ttocs
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I always have a wonderful time, wherever I am, whomever I'm with. (Elwood P Dowd)
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Post by ttocs on Feb 19, 2021 18:08:14 GMT -5
My $0.02 I recently sent my RMC-1L back to Emo for repair. Before sending it back I was offered the Beta version of 2.2 (2.17). IIRC, in the installation instructions I could swear it said to set the processor to 'standby- lowest power' before doing the fw upgrade. I found the email with the link to the beta, but it had been removed, so I couldn't access the instructions. I'm wondering if Keith or Lonnie could verify if turning off VRO was part of the beta instructions. pretty sure it was, because it caught my eye as a new step. I can confirm that when I did turn VRO off that the beta fw upgrade went better than any others I have done. Very smooth. I would suggest if trying the fw upgrade to TURN OFF VRO first. And remove all HDMI inputs, either at the source or processor before updating. It's easier (and looked upon by PETA as more socially acceptable) than sacrificing a live chicken to Jobu. But that option is available if all else fails.  Far and away the single most reliable firmware updating I've encountered has been when doing the " Empty Box" method, no HDMI cables connected. Timing the updates is a good way of determining the outcome. Plus or minus a few seconds, 7 minutes is the target time for the update itself at the point when the official reboot is initiated. The bootup should take 1:15 to have a fully operational processor with sound and video, but, it can take longer and still be successful up to a full 3 minutes with the audio having taken the last couple minutes. |
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richb
Sensei
Oppo Beta Group - Audioholics Reviewer
Posts: 890
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Post by richb on Feb 19, 2021 18:13:09 GMT -5
I don't recommend cycling the Power on TiVo's because they have no graceful power off and I bricked on by yanking the power.
This is not an Emotiva issue it is a TiVo issue. I run all TiVo's on UPS's because another one died after 3 power On/Off occurred during a blackout.
- Rich
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KeithL
Administrator
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Post by KeithL on Feb 19, 2021 18:13:49 GMT -5
Unfortunately the AppleTV is well known for being a nuisance when it comes to unwanted CEC "signals". (So much so that at least one company sells an HDMI adapter that physically disconnects the CEC control line - specifically intended as "an AppleTV fix".)
The real issue with CEC is that all of your HDMI-CEC devices share a physical connection between them. Therefore, we can pretty much disable whether our processor responds to CEC commands, and whether it sends them... But we cannot block the AppleTV from sending CEC commands to other devices and vice versa... (The only 100% fix for that is to neuter it by physically cutting that line in its HDMI cable...)
It’s the setting on the XMC2. Setup -> HDMI CEC-> Input change....need to disable this. Otherwise it’s darn near unusable watching ATV4K. I think Emotiva was working on improving the ARC / CEC experience but didn’t complete it on time. I don’t think this is a showstopper as this has never worked right. So I installed ver2.2 and disabled input change and that fixed my Apple 4k switching issue. I couldn’t get the bass increase under control so I ran Dirac again. Seems to be ok now. Fingers crossed. |
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Post by jayce996 on Feb 19, 2021 18:15:57 GMT -5
The EDA2 error is NOT unique to the XMC-2. But it is a very unusual error that most users are quite unlikely to ever see...
At this point....
Just turn the unit off using the actual main AC power switch on the back... Wait 30 seconds... Turn it back on...
And, assuming that it starts up correctly, and you can get into the menu, try the update again...
not better, i did shut it down for 15 minutes. start again still sllloooowwwwww try as slowly as possible to go to firmware upgrade launch it it does the download, some video firmware check, then go to the check D Audio which is checked very very rapidly and then stuck at that stage  downgrade to 2.1 or upgrade to 2.2 does not work The PRE/PRO seems completely broken ... wonderful ... 15 days after having purchased it .... whereas my XMC1 was working without any issue for +3 years... I called EMO Support and left 2 messages, waiting a call back from them I'm a little bit frustrated right now |
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cawgijoe
Emo VIPs 
"When you come to a fork in the road, take it." - Yogi Berra
Posts: 5,033
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Post by cawgijoe on Feb 19, 2021 18:51:41 GMT -5
Maybe you need to send your resume to Emotiva? Relocate to Franklin, TN....it's a nice place! Pretty sure most of that isn't going on in Franklin outside of a little Linux scripting. Besides, there are hundreds it not thousands of programmers and firms within a 35 mile radius. If they wanted these issues fixed, they would have been fixed years ago. What issues?! |
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cawgijoe
Emo VIPs
"When you come to a fork in the road, take it." - Yogi Berra
Posts: 5,033
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Post by cawgijoe on Feb 19, 2021 18:54:04 GMT -5
not better, i did shut it down for 15 minutes. start again still sllloooowwwwww try as slowly as possible to go to firmware upgrade launch it it does the download, some video firmware check, then go to the check D Audio which is checked very very rapidly and then stuck at that stage downgrade to 2.1 or upgrade to 2.2 does not work The PRE/PRO seems completely broken ... wonderful ... 15 days after having purchased it .... whereas my XMC1 was working without any issue for +3 years... I called EMO Support and left 2 messages, waiting a call back from them I'm a little bit frustrated right now Sucks, but be happy it’s under warranty. They will make it right. |
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Post by megash0n on Feb 19, 2021 18:57:06 GMT -5
Pretty sure most of that isn't going on in Franklin outside of a little Linux scripting. Besides, there are hundreds it not thousands of programmers and firms within a 35 mile radius. If they wanted these issues fixed, they would have been fixed years ago. What issues?! oh boy. We aren't going around these circles again. |
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Post by megash0n on Feb 19, 2021 19:01:43 GMT -5
We are not officially requiring that you set the Standby mode back to "lowest power"... However, doing so certainly won't hurt anything.  (We often suggest doing so simply as a way to "remove one more unknown from the equation".)
We also don't usually consider it necessary to disconnect your HDMI inputs...
In most cases the processor really doesn't care about that...
However, while our processors don't remember specific details about what's connected to them, many other devices do...
So, for example, you may find that your TV or projector acts oddly after an upgrade, until you fully power cycle it, so that it learns that something has changed.
In general, if things seem to be acting oddly, it's not a bad idea to power cycle all of your HDMI devices after any major change.
My $0.02 I recently sent my RMC-1L back to Emo for repair. Before sending it back I was offered the Beta version of 2.2 (2.17). IIRC, in the installation instructions I could swear it said to set the processor to 'standby- lowest power' before doing the fw upgrade. I found the email with the link to the beta, but it had been removed, so I couldn't access the instructions. I'm wondering if Keith or Lonnie could verify if turning off VRO was part of the beta instructions. pretty sure it was, because it caught my eye as a new step. I can confirm that when I did turn VRO off that the beta fw upgrade went better than any others I have done. Very smooth. I would suggest if trying the fw upgrade to TURN OFF VRO first. And remove all HDMI inputs, either at the source or processor before updating. It's easier (and looked upon by PETA as more socially acceptable) than sacrificing a live chicken to Jobu. But that option is available if all else fails. Keith, have you guys considered taken some of these items that "might be better", saving the current values, then configuring the system in the optimal "upgrade mode", and then applying the user's saved settings back after reboot? Just an example of a thought. |
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ttocs
Global Moderator
I always have a wonderful time, wherever I am, whomever I'm with. (Elwood P Dowd)
Posts: 8,168
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Post by ttocs on Feb 19, 2021 19:03:49 GMT -5
downgrade to 2.1 or upgrade to 2.2 does not work The PRE/PRO seems completely broken ... wonderful ... 15 days after having purchased it .... whereas my XMC1 was working without any issue for +3 years... I called EMO Support and left 2 messages, waiting a call back from them I'm a little bit frustrated right now sorry. Again, with nothing connected, switch off the rear power switch, wait one minute, then press-and-hold the Front Panel Power Button and then switch on the rear power switch while still holding the Front Panel Power Button until the display shows some options, then release the button. If the display shows the info below then that's a positive result and at least means the processor isn't totally dead. This test doesn't mean there isn't a problem and doesn't fix anything, but it's one piece of information that possibly will assist Emo Support in directing you with how to proceed. Wait 2 minutes, this part is critical. Waiting less than two minutes is a waste of time and will likely result is at least one fail. Then scroll to #4 Loopback Tests, then Right Arrow to initiate test.  This is the result after I waited longer than two minutes.  You will need to switch off the rear power switch to reset the processor. |
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Post by doc1963 on Feb 19, 2021 19:12:58 GMT -5
not better, i did shut it down for 15 minutes. start again still sllloooowwwwww try as slowly as possible to go to firmware upgrade launch it it does the download, some video firmware check, then go to the check D Audio which is checked very very rapidly and then stuck at that stage downgrade to 2.1 or upgrade to 2.2 does not work The PRE/PRO seems completely broken ... wonderful ... 15 days after having purchased it .... whereas my XMC1 was working without any issue for +3 years... I called EMO Support and left 2 messages, waiting a call back from them I'm a little bit frustrated right now Unfortunately Emotiva is now closed for the weekend, so you won’t be able to speak to someone until Monday morning. But as a last ditch effort, try this... - turn the rear panel power switch off and unplug the power cable. - press and hold in the front panel Standby button to drain off any residual power. - unplug all HDMI cables (including the one going to your display). - unplug the network cable (if you have one connected). - leave it sit like this for at least an hour. After an hour has passed, plug the power cable back in (but leave all HDMI cables and the network cable disconnected) and flip the rear panel power switch back on. Wait one minute and then press the front panel Standby button to boot it up. If it boots, insert the USB thumb drive and navigate to the appropriate menu using the front panel display and try the update again. |
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Post by Goodfella on Feb 19, 2021 19:16:14 GMT -5
Just messing around with the ver2.2 after running Dirac. What does the Loudness setting do? Wow it sounds different! Music sounds way better with this enabled. Very full sounding.
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LCSeminole
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Res firma mitescere nescit.
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Post by LCSeminole on Feb 19, 2021 20:32:23 GMT -5
Has anyone streamed any Disney+ content on their ATV4K today? If so are you getting Dolby Atmos? Mine seems to be only streaming 5.1pcm, and none of the content on the Disney+ that is clearly stating in the content info that it is DolbyAtmos is streaming, but I do get DolbyVision. I'm thinking the Disney+ app was recently updated and they've messed it up somehow on the ATV4K platform.
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Post by yeeeha17 on Feb 19, 2021 20:40:07 GMT -5
Pretty sure most of that isn't going on in Franklin outside of a little Linux scripting. Besides, there are hundreds it not thousands of programmers and firms within a 35 mile radius. If they wanted these issues fixed, they would have been fixed years ago. What issues?! I’m very happy that you don’t have any issues with yours believe I am jealous about that. However; your not helping the people that have issues with theirs. I can’t understand why some people have major issues and some don’t. Luck of the batch I guess. If there isn’t any issues than they wouldn’t be doing updates. Obviously there are issues still with these processors and the people with issues are trying to get more frequent updates to get their processors working right. So we all know that you don’t have any problems with yours but it doesn’t help us or Emotiva get the other problems right. So please stop saying there aren’t any issues. I’m happy yours work but I’m still trying to figure mine out. I know I will get there because I went thru the same thing with my UMC-1 and finally it was working well when I had it. |
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Post by yeeeha17 on Feb 19, 2021 20:46:27 GMT -5
Does this do the same function as toggling the on/off switch from the back? This will save me the headache of pulling my cabinets apart just to get to the switch. Another question!! Where can I get 2.1 if I upload 2.2 and it doesn’t work for me? Yes, if you hold the standby button for 6 seconds, the unit will do a hard shut down and kill all power to everything internal, so it acts the same as turning off the main power switch. Lonnie Thanks!!! This will save me some back pains lol |
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Post by yeeeha17 on Feb 19, 2021 20:55:34 GMT -5
So far with VRO off, which I don’t want, I can play all my streaming services thru my XBOX. But still having problem watching all the streaming services thru my TV using hdmi2ARC. The XBOX is on hdmi3 and my blue ray player is on hdmi2 which all work fine. I can’t find a sequence which will make my TV and XMC work flawlessly like the XBOX and blue ray player. The XMC is sluggish when I use my TV as the streaming platform and than it freezes up. Hence I have to toggle the switch on the back because it locks up. What sequence is everyone using when you turn your system on? I will do some more test tomorrow.
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ttocs
Global Moderator
I always have a wonderful time, wherever I am, whomever I'm with. (Elwood P Dowd)
Posts: 8,168
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Post by ttocs on Feb 19, 2021 21:12:35 GMT -5
So far with VRO off, which I don’t want, I can play all my streaming services thru my XBOX. But still having problem watching all the streaming services thru my TV using hdmi2ARC. The XBOX is on hdmi3 and my blue ray player is on hdmi2 which all work fine. I can’t find a sequence which will make my TV and XMC work flawlessly like the XBOX and blue ray player. The XMC is sluggish when I use my TV as the streaming platform and than it freezes up. Hence I have to toggle the switch on the back because it locks up. What sequence is everyone using when you turn your system on? I will do some more test tomorrow. I may have missed it somewhere, but what model tv display do you have? If the tv is the only HDMI device connected to the XMC-2, no other HDMI connected, does streaming/ARC work as intended? Which HDMI CEC checkboxes are checked in the XMC-2? I don't use CEC or ARC, so I only enable what's needed to diagnose for others. In my system, ARC functionality has changed with the last two firmware updates on my tv, one made it worse, the last made it better. edit: FWIW the only item checked for HDMI CEC is Enable. My Sony tv has the following settings that affect ARC: Speakers:: Audio System eARC Mode:: Off |
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cawgijoe
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"When you come to a fork in the road, take it." - Yogi Berra
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Post by cawgijoe on Feb 19, 2021 21:18:44 GMT -5
I’m very happy that you don’t have any issues with yours believe I am jealous about that. However; your not helping the people that have issues with theirs. I can’t understand why some people have major issues and some don’t. Luck of the batch I guess. If there isn’t any issues than they wouldn’t be doing updates. Obviously there are issues still with these processors and the people with issues are trying to get more frequent updates to get their processors working right. So we all know that you don’t have any problems with yours but it doesn’t help us or Emotiva get the other problems right. So please stop saying there aren’t any issues. I’m happy yours work but I’m still trying to figure mine out. I know I will get there because I went thru the same thing with my UMC-1 and finally it was working well when I had it. Sarcasm.....obviously not understood. Insinuating that I don’t care or am not willing to help is incorrect. |
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Dreamer
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Klaatu Barada Nikto!
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Post by Dreamer on Feb 19, 2021 22:19:46 GMT -5
Has anyone have a cure for the occasional pop/click sound when loudness is enable?
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Post by megash0n on Feb 20, 2021 6:16:45 GMT -5
Has anyone have a cure for the occasional pop/click sound when loudness is enable? it is pretty constant now. I assume it is from the refreshing of the handshake. I noticed a volume change now fades in and out when set buy number. |
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Post by markc on Feb 20, 2021 6:41:20 GMT -5
Just messing around with the ver2.2 after running Dirac. What does the Loudness setting do? Wow it sounds different! Music sounds way better with this enabled. Very full sounding. Google Fletcher Munsen At low volumes and high volumes, the human ear/brain perceives the range of audible frequencies differently across the range. nb Loudness function on the Emotivas has no relation with the "bass boost" type of Loudness found on 1990's mid range hifi (usually next to the graphic equaliser!). It applies a compensation factor for volume dependent human ear/brain perception variance.... |
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