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Post by Ex_Vintage on Nov 17, 2019 21:08:42 GMT -5
The Emotiva website currently lists a XMC-1 refurbished unit for $999 with a 1 year warranty. I have not seen an XMC-1 with the HDMI 2.0 board for sale for that low a price. Most are $12-1800 bucks. So, If you purchased an XMC-1 prior to them being discontinued at retail price of $2500 and now, your unit is worth less than a grand after 2 years? Is that good for brand image and the perception of quality and value in the marketplace?
The main theme behind the advertising for the refurb XMC-1's is "One of our favorite applications is to use the XMC-1 as the heart of a high-end 2.0, 2.1, or better yet, 2.2 stereo system! The XMC-1's two-channel performance is legendary, and it's worth buying one for this application alone". Has this undercut the demand for the XSP-1?
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Post by creimes on Nov 17, 2019 21:15:15 GMT -5
I'm thinking more along the lines of wanting to unload the trade in's as anyone who purchased the XMC-1 is allowed to trade up to the XMC-2 for a good deal and this allows probably a lot of people the chance to get an XMC-1 that maybe wouldn't have because of the cost to do so, even though Emotiva has a much lower cost than many other companies it is still a lot of money for many of us. It does suck though if someone is trying to sell their 2 year old XMC-1, but can't please everyone.
I sent a buddy the link for one of those XMC-1's but his basement is about a year away from being done, he doesn't struggle with money at all but doesn't want to spend money on the XMC-1 at this point even at the good price it is but he isn't an audio nut either, he has my old UMC-1 and XPA-5 and some Emotiva speakers and really likes it, I hoped he would have purchased one as he is going to go with a nice big 4K TV for his recroom but oh well.
Chad
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Post by 405x5 on Nov 17, 2019 22:32:30 GMT -5
The Emotiva website currently lists a XMC-1 refurbished unit for $999 with a 1 year warranty. I have not seen an XMC-1 with the HDMI 2.0 board for sale for that low a price. Most are $12-1800 bucks. So, If you purchased an XMC-1 prior to them being discontinued at retail price of $2500 and now, your unit is worth less than a grand after 2 years? Is that good for brand image and the perception of quality and value in the marketplace? The main theme behind the advertising for the refurb XMC-1's is "One of our favorite applications is to use the XMC-1 as the heart of a high-end 2.0, 2.1, or better yet, 2.2 stereo system! The XMC-1's two-channel performance is legendary, and it's worth buying one for this application alone". Has this undercut the demand for the XSP-1? That’s a good question, but I would not spend time thinking about it. How good (or not so) kinda depends on when you got the XMC, 40 percent off (or not) card etc. If I recall, I was around 1200 plus the card I got on EBay in 2013 or early 14, so the number doesn’t sound so bad to me. That being said, I don’t worry about resale value when buying these types of electronic components (at all). Bill
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Post by thrillcat on Nov 17, 2019 22:51:21 GMT -5
Those refurbs are not eligible for the trade-in to the new line of processors, and the 1-year warranty is less than what remains on some of the units on the used market. Those two things make them more valuable than the refurbs.
And I’ve seen more than one report of the refurbs showing up with issues and needing to be sent back to Emo.
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KeithL
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Post by KeithL on Nov 18, 2019 11:14:12 GMT -5
Let's see.....
If you're simply looking for a great two-channel processor, or one that supports 5.1 and 7.1, but not Dolby Atmos or DTS:X... Then a Certified Refurbished XMC-1 is an awesome deal for $1000 (note that you do get a shorter warranty than with a new one; and you will have to purchase Dirac Live separately if you want it). And, if you own an XMC-1, and you're satisfied with 5.1 and 7.1 channels, then you're still doing fine.
And, if you purchased an XMC-1 recently, at the full price of $2499, and you want to upgrade to Dolby Atmos and DTS:X, then your XMC-1 is worth almost $2000 as a trade-in on a new XMC-2. (And, if you bought an older XMC-1 from us, it's still worth almost that much as a trade-in.)
To be quite honest, we do our part to support the used equipment market, and the resale value of our equipment, by offering a relatively lengthy transferable warranty on our new gear. However, to put it bluntly, it doesn't hurt our feelings terribly if we end up cutting into the value of our gear on the used market by offering better deals to our customers who still own it.
As for the XSP-1.... We've found that most people who are shopping for a high-end two channel preamp fall into two groups.
One group wants a pure analog unit... They don't have any digital audio sources...
They don't want any digital processing... They don't like having to use a menu to change settings... And a lot of them also want a phono preamp. The XSP-1 is the ideal choice for folks in that group. The other group wants really good two channel analog performance. But they also want digital inputs... And maybe even surround sound digital inputs... And they WANT things like complex bass management, and per-channel parametric equalizers, and automatic room correction... I've spoken to many people who actually want "a stereo processor" rather than a "simple preamp". And, for those folks, the XMC-1 is just perfect. The Emotiva website currently lists a XMC-1 refurbished unit for $999 with a 1 year warranty. I have not seen an XMC-1 with the HDMI 2.0 board for sale for that low a price. Most are $12-1800 bucks. So, If you purchased an XMC-1 prior to them being discontinued at retail price of $2500 and now, your unit is worth less than a grand after 2 years? Is that good for brand image and the perception of quality and value in the marketplace? The main theme behind the advertising for the refurb XMC-1's is "One of our favorite applications is to use the XMC-1 as the heart of a high-end 2.0, 2.1, or better yet, 2.2 stereo system! The XMC-1's two-channel performance is legendary, and it's worth buying one for this application alone". Has this undercut the demand for the XSP-1?
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Post by garbulky on Nov 18, 2019 11:50:46 GMT -5
The Emotiva website currently lists a XMC-1 refurbished unit for $999 with a 1 year warranty. I have not seen an XMC-1 with the HDMI 2.0 board for sale for that low a price. Most are $12-1800 bucks. So, If you purchased an XMC-1 prior to them being discontinued at retail price of $2500 and now, your unit is worth less than a grand after 2 years? Is that good for brand image and the perception of quality and value in the marketplace? The main theme behind the advertising for the refurb XMC-1's is "One of our favorite applications is to use the XMC-1 as the heart of a high-end 2.0, 2.1, or better yet, 2.2 stereo system! The XMC-1's two-channel performance is legendary, and it's worth buying one for this application alone". Has this undercut the demand for the XSP-1? Are you complaining the XMC-1 is too CHEAP?? Don't worry. Once they sell out of these, the demand will still be there. The old gen 1 and gen 2 units still sell really well. So does the ancient RPA-1 amps. But yeah the thing that really undercuts the value is that one can now never update their XMC-1 to the current generation unless you are a current owner. So let's say you decide to sell your XMC-1 in a few years. Before they released the XMC-2, people would have been safe in the assumption that they could buy the XMC-1 and then update it to the latest version. Now they can't. The XMC-1 will only take them so far. So the thing kills the product value is the presence of the XMC-2.
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Post by boomzilla on Nov 18, 2019 15:53:09 GMT -5
The average life for an AV product (any brand, any type) to remain "current" is less than the time it takes you to drive it home from the store or have it delivered. And that product cycle shows no signs of slowing. So if it's important to you that your AV gear remain "cutting edge," then prepare to spend a lot of money quite frequently. The only good news is that if you upgrade semi-annually, your "old" equipment will still bring top dollar. Of course, "top dollar" in AV equipment is far, far less than it would be in any other-than-AV market.
Those who do "AV on a budget" buy the "one or two cycles-old" AV gear at great discounts, and then consider it a boat anchor when it reaches the end of its service life.
Bon Marché
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Post by vcautokid on Nov 18, 2019 18:40:22 GMT -5
Boomzilla is spot on. The most fleeting of a system is its intelligence. No, the Processor or the AV Receiver. Chasing the next star in a system is always expensive, and always fleeting. You have to be real what the outcome is supposed to be. Once you are there, you cannot stop the new star or obsolescence, but if you got where you really want to be, does that really matter? Also if you have been wanting something new kind of, going back a year or two saves you tons. I saved over 1/2 off on that Onkyo Receiver. It is mostly a switcher processor for me anyway for the bedroom, but I got allot more product by not chasing the latest star. Your needs will vary of course. If you are only going for the newest TVs etc. than the latest HDCP support will be important, but there is still some latitude.
I would love to see more of the Modular upgrade path talked about happening. HDMI and other things don't make that necessarily easy, and compatibility of legacy support electronics could get dicey too. Which is why I don't chase the next star. I have an XMC-1 and an Onkyo Atmos Receiver, and am going no further. Don't even care if it cures all my ills etc. Staying right where I am. Done!
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Post by 405x5 on Nov 19, 2019 9:27:39 GMT -5
The processor I bought previous to the XMC1 was over 3500.00 and can’t do HALF of what the XMC is capable of. I prefer to ponder 🤔 that rather than worrying about the current value.
Bill
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KeithL
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Post by KeithL on Nov 19, 2019 12:19:29 GMT -5
It's clarifying time.....
Anybody who bought their XMC-1 new from us is eligible for the upgrade deal... Anybody who bought their XMC-1 used, from someone who purchased it new from us, and had the warranty transferred into their name, is eligible for the upgrade. Even if the warranty has expired, as long as you had a legitimate warranty registered in your name when it expired, you're still eligible.
The only ones who are EXCLUDED are: - Anyone who bought their XMC-1 used without a warranty (because they were unable to get the warranty transferred into their name - perhaps because it didn't have one).
- Anyone who purchased or purchases a Certified Refurbished XMC-1 (because the trade-in deal is basically limited to XMC-1's that were purchased from us - at some point - as new units).
I should also point out that some current concerns are based on assumptions that were never true to begin with... Garbulky mentioned that "people would have been safe in the assumption that they could buy the XMC-1 and then update it to the latest version"... We promised that XMC-1 owners would have the option of upgrading their XMC-1 to the latest technology...
We have chosen to fulfill that promise in the form of an offer to upgrade the entire unit rather than to install an upgrade card into your current unit... And, yes, it's obvious that this offer will only be available for a limited time going forward.
However, even if we had gone ahead with the original plan to offer an upgrade card instead, it's quite possible that the upgrade card would have only been available for a limited time. (Upgrades and accessories for current products are quite often produced in limited quantities - and only remain available until those supplies run out.)
The Emotiva website currently lists a XMC-1 refurbished unit for $999 with a 1 year warranty. I have not seen an XMC-1 with the HDMI 2.0 board for sale for that low a price. Most are $12-1800 bucks. So, If you purchased an XMC-1 prior to them being discontinued at retail price of $2500 and now, your unit is worth less than a grand after 2 years? Is that good for brand image and the perception of quality and value in the marketplace? The main theme behind the advertising for the refurb XMC-1's is "One of our favorite applications is to use the XMC-1 as the heart of a high-end 2.0, 2.1, or better yet, 2.2 stereo system! The XMC-1's two-channel performance is legendary, and it's worth buying one for this application alone". Has this undercut the demand for the XSP-1? Are you complaining the XMC-1 is too CHEAP?? Don't worry. Once they sell out of these, the demand will still be there. The old gen 1 and gen 2 units still sell really well. So does the ancient RPA-1 amps. But yeah the thing that really undercuts the value is that one can now never update their XMC-1 to the current generation unless you are a current owner. So let's say you decide to sell your XMC-1 in a few years. Before they released the XMC-2, people would have been safe in the assumption that they could buy the XMC-1 and then update it to the latest version. Now they can't. The XMC-1 will only take them so far. So the thing kills the product value is the presence of the XMC-2.
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Post by garbulky on Nov 19, 2019 12:40:16 GMT -5
I should also point out that some current concerns are based on assumptions that were never true to begin with... Garbulky mentioned that "people would have been safe in the assumption that they could buy the XMC-1 and then update it to the latest version"... We promised that XMC-1 owners would have the option of upgrading their XMC-1 to the latest technology...
We have chosen to fulfill that promise in the form of an offer to upgrade the entire unit rather than to install an upgrade card into your current unit... And, yes, it's obvious that this offer will only be available for a limited time going forward. Are you complaining the XMC-1 is too CHEAP?? Don't worry. Once they sell out of these, the demand will still be there. The old gen 1 and gen 2 units still sell really well. So does the ancient RPA-1 amps. But yeah the thing that really undercuts the value is that one can now never update their XMC-1 to the current generation unless you are a current owner. So let's say you decide to sell your XMC-1 in a few years. Before they released the XMC-2, people would have been safe in the assumption that they could buy the XMC-1 and then update it to the latest version. Now they can't. The XMC-1 will only take them so far. So the thing kills the product value is the presence of the XMC-2. So to get this straight, if somebody purchased an XMC-1 from a user that originally bought it new, but the transfer purchase was made AFTER The warranty ran out, they would not be able to update it to an XMC-2 right? If they can still update it, how long till that offer runs out? So for second hand owners who purchase after warranty expires, the XMC-1 would be end of life? My point is that with the original plan, original XMC-1 owners could choose to snooze as long as they like and when they decide the tech (and price) is right, they can choose to to update their XMC-1 to the latest standards. One HAS to pony up the cash to stay in the upgrade train by purchasing an XMC-2 or lose the ability for upgrades down the line. For instance if I had an XMC-1 with the hDMI 1.4 card and it did not have HDMI 2. I was fine with that as I had a 1080p tv. But I was planning to buy an 8k tv with HDMI 2.1. All I would have to do is wait through several updates for the HDMI 2.1 8k board. I wouldn't have to purchase an intermediate HDMI 2.0a board first. But now I would need to buy an XMC-2 (and I would have to do so NOW to get the deal). Then once they release the HDMI 2.1 update for it, I would need to buy the update board again.
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Post by Ex_Vintage on Nov 19, 2019 13:46:06 GMT -5
Keith, also as a point of clarification. I purchased a "Certified Factory Refurbished" XMC-1 with warranty from Jade Design (off Ebay) some time late last summer. That unit was not sold from the Emotiva website (was not offered there). So I understand the units that are currently offered on the website are not eligible for the upgrade, but if the unit was purchased prior to the upgrade program, would it be eligible?
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KeithL
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Post by KeithL on Nov 19, 2019 15:00:01 GMT -5
Just to be absolutely clear.... If you own an XMC-1, and it is currently under warranty, then you are eligible... If you own an XMC-1, and the warranty has expired, but the warranty was under your name when it expired, then you are eligible.
If you purchased an XMC-1 from the original owner, and they transferred the warranty into your name while the XMC-1 was still under warranty, then you are eligible... If you purchased a used XMC-1 after the warranty had expired, or from someone who didn't have a warranty in their name, then the warranty could not have been transferred into your name, so you are not eligible...
(Once the warranty has expired then there is no warranty to transfer - so no warranty transfer is possible.) Note that we're specifically talking about the current upgrade deal - which is a really sweet deal - and far better than "a plain old trade-in". We consider the current upgrade deal as our way of fulfilling our promise that people who purchased an XMC-1 would have an upgrade path.
However, in case there was still any doubt, the upgrade path for the XMC-1 IS the XMC-2 (or an RMC-1.) And that upgrade path is currently available. (Nobody promised it would be available forever - but we will make sure everyone is notified with plenty of time to make a decision.)
To be quite blunt.... We promised that "people who purchased an XMC-1 from us would have an upgrade path"...
We have offered that upgrade path - in the form of a whole new unit - with a new warranty - for less than some companies charge for mere upgrade boards.
And we have extended that to include "people who purchased a used XMC-1 from someone with a valid warranty and who had the warranty properly transferred to them"... We never promised that it would be available to "people who bought a used XMC-1 from some guy at a flea market"... (Our goal has always been, and will continue to be, to do what's best for our current customers... and not specifically what's best for the re-sale value of our gear on the used market.)
I should also point out that many people are quite satisfied with Dolby TrueHD and DTS HD Master Audio in 5.1 or 7.1. Nobody is being forced to upgrade - and many people have so far chosen not to. Some people I speak to have no plans to ever install height speakers. (And all new Dolby Atmos and DTS:X discs and other sources are supposed to be backwards compatible with Dolby TrueHD and DTS HD Master Audio systems.)
Therefore, for many people, the XMC-1 is all they will ever need or want. I should also point out that some current concerns are based on assumptions that were never true to begin with... Garbulky mentioned that "people would have been safe in the assumption that they could buy the XMC-1 and then update it to the latest version"... We promised that XMC-1 owners would have the option of upgrading their XMC-1 to the latest technology...
We have chosen to fulfill that promise in the form of an offer to upgrade the entire unit rather than to install an upgrade card into your current unit... And, yes, it's obvious that this offer will only be available for a limited time going forward.
So to get this straight, if somebody purchased an XMC-1 from a user that originally bought it new, but the transfer purchase was made AFTER The warranty ran out, they would not be able to update it to an XMC-2 right? If they can still update it, how long till that offer runs out? So for second hand owners who purchase after warranty expires, the XMC-1 would be end of life? My point is that with the original plan, original XMC-1 owners could choose to snooze as long as they like and when they decide the tech (and price) is right, they can choose to to update their XMC-1 to the latest standards. One HAS to pony up the cash to stay in the upgrade train by purchasing an XMC-2 or lose the ability for upgrades down the line. For instance if I had an XMC-1 with the hDMI 1.4 card and it did not have HDMI 2. I was fine with that as I had a 1080p tv. But I was planning to buy an 8k tv with HDMI 2.1. All I would have to do is wait through several updates for the HDMI 2.1 8k board. I wouldn't have to purchase an intermediate HDMI 2.0a board first. But now I would need to buy an XMC-2 (and I would have to do so NOW to get the deal). Then once they release the HDMI 2.1 update for it, I would need to buy the update board again.
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KeithL
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Post by KeithL on Nov 19, 2019 15:10:58 GMT -5
No. Sorry.
In general, any products we sell as Certified Refurbished come with a limited warranty, which is usually not transferable, and are not eligible for special trade-in and upgrade deals. (In the past we may have used different terms - but basically "units sold at a steep discount and with a strictly limited warranty" are not eligible.)
Keith, also as a point of clarification. I purchased a "Certified Factory Refurbished" XMC-1 with warranty from Jade Design (off Ebay) some time late last summer. That unit was not sold from the Emotiva website (was not offered there). So I understand the units that are currently offered on the website are not eligible for the upgrade, but if the unit was purchased prior to the upgrade program, would it be eligible?
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Post by vcautokid on Nov 19, 2019 16:20:17 GMT -5
Let's see.....
If you're simply looking for a great two-channel processor, or one that supports 5.1 and 7.1, but not Dolby Atmos or DTS:X... Then a Certified Refurbished XMC-1 is an awesome deal for $1000 (note that you do get a shorter warranty than with a new one; and you will have to purchase Dirac Live separately if you want it). And, if you own an XMC-1, and you're satisfied with 5.1 and 7.1 channels, then you're still doing fine.
And, if you purchased an XMC-1 recently, at the full price of $2499, and you want to upgrade to Dolby Atmos and DTS:X, then your XMC-1 is worth almost $2000 as a trade-in on a new XMC-2. (And, if you bought an older XMC-1 from us, it's still worth almost that much as a trade-in.)
To be quite honest, we do our part to support the used equipment market, and the resale value of our equipment, by offering a relatively lengthy transferable warranty on our new gear. However, to put it bluntly, it doesn't hurt our feelings terribly if we end up cutting into the value of our gear on the used market by offering better deals to our customers who still own it.
As for the XSP-1.... We've found that most people who are shopping for a high-end two channel preamp fall into two groups.
One group wants a pure analog unit... They don't have any digital audio sources...
They don't want any digital processing... They don't like having to use a menu to change settings... And a lot of them also want a phono preamp. The XSP-1 is the ideal choice for folks in that group. The other group wants really good two channel analog performance. But they also want digital inputs... And maybe even surround sound digital inputs... And they WANT things like complex bass management, and per-channel parametric equalizers, and automatic room correction... I've spoken to many people who actually want "a stereo processor" rather than a "simple preamp". And, for those folks, the XMC-1 is just perfect. The Emotiva website currently lists a XMC-1 refurbished unit for $999 with a 1 year warranty. I have not seen an XMC-1 with the HDMI 2.0 board for sale for that low a price. Most are $12-1800 bucks. So, If you purchased an XMC-1 prior to them being discontinued at retail price of $2500 and now, your unit is worth less than a grand after 2 years? Is that good for brand image and the perception of quality and value in the marketplace? The main theme behind the advertising for the refurb XMC-1's is "One of our favorite applications is to use the XMC-1 as the heart of a high-end 2.0, 2.1, or better yet, 2.2 stereo system! The XMC-1's two-channel performance is legendary, and it's worth buying one for this application alone". Has this undercut the demand for the XSP-1? So comprehensive as always Keith, but the landscape is slowly but surely blurring with Analog and Digital. With more integrated for example that have a couple of digital inputs, it won't be long if it hasn't happened already that 2 channel Preamplifiers have digital ins too. So you can have bits and eat it too. I kind of remember Parasound playing around with such a thing, or not. But even the more approachable gear like the Schiit products offer a USB Digital input in allot of their products as an option. Me I like them separate but if a company lets me change the game up later too, that won't upset me too much, but it is hardly a deal maker or breaker for me.
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Post by brubacca on Nov 19, 2019 16:46:01 GMT -5
Don't think they care about value on the used market. I think they care about selling off all the trade-ins and recouping some profit.
As someone who will not go much over 1k for a HT pre I applaud them.
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Post by thrillcat on Nov 19, 2019 18:10:58 GMT -5
To be clear, this muddied things up. You say here that ”if you own an XMC-1 that is under warranty you are eligible”, but people who buy a reconditioned XMC-1 today own an XMC-1 that is under warranty. That is NOT what you said in your previous post, and is NOT what the website states. Just to be absolutely clear.... If you own an XMC-1, and it is currently under warranty, then you are eligible... If you own an XMC-1, and the warranty has expired, but the warranty was under your name when it expired, then you are eligible.
If you purchased an XMC-1 from the original owner, and they transferred the warranty into your name while the XMC-1 was still under warranty, then you are eligible... If you purchased a used XMC-1 after the warranty had expired, or from someone who didn't have a warranty in their name, then the warranty could not have been transferred into your name, so you are not eligible...
(Once the warranty has expired then there is no warranty to transfer - so no warranty transfer is possible.) Note that we're specifically talking about the current upgrade deal - which is a really sweet deal - and far better than "a plain old trade-in". We consider the current upgrade deal as our way of fulfilling our promise that people who purchased an XMC-1 would have an upgrade path.
However, in case there was still any doubt, the upgrade path for the XMC-1 IS the XMC-2 (or an RMC-1.) And that upgrade path is currently available. (Nobody promised it would be available forever - but we will make sure everyone is notified with plenty of time to make a decision.)
To be quite blunt.... We promised that "people who purchased an XMC-1 from us would have an upgrade path"...
We have offered that upgrade path - in the form of a whole new unit - with a new warranty - for less than some companies charge for mere upgrade boards.
And we have extended that to include "people who purchased a used XMC-1 from someone with a valid warranty and who had the warranty properly transferred to them"... We never promised that it would be available to "people who bought a used XMC-1 from some guy at a flea market"... (Our goal has always been, and will continue to be, to do what's best for our current customers... and not specifically what's best for the re-sale value of our gear on the used market.)
I should also point out that many people are quite satisfied with Dolby TrueHD and DTS HD Master Audio in 5.1 or 7.1. Nobody is being forced to upgrade - and many people have so far chosen not to. Some people I speak to have no plans to ever install height speakers. (And all new Dolby Atmos and DTS:X discs and other sources are supposed to be backwards compatible with Dolby TrueHD and DTS HD Master Audio systems.)
Therefore, for many people, the XMC-1 is all they will ever need or want. So to get this straight, if somebody purchased an XMC-1 from a user that originally bought it new, but the transfer purchase was made AFTER The warranty ran out, they would not be able to update it to an XMC-2 right? If they can still update it, how long till that offer runs out? So for second hand owners who purchase after warranty expires, the XMC-1 would be end of life? My point is that with the original plan, original XMC-1 owners could choose to snooze as long as they like and when they decide the tech (and price) is right, they can choose to to update their XMC-1 to the latest standards. One HAS to pony up the cash to stay in the upgrade train by purchasing an XMC-2 or lose the ability for upgrades down the line. For instance if I had an XMC-1 with the hDMI 1.4 card and it did not have HDMI 2. I was fine with that as I had a 1080p tv. But I was planning to buy an 8k tv with HDMI 2.1. All I would have to do is wait through several updates for the HDMI 2.1 8k board. I wouldn't have to purchase an intermediate HDMI 2.0a board first. But now I would need to buy an XMC-2 (and I would have to do so NOW to get the deal). Then once they release the HDMI 2.1 update for it, I would need to buy the update board again.
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Post by theswede on Nov 22, 2019 15:10:59 GMT -5
Keith, I purchased my XMC-1 through your authorized reseller "hembiobutiken" in Sweden and when I asked about the upgrade program I was told it was not applicable because I had bought thru a reseller....
Pi**ed me off big time having done my research on here and I am hoping this is just a misunderstanding?
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Post by creimes on Nov 22, 2019 15:21:52 GMT -5
Keith, I purchased my XMC-1 through your authorized reseller "hembiobutiken" in Sweden and when I asked about the upgrade program I was told it was not applicable because I had bought thru a reseller.... Pi**ed me off big time having done my research on here and I am hoping this is just a misunderstanding? The warranty would be in your name so I would have to think you are good to go. Chad
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Post by theswede on Nov 22, 2019 15:29:05 GMT -5
Keith, I purchased my XMC-1 through your authorized reseller "hembiobutiken" in Sweden and when I asked about the upgrade program I was told it was not applicable because I had bought thru a reseller.... Pi**ed me off big time having done my research on here and I am hoping this is just a misunderstanding? The warranty would be in your name so I would have to think you are good to go. Chad Don't think its in my name looking at it from Emotiva's perspective, should be the reseller's name on the unit.
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