to lower the output on its’ own and could not get it back. Retracing my steps it seemed like it started when I adjusted the output level of the HDMI input to try and compensate for the very compressed sound at near reference levels. Once I put it back to maximum it made no difference. I had to play back at 0dB or +11dB to get near the same volume. Hard reboot had no effect. Finally shut it off and will try again when I have some time. I’m sure the problem is non reproducible and that it must be my other equipment (EXTREME SARCASM). This was it for me with this processor and I will not be keeping it once I settle on what I want my next one to be. We have also decided to delete Emotiva from our recommended list of vendors (for a variety of reasons). I think they have done irreparable damage to their reputation with the release of this product (and lack of timely updates); and have pretty much lost every enthusiast that ever was excited about the RMC1! That sucks about the issues with the RMC. Are you also telling your customers to avoid Emotiva amps? And if so what are you recommending instead? I’m just curious since I still find their amps to be a fairly good value and they seem to be fairly trouble free. |
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Post by Geronimo on Jul 6, 2019 11:16:57 GMT -5
It really seems like the early models are riddled with more problems than later production ones for some reason (considering that they are the exact same thing). Mine was one of the early ones and was doing OK till yesterday when it decided to lower the output on its’ own and could not get it back. Retracing my steps it seemed like it started when I adjusted the output level of the HDMI input to try and compensate for the very compressed sound at near reference levels. Once I put it back to maximum it made no difference. I had to play back at 0dB or +11dB to get near the same volume. Hard reboot had no effect. Finally shut it off and will try again when I have some time. I’m sure the problem is non reproducible and that it must be my other equipment (EXTREME SARCASM). This was it for me with this processor and I will not be keeping it once I settle on what I want my next one to be. We have also decided to delete Emotiva from our recommended list of vendors (for a variety of reasons). I think they have done irreparable damage to their reputation with the release of this product (and lack of timely updates); and have pretty much lost every enthusiast that ever was excited about the RMC1! That sucks about the issues with the RMC. Are you also telling your customers to avoid Emotiva amps? And if so what are you recommending instead? I’m just curious since I still find their amps to be a fairly good value and they seem to be fairly trouble free. EMOTIVA should reconsider, and never jump into the processor market ever again. They are simply not serious about it. All they do is tarnish the brand, and have become a joke in the AV community as a whole. Many post circulating about it all over the internet, and social media.... They alienate their customers, with the AV processors, and keep on making the same mistakes over, and over, again and again, year over year. |
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Post by goozoo on Jul 6, 2019 11:55:34 GMT -5
It really seems like the early models are riddled with more problems than later production ones for some reason (considering that they are the exact same thing). Mine was one of the early ones and was doing OK till yesterday when it decided to lower the output on its’ own and could not get it back. Retracing my steps it seemed like it started when I adjusted the output level of the HDMI input to try and compensate for the very compressed sound at near reference levels. Once I put it back to maximum it made no difference. I had to play back at 0dB or +11dB to get near the same volume. Hard reboot had no effect. Finally shut it off and will try again when I have some time. I’m sure the problem is non reproducible and that it must be my other equipment (EXTREME SARCASM). This was it for me with this processor and I will not be keeping it once I settle on what I want my next one to be. We have also decided to delete Emotiva from our recommended list of vendors (for a variety of reasons). I think they have done irreparable damage to their reputation with the release of this product (and lack of timely updates); and have pretty much lost every enthusiast that ever was excited about the RMC1! That sucks about the issues with the RMC. Are you also telling your customers to avoid Emotiva amps? And if so what are you recommending instead? I’m just curious since I still find their amps to be a fairly good value and they seem to be fairly trouble free. Keeping in mind that this is their (Emotiva’s) house, one cannot be too candid. I agree on the value proposition with regard to their amps, but we always spec out based on the size of the job and budget. If a client insists on having Emotiva amps then so be it, but not our first choice. I can tell you however that we have had three installs where clients had purchased RMC1 and two of them are no longer owners. That puts it at 33% by that metric. |
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richb
Sensei
Oppo Beta Group - Audioholics Reviewer
Posts: 890
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Post by richb on Jul 6, 2019 13:17:52 GMT -5
That sucks about the issues with the RMC. Are you also telling your customers to avoid Emotiva amps? And if so what are you recommending instead? I’m just curious since I still find their amps to be a fairly good value and they seem to be fairly trouble free. EMOTIVA should reconsider, and never jump into the processor market ever again. They are simply not serious about it. All they do is tarnish the brand, and have become a joke in the AV community as a whole. Many post circulating about it all over the internet, and social media.... They alienate their customers, with the AV processors, and keep on making the same mistakes over, and over, again and again, year over year. Emotiva should power through it and do whatever it takes to get this processor trouble free, first without Dirac and then add it. - Rich |
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Post by liv2teach on Jul 6, 2019 13:22:49 GMT -5
That sucks about the issues with the RMC. Are you also telling your customers to avoid Emotiva amps? And if so what are you recommending instead? I’m just curious since I still find their amps to be a fairly good value and they seem to be fairly trouble free. Keeping in mind that this is their (Emotiva’s) house, one cannot be too candid. I agree on the value proposition with regard to their amps, but we always spec out based on the size of the job and budget. If a client insists on having Emotiva amps then so be it, but not our first choice. I can tell you however that we have had three installs where clients had purchased RMC1 and two of them are no longer owners. That puts it at 33% by that metric. Very unfortunate... I've been trying to sell an Emotiva 40% off card that I paid $700+ for about a year and a half ago. Can't give the thing away now. Had I guy offer $650 on Ebay, I declined and then a month later went back and told him I would take $650...he said after reading up on the RMC and all of the problems, he no longer wanted it...he's waiting for the Monoprice unit to be released. I think Emotiva did real damage to their rep on this one.... Anyone want to buy a 40% off card? |
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Post by Loop 7 on Jul 6, 2019 14:31:24 GMT -5
I imagine someone posted this in the thread but did the XMC-1 have issues when it was launched?
If so, did Emotiva provide frequent updates regarding the progress of resolving issues?
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klinemj
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Official Emofest Scribe
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Post by klinemj on Jul 6, 2019 16:20:01 GMT -5
I imagine someone posted this in the thread but did the XMC-1 have issues when it was launched? If so, did Emotiva provide frequent updates regarding the progress of resolving issues? It did have issues, but they were fairly quickly resolved. The UMC-1 had worse issues than the XMC-1 and (in my opion) that the RMC-1. Updates were not as frequent on either as some wanted, but they met my needs. Mark |
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Post by Geronimo on Jul 6, 2019 16:59:44 GMT -5
EMOTIVA should reconsider, and never jump into the processor market ever again. They are simply not serious about it. All they do is tarnish the brand, and have become a joke in the AV community as a whole. Many post circulating about it all over the internet, and social media.... They alienate their customers, with the AV processors, and keep on making the same mistakes over, and over, again and again, year over year. Emotiva should power through it and do whatever it takes to get this processor trouble free, first without Dirac and then add it. - Rich That goes without saying. |
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richb
Sensei
Oppo Beta Group - Audioholics Reviewer
Posts: 890
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Post by richb on Jul 6, 2019 18:52:19 GMT -5
Emotiva should power through it and do whatever it takes to get this processor trouble free, first without Dirac and then add it. - Rich That goes without saying. I think it needed saying, given earlier posts.  - Rich |
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Post by millst on Jul 7, 2019 15:21:05 GMT -5
Yes, the XMC-1 did have issues on launch, including delivery without Dirac. I would say that their communication level then is about the same as it is now.
Unlike Mark, I would not rate their speed in resolving them as "quick." I believe the XMC-1 came out in Summer 2014 and they delivered Dirac before the end of the year. I purchased Spring 2015 and still ran into bugs that were not resolved for many many months. However, on a positive note, they did get Dirac out much faster than this go-around.
-tm
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Post by thrillcat on Jul 7, 2019 16:38:17 GMT -5
However, on a positive note, they did get Dirac out much faster than this go-around. -tm They also didn't have to wait months on Dirac last time around. |
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Post by AudioHTIT on Jul 7, 2019 19:44:06 GMT -5
Yes, the XMC-1 did have issues on launch, including delivery without Dirac. I would say that their communication level then is about the same as it is now. Unlike Mark, I would not rate their speed in resolving them as "quick." I believe the XMC-1 came out in Summer 2014 and they delivered Dirac before the end of the year. I purchased Spring 2015 and still ran into bugs that were not resolved for many many months. However, on a positive note, they did get Dirac out much faster than this go-around. -tm I also picked up my XMC-1 spring of 2015, I think it turned 4 in May. I don’t remember having many early problems with it, other than it took me a bit to get Dirac right, operationally mine worked well. The V3 board certainly had challenges, though I’d say most of mine were minimal after a couple months (the Mac mini being an exception). But, as we’re seeing with the RMC-1, what equipment people have associated with their processors very much (and rightly) colors their experience and opinion. |
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Post by rooster19 on Jul 8, 2019 6:50:03 GMT -5
It wasn't necessarily reasonable for them to expect buyers to shell out $4999 for what a lot of enthusiasts would call a beta product either. I understand a lot of people are happy with the RMC-1, but on the enthusiast forums (AVS and even here) they have lost nearly everyone. They need to do a lot to gain the trust back in the community regarding their processors. If Emotiva was my company I would want to keep hope alive and go out of my way to make the RMC-1 buyers as happy as can be.
As most RMC-1 buyers likely have multiple Emotiva Amps to go with it.
I was one of the first to buy an RMC-1 so I get it, and I put down my money down just like everyone else. With that said, requesting a daily update is a bit much.....do you give daily updates at your job on the projects you are working on? I don't and get asked for weekly or bi-weekly updates on items we are working on. Again I understand your frustration but I also think that access that we have to key folks at Emotiva is amazing.....what other company in the retail electronics are you able to interact with the CEO to the VP of Technology.....try that with Marantz or Anthem. Thats the pro's and con's of a small company right. I do love that someone actually answers the phone at emotiva, as opposed to Datasat or Theta were customer support routes you to a number that is no longer in service. I hope Emo gets this working soon and stays in the processor game. |
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Post by jim80z on Jul 8, 2019 7:31:05 GMT -5
I hope Emo gets this working soon and stays in the processor game. I agree, they have some cool ideas and products and I do wish them every success......but as we have all said previously their comms must improve especially while these issues exist. emotiva - What is the latest re V1.4? - How is the rewriting of the code going ie to make it more native to the RMC-1? - What is the ETA on the availability of this important release? - Any more information on identifying some of the specific bugs people have written about on this forum? Thanks |
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LCSeminole
Global Moderator 
Res firma mitescere nescit.
Posts: 20,864
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Post by LCSeminole on Jul 8, 2019 8:08:19 GMT -5
Releasing a weekly update just to say, "there is no update at this time" or "we're making progress" or "we've narrowed down the 50,000 code possibilities to 49,958", or "we've fixed bug A, only to find we've now made new bug's D,E & F", especially if these updates are to just make any owners or potential owners feel better that they are assured that the firmware is being worked on, is just a waste of everyone's time. DIYD/DIYD, especially when 6 or 8 weeks go by and 6 or 8 weekly updates that don't give you that warm fuzzy feeling of near completion have come and gone, and at that point frustrations have reached a new record high.
For those of you that feel there is a conspiracy that Dan and Lonnie are keeping new firmwares from you, you just don't know Dan and Lonnie then, I do, and they are honest upstanding, hard working professionals. They want these bugs to be fixed more than you do, and THEY ARE WORKING VERY HARD TO DO JUST THAT. When they have a firmware that they believe to be ready for release, it will be released. I realize that we are now living in a world of "INSTANT GRATIFICATION", but I assure you there is nothing "INSTANT" about code writing especially as complex as today's processors are.
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Post by hsamwel on Jul 8, 2019 8:10:34 GMT -5
I hope Emo gets this working soon and stays in the processor game. I agree, they have some cool ideas and products and I do wish them every success......but as we have all said previously their comms must improve especially while these issues exist. emotiva - What is the latest re V1.4? - How is the rewriting of the code going ie to make it more native to the RMC-1? - What is the ETA on the availability of this important release? - Any more information on identifying some of the specific bugs people have written about on this forum? Thanks Yes, I think so also. A company with some fantastic products with great value. Not the best there is but among the best in their price class on most products. Emotiva: Yes, when will it be released??? 😀 It’s like java vs C/assembler. Code that fit everything is usually slower and does not utlize all features of the higher end product. |
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Post by hsamwel on Jul 8, 2019 8:56:26 GMT -5
Releasing a weekly update just to say, "there is no update at this time" or "we're making progress" or "we've narrowed down the 50,000 code possibilities to 49,958", or "we've fixed bug A, only to find we've now made new bug's D,E & F", especially if these updates are to just make any owners or potential owners feel better that they are assured that the firmware is being worked on, is just a waste of everyone's time. DIYD/DIYD, especially when 6 or 8 weeks go by and 6 or 8 weekly updates that don't give you that warm fuzzy feeling of near completion have come and gone, and at that point frustrations have reached a new record high. For those of you that feel there is a conspiracy that Dan and Lonnie are keeping new firmwares from you, you just don't know Dan and Lonnie then, I do, and they are honest upstanding, hard working professionals. They want these bugs to be fixed more than you do, and THEY ARE WORKING VERY HARD TO DO JUST THAT. When they have a firmware that they believe to be ready for release, it will be released. I realize that we are now living in a world of "INSTANT GRATIFICATION", but I assure you there is nothing "INSTANT" about code writing especially as complex as today's processors are. There’s no need for weekly reports. Just that when a company releases a product that is so obviously not finished or even near it they should talk more about what they are doing to fix things. Like doing a blog or something. Also regular firmware updates, say every month, first 8-10 months until it’s stable would be good also. Maybe even betas so people could test fixes quickly. Like Oppo used to do. btw Emotiva is there a possibility of getting streaming apps with the streaming addon card? I would love to hear native TIDAL rather than using an external unit.  |
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Post by thrillcat on Jul 8, 2019 9:51:57 GMT -5
Also regular firmware updates, say every month, first 8-10 months until it’s stable would be good also. Maybe even betas so people could test fixes quickly. I don't think you understand firmware. By arbitrarily saying "we're going to release a new firmware every month" you're opening up a HUGE can of worms. Oppo released firmware updates when they were ready. If you want just a random new firmware update because it's been 30 days, you obviously don't care too much about the stability of your processor. I think the only thing communications-wise that I'd be upset with right now is that they said a few weeks ago they would be releasing the next version very soon, within a week, whatever it was they said. When that point came and went, there should've been a quick update saying "not coming along as quickly as possible" or "fixed a lot of things, but a couple things broke, as soon as they're fixed again, we'll let you know". Other than addressing their own self-imposed release schedule announcement, I don't think they owe anybody anything other than working as hard as they can in house to get a new, stable firmware ready for release. I don't doubt for a minute that this is exactly what's happening right now. |
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Post by hsamwel on Jul 8, 2019 11:15:00 GMT -5
Also regular firmware updates, say every month, first 8-10 months until it’s stable would be good also. Maybe even betas so people could test fixes quickly. I don't think you understand firmware. By arbitrarily saying "we're going to release a new firmware every month" you're opening up a HUGE can of worms. Oppo released firmware updates when they were ready. If you want just a random new firmware update because it's been 30 days, you obviously don't care too much about the stability of your processor. I think the only thing communications-wise that I'd be upset with right now is that they said a few weeks ago they would be releasing the next version very soon, within a week, whatever it was they said. When that point came and went, there should've been a quick update saying "not coming along as quickly as possible" or "fixed a lot of things, but a couple things broke, as soon as they're fixed again, we'll let you know". Other than addressing their own self-imposed release schedule announcement, I don't think they owe anybody anything other than working as hard as they can in house to get a new, stable firmware ready for release. I don't doubt for a minute that this is exactly what's happening right now. I understand firmware perfectly fine thank you. If you have a really buggy product you’ll need to get the features that has been tested and found working out quickly. I don’t think they work on the whole software in one go. It must be many parts put together. The parts that has not been fully tested don’t have to be compiled to the complete firmware. I would guess that atleast one bug or feature is fixed/added every month. It should not be impossible to keep release/beta code apart?! Other companies do this. Yes Oppo released firmware when they found it working, usually first a beta before final release. But some functions they worked on for several months, even years, and chose not to include in firmware releases until they where satisfied. I think Emotiva is doing their best, but I guess they don’t have the manpower or experience Oppo’s engineers had. Yes, I agree if a company promise a date/time of release they should make a statement if it’s delayed. In this case I believe they said in about 10 days or so. Missing it by 5-10 days I would guess still is within or so  |
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KeithL
Administrator
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Post by KeithL on Jul 8, 2019 11:25:48 GMT -5
As I've mentioned before - it is almost certain that there will be at least one streaming client expansion module for the RMC-1. (We'll also almost certainly be announcing a separate streaming box soon.)
And, yes, they will almost certainly support Tidal, QoBuz, or both.
Releasing a weekly update just to say, "there is no update at this time" or "we're making progress" or "we've narrowed down the 50,000 code possibilities to 49,958", or "we've fixed bug A, only to find we've now made new bug's D,E & F", especially if these updates are to just make any owners or potential owners feel better that they are assured that the firmware is being worked on, is just a waste of everyone's time. DIYD/DIYD, especially when 6 or 8 weeks go by and 6 or 8 weekly updates that don't give you that warm fuzzy feeling of near completion have come and gone, and at that point frustrations have reached a new record high. For those of you that feel there is a conspiracy that Dan and Lonnie are keeping new firmwares from you, you just don't know Dan and Lonnie then, I do, and they are honest upstanding, hard working professionals. They want these bugs to be fixed more than you do, and THEY ARE WORKING VERY HARD TO DO JUST THAT. When they have a firmware that they believe to be ready for release, it will be released. I realize that we are now living in a world of "INSTANT GRATIFICATION", but I assure you there is nothing "INSTANT" about code writing especially as complex as today's processors are. There’s no need for weekly reports. Just that when a company releases a product that is so obviously not finished or even near it they should talk more about what they are doing to fix things. Like doing a blog or something. Also regular firmware updates, say every month, first 8-10 months until it’s stable would be good also. Maybe even betas so people could test fixes quickly. Like Oppo used to do. btw Emotiva is there a possibility of getting streaming apps with the streaming addon card? I would love to hear native TIDAL rather than using an external unit. |
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