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Post by adaboy on Jan 14, 2021 8:52:41 GMT -5
According to my dealer, Emotiva processors are by no means the only one with problems. Some brands just have a better PR campaign. But seems to be an issue with the current generation of Dirac enabled devices. My XMC-2 decided to develop a fault in December after 5 months of relatively trouble free ownership. Kudos to Emotiva, Keith and the UK distributor at Karma AV. I had to be away for a few weeks but once I got in contact, the unit was picked up for warranty repair. I started having issues with skuggish commaands, slow video input switching (ARC always been flaky), then had a persistent OSD init err message appear. At the distributor's, they think it is the HDMI board and a swapout has seemed to resolve the problem. It would be tested today and if all goes well, hopefully I can get it back by the weekend. No other main stream processor manufacturer is having issues any where near the level of Emotiva. Your dealer was being nice to you by trying to make you feel better about your situation. Don't be fooled. Now on the bright side if you have patience and don't mind jumping through hoops for a semi-functional processor you can be satisfied. On the other hand, I'd move on to a different processor that just works and enjoy. Then again, sometimes we really want our purchases to work out even if it requires unnecessary heartache.
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Post by davidl81 on Jan 14, 2021 9:14:02 GMT -5
According to my dealer, Emotiva processors are by no means the only one with problems. Some brands just have a better PR campaign. But seems to be an issue with the current generation of Dirac enabled devices. My XMC-2 decided to develop a fault in December after 5 months of relatively trouble free ownership. Kudos to Emotiva, Keith and the UK distributor at Karma AV. I had to be away for a few weeks but once I got in contact, the unit was picked up for warranty repair. I started having issues with skuggish commaands, slow video input switching (ARC always been flaky), then had a persistent OSD init err message appear. At the distributor's, they think it is the HDMI board and a swapout has seemed to resolve the problem. It would be tested today and if all goes well, hopefully I can get it back by the weekend. No other main stream processor manufacturer is having issues any where near the level of Emotiva. Your dealer was being nice to you by trying to make you feel better about your situation. Don't be fooled. Now on the bright side if you have patience and don't mind jumping through hoops for a semi-functional processor you can be satisfied. On the other hand, I'd move on to a different processor that just works and enjoy. Then again, sometimes we really want our purchases to work out even if it requires unnecessary heartache. If you were typing this six months ago I would say that is fair. Today I do not think that statement holds as much water. The current firmware is extremely solid and I have not had any issues in the past six months.
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Post by adaboy on Jan 14, 2021 9:31:25 GMT -5
No other main stream processor manufacturer is having issues any where near the level of Emotiva. Your dealer was being nice to you by trying to make you feel better about your situation. Don't be fooled. Now on the bright side if you have patience and don't mind jumping through hoops for a semi-functional processor you can be satisfied. On the other hand, I'd move on to a different processor that just works and enjoy. Then again, sometimes we really want our purchases to work out even if it requires unnecessary heartache. If you were typing this six months ago I would say that is fair. Today I do not think that statement holds as much water. The current firmware is extremely solid and I have not had any issues in the past six months. Even some old lemon cars didn't exhibit issues. These processors aren't as reliable.
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Post by 405x5 on Jan 14, 2021 10:17:29 GMT -5
No other main stream processor manufacturer is having issues any where near the level of Emotiva. Your dealer was being nice to you by trying to make you feel better about your situation. Don't be fooled. Now on the bright side if you have patience and don't mind jumping through hoops for a semi-functional processor you can be satisfied. On the other hand, I'd move on to a different processor that just works and enjoy. Then again, sometimes we really want our purchases to work out even if it requires unnecessary heartache. If you were typing this six months ago I would say that is fair. Today I do not think that statement holds as much water. The current firmware is extremely solid and I have not had any issues in the past six months. The only problem I’ve had is an occasional kink in the forum. Bill
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cawgijoe
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Post by cawgijoe on Jan 14, 2021 10:57:08 GMT -5
No other main stream processor manufacturer is having issues any where near the level of Emotiva. Your dealer was being nice to you by trying to make you feel better about your situation. Don't be fooled. Now on the bright side if you have patience and don't mind jumping through hoops for a semi-functional processor you can be satisfied. On the other hand, I'd move on to a different processor that just works and enjoy. Then again, sometimes we really want our purchases to work out even if it requires unnecessary heartache. If you were typing this six months ago I would say that is fair. Today I do not think that statement holds as much water. The current firmware is extremely solid and I have not had any issues in the past six months. Agreed. My current experience is zero issues with the latest firmware. I'm still on an older version of the Dirac software and all is working well.
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Post by foggy1956 on Jan 14, 2021 11:16:30 GMT -5
If you were typing this six months ago I would say that is fair. Today I do not think that statement holds as much water. The current firmware is extremely solid and I have not had any issues in the past six months. Agreed. My current experience is zero issues with the latest firmware. I'm still on an older version of the Dirac software and all is working well. Still suffering from the wandering center image here.
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Lsc
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Post by Lsc on Jan 14, 2021 11:24:55 GMT -5
Agreed. My current experience is zero issues with the latest firmware. I'm still on an older version of the Dirac software and all is working well. Still suffering from the wandering center image here. My wandering center image was resolved but the unreliable ARC still remains. Given that the LG OLED (at least my model) was known to have ARC issues, not sure where the problem lies. The fix is to unplug the HDMI cable on both ends and do a cold reboot on both ends. Then it’ll work for a while before it falters again. But otherwise as far as my experience is, besides the occasional pops and cracks, it’s been solid. Just turn it on and watch tv, movie or listen to music.
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Post by housetech on Jan 14, 2021 11:33:54 GMT -5
If I had the issues some are having, I would download the latest firmware and reload it, then Hard Reboot after install. Then (unplug amp triggers) install each input one at a time, reboot, then continue to the next input. I bought the newest HDMI 2.1 and used it to test each input, then used it to connect the TV. It prove mine had a hardware problem.
Isn't it great that gov't can mandate rules on manufacturers, when those rules have not been proven to work? This is the rule, now you figure it out, HDCP
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Post by modicen on Jan 14, 2021 20:13:00 GMT -5
Is there a video remains on trouble shooting hot topic in these threads for the XMC-2? My wife is starting to give me the sideways eyeball look because she just wants to turn on the tv and watch but can't because there is no sound. Quite Frankly it's becoming a real pain in the a$$ because 9 times out of 10 I have to do a hard reboot to get sound back on. Switching inputs does nothing and all CEC options are off. I'm almost ready to rip it out of my system and put my flawless XMC-1 back in.
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cawgijoe
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Post by cawgijoe on Jan 14, 2021 23:14:04 GMT -5
Is there a video remains on trouble shooting hot topic in these threads for the XMC-2? My wife is starting to give me the sideways eyeball look because she just wants to turn on the tv and watch but can't because there is no sound. Quite Frankly it's becoming a real pain in the a$$ because 9 times out of 10 I have to do a hard reboot to get sound back on. Switching inputs does nothing and all CEC options are off. I'm almost ready to rip it out of my system and put my flawless XMC-1 back in. Very odd. I’m assuming you have the latest firmware. It looks like you have a projector....how long is your HDMI cable? Are you using HDMI out 2, it’s the primary output. My XMC-2 has not had a single dropout since I installed it. Have you called Support?
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Post by modicen on Jan 15, 2021 6:54:47 GMT -5
Is there a video remains on trouble shooting hot topic in these threads for the XMC-2? My wife is starting to give me the sideways eyeball look because she just wants to turn on the tv and watch but can't because there is no sound. Quite Frankly it's becoming a real pain in the a$$ because 9 times out of 10 I have to do a hard reboot to get sound back on. Switching inputs does nothing and all CEC options are off. I'm almost ready to rip it out of my system and put my flawless XMC-1 back in. Very odd. I’m assuming you have the latest firmware. It looks like you have a projector....how long is your HDMI cable? Are you using HDMI out 2, it’s the primary output. My XMC-2 has not had a single dropout since I installed it. Have you called Support? Hi cawgijoe, thanks for your response. Yes I do have a projector hooked up to HDMI out 1 and my Sony tv is hooked up to HDMI 2. The cable to projector is a 25 footer and all the rest of my HDMI cables are either 3 feet or 6 to the rest of my equipment. All HDMI cables are Monoprice certified cables recommended by members here. I recently just got the XMC-2 for Christmas and it has firmware 2.1 all ready installed, do you think it would help if I reflashed it? Was hoping for a fix before I called support. One other thing, when this happens the XMC-2 becomes very sluggish. Mario
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cawgijoe
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Post by cawgijoe on Jan 15, 2021 10:48:13 GMT -5
Very odd. I’m assuming you have the latest firmware. It looks like you have a projector....how long is your HDMI cable? Are you using HDMI out 2, it’s the primary output. My XMC-2 has not had a single dropout since I installed it. Have you called Support? Hi cawgijoe, thanks for your response. Yes I do have a projector hooked up to HDMI out 1 and my Sony tv is hooked up to HDMI 2. The cable to projector is a 25 footer and all the rest of my HDMI cables are either 3 feet or 6 to the rest of my equipment. All HDMI cables are Monoprice certified cables recommended by members here. I recently just got the XMC-2 for Christmas and it has firmware 2.1 all ready installed, do you think it would help if I reflashed it? Was hoping for a fix before I called support. One other thing, when this happens the XMC-2 becomes very sluggish. Mario I don't have a projector or additional connection to HDMI (out) 1, so I can't comment on that. Others with projectors will hopefully chime in. So, do you have the same dropout issue on both the TV and projector? Or just one? The Monoprice Certified cables should be fine, though I have never used one longer than 6 feet. I would go ahead and reflash the firmware at this point.
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Post by richter250 on Jan 15, 2021 12:05:32 GMT -5
Hi cawgijoe, thanks for your response. Yes I do have a projector hooked up to HDMI out 1 and my Sony tv is hooked up to HDMI 2. The cable to projector is a 25 footer and all the rest of my HDMI cables are either 3 feet or 6 to the rest of my equipment. All HDMI cables are Monoprice certified cables recommended by members here. I recently just got the XMC-2 for Christmas and it has firmware 2.1 all ready installed, do you think it would help if I reflashed it? Was hoping for a fix before I called support. One other thing, when this happens the XMC-2 becomes very sluggish. Mario I don't have a projector or additional connection to HDMI (out) 1, so I can't comment on that. Others with projectors will hopefully chime in. So, do you have the same dropout issue on both the TV and projector? Or just one? The Monoprice Certified cables should be fine, though I have never used one longer than 6 feet. I would go ahead and reflash the firmware at this point Having both HDMI outs connected to two separate displays at once has been a problem for some people, including me. Try your system with only one of the displays connected at a time. This is a pain if the back of your unit is difficult to get to. Connect just the one you are using to HDMI 2 and switch when needed. I did this for many months with success and stability. Somehow, with the latest firmware, and multiple resetting sessions with the displays, I am able to connect both of my displays at once with minimal problems. Every once in a while I will get crazy behavior which is always resolved when one of the displays is disconnected. This is a problem that they are aware of.
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Post by modicen on Jan 15, 2021 16:47:04 GMT -5
Thanks guys for the suggestions, will try them out this weekend.
I also didn't mean to hijack this thread, my apologies to the op.
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lokyc
Minor Hero
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Post by lokyc on Jan 18, 2021 6:18:50 GMT -5
Thanks guys for the suggestions, will try them out this weekend. I also didn't mean to hijack this thread, my apologies to the op. the ARC is a bit naff tbh. Then again, I have been reading about ARC problems since I started dabbling into HT 7 years ago. Never really used it! For me, the ARC only works when it the XMC-2 starts up from low power. I generally use "Video On" standby mode as the processor takes so long to boot, that it starts up after my power amp and cause speakers to pop. Not only would ARC not be working, it would cause the whole pre/pro to slowdown until I manage to switch inputs. You may have read recently that my whole unit gave up on me back in December. Had good local warranty support and turns out to be a HDMI board problem. Due to receive the unit back tomorrow. Will let you know if that issue changes.
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Post by rogerlons on Jan 25, 2021 11:13:22 GMT -5
I figured out a workaround to the ARC issue - at least in my setup. For me, the fix was to set the startup input on the XMC-2 to an analog in. Once everything boots up, change the input to ARC, and it seems to sync up properly. Also, at least on the TCL TV's, there's a low power standby option - disabling that also seems to have helped with reliability.
Don't know if this will work for you, but worth a shot. Mine's been rock solid since I implemented those two small changes.
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Post by markc on Jan 25, 2021 14:11:19 GMT -5
I just received my XMC-2 a week or so ago. I would say 3 out of every 4 times I turn on the processor, it gets stuck at the boot screen (see picture). I have tried the soft shut down by holding the power button and also killing it with the main rear power switch. Any ideas? View AttachmentMine does this after a boot from cold. A press of the "on" button on the front or on the remote and it kicks into full function. Mind you, I usually use it on low power (video remains on ) standby, so the only time I notice this is when I have to do a hard reboot due to a problem with it (At least once a week unfortunately) With VOS, the processor boots, then goes into video-on-standby mode (as per the manual). This SHOULD make the display go off, but on mine it does EXACTLY as you describe. I sincerely think I have a "lemon" processor, but living in Europe, what can I do but moan on these forums? ?? I wonder if most of the ills with these Emo G3P are due to VRO / low power standby. I don't actually use VOS but liek the faster startup of Vide On Standby.
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kro77
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Post by kro77 on Jan 31, 2021 7:17:14 GMT -5
Googling an error I found this thread. I seems to have the exact same problem mentioned.
Am getting an error “init OSD” on boot and device is all locked up. I have tried to pull the power plug and power cycle and it seems to boot up but then changining the inputs does not respond.
I got min in August as well so wondering if there was a bad batch of boards. Logged a support ticket on Friday but have not heard back yet.
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cawgijoe
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Post by cawgijoe on Jan 31, 2021 7:20:51 GMT -5
Googling an error I found this thread. I seems to have the exact same problem mentioned. Am getting an error “init OSD” on boot and device is all locked up. I have tried to pull the power plug and power cycle and it seems to boot up but then changining the inputs does not respond. I got min in August as well so wondering if there was a bad batch of boards. Logged a support ticket on Friday but have not heard back yet. I don’t think they work on the weekends. Instead of waiting, call support tomorrow, Monday. Have you tried reflashing the firmware?
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Post by JKCashin on Jan 31, 2021 10:42:53 GMT -5
Well, I have an issue with my XMC-2 but I am living with it for the great sound. I do use CEC... so I don't have to juggel 3 remotes and because my old XMC-1 remote was nearly destroyed by the clumsiest spouse in the world. Anyway, when I turn on my Shield TV, the XMC takes some time to boot (not VOS, that causes even more problems). So then the Samsung TV turns on but says there is no valid audio source (since the XMC-2 is not booted yet). Once it all comes up, I have no sound. I have to press the Samsung Live TV button to bring up audio then switch back to the Shield. Every. Time.
Is it a pain? Yes.
Does it worry me? Yes.
Does it cause me enjoyment problems? Well, sort of. I worry what's next.. but then the sound...
I explained it to my spouse. It's like the difference between a Lamborghini and a Corvette. The Corvette is almost as much fun, but is super reliable (compared to the Italian car). But the Lambo... oh so nice when it does work and in my case, it always does... I just have to wait until it comes up to temperature, and then I go through the magic steps... press the brake pedal all the way, then the clutch all the way to the floor before trying to engage first... but then the sound, oh the sound
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