Sayer
Sensei
Chasing better sound.
Posts: 145
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Post by Sayer on Nov 29, 2021 17:07:32 GMT -5
I have a vague memory of being able to perform a cold boot of my XMC-1 by holding the front-panel power button down for 10 seconds or something like that. Does that work for the new toys? Saves a lot of grief for those of us with installations that are very user-hostile to rear-panel access. Yes, that's how I normally do a hard reboot of my XMC-2 if something goes wrong. Good to know! Much easier for me than trying to get around back to the switch. |
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Post by thezone on Nov 29, 2021 17:38:44 GMT -5
About a week ago I turned on my XMC-2 and my Sony flatscreen said no signal was reaching it which is not normal. The XMC-2 is setup for video passthrough. I turned it off and on several times which didn’t solve the problem. I reached in back of the XMC-2 and turned it off and back on with the rocker switch, it rebooted and then I turned it on with the Remote and everything was fine. The problem is now is that almost every time I go to turn it on it reports no signal to my Flatscreen unless I turn it off on the rear rocker switch and boot it and re-turn it on with the remote! why is this happening? After it was suggested in this forum, I reseated my HDMI cables. Now I am getting the error: "err: init osd" and after several rocker switch reboots It starts. Am I in trouble again? I bought this XMC-2 only a year ago and have sent it in to Emotiva 3 times for repairs, on the third repair (after an extremely frank phone call) they sent me a new unit and now another problem? UPDATE!! Now I am getting the error: "err: init osd" and nothing else after 10 reboot attempts. Which means I will ship it back to Emotiva for the 4th time in a year! This is inexcusable! I am an ex-electronics company buyer and an engineer. My system is standard and everything I have hooked up to the XMC-2 has been at one time or another been hooked up to Denon, Anthem and other good quality equipment without one failure! The night before Thanksgiving of course when all 5 of my adult children and their families are coming over for dinner and football plus movies on dad’s super system! I cannot adequately explain the disappointment and foolishness I feel…………. Not good, sorry for your troubles. Shouldn't be happening. Something to try as a last ditch effort. I don't use ARC but try it every now and then to keep tabs on whether it's still working or not. Last week it wasn't working and I tried every known way to induce it to work with my Sony tv but all attempts failed, until I checked to see if CEC was even functioning. So I initiated the Loopback Tests. Invoking the Loopback Tests allowed the XMC-2 to be seen by the tv which was in the mode for looking for all CEC devices. So I didn't even need to run any test, just getting the processor into test mode was all that it needed to jumpstart whatever it was that wasn't working correctly. In case you want to try, if you haven't already: To get the processor into TEST Mode:
Switch off the rear panel power switch.
Press and hold the front panel Power Button and then switch on the rear power switch and keep holding the front panel power button until the front panel is populated with a list of tests, then release the button.
To initiate any of the tests you must wait at least two complete minutes for the processor to completely boot up internally before selecting any of the tests or FAIL will be the result. If a test fails, just run it again to be sure to preclude the possibility of the processor not being fully booted.
To exit from Test Mode just turn off the rear power switch.
My processor got bricked with a ERR code middle of last year, don't recall which code, but it's been ok since it was re-flashed. I'm hoping there's a chance for yours to work again without sending it back which is very painful. I have been having some issues with my XMC-2 and tried the CEC loopback test above and even though it was successful I still can not get any sound thru ARC now even thought it did work a few days ago. So annoying. I'm on FW 2.4, brand new Sony TV. On top of this my XMC-2 has started playing up, the TV reports there is no signal from the XMC-2 and I have to switch it off, or resend the output signal to the XMC or do a hard reboot just to get video throughput. And this is almost everytime I turn on the system now. |
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Post by Netflow on Nov 29, 2021 17:51:36 GMT -5
Not good, sorry for your troubles. Shouldn't be happening. Something to try as a last ditch effort. I don't use ARC but try it every now and then to keep tabs on whether it's still working or not. Last week it wasn't working and I tried every known way to induce it to work with my Sony tv but all attempts failed, until I checked to see if CEC was even functioning. So I initiated the Loopback Tests. Invoking the Loopback Tests allowed the XMC-2 to be seen by the tv which was in the mode for looking for all CEC devices. So I didn't even need to run any test, just getting the processor into test mode was all that it needed to jumpstart whatever it was that wasn't working correctly. In case you want to try, if you haven't already: To get the processor into TEST Mode:
Switch off the rear panel power switch.
Press and hold the front panel Power Button and then switch on the rear power switch and keep holding the front panel power button until the front panel is populated with a list of tests, then release the button.
To initiate any of the tests you must wait at least two complete minutes for the processor to completely boot up internally before selecting any of the tests or FAIL will be the result. If a test fails, just run it again to be sure to preclude the possibility of the processor not being fully booted.
To exit from Test Mode just turn off the rear power switch.
My processor got bricked with a ERR code middle of last year, don't recall which code, but it's been ok since it was re-flashed. I'm hoping there's a chance for yours to work again without sending it back which is very painful. I have been having some issues with my XMC-2 and tried the CEC loopback test above and even though it was successful I still can not get any sound thru ARC now even thought it did work a few days ago. So annoying. I'm on FW 2.4, brand new Sony TV. On top of this my XMC-2 has started playing up, the TV reports there is no signal from the XMC-2 and I have to switch it off, or resend the output signal to the XMC or do a hard reboot just to get video throughput. And this is almost everytime I turn on the system now. |
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calle
Minor Hero
Posts: 15
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Post by calle on Nov 30, 2021 6:47:39 GMT -5
About to hook up 3 subwoofers to my XMC-2. Please hit me with your best advice! (I know there are tons in this thread/forum  ) Couple a weeks ago discussed - youtu.be/-22w1WkN8aAIs miniDSP 2x4HD preferable or XMC-2 will cover all I need? Cheers Carl |
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Post by panasonicst60 on Nov 30, 2021 13:01:36 GMT -5
Has anyone on here have issues with volume level in a certain speaker be louder or lower? I have been experiencing this issue. When I go into the xmc-2 levels and scroll through the different channels, some would be too loud or low(on same amp and same speakers when doing comparison). It would sometimes be all even levels and it would work, but when it's off level it would show during a movie too. It's happens randomly. I have tried to troubleshoot it with Emotiva with no solution. It will be heading back for repair.
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Post by ElectricKoolAid on Nov 30, 2021 14:47:55 GMT -5
Has anyone on here have issues with volume level in a certain speaker be louder or lower? I have been experiencing this issue. When I go into the xmc-2 levels and scroll through the different channels, some would be too loud or low(on same amp and same speakers when doing comparison). It would sometimes be all even levels and it would work, but when it's off level it would show during a movie too. It's happens randomly. I have tried to troubleshoot it with Emotiva with no solution. It will be heading back for repair. Are you measuring the levels with a calibrated microphone? How do you know the levels are changing? Unless it's a drastic amount I personally wouldn't trust my ears to calibrate different speaker levels. |
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Post by panasonicst60 on Nov 30, 2021 16:34:00 GMT -5
Has anyone on here have issues with volume level in a certain speaker be louder or lower? I have been experiencing this issue. When I go into the xmc-2 levels and scroll through the different channels, some would be too loud or low(on same amp and same speakers when doing comparison). It would sometimes be all even levels and it would work, but when it's off level it would show during a movie too. It's happens randomly. I have tried to troubleshoot it with Emotiva with no solution. It will be heading back for repair. Are you measuring the levels with a calibrated microphone? How do you know the levels are changing? Unless it's a drastic amount I personally wouldn't trust my ears to calibrate different speaker levels. It's a dramatic difference, very easy to notice. At least twice. Yes it's also been verified with REW with crosslabs umik1. At times my speakers would sound low volume and staticky too. I replaced three speaker as I thought they were the problem. I've checked the speakers and amps to verify that they are all working perfectly. Feels like I've been to hell and back with all this troubleshooting. |
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Post by MrOptimism on Nov 30, 2021 23:04:36 GMT -5
What are the differences between the RMC-1, RMC-1L and the XMC-2?
Is there a way to visually compare on the Emotiva website?
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Post by AudioHTIT on Nov 30, 2021 23:46:19 GMT -5
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Post by markc on Dec 1, 2021 2:14:27 GMT -5
Hi Emotivas and Emotivos :-) Will we get another Christmas present from Emotiva this year in the form of a new firmware update? DTS-X Pro? Since Emotiva continues to remain quiet on this subject, let’s consult the Magic 8 Ball… When asked exactly as quoted, the response was “ Concentrate and ask again”… So when broken into two questions and asked will we receive a firmware update by Christmas, the response was “ Very doubtful”. Then, when asked whether the next update will contain final code for DTS:X Pro, the response was “ Outlook good”. Let’s see how close that is to being accurate… Why on earth do we have to wait that long for a firmware fix for the bass extraction / redirection programming fault that is inherent with these processors?? Each and every one of us with more than a 2.1 setup using the standard speakers set to "small" with bass management to our subwoofer currently does not even have the ability to listen to Dolby Digital 5.1, regular DTS or upmixed stereo properly on these processors. You may think you have transparent speakers and a beautiful setup and a perfect listening space but the entire chain is being fed with incorrect audio information. None of us have balanced multichannel audio delivered to our amplifiers. Not. An. Over. Exaggeration. That is criminal. Someone at Emotiva failed to understand the summing and dividing of audio channels and/or the fact that the .1 LFE channel is encoded at -10dB to allow bass headroom without clipping. (with the final amplification done in the subwoofer.) These are basics. If an audio company can't get this 20 year old standard correctly programmed from the beginning or rectified immediately when the error is discovered then it is folly to expect more complex audio and electrical mathematics to be done correctly. |
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Post by jamesbaby on Dec 1, 2021 6:41:10 GMT -5
When you put it that way, it is quite damning that Emo have messed up the code so badly.
It needs to be resolved asap.
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Post by hanse1 on Dec 1, 2021 7:15:14 GMT -5
About to hook up 3 subwoofers to my XMC-2. Please hit me with your best advice! (I know there are tons in this thread/forum ) Couple a weeks ago discussed - youtu.be/-22w1WkN8aAIs miniDSP 2x4HD preferable or XMC-2 will cover all I need? Cheers Carl I am also very interested in how to connect three subwoofers in the best way |
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cawgijoe
Emo VIPs 
"When you come to a fork in the road, take it." - Yogi Berra
Posts: 5,033
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Post by cawgijoe on Dec 1, 2021 7:52:18 GMT -5
Since Emotiva continues to remain quiet on this subject, let’s consult the Magic 8 Ball… When asked exactly as quoted, the response was “ Concentrate and ask again”… So when broken into two questions and asked will we receive a firmware update by Christmas, the response was “ Very doubtful”. Then, when asked whether the next update will contain final code for DTS:X Pro, the response was “ Outlook good”. Let’s see how close that is to being accurate… Why on earth do we have to wait that long for a firmware fix for the bass extraction / redirection programming fault that is inherent with these processors?? Each and every one of us with more than a 2.1 setup using the standard speakers set to "small" with bass management to our subwoofer currently does not even have the ability to listen to Dolby Digital 5.1, regular DTS or upmixed stereo properly on these processors. You may think you have transparent speakers and a beautiful setup and a perfect listening space but the entire chain is being fed with incorrect audio information. None of us have balanced multichannel audio delivered to our amplifiers. Not. An. Over. Exaggeration. That is criminal. Someone at Emotiva failed to understand the summing and dividing of audio channels and/or the fact that the .1 LFE channel is encoded at -10dB to allow bass headroom without clipping. (with the final amplification done in the subwoofer.) These are basics. If an audio company can't get this 20 year old standard correctly programmed from the beginning or rectified immediately when the error is discovered then it is folly to expect more complex audio and electrical mathematics to be done correctly. I really haven't ben following this that closely since I only have one subwoofer and am content with the sub volume and output....even though it may be just my ears have gotten used to it. I know alot of people have posted about this issue on the forum....has anyone contacted Emotiva directly? I'm sure they have, but would be curious as to their response. |
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Post by ElectricKoolAid on Dec 1, 2021 9:34:50 GMT -5
Why on earth do we have to wait that long for a firmware fix for the bass extraction / redirection programming fault that is inherent with these processors?? Each and every one of us with more than a 2.1 setup using the standard speakers set to "small" with bass management to our subwoofer currently does not even have the ability to listen to Dolby Digital 5.1, regular DTS or upmixed stereo properly on these processors. You may think you have transparent speakers and a beautiful setup and a perfect listening space but the entire chain is being fed with incorrect audio information. None of us have balanced multichannel audio delivered to our amplifiers. Not. An. Over. Exaggeration. That is criminal. Someone at Emotiva failed to understand the summing and dividing of audio channels and/or the fact that the .1 LFE channel is encoded at -10dB to allow bass headroom without clipping. (with the final amplification done in the subwoofer.) These are basics. If an audio company can't get this 20 year old standard correctly programmed from the beginning or rectified immediately when the error is discovered then it is folly to expect more complex audio and electrical mathematics to be done correctly. I really haven't ben following this that closely since I only have one subwoofer and am content with the sub volume and output....even though it may be just my ears have gotten used to it. I know alot of people have posted about this issue on the forum....has anyone contacted Emotiva directly? I'm sure they have, but would be curious as to their response. It's my understanding that user ttocs has worked with Emo directly regarding this issue. Based on his thread about the issue, he stated that the information was passed along to Emo and that there had been progress made - granted this was a long time ago now. Not to mention that in the last update regarding the next firmware release it was stated that bass management issues were being addressed. |
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Post by hsamwel on Dec 1, 2021 10:06:51 GMT -5
I really haven't ben following this that closely since I only have one subwoofer and am content with the sub volume and output....even though it may be just my ears have gotten used to it. I know alot of people have posted about this issue on the forum....has anyone contacted Emotiva directly? I'm sure they have, but would be curious as to their response. It's my understanding that user ttocs has worked with Emo directly regarding this issue. Based on his thread about the issue, he stated that the information was passed along to Emo and that there had been progress made - granted this was a long time ago now. Not to mention that in the last update regarding the next firmware release it was stated that bass management issues were being addressed. What’s more worrying is that Emotiva does not communicate ANYTHING.. Everything is just hunky dory dandy..  Almost always when there’s a big bug found Keith is gone with the wind.. If he’s here he doesn’t comment on those threads or topics AT ALL.. The podcasts are just full of.. Well nothing really.. Not a mention of any problems or any progress with coding.. Why this secrecy? That the BM bug takes this long to fix is well.. Bad! To say it kindly. Either they don’t have enough coding skills or they prioritize really badly! As markc says, this is a basic thing to get right.. IMO should be tested before a firmware gets released.. Maybe they only listen a say ”this sounds good, now it’s fine for release”? |
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cawgijoe
Emo VIPs
"When you come to a fork in the road, take it." - Yogi Berra
Posts: 5,033
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Post by cawgijoe on Dec 1, 2021 10:24:03 GMT -5
It's my understanding that user ttocs has worked with Emo directly regarding this issue. Based on his thread about the issue, he stated that the information was passed along to Emo and that there had been progress made - granted this was a long time ago now. Not to mention that in the last update regarding the next firmware release it was stated that bass management issues were being addressed. What’s more worrying is that Emotiva does not communicate ANYTHING.. Everything is just hunky dory dandy.. Almost always when there’s a big bug found Keith is gone with the wind.. If he’s here he doesn’t comment on those threads or topics AT ALL.. The podcasts are just full of.. Well nothing really.. Not a mention of any problems or any progress with coding.. Why this secrecy? That the BM bug takes this long to fix is well.. Bad! To say it kindly. Either they don’t have enough coding skills or they prioritize really badly! As markc says, this is a basic thing to get right.. IMO should be tested before a firmware gets released.. Maybe they only listen a say ”this sounds good, now it’s fine for release”? As you are well aware if you have been an Emotiva customer for awhile....they have gone from full communication and transparency to silence due to getting slammed and racked over the coals when something would not be released on time. I do agree though that it's time for another update on progress at this point. Maybe send Keith a PM. |
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Post by ElectricKoolAid on Dec 1, 2021 13:46:20 GMT -5
What’s more worrying is that Emotiva does not communicate ANYTHING.. Everything is just hunky dory dandy.. Almost always when there’s a big bug found Keith is gone with the wind.. If he’s here he doesn’t comment on those threads or topics AT ALL.. The podcasts are just full of.. Well nothing really.. Not a mention of any problems or any progress with coding.. Why this secrecy? That the BM bug takes this long to fix is well.. Bad! To say it kindly. Either they don’t have enough coding skills or they prioritize really badly! As markc says, this is a basic thing to get right.. IMO should be tested before a firmware gets released.. Maybe they only listen a say ”this sounds good, now it’s fine for release”? As you are well aware if you have been an Emotiva customer for awhile....they have gone from full communication and transparency to silence due to getting slammed and racked over the coals when something would not be released on time. I do agree though that it's time for another update on progress at this point. Maybe send Keith a PM. A progress update would be fantastic. |
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Post by hsamwel on Dec 1, 2021 15:07:40 GMT -5
What’s more worrying is that Emotiva does not communicate ANYTHING.. Everything is just hunky dory dandy.. Almost always when there’s a big bug found Keith is gone with the wind.. If he’s here he doesn’t comment on those threads or topics AT ALL.. The podcasts are just full of.. Well nothing really.. Not a mention of any problems or any progress with coding.. Why this secrecy? That the BM bug takes this long to fix is well.. Bad! To say it kindly. Either they don’t have enough coding skills or they prioritize really badly! As markc says, this is a basic thing to get right.. IMO should be tested before a firmware gets released.. Maybe they only listen a say ”this sounds good, now it’s fine for release”? As you are well aware if you have been an Emotiva customer for awhile....they have gone from full communication and transparency to silence due to getting slammed and racked over the coals when something would not be released on time. I do agree though that it's time for another update on progress at this point. Maybe send Keith a PM. I doubt he would answer if it was a negative question or regarding a firmware update at this point. I’m quite sure he reads most comments here even though he says he doesn’t. How else can he always comment on specific things were he have strong opinions and/or knowledge about? And in many of those cases write a page long comment that many times doesn’t even answer the users question or problem.. Then completely ignoring a direct question in the same thread a post later.. Btw I’m not asking for Emotiva to spill the beans about everything they are doing.. Or giving us dates on releases.. That’s impossible, especially for them history has proven.. Just that this bug has been with us for over a year now and have been talked about as an issue in the forums (and reported to Emotiva before that) for atleast 6 months if not longer. It was over a month ago when we got the ”it’s imminent” comment.. So a little update on the delay is due IMO.. This is quite a big bug as well.. A bug that should never been let loose from a company that prides itself in having ”the most neutral sound” and among the best sound overall. I’m quite sure ”if” this bug would have been released by anyone else a point fix release would have been issued ASAP. Not incorporated in the next ”big” release +6 months later. |
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Post by markc on Dec 1, 2021 15:28:04 GMT -5
About to hook up 3 subwoofers to my XMC-2. Please hit me with your best advice! (I know there are tons in this thread/forum ) Couple a weeks ago discussed - youtu.be/-22w1WkN8aAIs miniDSP 2x4HD preferable or XMC-2 will cover all I need? Cheers Carl I am also very interested in how to connect three subwoofers in the best way This is my point in my post above - there is absolutely no need for you to concern yourself with any fine points about how to setup one, two or three subwoofers with any of these Emotiva processors. However you connect the subwoofers, however you set the levels, however you use Emotiva's internal Dirac, however many MiniDSP you connect, you will not be able to get the bass correct in your system through an XMC-2, RMC-1L or RMC-1 if you do what is the correct thing which is to set all satellites to "small" and use the subwoofer to play the redirected bass combined with the LFE channel. We are all chasing our own tails in trying to get the surround sound audio out of these surround sound processors. The processors cannot do it, full-stop! I (and we) should not be waiting for it to be fixed still! I have been looking at the Anthem, but the real galling thing is the financial hit and what to do with my used XMC-2 |
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Post by hsamwel on Dec 1, 2021 17:26:44 GMT -5
Why on earth do we have to wait that long for a firmware fix for the bass extraction / redirection programming fault that is inherent with these processors?? Each and every one of us with more than a 2.1 setup using the standard speakers set to "small" with bass management to our subwoofer currently does not even have the ability to listen to Dolby Digital 5.1, regular DTS or upmixed stereo properly on these processors. You may think you have transparent speakers and a beautiful setup and a perfect listening space but the entire chain is being fed with incorrect audio information. None of us have balanced multichannel audio delivered to our amplifiers. Not. An. Over. Exaggeration. That is criminal. Someone at Emotiva failed to understand the summing and dividing of audio channels and/or the fact that the .1 LFE channel is encoded at -10dB to allow bass headroom without clipping. (with the final amplification done in the subwoofer.) These are basics. If an audio company can't get this 20 year old standard correctly programmed from the beginning or rectified immediately when the error is discovered then it is folly to expect more complex audio and electrical mathematics to be done correctly. I really haven't ben following this that closely since I only have one subwoofer and am content with the sub volume and output....even though it may be just my ears have gotten used to it. I know alot of people have posted about this issue on the forum....has anyone contacted Emotiva directly? I'm sure they have, but would be curious as to their response. My guess would be ”we have not gotten any reports of this kind” from the support. This seems usually the case I’m sorry to say.. The problem is that even ONE user having an issue should merit an investigation and possibly finding a bug. Not saying ”only a few have reported this”, ”most users have no issue at all, we can’t put our limited resources into this”. Stable systems are prefered over almost any feature.. With stability comes the possibility to optimize and adding features.. If even one user is having an issue the system isn’t stable. These closed computer systems should behave the same for all but they sadly don’t. Yes I’m aware that not all problems are the fault of Emotiva.. |
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