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Post by Deleted on Jul 23, 2020 17:13:56 GMT -5
Not very happy right now. Three times in two days have had to power down my unit because it lost audio and switching outputs didn't fix it. I use Video on in standby and have had no audio three times when powering up. I also had weird issues with one of my subwoofer channels failing to work when setting levels then it suddenly re-appeared. Haven't been this frustrated since ver. 1.0 . This doesn't bode well for Dirac. since right now I don't really even want to continue with this. I'm going to try re-installing 2.0, do the hokey pokey, plug unplug, turn the world off then on again and see where I stand. (and yes I followed the instructions for installing 2.0 to the letter the first time). ... and the menu's are way slower than 1.1 - almost like 1.0 go figure. And the network adapter is more finicky than ever - multiple starts/re-starts to get it to work. Yes, waiting and waiting each time 40-60 seconds and even using a static ip address. EDIT. After the re-install menu is more responsive. Will advise about future audio loss etc.
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Post by megash0n on Jul 23, 2020 17:37:06 GMT -5
Not very happy right now. Three times in two days have had to power down my unit because it lost audio and switching outputs didn't fix it. I use low power standby and have had no audio three times when powering up. I also had weird issues with one of my subwoofer channels failing to work when setting levels then it suddenly re-appeared. Haven't been this frustrated since ver. 1.0 . This doesn't bode well for Dirac. since right now I don't really even want to continue with this. I'm going to try re-installing 2.0, do the hokey pokey, plug unplug, turn the world off then on again and see where I stand. (and yes I followed the instructions for installing 2.0 to the letter the first time). ... and the menu's are way slower than 1.1 - almost like 1.0 go figure. And the network adapter is more finicky than ever - multiple starts/re-starts to get it to work. Yes, waiting and waiting each time 40-60 seconds and even using a static ip address. EDIT. After the re-install menu is more responsive. Will advise about future audio loss etc. sounds like I'll be holding off then. I don't have the patience for these particular issues any more.
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Post by JKCashin on Jul 23, 2020 18:07:27 GMT -5
(long ramble, with a possible solution at the very end)
Not sure if it will provide any comfort, and not sure if that's what you're asking for, but I can say that I do understand your frustration.
But...
I don't think I am anywhere near the same frustration level as you are, and I think maybe explaining why may help you... maybe.
So, I write embedded software for a living. The same kind of embedded software that is running in the GEN3 processors. As I am sure you are aware, the more complex a system is, the more can go wrong. You don't have to be an embedded coder to know that... it's kind of obvious. But I do have the experience that tells me just how hard it is to fix stuff like this.
For example, last week, the product I work on, well I finished making a change to the way one of the background effects was displayed. I changed the "engine" so to speak for the background effects. I tested it thoroughly, or so I thought, and it passed my testing. I submitted the change and all was well.
Then a few days later, someone noticed that one screen, one screen out of a set of thousands of possible screens, under a very specific set of conditions, would no longer display. Well, it turned out that the change I made to the background effects engine was the cause. I realize that the engine was being used by other screens, and tested a subset of them to make sure I had not broken anything. But one screen, well, it was not one of the screens I tested, and it used the engine in a slightly different way... one which was fine before my change, but no longer valid after my change.
The fix to my fix has taken me nearly a week, and now it's ready... it goes out for testing tomorrow. But it was a good example that even a small change to fix one thing can have broader than intended consequences.
So... for me, slow menus are annoying, but not enough to put me off of the product. It's possible the slower menus are due to additional processing to catch error conditions. It's also possible the slower menus are due to something else that might seem unrelated. I would love to look at the code myself, since I have been doing this for so long I feel I could contribute, but that's not likely to happen.
What matters to me is does it sound good, nay, does it sound better than anything else I can afford, and is it usable. For now, for me, the answer is yes. The annoyances do impact my enjoyment of the product, but so far not enough to distract me from the fact that the sound is awesome. Your experience is different than mine though... with no audio on power up, and not just occasionally. May I suggest you try setting Video on standby to see if that helps. Also, make sure if you're using CEC that you don't have "Audio to TV" set. I found when that was enabled, the TV would "capture" the audio about 50% of the time on power-up, moreso when using low-power standby... maybe that is your issue?
Jamie
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Post by Deleted on Jul 23, 2020 18:27:05 GMT -5
Have been using Video on standby - that's what's frustrating. My frustration wouldn't be so great if I hadn't only been using my cable box as a source. I'm not even changing sources or between audio modes. If the unit were having to reinitialize the Hdmi input I might be a little more forgiving.
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Post by Talley on Jul 23, 2020 18:36:57 GMT -5
I've had the same issues with mine on the whatever firmware it shipped with. I just updated to the 1.1 i think it is like 3 days ago and now the 2.0 is available. doing it now
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cawgijoe
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Post by cawgijoe on Jul 23, 2020 19:17:26 GMT -5
I use VOS and this has been an issue, losing audio with the last couple firmware updates. They are aware. Hopefully a solution will be found. A few people here have turned VOS off and say they don’t have the issue.
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Post by Deleted on Jul 23, 2020 20:01:14 GMT -5
I use VOS and this has been an issue, losing audio with the last couple firmware updates. They are aware. Hopefully a solution will be found. A few people here have turned VOS off and say they don’t have the issue. So far 2.0 feels too much like things did in the beginning. I've been at this for far too long to go back to a unit that really isn't ready for launch. I've re-installed the firmware but will need to wait till another day to see if things are any more stable.
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cawgijoe
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Post by cawgijoe on Jul 23, 2020 22:05:36 GMT -5
I use VOS and this has been an issue, losing audio with the last couple firmware updates. They are aware. Hopefully a solution will be found. A few people here have turned VOS off and say they don’t have the issue. So far 2.0 feels too much like things did in the beginning. I've been at this for far too long to go back to a unit that really isn't ready for launch. I've re-installed the firmware but will need to wait till another day to see if things are any more stable. I had an XMC-1 for five years prior to the trade in. It had its ups and downs, but was very stable. I expect the XMC-2 and the RMCs to get there with firmware updates. These complicated processors are not for the faint of heart, that’s for sure, Hang in there.
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Post by megash0n on Jul 24, 2020 7:38:12 GMT -5
I decided to go ahead and install the firmware this morning since my Dirac interface will be here tomorrow. In attempt to eliminate all issues, I powered everything down, unplugged all power and HDMI cables. I reset to factory defaults before and after. Power cycled as recommended. The update seemed to go smoothly. I am curious as to why it takes so long during the HDMI upgrade sequence when the HDMI version appears to still be from 2018. At any rate, upon boot up, I started moving thru the menu (again... Nothing plugged into the G3P except the amps). When moving thru the user EQ section, the processor locked up. I let it sit for 5 mins, but it would not function requiring another power cycle. I decided to reset to factory defaults again and kill the power. So far everything seems to be working again. I don't mind if it is slower for a while, but I cannot deal with these lock ups that result in losing the NIC constantly. Fingers crossed.
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Post by audiobill on Jul 24, 2020 7:40:00 GMT -5
Does this thread belong in the 1,041 post RMC owners' thread?
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Post by thxultra on Jul 24, 2020 7:42:02 GMT -5
Wondering if those that are having problems did the factory reset as described on the thread about the firmware (this version did have specific directions about how to do the update). So far mine has been stable but it is concerning hearing these problems. For now I have only been watching TV though or listening to 2 channel music...
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Post by Deleted on Jul 24, 2020 8:09:56 GMT -5
Tried to power up this morning and NO audio . For those following but not really reading (some of you are - thank you): 1. I have had a unit since v. 1.0 (about Nov. -Dec. 2018) and am aware of the multiple quirks required to get firmware to work/stick.
2. I followed Keith's install instructions for v. 2.0 to the letter - Twice. ..
3. I'd love to have burried this thread in the very long "owners' thread" - but we are about to begin our 30 day count down to decision time and I didn't want this to be missed.
4. The only change I've made was the firmware - no new devices, no CEC, etc..
5. Did notice a new high pitched whine on my center channel...but no audio.
I am going to disable VOS and see if that fixes anything - either way I'd still have to wait.
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cawgijoe
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Post by cawgijoe on Jul 24, 2020 8:26:38 GMT -5
Tried to power up this morning and NO audio . For those following but not really reading (some of you are - thank you): 1. I have had a unit since v. 1.0 (about Nov. -Dec. 2018) and am aware of the multiple quirks required to get firmware to work/stick.
2. I followed Keith's install instructions for v. 2.0 to the letter - Twice. ..
3. I'd love to have burried this thread in the very long "owners' thread" - but we are about to begin our 30 day count down to decision time and I didn't want this to be missed.
4. The only change I've made was the firmware - no new devices, no CEC, etc..
5. Did notice a new high pitched whine on my center channel...but no audio.
I am going to disable VOS and see if that fixes anything - either way I'd still have to wait.I'm going to tell you right now that the "no audio" bug is a real pain and can and will occur on a random basis, with either 6 second front button reboots, or rear toggle reboots, until a fix is identified and sent out on a firmware update. Also, when rebooting, give the processor at least 60 seconds shut down before rebooting. anything less may not "take". I use VOS. Some have stated that they don't have this issue since they don't use VOS. I have not tried turning it off as my wife likes VRO. I have no plans to abandon the XMC-2 since I am confident that Emotiva will find, isolate, and fix this problem. Except for this, my XMC-2 works and sounds great. If you are concerned that there may not be a solution and worry about your ability to return the unit, please give them a call.
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Post by 405x5 on Jul 24, 2020 9:33:24 GMT -5
Tried to power up this morning and NO audio . For those following but not really reading (some of you are - thank you): 1. I have had a unit since v. 1.0 (about Nov. -Dec. 2018) and am aware of the multiple quirks required to get firmware to work/stick.
2. I followed Keith's install instructions for v. 2.0 to the letter - Twice. ..
3. I'd love to have burried this thread in the very long "owners' thread" - but we are about to begin our 30 day count down to decision time and I didn't want this to be missed.
4. The only change I've made was the firmware - no new devices, no CEC, etc..
5. Did notice a new high pitched whine on my center channel...but no audio.
I am going to disable VOS and see if that fixes anything - either way I'd still have to wait.Mann, I am sorry about the frustration you’re going through and hope it doesn’t take too long to straighten it out. These audio problems are the Achilles heel of this sport and words can’t describe how much it sucks. Last night we were continuing to watch the IP MAN films that are Netflix streaming and it took me 3 tries to get the audio, like jump starting an old car. Too funny (by the way) IP Man was Bruce Lee’s teacher/mentor! Bill
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Lsc
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Post by Lsc on Jul 24, 2020 9:59:14 GMT -5
I’ve had my XMC2 stall once on me after 2.0 but it hasn’t repeated itself after a hard restart. It happened when I was messing with the menu a lot and it seemed like the OS was running out of memory on a PC.
Otherwise, there are no issues 99% of the time.
Agreed - it really stinks to have these issues and I hope they all get resolved.
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cawgijoe
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Post by cawgijoe on Jul 24, 2020 10:07:54 GMT -5
I’ve had my XMC2 stall once on me after 2.0 but it hasn’t repeated itself after a hard restart. It happened when I was messing with the menu a lot and it seemed like the OS was running out of memory on a PC. Otherwise, there are no issues 99% of the time. Agreed - it really stinks to have these issues and I hope they all get resolved. Are you using VOS?
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Lsc
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Post by Lsc on Jul 24, 2020 10:10:37 GMT -5
I’ve had my XMC2 stall once on me after 2.0 but it hasn’t repeated itself after a hard restart. It happened when I was messing with the menu a lot and it seemed like the OS was running out of memory on a PC. Otherwise, there are no issues 99% of the time. Agreed - it really stinks to have these issues and I hope they all get resolved. Are you using VOS? Yes. I always use VOS.
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cawgijoe
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Post by cawgijoe on Jul 24, 2020 10:28:35 GMT -5
So, this is interesting. I have had multiple "loss of audio" as well as slowdown and freezes with the new firmware as have others. One speculation was the multiple Dirac filters created, however I have only loaded one Dirac filter. To be fair, I can go a couple days without issues and then I can have multiple issues that require a reboot in a short span of time. Would really be nice to know what is causing this and why.
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Lsc
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Post by Lsc on Jul 24, 2020 10:32:49 GMT -5
So, this is interesting. I have had multiple "loss of audio" as well as slowdown and freezes with the new firmware as have others. One speculation was the multiple Dirac filters created, however I have only loaded one Dirac filter. To be fair, I can go a couple days without issues and then I can have multiple issues that require a reboot in a short span of time. Would really be nice to know what is causing this and why. It is. I agree with you how some units have persistent issues and others like mine have little to no issues. The only time I lost audio was when I was doing ARC with my LG OLED that usually lasts a day with a new firmware install. Then after I stop using ARC things work perfectly fine.
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cawgijoe
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Post by cawgijoe on Jul 24, 2020 10:39:57 GMT -5
So, this is interesting. I have had multiple "loss of audio" as well as slowdown and freezes with the new firmware as have others. One speculation was the multiple Dirac filters created, however I have only loaded one Dirac filter. To be fair, I can go a couple days without issues and then I can have multiple issues that require a reboot in a short span of time. Would really be nice to know what is causing this and why. It is. I agree with you how some units have persistent issues and others like mine have little to no issues. The only time I lost audio was when I was doing ARC with my LG OLED that usually lasts a day with a new firmware install. Then after I stop using ARC things work perfectly fine. lsc...I think you must be one of the lucky few. I don't use ARC or CEC. I have a fairly simple 5.1 system. I'll eventually go to Atmos, maybe in another house. I do notice that many people have complained that these issues occur mostly with their cable or satellite provider, I have Directv. I don't have this with my ATV 4K or disc, Oppo 203.
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