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Post by ianmiddleton on Jun 15, 2020 6:04:09 GMT -5
An interesting article on Stereonet website is a little concerning: www.stereo.net.au/news/emotiva-pulls-plug-on-global-distribution-partners-without-warningAs an Australian based customer who has used the local distributor to access repair under warranty servicing of a XPA-2 amplifier, I hope they come up with an alternative other than “return to Franklin TN”. Are they withdrawing from Australia? I was waiting to purchase a XMC-2 once Dirac is operational.
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Post by vcautokid on Jun 15, 2020 7:55:40 GMT -5
That is interesting. First I have heard of this.
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Post by thezone on Jun 15, 2020 9:15:10 GMT -5
Explains why there has been a plummeting of retail prices for Emotiva products from some distributors in Oz such as Klapp Audio.
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Post by amped on Jun 15, 2020 15:36:42 GMT -5
PLEASE understand I am NO troll...Just making some observations here.
If you guys think for one second that Emo isn't in trouble you aren't paying attention. It all started a couple years ago when they stopped making the "heavy amps" why because of shipping? No, it's because they were too expensive to make and ship and [EMO] doesn't have the moxie, reputation or clout to demand a premium! Now they use off the shelf parts in a tin can one-size-fits-all chassis with a power supply that well lets just say at the very least as suspect. Listen my Bryston mono amps are awesome and heavy (93 lbs.) their cost new was 10k each So the previous owner paid over 20k for them I paid 8k used after 3 years of use! My point is I have had many, many Emo and Sherbourne products as well as the mono XPR's were they as good as the Bryston not by a long shot BUT were the Bryston's worth that kind of $ premium over the Emo hell no but Bryston's Warranty (20 YEARS) and reputation, (2 things that EMO is now in short supply of) helps Bryston et al Command a Premium and get it! All I see on this site now are peeps complaining about updates that aren't coming, HDMI switching lag issues, Buzzing in amps and many others problems but the really bad part is that these complaints are being answered with "maybe this product isn't for you", Or blaming problems with HDCP on others and not on short sighted or cost saving strategies. It's just sad to see a company that in the beginning offered all of us a taste of Hi-End, audiophile type products at a VERY FAIR entry level price and backed them with a really decent warranty that made us feel like if we go out on this financial limb that they had our backs well the their model has changed and it's not a good one I'm afraid. If one and done is ok with Dan and the team then God Bless 'em.
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Post by Gary Cook on Jun 15, 2020 16:20:12 GMT -5
A short while ago I was asked my opinion on the Australian distributor and my response, let’s say, was not very flattering. I had made a similar response a couple of years earlier when asked about the original Australian distributor. They both had no “investment” in the product, they were simply box movers, they didn’t promote the brand name or the products nor did they provide the customer service that Emotiva themselves provide despite the distance. As a result I never bought a single Emotiva product locally, they were all purchased direct from the US. Emotiva thrived for many years on the “direct selling” business model and a return to that I see as a good sign that they are taking back control and placing their destiny in their own hands. I’m not reading more into it than that.
Cheers Gary
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Post by ianmiddleton on Jun 15, 2020 17:04:22 GMT -5
Thanks Gary. Good words. I had issues with an amplifier and as I was living in Hawaii at the time I sent it back to Emotiva and they fixed it...great service! I relocated back to Australia (Canberra) and had another issue with amplifier and the Australian distributor helped out by putting me in touch with a local authorised repairer who fixed it. On this occasion parts were provided by Emotiva at no cost but I paid for the labour, which was much cheaper than shipping an amplifier back to the US, so this model also worked.
Love Emotiva products and have visited their place in Franklin so I hope they continue to ship o/s, but it would be useful if they had a similar local arrangement for repairs.
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Post by Hair Nick on Jun 15, 2020 18:06:19 GMT -5
A short while ago I was asked my opinion on the Australian distributor and my response, let’s say, was not very flattering. I had made a similar response a couple of years earlier when asked about the original Australian distributor. They both had no “investment” in the product, they were simply box movers, they didn’t promote the brand name or the products nor did they provide the customer service that Emotiva themselves provide despite the distance. As a result I never bought a single Emotiva product locally, they were all purchased direct from the US. Emotiva thrived for many years on the “direct selling” business model and a return to that I see as a good sign that they are taking back control and placing their destiny in their own hands. I’m not reading more into it than that. Cheers Gary
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Post by thezone on Jun 15, 2020 18:47:31 GMT -5
Thanks Gary. Good words. I had issues with an amplifier and as I was living in Hawaii at the time I sent it back to Emotiva and they fixed it...great service! I relocated back to Australia (Canberra) and had another issue with amplifier and the Australian distributor helped out by putting me in touch with a local authorised repairer who fixed it. On this occasion parts were provided by Emotiva at no cost but I paid for the labour, which was much cheaper than shipping an amplifier back to the US, so this model also worked. Love Emotiva products and have visited their place in Franklin so I hope they continue to ship o/s, but it would be useful if they had a similar local arrangement for repairs. I agree with you. Had some issues early on with my (2nd hand) XMC-1 and Emo were very good at helping me get it fixed locally even though I lived in Australia. At one point they even sent me a free HDMI board and got me to fit it myself as a potential solution. Even if they pull out of distribution locally here I don't see why they couldn't continue this. I'm sure any suitably qualified technician could fix their products with the correct schematics available.
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Post by Gary Cook on Jun 15, 2020 19:38:23 GMT -5
I have fixed a few Emotiva products, UMC-200's and XPA amps, for customers locally, Emotive supplied the parts (boards) and I just did the swaps. Pretty much anyone who has swapped a video card in their PC could do it, it's not that hard. The trick is identifying what the problem is in the first instance, but the Emotiva tech support was always good and they had experience to point me in the right direction. When it gets to firmware issues though that's where a trip to the factory is the most likely requirement.
Cheers Gary
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Post by wizardofoz on Jun 16, 2020 0:58:27 GMT -5
I serviced emotiva units under warranty in Singapore for 6-8 years with support from the likes of Joe and Lonnie and was surprised when they (Emotiva) appointed a local dealer without any consideration of what I had done for years...no surprises here for me...and the local dealer here was basically out of the picture here for last year or 2 I think. ' Emotiva is not on my list of products to consider these days as I am pretty happy with what I have. Speakers always were great in the ERM/ERD range and I have many many pairs. My 2 XMC-1 were one of the better products for reliability over the 5-6 years I have used them. Think my UMC-1 and UMC-200 still work too...Ive had many of the amps and other items all sold off now. I no longer offer to repair anything Emotiva, and seldom any other gear for that matter. So many other suppliers in the space now, and for that matter one tries to move onward and upward from where we started our journey.
Stay safe out there everyone.
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Post by libranrabbit on Jun 16, 2020 1:58:12 GMT -5
I have absolutely no regrets upgrading from Marantz AV8801 to the RMC-1 and was told not to, by the Australian distributor. The distributor tried to tell me, there were reliability issues with the RMC-1. I said I was after better sound, but explained with the Marantz, I'd be better off. My Marantz lasted two years then the DSP board went. The RMC-1 sounds exceptional with studio monitors, the Marantz never sounded this good.
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