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Post by bolle on Nov 4, 2020 17:08:02 GMT -5
And actually it just takes minutes to update a website with such a message. Really a bummer.
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Post by brutiarti on Nov 4, 2020 17:45:43 GMT -5
Maybe they just can give 40% off on everything not just processors so people who own the card will have more options to redeem.
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tzi
Seeker Of Truth
Posts: 4
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Post by tzi on Nov 4, 2020 19:32:16 GMT -5
40% discount card is expiring?!!! Ah nuts. As a UMC-1 owner with discount card I not too long ago purchased a refurbished XMC-1, saving the discount card for a future processor/next gen HDMI board since current gen didn't seem worth the $. Would anyone like one? I guess I need to sell the 40% card ASAP... Options: 1. Upgrade to XMC-2 (sell XMC-1 refurbished for $1k?, pay $1800 for XMC-2 after discount): $-800 2. Buy XMC-2 at discount and resell: (buy $1800, sell $2500+): $700+ 3. Sell 40% discount card directly: $550 used to be going rate, I'm seeing this significantly depressed given current circumstances... hmmm
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klinemj
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Honorary Emofest Scribe
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Post by klinemj on Nov 4, 2020 20:07:41 GMT -5
People keep saying they should put it on their website or send out a blanket e-mail, and while either of those might be good - it's no guarantee they will reach the folks with the cards. These things were bought and sold over and over, so who know who actually has them. And, I bet many of them never come to the Lounge or visit Emotiva's website.
I'm not saying what they are doing is either right or wrong, but...the reality is...no matter how they communicate the news, there will be complainers.
I think the biggest mistakes they made with these was not putting an expiration date on them.
Mark
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Post by teaman on Nov 4, 2020 20:59:50 GMT -5
People keep saying they should put it on their website or send out a blanket e-mail, and while either of those might be good - it's no guarantee they will reach the folks with the cards. These things were bought and sold over and over, so who know who actually has them. And, I bet many of them never come to the Lounge or visit Emotiva's website. I'm not saying what they are doing is either right or wrong, but...the reality is...no matter how they communicate the news, there will be complainers. I think the biggest mistakes they made with these was not putting an expiration date on them. Mark Well said Mark. "For life" doesn't mean until we decide to change the policy. I can't imagine how many people are sitting on cards hoping for the bugs to be worked out on current offerings, or holding their breath for that "in the works" processor or AVR we have all been hearing about. Sorry, but the optics on this one look absolutely horrible.
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Post by guinness77 on Nov 4, 2020 21:01:32 GMT -5
People keep saying they should put it on their website or send out a blanket e-mail, and while either of those might be good - it's no guarantee they will reach the folks with the cards. These things were bought and sold over and over, so who know who actually has them. And, I bet many of them never come to the Lounge or visit Emotiva's website. I'm not saying what they are doing is either right or wrong, but...the reality is...no matter how they communicate the news, there will be complainers. I think the biggest mistakes they made with these was not putting an expiration date on them. Mark I agree, But mentioning it in a podcast is not the correct way to do it. Also, giving two months notice is not correct. It’s something that has been around since I purchased my first processor and was supposed to be for life. I have one from my first processor (I never actually received a card, it’s on file with Emotiva).
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klinemj
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Posts: 14,742
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Post by klinemj on Nov 4, 2020 21:09:48 GMT -5
People keep saying they should put it on their website or send out a blanket e-mail, and while either of those might be good - it's no guarantee they will reach the folks with the cards. These things were bought and sold over and over, so who know who actually has them. And, I bet many of them never come to the Lounge or visit Emotiva's website. I'm not saying what they are doing is either right or wrong, but...the reality is...no matter how they communicate the news, there will be complainers. I think the biggest mistakes they made with these was not putting an expiration date on them. Mark I agree, But mentioning it in a podcast is not the correct way to do it. Also, giving two months notice is not correct. It’s something that has been around since I purchased my first processor and was supposed to be for life. I have one from my first processor (I never actually received a card, it’s on file with Emotiva). So, mentioning in a podcast isn't correct to you. Posting it on their website wouldn't be correct to others. Sending emails wouldn't be right to others. There's always something for people to *bleep* about...trust me...no matter what they did, it truly would not be good enough for some. They are in a no-win situation. Mark
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tzi
Seeker Of Truth
Posts: 4
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Post by tzi on Nov 4, 2020 21:10:43 GMT -5
card still available?
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klinemj
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Posts: 14,742
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Post by klinemj on Nov 4, 2020 21:15:42 GMT -5
People keep saying they should put it on their website or send out a blanket e-mail, and while either of those might be good - it's no guarantee they will reach the folks with the cards. These things were bought and sold over and over, so who know who actually has them. And, I bet many of them never come to the Lounge or visit Emotiva's website. I'm not saying what they are doing is either right or wrong, but...the reality is...no matter how they communicate the news, there will be complainers. I think the biggest mistakes they made with these was not putting an expiration date on them. Mark Well said Mark. "For life" doesn't mean until we decide to change the policy. I can't imagine how many people are sitting on cards hoping for the bugs to be worked out on current offerings, or holding their breath for that "in the works" processor or AVR we have all been hearing about. Sorry, but the optics on this one look absolutely horrible. So, just to be clear...these were issued to people who purchased UMC-1's something like 10 years ago. Those people had YEARS to use them on working products - like the XMC-1. I bought a UMC-1 and held it and the card until the XMC-1 was out and working well, then I bought it and cashed in my card (and my XMC-1 remains in action and NOW I have a great trade-in deal I plan to use soon! AND, I still have UFL!) Plenty of people could have done that - but chose not to. They chose to make buying and selling cards a little enterprise. It's not like people had to wait 10 years to suddenly decide to think about using it. And, yes - the optics are not good. But, they were kind enough to give us the cards - and in my case - I never had a single problem with my UMC-1 yet I got a card anyway. To me - the optics of what they did do far outweighs the optics of cancelling the cards for the last few who are still holding them like a Pete Rose rookie card. Mark
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Post by brutiarti on Nov 4, 2020 21:19:50 GMT -5
For the record, UFL is not the 40% one time discount card
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klinemj
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Post by klinemj on Nov 4, 2020 21:24:58 GMT -5
You can buy various ones on the Emporium here and use them. 40% off saves you big $ on an XMC-2, RMC-1L, or RMC-1...so it can be worth buying a card to save the $ in total. Mark
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klinemj
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Post by klinemj on Nov 4, 2020 21:32:05 GMT -5
For the record, UFL is not the 40% one time discount card No, it's not. And, I had a 40% off card (and used it), and I have UFL status. Bonus! Mark
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Post by megash0n on Nov 4, 2020 21:37:10 GMT -5
Well said Mark. "For life" doesn't mean until we decide to change the policy. I can't imagine how many people are sitting on cards hoping for the bugs to be worked out on current offerings, or holding their breath for that "in the works" processor or AVR we have all been hearing about. Sorry, but the optics on this one look absolutely horrible. So, just to be clear...these were issued to people who purchased UMC-1's something like 10 years ago. Those people had YEARS to use them on working products - like the XMC-1. I bought a UMC-1 and held it and the card until the XMC-1 was out and working well, then I bought it and cashed in my card (and my XMC-1 remains in action and NOW I have a great trade-in deal I plan to use soon! AND, I still have UFL!) Plenty of people could have done that - but chose not to. They chose to make buying and selling cards a little enterprise. It's not like people had to wait 10 years to suddenly decide to think about using it. And, yes - the optics are not good. But, they were kind enough to give us the cards - and in my case - I never had a single problem with my UMC-1 yet I got a card anyway. To me - the optics of what they did do far outweighs the optics of cancelling the cards for the last few who are still holding them like a Pete Rose rookie card. Mark I think we have people in two categories here. Mark, for the record. I respect your viewpoint here whether I think it is as "an apologist" or not. You make reasonable points. In concept, I agree with you. I think the bigger issue here isn't that they realize this was a mistake... But how they are handling it. Which, follows a trend that some have been pointing out for a while now. As I have sat tonight watching a JFK conspiracy documentary with my son... It's all about optics. The truth is often hidden from plain sight. The company has asserted through documented medium that these cards where good indefinitely. I think it is crystal clear why they have changed position, but that is another topic altogether. It was a mistake, but it's one you learn from and move forward with. The real issue is that the source of this comes from a single podcast which isn't very PR friendly. But, we can see from constant trends that PR isn't exactly top of mind. Net new revenue and minimizing liability is the top trend. Take today's Podcast as a perfect example. In closing, I'm agreeing with you for the most part, but there's a larger issue at hand that has a longer term effect that craves attention.
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klinemj
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Post by klinemj on Nov 4, 2020 21:50:23 GMT -5
So, just to be clear...these were issued to people who purchased UMC-1's something like 10 years ago. Those people had YEARS to use them on working products - like the XMC-1. I bought a UMC-1 and held it and the card until the XMC-1 was out and working well, then I bought it and cashed in my card (and my XMC-1 remains in action and NOW I have a great trade-in deal I plan to use soon! AND, I still have UFL!) Plenty of people could have done that - but chose not to. They chose to make buying and selling cards a little enterprise. It's not like people had to wait 10 years to suddenly decide to think about using it. And, yes - the optics are not good. But, they were kind enough to give us the cards - and in my case - I never had a single problem with my UMC-1 yet I got a card anyway. To me - the optics of what they did do far outweighs the optics of cancelling the cards for the last few who are still holding them like a Pete Rose rookie card. Mark I think we have people in two categories here. Mark, for the record. I respect your viewpoint here whether I think it is as "an apologist" or not. You make reasonable points. In concept, I agree with you. I think the bigger issue here isn't that they realize this was a mistake... But how they are handling it. Which, follows a trend that some have been pointing out for a while now. As I have sat tonight watching a JFK conspiracy documentary with my son... It's all about optics. The truth is often hidden from plain sight. The company has asserted through documented medium that these cards where good indefinitely. I think it is crystal clear why they have changed position, but that is another topic altogether. It was a mistake, but it's one you learn from and move forward with. The real issue is that the source of this comes from a single podcast which isn't very PR friendly. But, we can see from constant trends that PR isn't exactly top of mind. Net new revenue and minimizing liability is the top trend. Take today's Podcast as a perfect example. In closing, I'm agreeing with you for the most part, but there's a larger issue at hand that has a longer term effect that craves attention. Your position on how you view Emotiva is very well documented. And, frankly - you are a perfect example of what I am saying...you are never happy no matter what they do/don't communicate. That's well known. As I stated - I have been very grateful for what they gave me...totally outright gave me...for the UMC's issues (or which I had NONE) and then to add on to that UFL + the G3 trade-in offer. Anyone who had a 40% off card and used it COULD have been enjoying that. But...they just sat on it. By the way, I have some old unexpired Burger Chef coupons I'll sell you for a great deal. (Nothing lasts forever...caveat emptor...) Mark
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Post by modicen on Nov 4, 2020 21:50:31 GMT -5
I would like to spend my card on a fully functional product, And not be forced to spend it on something that's sporadic at best.
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Post by teaman on Nov 4, 2020 22:10:28 GMT -5
For the record, UFL is not the 40% one time discount card My bad, that’s what I was thinking of. Still stinks though
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Post by visiter555 on Nov 4, 2020 22:27:21 GMT -5
Some states and some Provinces in Canada have consume protection laws regarding these situations. The cards were offered to those people who bought defective UMC-1s and they were issued as none expiring. I think Emo opened a can of worms, especially for a company who is known to frequently put their foot in their mouth.
It will be interesting to see if anyone takes this up with them (local consumer protection) and see what happens.
I can see UFL disappearing shortly as well then the trade up of the original XMC-1s will be gone as well.
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Post by rbk123 on Nov 4, 2020 22:32:45 GMT -5
Will there always be complainers? Yes. That's the joy of being in Retail and dealing with the public. There isn't a company out there that doesn't have complainers, so it's not a no-win situation that Emotiva is in; it's a part of doing business. Did Dan promise they wouldn't expire? Yes. Has Dan been generous with the treatment of the cards? Yes. 10 years is an eternity in Retail. Is the website the best place for the info? Yes; there's a reason why he said it would be up there. Will the website info reach everyone? No. Are people complaining it's not on the website? Sort of; those people complaining in this thread obviously already know, so they're kind of complaining on behalf of the ones who are going to find out the hard way. However the real complaining is around if you say you're going to do something (on the podcast), and you're the CEO, then do it. And... this is pretty much the biggest source of the complaining about the card's expiring - regardless of how generous they've been, if you say something and you take it back, people will complain, and rightly so. Should those complaining about this, not complain because of other generous promotions and deals? That depends on the person. Those who choose to complain are right; and those who choose not to complain because of other deals or loyalty or friendship or any other reason are also right. Will those complaining about this, find something else to complain about? Probably. Will they be right in their later complaining? No doubt sometimes they'll be perfectly in the right, and other times they won't. One more - and this is my favorite: Will the non-complainers complain about the complainers? Yes. Will the complainers complain about the non-complainers complaining? Yes.
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Post by brutiarti on Nov 4, 2020 22:43:47 GMT -5
Some states and some Provinces in Canada have consume protection laws regarding these situations. I would like to see that against a company based in China 😂
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cawgijoe
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"We made too many of the wrong mistakes." - Yogi Berra
Posts: 4,897
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Post by cawgijoe on Nov 4, 2020 22:44:46 GMT -5
I've had friends abandon this brand in droves due to false promises. I'd love to be able to continue to refer people to this company but honestly I'm not sure if my own reputation is worth it. Dan, or whomever makes the calls should have prepared for this situation and once they were thinking of discontinuing the card, there should have been some kind of post made, not just a stupid podcast that only a handful of people tune in to. I've been in this forum since 2012 and I have only listened to three podcasts in their entirety. I think the cards may as well be thrown into the fireplace as tinder at this point, no way that the majority of card holders are going to fork over that kind of money for a processor at this time...even more so with such short notice. let's not forget it is still riddled with bugs and incomplete. Sure, it is more stable and functions well enough for most.. But they are still a long ways from completing what they released. This is about maximizing revenue and limiting loss and outstanding liability. Change my mind. 😉 I’m going to have to differ on this one at least with my XMC-2. It’s been incredibly stable with the last firmware update. There have been no family complaints.
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