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Post by system123 on Mar 21, 2020 21:04:57 GMT -5
Yesterday my DC1 suddenly stopped working. It is connected through usb. When I restarted the PC (windows 10), and run the audio diagnostics, the troubleshooter threw "jack information not available". I disabled, uninstalled and reinstalled the drivers, but no luck. I am stuck at home due to virus and now audio has stopped, si no games, movies and music for me  Any help, suggestion will be really appreciated... |
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Post by Percussionista on Mar 22, 2020 9:46:40 GMT -5
Yesterday my DC1 suddenly stopped working. It is connected through usb. When I restarted the PC (windows 10), and run the audio diagnostics, the troubleshooter threw "jack information not available". I disabled, uninstalled and reinstalled the drivers, but no luck. I've been running into intermittent Win10 problems on usb as well. Rebooting the PC doesn't (often) work, but pulling the usb cable from the PC, waiting a bit, then re-inserting it usually does (sometimes have to reboot first). When the cable is re-inserted the PC sees the usb connection and sets it up. Win10 now has its own drivers for hi-res so you need to make sure you aren't trying to use the old Emo drivers.
If you can't get it to work via usb, and you have either a toslink or digital connection out from the PC, you can use those if your DC-1 isn't filled up on those inputs.
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Post by vcautokid on Mar 22, 2020 10:02:03 GMT -5
I have heard that one of the latest Windows updates did something squirrely on USB. Just for giggles I reloaded Win 10 after backing up my data of course, and in my case, no Bueno so far. Check to see if the DC-1 runs fine on a different computer if available. Maybe even a MAC or Linux machine that does not have the doddle nuts issue with UAC 2.0 that might got stupid on some Win 10 computers since that update. Not all Win10 computers went stupid on the USB since that update. Still figuring out my DAC situation as the Big Ego runs fine and my other DAC may have Schiit itself in its USB i/o since it does the same thing on another Win 10 computer with a different USB cable. My Schiit Asgard 3 runs on that other computer fine since also it has the DAC card in it. Since this DAC won't run USB, I relegated it to SPDIF optical and coaxial input duties. It runs fine there. Gotta love USB!
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Post by audiobill on Mar 22, 2020 17:29:21 GMT -5
Time for a new dac?
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Post by system123 on Mar 26, 2020 14:32:49 GMT -5
Thank you for the replies. I will try to unplug the usb cable wait and then see if it works. Funny thing is that the sound icon shows usb 2 audio device...it was working perfectly for the past 2 years.
I tried it with my laptop as well. There it also says no jack information. Surprisingly there is no thread relating to this situation on the net..so I am hoping it is not a hardware issue with DC 1...
I have another DAC SMSL M6, which when connected through usb shows the jack information as L and R.. is it normal? Shouldn't it show USB. Can anyone who is using DC1 with windows 10 let me know what system throws in AUDIO DEVICE information.
My gut feeling is that I am going to be in a very long troubleshooting cycle as my audio chain has PC-DC1-XSP1-amp-speakers..
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Post by system123 on Mar 26, 2020 14:36:11 GMT -5
Yesterday my DC1 suddenly stopped working. It is connected through usb. When I restarted the PC (windows 10), and run the audio diagnostics, the troubleshooter threw "jack information not available". I disabled, uninstalled and reinstalled the drivers, but no luck. I've been running into intermittent Win10 problems on usb as well. Rebooting the PC doesn't (often) work, but pulling the usb cable from the PC, waiting a bit, then re-inserting it usually does (sometimes have to reboot first). When the cable is re-inserted the PC sees the usb connection and sets it up. Win10 now has its own drivers for hi-res so you need to make sure you aren't trying to use the old Emo drivers. If you can't get it to work via usb, and you have either a toslink or digital connection out from the PC, you can use those if your DC-1 isn't filled up on those inputs.
I can use toslink or coaxial connection, but I found USB connection sonically better. I have emotiva drivers installed, will try to uninstall and see if windows 10 drivers work... |
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Post by vcautokid on Mar 26, 2020 22:42:51 GMT -5
Thank you for the replies. I will try to unplug the usb cable wait and then see if it works. Funny thing is that the sound icon shows usb 2 audio device...it was working perfectly for the past 2 years. I tried it with my laptop as well. There it also says no jack information. Surprisingly there is no thread relating to this situation on the net..so I am hoping it is not a hardware issue with DC 1... I have another DAC SMSL M6, which when connected through usb shows the jack information as L and R.. is it normal? Shouldn't it show USB. Can anyone who is using DC1 with windows 10 let me know what system throws in AUDIO DEVICE information. My gut feeling is that I am going to be in a very long troubleshooting cycle as my audio chain has PC-DC1-XSP1-amp-speakers.. Windows 10 does not require any drivers like the rest of the computing universe, thank you finally Microsoft. If you tried it on two different computers with 2 different USB cables, and both are Win10 and it works with another DAC, then regretfully the DC-1 USB I/O is not happy. The left and right indication is normal. It is stereo after all. Hope this helps. My Audio GD gave up the USB ghost so now spdif optical and coaxial and it still goes on. |
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Post by system123 on Mar 27, 2020 12:38:18 GMT -5
Thank you for the replies. I will try to unplug the usb cable wait and then see if it works. Funny thing is that the sound icon shows usb 2 audio device...it was working perfectly for the past 2 years. I tried it with my laptop as well. There it also says no jack information. Surprisingly there is no thread relating to this situation on the net..so I am hoping it is not a hardware issue with DC 1... I have another DAC SMSL M6, which when connected through usb shows the jack information as L and R.. is it normal? Shouldn't it show USB. Can anyone who is using DC1 with windows 10 let me know what system throws in AUDIO DEVICE information. My gut feeling is that I am going to be in a very long troubleshooting cycle as my audio chain has PC-DC1-XSP1-amp-speakers.. Windows 10 does not require any drivers like the rest of the computing universe, thank you finally Microsoft. If you tried it on two different computers with 2 different USB cables, and both are Win10 and it works with another DAC, then regretfully the DC-1 USB I/O is not happy. The left and right indication is normal. It is stereo after all. Hope this helps. My Audio GD gave up the USB ghost so now spdif optical and coaxial and it still goes on. Thank you. This helps and narrows the fault spectrum, I will connect DC1 to my other PC which has windows 7 and then see..fingers crossed. |
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Post by vcautokid on Mar 27, 2020 16:49:25 GMT -5
You will need drivers for Win7 now. There is no UAC2.0 compliance that allows driverless operation of the DC-1.
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Post by garbulky on Mar 28, 2020 1:13:50 GMT -5
Unplug the dc-1 power. Totally shut down compouter. Restart computer. Then plug in dc-1 power and plug it back in
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Post by system123 on Mar 28, 2020 6:54:38 GMT -5
You will need drivers for Win7 now. There is no UAC2.0 compliance that allows driverless operation of the DC-1. Funny I plugged DC1 in my other PC which is running win 7 and viola it recognised the jacks. So the conclusion is that the recent update of windows 10 has screwed up my audio setup...let me try with win7 drivers and keep you posted.... |
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Post by system123 on Mar 28, 2020 6:58:22 GMT -5
You will need drivers for Win7 now. There is no UAC2.0 compliance that allows driverless operation of the DC-1. Funny I plugged DC1 in my other PC which is running win 7 and viola it recognised the jacks. So the conclusion is that the recent update of windows 10 has screwed up my audio setup...let me try with win7 drivers and keep you posted.... Unfortunately win 7 and win 8 drivers which are part of Emotiva_unified_usb_drivers_v1.11a cannot be installed on win10 platform. So I am stuck...any expert advise? |
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Post by system123 on Mar 28, 2020 6:59:47 GMT -5
Unplug the dc-1 power. Totally shut down compouter. Restart computer. Then plug in dc-1 power and plug it back in I have done that multiple times..no luck you can imagine the frustration of not having working entertainment system in these times... |
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Post by system123 on Mar 28, 2020 8:47:00 GMT -5
There is a good news and bad news. First the good news, I have been able to make windows recognise the jack info of DC1 BY USING THE DRIVERS OF Schiit. Its schiit_USB_Gen2_Win10_1_01.zip. Apparantly it uses the same cmedia drivers. Now the bad news. Even after solving the jack information, there was no sound, so I eliminated xsp1 and now the setup is working. This means I now have problem with my xsp1 So now my query shifts from DC1 TO XSP1. any reason the signals are not passing from DC1 to XSP1??? |
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Post by vcautokid on Mar 28, 2020 10:34:31 GMT -5
XSP-1 is purely analog. If the XSP-1 works with another source through the same input, the DC-1 is at fault. You can be recognized by windows and still have no sound. As another test, try another Preamplifier or audio recorder to see if it gets the analog out from the DC-1. Trying to keep this as localized as possible and confusion minimized. I still think either the driver is suspect, unless all other inputs work on the DC-1 like coaxial, optical etc. Do they? And you get output? If so your troubleshooting lies in the USB area. Cemedia sucks for playing nice sometimes. Not a big fan. One reason why Schiit abandoned it especially since Windows 10 does not require drivers for a USB DAC. UAC 2.0 support is in play here. Just like Linux, BSD Unix, IOS, Android. Windows was really behind the curve for decades! They kind of sucked all those years, but redeemed themselves, finally, with Windows 10. Also if another DAC you have works fine with USB on all of your computers, then the troubleshooting continues to be local with the DC-1. Again if all the inputs work otherwise on the DC-1, SPDIF optical AES/EBU, coaxial and you get output from the DC-1, then again USB is suspect. You could have a bad USB inside the DC-1 also, if all the other inputs work and you get output from the DC-1. This really should be pretty easy actually. It is a divide and conquer kind of troubleshooting.
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Post by system123 on Mar 29, 2020 3:29:24 GMT -5
XSP-1 is purely analog. If the XSP-1 works with another source through the same input, the DC-1 is at fault. You can be recognized by windows and still have no sound. As another test, try another Preamplifier or audio recorder to see if it gets the analog out from the DC-1. Trying to keep this as localized as possible and confusion minimized. I still think either the driver is suspect, unless all other inputs work on the DC-1 like coaxial, optical etc. Do they? And you get output? If so your troubleshooting lies in the USB area. Cemedia sucks for playing nice sometimes. Not a big fan. One reason why Schiit abandoned it especially since Windows 10 does not require drivers for a USB DAC. UAC 2.0 support is in play here. Just like Linux, BSD Unix, IOS, Android. Windows was really behind the curve for decades! They kind of sucked all those years, but redeemed themselves, finally, with Windows 10. Also if another DAC you have works fine with USB on all of your computers, then the troubleshooting continues to be local with the DC-1. Again if all the inputs work otherwise on the DC-1, SPDIF optical AES/EBU, coaxial and you get output from the DC-1, then again USB is suspect. You could have a bad USB inside the DC-1 also, if all the other inputs work and you get output from the DC-1. This really should be pretty easy actually. It is a divide and conquer kind of troubleshooting. Now my conection is PC-DC1-Amp through usb, and I am getting perfect sound. So this rules out DC1 not working. I read some threads where the xsp1 is very sensitive to fuse blowing or board failing (not many, found one thread only). My XSP1 is turning on with blue light showing all input buttons working but no sound...the bad part is that with XSP1, the sound was perfect. But atleast i have some sound to tide things over  |
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Post by vcautokid on Mar 29, 2020 10:37:33 GMT -5
Excellent that is progress. As an aside, we always make connection changes with power off. Some components don't like having connections swapped around powered on. I always myself follow the master of arms, power off then shift connections where needed. You probably do too. I have to mention this because I see some folks shift around connections and in that rare occasion, they lose audio. Just worth mentioning as it is really easy to forget to power off when making changes connection wise to the system. Glad you are in the I got sound team now which is great news. If you connect a source to the XSP-1, does the headphone output work out of curiosity? Also I have to mention this but any muting engaged of course stops sound too. I have to mention that too. Amazing how many house visits to clients I made and the complaint was no sound at all. Muting was turned on. Oh well, at least sometimes it was a free beer or dinner or both, as well as a healthy tip for my visit they volunteered to reward me with. Fun Stuff.
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Post by system123 on Mar 30, 2020 5:33:50 GMT -5
Excellent that is progress. As an aside, we always make connection changes with power off. Some components don't like having connections swapped around powered on. I always myself follow the master of arms, power off then shift connections where needed. You probably do too. I have to mention this because I see some folks shift around connections and in that rare occasion, they lose audio. Just worth mentioning as it is really easy to forget to power off when making changes connection wise to the system. Glad you are in the I got sound team now which is great news. If you connect a source to the XSP-1, does the headphone output work out of curiosity? Also I have to mention this but any muting engaged of course stops sound too. I have to mention that too. Amazing how many house visits to clients I made and the complaint was no sound at all. Muting was turned on. Oh well, at least sometimes it was a free beer or dinner or both, as well as a healthy tip for my visit they volunteered to reward me with. Fun Stuff. I used the headphone output of XSP1 using other DAC but no sound...I will try to disconnect all cables and reconnect to see if connections work. I rechecked the mute option so that's ruled out...will update |
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