klinemj
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Post by klinemj on Jun 9, 2020 9:36:29 GMT -5
FYI for info to others...I had a surprising learning on "signing for packages" this weekend. Our local USPS carrier came down my lane to hand-deliver a package because it needed a signature. She told me it needed a signature, so I was waiting for her to hand me the little electronic gadget for me to sign. And she said "oh, because of COVID, I have to sign for you. They won't let me let you touch this device" And, she signed for me and handed me the package. I had just happened to be outside so I was able to go to her truck to save her getting out. But, I wonder...if I had not been outside/at home, would she just have signed and left it by my garage? My guess is she would have (and where we live, that's ok, but...for others...not).
I don't know what FedEx, UPS, and Amazon delivery are doing, but...just in case you have something delivered that requires a signature and it doesn't show up...make them show you the signature.
I doubt this applies in Boom's case, but sharing for info to all.
Mark
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Post by Boomzilla on Jun 9, 2020 9:48:07 GMT -5
I spoke to FedEx this morning, and they said that the claim is under review. They also asked for an additional document - a waiver from the shipper (on company letterhead and hand signed by someone with authority to enable the waiver that the shipper dismisses all claims on their part). This is to assure that both I and the shipper don't file duplicate claims for the missing package. Seemed reasonable to me, so I've asked Oppo Digital to supply the waiver. I'll upload it to FedEx when Oppo provides it.
Other than that, (and the fact that the FedEx "refund" won't pay for a new Oppo), I'm just peachy.
So who else makes Roon-ready 4K players? Oppo might take pity on me and sell me another, but I can't count on that... Ideally, I want ALL the features that my Oppo had:
XLR and RCA outputs Roon streaming over Ethernet Decent DAC 4K 7.1 analog outputs Bass mangement Backlit remote with motion sensor Good warranty Ability to play ALL formats, including MKV
Ideas?
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Post by wilburthegoose on Jun 9, 2020 9:51:18 GMT -5
If you want a decent Roon device, get a Chromecast Ultra, because I think Oppo was the only player that ever supported/will support Roon.
Raspberry Pi is another good inexpensive solution with sound quality > Chromecast. Heck - you can even send Roon audio through AirPlay.
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Post by monkumonku on Jun 9, 2020 10:44:11 GMT -5
I spoke to FedEx this morning, and they said that the claim is under review. They also asked for an additional document - a waiver from the shipper (on company letterhead and hand signed by someone with authority to enable the waiver that the shipper dismisses all claims on their part). This is to assure that both I and the shipper don't file duplicate claims for the missing package. Seemed reasonable to me, so I've asked Oppo Digital to supply the waiver. I'll upload it to FedEx when Oppo provides it. Other than that, (and the fact that the FedEx "refund" won't pay for a new Oppo), I'm just peachy. So who else makes Roon-ready 4K players? Oppo might take pity on me and sell me another, but I can't count on that... Ideally, I want ALL the features that my Oppo had: Just curious, what was the insured value? Was it the price you had paid for the unit or did they prorate it and reduce the amount?
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Post by monkumonku on Jun 9, 2020 10:47:06 GMT -5
I'd prefer not to sue the UPS Store. I do routine business with them, they know me, and they've gone above and beyond in spending the time to not only verify their receiving records but also to review their in-store video to confirm that FedEx did NOT make the delivery at the time that they claimed. They'll provide FedEx with all their proof if needed. In fact, they treat me so well that I buy them a cake or pie two or three times a year just as a tip. They also print all my business documents, matching the lowest price they can find anywhere (saved me over $300 last time I had class materials printed). I don't see any way that they could hold any liability in this at all, so why implicate them? This is a FedEx SNAFU from the bottom to the top. Their own documentation contradicts their delivery claim. If they give me any grief, I'll check with Oppo on the REAL price of a replacement and modify my claim upward. Well good luck on that, makes sense not to sue the UPS store. But if there was insurance on the package, can you legally make a claim for more than the insured value?
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Post by Boomzilla on Jun 9, 2020 10:57:53 GMT -5
Just curious, what was the insured value? Was it the price you had paid for the unit or did they prorate it and reduce the amount? Don't know yet.
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klinemj
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Post by klinemj on Jun 9, 2020 12:46:40 GMT -5
If it comes to the point of needing a Roon Ready device, I second Wilbur's reco on the Pi. Get a basic on and run USB or HDMI out to a DAC or pre/pro/whatever.
Mark
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Post by sockemdog on Jun 10, 2020 0:41:59 GMT -5
I spoke to FedEx this morning, and they said that the claim is under review. They also asked for an additional document - a waiver from the shipper (on company letterhead and hand signed by someone with authority to enable the waiver that the shipper dismisses all claims on their part). This is to assure that both I and the shipper don't file duplicate claims for the missing package. Seemed reasonable to me, so I've asked Oppo Digital to supply the waiver. I'll upload it to FedEx when Oppo provides it. Other than that, (and the fact that the FedEx "refund" won't pay for a new Oppo), I'm just peachy. So who else makes Roon-ready 4K players? Oppo might take pity on me and sell me another, but I can't count on that... Ideally, I want ALL the features that my Oppo had: XLR and RCA outputs Roon streaming over Ethernet Decent DAC 4K 7.1 analog outputs Bass mangement Backlit remote with motion sensor Good warranty Ability to play ALL formats, including MKV Ideas? Not sure it’ll do everything you need, but take a look at Dune HD. I’ve had one of their units since 2012 and still going strong to play mainly MKV and FLAC files from a QNAP NAS. I only use the digital and HDMI outputs though. On another system I have an Oppo which I really enjoy. But I like the Dune interface better. Dune HD is also about to release some new models based on a newer chip that will have even more capabilities. I’m watching the site closely. There is a US online dealer that is still in business since I bought mine in 2012. Good luck with the search! Brad
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Post by kierre on Jun 10, 2020 6:57:25 GMT -5
FYI for info to others...I had a surprising learning on "signing for packages" this weekend. Our local USPS carrier came down my lane to hand-deliver a package because it needed a signature. She told me it needed a signature, so I was waiting for her to hand me the little electronic gadget for me to sign. And she said "oh, because of COVID, I have to sign for you. They won't let me let you touch this device" And, she signed for me and handed me the package. I had just happened to be outside so I was able to go to her truck to save her getting out. But, I wonder...if I had not been outside/at home, would she just have signed and left it by my garage? My guess is she would have (and where we live, that's ok, but...for others...not). I don't know what FedEx, UPS, and Amazon delivery are doing, but...just in case you have something delivered that requires a signature and it doesn't show up...make them show you the signature. I doubt this applies in Boom's case, but sharing for info to all. Mark Same experience last week. I ordered a set of speakers online which was to be shipped by UPS with signature required. I wondered how that would work in the current circumstances. The package arrived and UPS guy pulled out the trackpad and said a signature is required, but we're not doing that now. He signed for me, got back in the truck and was off to other delivery adventures. I did mention that I was the real deal, but I don't think it phased him one way or the other. A level of assurance is lost when they don't require a signature, although it's arguable as to how much is lost when they don't ask for identification, along with the signature.
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Post by Boomzilla on Jun 10, 2020 7:23:12 GMT -5
Well good luck on that, makes sense not to sue the UPS store. But if there was insurance on the package, can you legally make a claim for more than the insured value? I'm sure that there WAS insurance on the package, but I've no idea of how much. And to throw another kink in the process, I'd asked OPPO for a waiver of claim so I could proceed with the FedEx claim from my end. This is what they returned to me: "Hi Glenn, Unfortunately that is not possible as OPPO Digital has dissolved as a company and there are no longer any OPPO Digital employees. Best Regards, Customer Service OT Service, Inc. 162 Constitution Dr. Menlo Park, CA 94025 Service@oppodigital.com" So unless FedEx accepts their denial as a waiver...
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Post by tasdom on Jun 10, 2020 7:42:49 GMT -5
Well good luck on that, makes sense not to sue the UPS store. But if there was insurance on the package, can you legally make a claim for more than the insured value? I'm sure that there WAS insurance on the package, but I've no idea of how much. And to throw another kink in the process, I'd asked OPPO for a waiver of claim so I could proceed with the FedEx claim from my end. This is what they returned to me: "Hi Glenn, Unfortunately that is not possible as OPPO Digital has dissolved as a company and there are no longer any OPPO Digital employees. Best Regards, Customer Service OT Service, Inc. 162 Constitution Dr. Menlo Park, CA 94025 Service@oppodigital.com" So unless FedEx accepts their denial as a waiver... How did a "dissolved" company service your player? Acceptance and service of same should be binding to a functional operation IMHO
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Post by Boomzilla on Jun 10, 2020 8:33:33 GMT -5
How did a "dissolved" company service your player? Acceptance and service of same should be binding to a functional operation IMHO They WERE open for business. Their closing occurred after my player was shipped.
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cawgijoe
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"We made too many of the wrong mistakes." - Yogi Berra
Posts: 4,903
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Post by cawgijoe on Jun 10, 2020 8:34:06 GMT -5
I'm sure that there WAS insurance on the package, but I've no idea of how much. And to throw another kink in the process, I'd asked OPPO for a waiver of claim so I could proceed with the FedEx claim from my end. This is what they returned to me: "Hi Glenn, Unfortunately that is not possible as OPPO Digital has dissolved as a company and there are no longer any OPPO Digital employees. Best Regards, Customer Service OT Service, Inc. 162 Constitution Dr. Menlo Park, CA 94025 Service@oppodigital.com" So unless FedEx accepts their denial as a waiver... How did a "dissolved" company service your player? Acceptance and service of same should be binding to a functional operation IMHO I agree. Something is fishy here. If this company, "OT Service, Inc." is in business to service OPPO and/or other brands, they must have policies dealing with non delivered shipments....this is so strange. OPPO Digital may be out of business, but OT Service is not.
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Post by ÈlTwo on Jun 10, 2020 8:56:16 GMT -5
They're just looking for the listed shipper to waive the claim, and that probably was OT Service, Inc. If they are dissolved, just ask them for a copy of the Certificate of Dissolution, and use that as proof.
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Post by amped on Jun 10, 2020 9:11:54 GMT -5
I tell you what works for me 100% of the time is I have the shipper pack whatever I ship (gear wise) even if I have original box I'll have them double box it and I pay them their "fink fee" then insure the item, once they pack it they take ultimate responsibility for the condition of the contents. I also only ship DIRECT signature required and that eliminates any shenanigan's with "accepted by BB" I work where I receive a ton of packages and UPS and FEDEX don't give crap who "accepts" the package it's actually laughable to watch...Hope this is a repeat of other posts but I didn't read all the way through.
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Post by Ex_Vintage on Jun 10, 2020 9:43:23 GMT -5
Well good luck on that, makes sense not to sue the UPS store. But if there was insurance on the package, can you legally make a claim for more than the insured value? I'm sure that there WAS insurance on the package, but I've no idea of how much. And to throw another kink in the process, I'd asked OPPO for a waiver of claim so I could proceed with the FedEx claim from my end. This is what they returned to me: "Hi Glenn, Unfortunately that is not possible as OPPO Digital has dissolved as a company and there are no longer any OPPO Digital employees. Best Regards, Customer Service OT Service, Inc. 162 Constitution Dr. Menlo Park, CA 94025 Service@oppodigital.com" So unless FedEx accepts their denial as a waiver... I believe that if you do not declare a specific value for an item shipped with UPS, the default value is stated as $100.
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Post by monkumonku on Jun 10, 2020 11:19:28 GMT -5
Well good luck on that, makes sense not to sue the UPS store. But if there was insurance on the package, can you legally make a claim for more than the insured value? I'm sure that there WAS insurance on the package, but I've no idea of how much. And to throw another kink in the process, I'd asked OPPO for a waiver of claim so I could proceed with the FedEx claim from my end. This is what they returned to me: "Hi Glenn, Unfortunately that is not possible as OPPO Digital has dissolved as a company and there are no longer any OPPO Digital employees. Best Regards, Customer Service OT Service, Inc. 162 Constitution Dr. Menlo Park, CA 94025 Service@oppodigital.com" So unless FedEx accepts their denial as a waiver... That makes no sense. So let's say you did have a claim against Oppo (i.e., the entity that repaired your unit). Would they try and weasel out of it by declaring Oppo doesn't exist? It would seem to me that they should furnish you with a letter on their letterhead outlining the situation with Oppo and then saying they agree to waive any claim. I would assume they'd inherit any authority and liability from the original Oppo.
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Post by amped on Jun 10, 2020 11:39:06 GMT -5
I'm sure that there WAS insurance on the package, but I've no idea of how much. And to throw another kink in the process, I'd asked OPPO for a waiver of claim so I could proceed with the FedEx claim from my end. This is what they returned to me: "Hi Glenn, Unfortunately that is not possible as OPPO Digital has dissolved as a company and there are no longer any OPPO Digital employees. Best Regards, Customer Service OT Service, Inc. 162 Constitution Dr. Menlo Park, CA 94025 Service@oppodigital.com" So unless FedEx accepts their denial as a waiver... I believe that if you do not declare a specific value for an item shipped with UPS, the default value is stated as $100. After reading that response to you from OPPO, let me tell you what happened...The shipper delivered it and the "signer" walked away with it! That sucks!
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Post by DavidR on Jun 10, 2020 14:02:07 GMT -5
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Post by ttocs on Jun 10, 2020 14:04:42 GMT -5
For you kids keeping score, Maypo.
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