Problem with my new xmc-2 never used!

[lelulac]

Hello Everyone,

I bought my xmc-2 in September and waited all this time to get the dirac kit before installing it.
It is with great joy that I was getting ready to configure the set.

Unfortunately, the device doesn't boot! (Blocked on emotiva LOGO)
The seller was kind enough to update it before sending it but I think he didn't test it afterwards!

By reading the posts on this forum, I was able to do the loopback test and the result is ECC1 failed and the 2 others are OK.

You can imagine my disappointment... it's my first "emotiva" device and it doesn't work when it comes out of the box!

What is the solution knowing that the seller is not in my country and I don't want to wait another month?

Thx & Merry Christmas

[Soup]

Start with the seller. Did the seller transfer the warranty to you? If not, contact Emotiva directly and see what they can do. Either way it will probably have to be sent in to be fixed.