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Post by doc1963 on Jun 13, 2020 18:39:26 GMT -5
It immediately struck me as quite odd. seems odd for sure, but if you think about it from a customer service standpoint, if they agree to replace it, someone has to give one up. Could look at is as a sacrifice to deliver good customer service. Just a thought. I agree... Don't think for a minute that the guys that worked there (and maybe still work for the service end) didn't tuck a few away for themselves as soon as the bad news broke. Personally Boomzilla, I'd take the replacement player as long as it is "certified" to be in excellent working condition. You already know that there's not another player comparable to it currently on the market. From a picture quality perspective, the Panasonic DP-UB9000 is a great player... just as good as the Oppo. However, "support" for the player (from Panasonic themselves) leaves a lot to be desired. I already have a few recently released discs that won't play in the 9000 without prolonged pauses and/or glitches. It seems the Panasonic players have problems with triple-layer discs. Yet, Panasonic hasn't released a firmware update in nearly a year. All of those same discs will play without issue in my Oppo. Stick with what you know works and then worry about it when it no longer does... No matter what amount of money they give you, you won't find better...
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Post by davidl81 on Jun 13, 2020 18:53:38 GMT -5
seems odd for sure, but if you think about it from a customer service standpoint, if they agree to replace it, someone has to give one up. Could look at is as a sacrifice to deliver good customer service. Just a thought. I agree... Don't think for a minute that the guys that worked there (and maybe still work for the service end) didn't tuck a few away for themselves as soon as the bad news broke. Personally Boomzilla, I'd take the replacement player as long as it is "certified" to be in excellent working condition. You already know that there's not another player comparable to it currently on the market. From a picture quality perspective, the Panasonic DP-UB9000 is a great player... just as good as the Oppo. However, "support" for the player (from Panasonic themselves) leaves a lot to be desired. I already have a few recently released discs that won't play in the 9000 without prolonged pauses and/or glitches. It seems the Panasonic players have problems with triple-layer discs. Yet, Panasonic hasn't released a firmware update in nearly a year. All of those same discs will play without issue in my Oppo. Stick with what you know works and then worry about it when it no longer does... No matter what amount of money they give you, you won't find better... Doc, FWIW I had a firmware update on my Panny 8200 about three weeks ago. No idea if the 9000 shares firmware though.
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Post by doc1963 on Jun 13, 2020 19:10:26 GMT -5
I agree... Don't think for a minute that the guys that worked there (and maybe still work for the service end) didn't tuck a few away for themselves as soon as the bad news broke. Personally Boomzilla, I'd take the replacement player as long as it is "certified" to be in excellent working condition. You already know that there's not another player comparable to it currently on the market. From a picture quality perspective, the Panasonic DP-UB9000 is a great player... just as good as the Oppo. However, "support" for the player (from Panasonic themselves) leaves a lot to be desired. I already have a few recently released discs that won't play in the 9000 without prolonged pauses and/or glitches. It seems the Panasonic players have problems with triple-layer discs. Yet, Panasonic hasn't released a firmware update in nearly a year. All of those same discs will play without issue in my Oppo. Stick with what you know works and then worry about it when it no longer does... No matter what amount of money they give you, you won't find better... Doc, FWIW I had a firmware update on my Panny 8200 about three weeks ago. No idea if the 9000 shares firmware though. Thanks, but nothing has been pushed to the 9000 yet. Not sure if the firmware between them are compatible...
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Post by jdmusante on Jun 13, 2020 20:54:56 GMT -5
Stick with what you know works and then worry about it when it no longer does... No matter what amount of money they give you, you won't find better... This. I would keep it. You paid for it a few years ago and there is nothing else better going currently. I love my 205. I use it for movies and its USB DAC. It will be used by me until it gives up the ghost.
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Post by Boomzilla on Jun 14, 2020 8:10:48 GMT -5
I think I need to contact Oppo Technical again with the following questions:
1. Is Oppo Technical still in business or not? One email said they were out of business, but someone there is still emailing me with their business footer.
2. Whom am I speaking with at Oppo, and are they authorized to be dealing with FedEx? If the business is gone, then am I dealing with an individual? Who?
3. What confidence can I have that whoever is claiming to be Oppo Technical on all these emails will not take any settlement from FedEx and disappear?
4. Should I contact FedEx and ask them NOT to deal with the potentially fraudulent claims from Oppo Technical? Oppo has lost only their return shipping cost - the merchandise is mine. Can I (as the recipient rather than the shipper) ask FedEx to deal with me only?
Boom
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Post by audiobill on Jun 14, 2020 18:31:03 GMT -5
5) Sell the thing and move on.
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Post by Boomzilla on Jun 15, 2020 9:44:59 GMT -5
After due consideration, I'm going to probably take the cash. There's no telling what condition a used OPPO might come in (especially with no further service available). I'll replace it with a $500 Sony and just live with the shortcomings.
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cawgijoe
Emo VIPs
"We made too many of the wrong mistakes." - Yogi Berra
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Post by cawgijoe on Jun 15, 2020 10:25:29 GMT -5
After due consideration, I'm going to probably take the cash. There's no telling what condition a used OPPO might come in (especially with no further service available). I'll replace it with a $500 Sony and just live with the shortcomings. How much are they offering? I agree with you, there are alot of unknowns with a used unit from someone you don't know. The Sony's are nice as well as the Panny's.
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Post by Boomzilla on Jun 15, 2020 11:26:18 GMT -5
How much are they offering? No idea. I'll call today.
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vcrpro3
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..A loony lunatic.....
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Post by vcrpro3 on Jun 15, 2020 13:31:31 GMT -5
I sent my ailing UDP-205 to Oppo for repair. They shipped it back via FedEx. FedEx claims that the package was delivered, yet I never got it. The Oppo Repair people have that "confirmed delivery" slip from FedEx and wash their hands of any responsibility. I've filed a claim with FedEx. Their own document says that the package was delivered to the correct address (the corner UPS Store) at 9:30 am on Thursday, June 4th. It was signed for by "EB." However: - Nobody working at the destination (corner UPS Store) has the initials "EB."
- The UPS Store has no log of any such package being delivered.
- Review of the video log at the UPS Store shows no FedEx deliveries at any time between 9:00 and 10:00 on Thursday, June 4th
Will FedEx pay the claim? Enquiring minds want to know! Keep pushing for a resolution! Also, be sure to let both the UPS store that supposed received it and FedEx that you will be taking it to the Investigative unit of your local TV station. Shipping and service store fraud is something they like to expose and those that may be investigated don't want to be part of...
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Post by Boomzilla on Jun 15, 2020 16:52:33 GMT -5
Today Oppo says:
1. Is Oppo Technical still in business or not? One email from you said you were out of business, but I'm still getting emails with your business footer. OPPO Digital is no longer around, we, OT Service is handling the support for OPPO Digital. The email domain and website is still used so previous customers are still able to contact us.
2. Whom am I speaking with at Oppo? Are you authorized to be dealing with FedEx by Oppo Technical (if it still exists)? If the business is gone, then am I dealing with an individual? Who? We are OT Service and since the FedEx account belongs to us.
3. What confidence can I have that whoever is claiming to be Oppo Technical on all these emails will not take any settlement from FedEx and disappear? We have no plans to.
4. Should I contact FedEx and ask them NOT to deal with Oppo Technical? Oppo has lost only your return shipping cost - but the merchandise (and thus, the majority of the loss) is mine. Since we are the shipper, you will not be able to to override FedEx on our behalf.
As mentioned in a previous email, if you would like us to provide a waiver documentation, we can do so and let you proceed with the claim with FedEx. Keep in mind, the claim value will be significantly less than the value of the player. If we handle the FedEx claim, the FedEx claim will be to us since we will be reimbursing you for the value of the player ($1,299). It will not be the value of the unit plus FedEx claim.
Best Regards,
Customer Service OT Service, Inc. 162 Constitution Dr. Menlo Park, CA 94025 Service@oppodigital.com
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Post by elmex on Jun 15, 2020 17:34:44 GMT -5
Today Oppo says: 1. Is Oppo Technical still in business or not? One email from you said you were out of business, but I'm still getting emails with your business footer. OPPO Digital is no longer around, we, OT Service is handling the support for OPPO Digital. The email domain and website is still used so previous customers are still able to contact us.2. Whom am I speaking with at Oppo? Are you authorized to be dealing with FedEx by Oppo Technical (if it still exists)? If the business is gone, then am I dealing with an individual? Who? We are OT Service and since the FedEx account belongs to us.
3. What confidence can I have that whoever is claiming to be Oppo Technical on all these emails will not take any settlement from FedEx and disappear? We have no plans to.4. Should I contact FedEx and ask them NOT to deal with Oppo Technical? Oppo has lost only your return shipping cost - but the merchandise (and thus, the majority of the loss) is mine. Since we are the shipper, you will not be able to to override FedEx on our behalf. As mentioned in a previous email, if you would like us to provide a waiver documentation, we can do so and let you proceed with the claim with FedEx. Keep in mind, the claim value will be significantly less than the value of the player. If we handle the FedEx claim, the FedEx claim will be to us since we will be reimbursing you for the value of the player ($1,299). It will not be the value of the unit plus FedEx claim.
Best Regards,
Customer Service OT Service, Inc. 162 Constitution Dr. Menlo Park, CA 94025 Service@oppodigital.com
Suspect it smells funny. I would go with your gut instinct.
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Post by Jean Genie on Jun 16, 2020 8:41:29 GMT -5
Today Oppo says: 1. Is Oppo Technical still in business or not? One email from you said you were out of business, but I'm still getting emails with your business footer. OPPO Digital is no longer around, we, OT Service is handling the support for OPPO Digital. The email domain and website is still used so previous customers are still able to contact us.2. Whom am I speaking with at Oppo? Are you authorized to be dealing with FedEx by Oppo Technical (if it still exists)? If the business is gone, then am I dealing with an individual? Who? We are OT Service and since the FedEx account belongs to us.
3. What confidence can I have that whoever is claiming to be Oppo Technical on all these emails will not take any settlement from FedEx and disappear? We have no plans to.4. Should I contact FedEx and ask them NOT to deal with Oppo Technical? Oppo has lost only your return shipping cost - but the merchandise (and thus, the majority of the loss) is mine. Since we are the shipper, you will not be able to to override FedEx on our behalf. As mentioned in a previous email, if you would like us to provide a waiver documentation, we can do so and let you proceed with the claim with FedEx. Keep in mind, the claim value will be significantly less than the value of the player. If we handle the FedEx claim, the FedEx claim will be to us since we will be reimbursing you for the value of the player ($1,299). It will not be the value of the unit plus FedEx claim.
Best Regards,
Customer Service OT Service, Inc. 162 Constitution Dr. Menlo Park, CA 94025 Service@oppodigital.com
This looks, to me, like the best result you can achieve is $1299 from OT Service or a replacement player, albeit used and, possibly, a pig in a poke. Tough decision, good luck.
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cawgijoe
Emo VIPs
"We made too many of the wrong mistakes." - Yogi Berra
Posts: 4,904
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Post by cawgijoe on Jun 16, 2020 8:58:08 GMT -5
Take the $1,299 if that is indeed what they will pay you and buy a Panasonic 9000 or a Sony 1100ES and pocket the rest.
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Post by doc1963 on Jun 16, 2020 9:02:20 GMT -5
For those who might not be aware, "OT Service, Inc." is the legitimate benefactor of (and the remaining former employees of) OPPO Digital USA. They are the only valid and authorized servicer of all of our OPPO branded video and audio products. From the FAQ section of OPPO's "Farewell" page on their website... " Technical support will continue to be available. Our service team has been spun off into OT Service, Inc. to handle OPPO product support. Please visit the product support page on the OPPO Digital web site". You can find that page... HERE
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cawgijoe
Emo VIPs
"We made too many of the wrong mistakes." - Yogi Berra
Posts: 4,904
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Post by cawgijoe on Jun 16, 2020 9:03:39 GMT -5
So, after reading this experience, why would anyone take a chance on a used Oppo 203 or 205 at inflated prices? If you are lucky you will have no issues, but if you do, service may not be available. And who knows how long they will do firmware updates....I'm sure the Oppo parent company is keeping that afloat at least for awhile.
Oppo made some wonderful players and I wish they had stayed in business, but that's life.
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Post by Boomzilla on Jun 21, 2020 22:25:06 GMT -5
On Saturday, June 20, I e-mailed Oppo regarding the status of my lost UDP-205. Their reply: "The claim was filed with FedEx on June 12th and per FedEx, can take five to seven business days."
So sometime this coming week, we'll probably get the notification that FedEx is rejecting the claim since their database shows the package as delivered. Then the appeals process begins, with me having to provide mind-numbing proof that the FedEx driver never delivered the package as claimed. After FedEx rejects the documentation, an appeal will have to be made. So maybe in six months some refund will occur (or not).
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Deleted
Deleted Member
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Post by Deleted on Jun 21, 2020 23:20:31 GMT -5
On Saturday, June 20, I e-mailed Oppo regarding the status of my lost UDP-205. Their reply: "The claim was filed with FedEx on June 12th and per FedEx, can take five to seven business days." So sometime this coming week, we'll probably get the notification that FedEx is rejecting the claim since their database shows the package as delivered. Then the appeals process begins, with me having to provide mind-numbing proof that the FedEx driver never delivered the package as claimed. After FedEx rejects the documentation, an appeal will have to be made. So maybe in six months some refund will occur (or not). Reminds me of when UPS lost two Klipsch RC-64 II when I ordered one. Each time I ordered the speaker they were lost - twice, Amazon finally got me delivered the third time. Each time Amazon kept giving me a discount because of the inconvenience. A 1200 dollar center channel eventually for 800 bucks! I wasn't surprised they were lost when the third arrived and I saw the Klipsch logo and information about what the package contained on the factory Klipsch box. I think to avoid such theft they should of put the Klipsch product box in an Amazon box. Don't know much about FedEx but I try to steer away from UPS stores. I didn't know until recently that they are privately owned and when conflicts such as these surface they attempt to escape all accountability and responsibility. Anyhoot, feel bad for you Boom. Seems the burden of proof should be on them if the shipment required a signature [easy to prove from license].
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Post by trevordj on Jun 22, 2020 0:30:36 GMT -5
On Saturday, June 20, I e-mailed Oppo regarding the status of my lost UDP-205. Their reply: "The claim was filed with FedEx on June 12th and per FedEx, can take five to seven business days." So sometime this coming week, we'll probably get the notification that FedEx is rejecting the claim since their database shows the package as delivered. Then the appeals process begins, with me having to provide mind-numbing proof that the FedEx driver never delivered the package as claimed. After FedEx rejects the documentation, an appeal will have to be made. So maybe in six months some refund will occur (or not). Seriously, what a pain
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Post by Boomzilla on Jun 22, 2020 4:49:57 GMT -5
There are plenty of things worth getting angry about, but to me, this isn't one of them. It'll work itself out - or it won't. Either way, it's out of my hands. To me, Coronavirus is the same. It could be deadly, but I can only do what I can do so there's not much reason to fret about the aspects that I can't control. My better half, a worrier by nature, can't let it go. But in the long run, I think that mine is the healthier attitude. Sometimes impartiality is a blessing, and I've made my peace with both of these issues.
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