w0dz
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Post by w0dz on Jun 10, 2020 23:42:35 GMT -5
Am I missing something? I bought a refurbed RMC-1 from Emotiva, and it works fine except for HDMI. I can't get anything to show up on a monitor. I've tried different cables, both HDMI output jacks, several HDMI inputs, and running a Firestick directly to the TV to make sure it works. But when the HDMI output is connected to the TV, it just says "No signal". Is there a setting I'm missing somewhere?
Brian
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Post by ttocs on Jun 11, 2020 0:03:43 GMT -5
Please look at the Information in the Menu and see which firmware is installed. If not version 1.10 then install 1.10.
What source do you have?
Which TV?
Which Standby mode is it set to? Lowest Power? or Video Remains On?
Is the Turn-On Input the same as the source you want displayed?
Try doing a Factory Reset.
Try switching away from the source, and then after a few seconds switch back.
Setup:: Preferences:: Turn-On Input
Setup:: Advanced:: Factory Reset
Setup:: Advanced:: Standby:: Video Remains On/Lowest Power
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w0dz
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Post by w0dz on Jun 11, 2020 0:32:34 GMT -5
Please look at the Information in the Menu and see which firmware is installed. If not version 1.10 then install 1.10. Did not look, but it's a "brand new" refurb just received from Emotiva factory. Would think it would be latest.What source do you have? HDMI1 or 2 or 3 connected to a FirestickWhich TV? Just an old Samsung TV monitor that accepts HDMI. Works fine with Firestick using same cabling; also works with DirecTVWhich Standby mode is it set to? Lowest Power? or Video Remains On? Don't knowIs the Turn-On Input the same as the source you want displayed? Don't know what that means, but it's well out of standby and operating fine, just no video when selecting HDMITry doing a Factory Reset. On a refurb unit just received from factory?Try switching away from the source, and then after a few seconds switch back. Well, of course I have tried that.Setup:: Preferences:: Turn-On Input Setup:: Advanced:: Factory Reset Setup:: Advanced:: Standby:: Video Remains On/Lowest Power |
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Post by vcautokid on Jun 11, 2020 5:33:56 GMT -5
Should be the latest firmware but always a good idea to check. Trust and verify. Also it is time to get Emotiva Support involved since you have done the basic troubleshooting steps.
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w0dz
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Post by w0dz on Jun 11, 2020 6:39:09 GMT -5
Well, it appears I have firmware rev 1.7, dated November of 2019. Looks like they've been busy, with 3 more releases in 6 months!
I did discover that the monitor I am using supports 720p and 1080i, but the HDMI inputs all say 1080P. Does it not do any downconverting? I didn't see any way to manually select a lower res. I will try a newer monitor. That may be it.
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Post by AudioHTIT on Jun 11, 2020 6:47:09 GMT -5
Well, it appears I have firmware rev 1.7, dated November of 2019. Looks like they've been busy, with 3 more releases in 6 months! I did discover that the monitor I am using supports 720p and 1080i, but the HDMI inputs all say 1080P. Does it not do any downconverting? I didn't see any way to manually select a lower res. I will try a newer monitor. That may be it. The video board does not do any processing, it just passes whatever signal is presented at the inputs, so if your devices are sending 1080p or 2160p and your monitor can’t display it, that’s a problem. Always good to check FW version and not assume, but now you should install 1.10. |
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w0dz
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Post by w0dz on Jun 11, 2020 7:11:46 GMT -5
Well, it appears I have firmware rev 1.7, dated November of 2019. Looks like they've been busy, with 3 more releases in 6 months! I did discover that the monitor I am using supports 720p and 1080i, but the HDMI inputs all say 1080P. Does it not do any downconverting? I didn't see any way to manually select a lower res. I will try a newer monitor. That may be it. The video board does not do any processing, it just passes whatever signal is presented at the inputs, so if your devices are sending 1080p or 2160p and your monitor can’t display it, that’s a problem. That doesn't make sense. I can take the Firestick output and hook it directly into the TV, and it displays fine. It is clearly not 1080P, but that's what the HDMI parameters are showing on the display of the RMC-1. I'll try a newer monitor anyway, but something doesn't seem right.Always good to check FW version and not assume, but now you should install 1.10. |
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w0dz
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Post by w0dz on Jun 11, 2020 8:47:09 GMT -5
The video board does not do any processing, it just passes whatever signal is presented at the inputs, so if your devices are sending 1080p or 2160p and your monitor can’t display it, that’s a problem. That doesn't make sense. I can take the Firestick output and hook it directly into the TV, and it displays fine. It is clearly not 1080P, but that's what the HDMI parameters are showing on the display of the RMC-1. I'll try a newer monitor anyway, but something doesn't seem right.Always good to check FW version and not assume, but now you should install 1.10. OK, installed 1.10 successfully. Still no joy. Did a factory reset. No joy. Tried a different monitor and another video source (a newly purchased DVD player). Nothing has worked. I presume you take one of the two HDMI outputs from the RMC-1 to the display (which one? the manual says almost nothing about those outputs except that the second one is considered primary; have tried both). I think there's a problem! |
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cawgijoe
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Post by cawgijoe on Jun 11, 2020 9:05:49 GMT -5
At this point you probably need to call Emotiva and allow them to troubleshoot with you. |
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Post by vcautokid on Jun 11, 2020 9:08:38 GMT -5
Time to contact Emotiva support. Something is wrong either with the HDMI board or something else. Here is a silly troubleshooting tip but may not be it. If you are getting nothing at all. Maybe in shipping one of the connectors came loose inside. It can happen. Seen more than a few times in electronics. Or it is not connected at all. Certainly another possibility too. Either way without all the connections, any operation of HDMI switching and pass through will be dead with either one loose connection, or one just not connected at all. This is why you should contact Emotiva Support before you do anything. So don't go in the RMC-1 if you are not qualified. Use a flashlight to see inside the RMC-1 and locate the HDMI board and see if you see a connector either loose or not connected at all. Again, do not open the RMC-1 unless Emotiva Support tells you too. The top board is the HDMI board in the included picture. If the vent holes allow you to shine a flashlight inside, inspect the connectors to see if all are connected.  |
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w0dz
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Post by w0dz on Jun 11, 2020 13:15:33 GMT -5
Time to contact Emotiva support. Something is wrong either with the HDMI board or something else. Here is a silly troubleshooting tip but may not be it. If you are getting nothing at all. Maybe in shipping one of the connectors came loose inside. It can happen. Seen more than a few times in electronics. Or it is not connected at all. Certainly another possibility too. Either way without all the connections, any operation of HDMI switching and pass through will be dead with either one loose connection, or one just not connected at all. This is why you should contact Emotiva Support before you do anything. So don't go in the RMC-1 if you are not qualified. Use a flashlight to see inside the RMC-1 and locate the HDMI board and see if you see a connector either loose or not connected at all. Again, do not open the RMC-1 unless Emotiva Support tells you too. The top board is the HDMI board in the included picture. If the vent holes allow you to shine a flashlight inside, inspect the connectors to see if all are connected. I'm qualified - electronics engineer for 47 years. I said I'd look inside if it won't void the warranty since a connector could have come loose in shipment. They said to go for it. So I'm about to try that. |
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w0dz
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Post by w0dz on Jun 11, 2020 17:54:15 GMT -5
Well, this is embarrassing. Guess I can design the stuff, just can't read. I could not see the HDMI labels in the low light behind the unit, and I made the bold assumption that the connectors were labeled 1-8 from left to right. Even missed that when looking in the manual! When I took it apart and had it out in the light, I could see they were labeled 1-8 RIGHT TO LEFT. Argghhh! It works fine. Sheesh. If I had even tried a few more connectors I would have stumbled on that mistake, but I only tried what I thought were 1 and 3, when they were really 8 and 6. It took so long to go from one to two to three, I guess I gave up before getting to the one that would have worked. It seems faster now on rev 1.10, so that is another thing I should have done right after receipt.
But I bet I'm not the first one to make that mistake!
At least I got to poke around inside and see the quality of construction, which I must say is top-notch. I have designed electronics for 47 years, and although I now do software support for Keysight, most of my career was as a design engineer for HP, making test instruments. So I know quality when I see it. And this thing just oozes quality. It's almost a shame to put the cover back on...
Sorry for the waste of bandwidth.
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klinemj
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Post by klinemj on Jun 11, 2020 23:11:27 GMT -5
Well, this is embarrassing. Guess I can design the stuff, just can't read. I could not see the HDMI labels in the low light behind the unit, and I made the bold assumption that the connectors were labeled 1-8 from left to right. Even missed that when looking in the manual! When I took it apart and had it out in the light, I could see they were labeled 1-8 RIGHT TO LEFT. Argghhh! It works fine. Sheesh. If I had even tried a few more connectors I would have stumbled on that mistake, but I only tried what I thought were 1 and 3, when they were really 8 and 6. It took so long to go from one to two to three, I guess I gave up before getting to the one that would have worked. It seems faster now on rev 1.10, so that is another thing I should have done right after receipt. But I bet I'm not the first one to make that mistake! At least I got to poke around inside and see the quality of construction, which I must say is top-notch. I have designed electronics for 47 years, and although I now do software support for Keysight, most of my career was as a design engineer for HP, making test instruments. So I know quality when I see it. And this thing just oozes quality. It's almost a shame to put the cover back on... Sorry for the waste of bandwidth. We waste a lot of bandwidth here on much less important stuff...that's half the fun. Glad you got it working. And, if you have not yet - go to the latest FW. Users are saying it's a huge improvement. Mark |
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Post by megash0n on Jun 12, 2020 0:00:35 GMT -5
Well, this is embarrassing. Guess I can design the stuff, just can't read. I could not see the HDMI labels in the low light behind the unit, and I made the bold assumption that the connectors were labeled 1-8 from left to right. Even missed that when looking in the manual! When I took it apart and had it out in the light, I could see they were labeled 1-8 RIGHT TO LEFT. Argghhh! It works fine. Sheesh. If I had even tried a few more connectors I would have stumbled on that mistake, but I only tried what I thought were 1 and 3, when they were really 8 and 6. It took so long to go from one to two to three, I guess I gave up before getting to the one that would have worked. It seems faster now on rev 1.10, so that is another thing I should have done right after receipt. But I bet I'm not the first one to make that mistake! At least I got to poke around inside and see the quality of construction, which I must say is top-notch. I have designed electronics for 47 years, and although I now do software support for Keysight, most of my career was as a design engineer for HP, making test instruments. So I know quality when I see it. And this thing just oozes quality. It's almost a shame to put the cover back on... Sorry for the waste of bandwidth. When you are holding the hardware, forgetting to think ahead that it will be reversed in the future platform it goes in... it tends to be backwards. It happens 😉 |
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Post by markc on Jun 12, 2020 0:18:32 GMT -5
Well, this is embarrassing. Guess I can design the stuff, just can't read. I could not see the HDMI labels in the low light behind the unit, and I made the bold assumption that the connectors were labeled 1-8 from left to right. Even missed that when looking in the manual! When I took it apart and had it out in the light, I could see they were labeled 1-8 RIGHT TO LEFT. Argghhh! It works fine. Sheesh. If I had even tried a few more connectors I would have stumbled on that mistake, but I only tried what I thought were 1 and 3, when they were really 8 and 6. It took so long to go from one to two to three, I guess I gave up before getting to the one that would have worked. It seems faster now on rev 1.10, so that is another thing I should have done right after receipt. But I bet I'm not the first one to make that mistake! At least I got to poke around inside and see the quality of construction, which I must say is top-notch. I have designed electronics for 47 years, and although I now do software support for Keysight, most of my career was as a design engineer for HP, making test instruments. So I know quality when I see it. And this thing just oozes quality. It's almost a shame to put the cover back on... Sorry for the waste of bandwidth. Don't be sorry! We all love a laugh at others expense! I am lucky that I never had to suffer pre-1.10 firmware, but from reading I can kinda understand how you didn't want to spend 6 minutes switching between 8 HDMI inputs!  The first thing I did when I go my XMC-2 was to update the firmware to 1.10, without it being plugged in to anything but power. |
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w0dz
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Post by w0dz on Jun 12, 2020 9:32:31 GMT -5
I did update the FW from 1.7 to 1.10, and there is a noticeable improvement in speed of switching modes. I do have a question though - I was programming the remote and noticed that the menu lets you select inputs 1-8. However the remote is labeled Tuner and then 1-7. I selected sources for buttons 1-5, and left 6 and 7 alone (which defaulted to HDMI6 and balanced input). What is 8? Is it the tuner, or is it a secret?
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Post by ttocs on Jun 12, 2020 9:46:27 GMT -5
I did update the FW from 1.7 to 1.10, and there is a noticeable improvement in speed of switching modes. I do have a question though - I was programming the remote and noticed that the menu lets you select inputs 1-8. However the remote is labeled Tuner and then 1-7. I selected sources for buttons 1-5, and left 6 and 7 alone (which defaulted to HDMI6 and balanced input). What is 8? Is it the tuner, or is it a secret? I asked this last year, and yes, it's a super secret! Not. It's kind of a left-over from the XMC-1 which has 8 buttons on the front panel. So now it's just 7 programmable buttons on the remote. |
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