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Post by libranrabbit on Jan 6, 2021 19:46:31 GMT -5
Listening to TV through RMC-1 at normal level, unit triggers safety power switch then comes on to reboot loop.
Something blown in it? All my other equipment are fine.
Tried switching on and off, removed lead overnight, stood on one foot while swinging a cat etc...
Used contact reply to report and haven’t had any response.
Is this the best way to initiate a repair?
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Post by 405x5 on Jan 7, 2021 12:10:21 GMT -5
Listening to TV through RMC-1 at normal level, unit triggers safety power switch then comes on to reboot loop. Something blown in it? All my other equipment are fine. Tried switching on and off, removed lead overnight, stood on one foot while swinging a cat etc... Used contact reply to report and haven’t had any response. Is this the best way to initiate a repair? Do it the old fashioned way and get on the phone (what a nice bunch they are!) Bill |
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Post by Soup on Jan 7, 2021 12:52:46 GMT -5
Did your swing the cat counter-clockwise?
Give them a call works best...........
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Post by daveczski65 on Jan 7, 2021 13:31:35 GMT -5
Was it a black cat? It has to be otherwise the voodoo doesn't wrk!
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Post by 405x5 on Jan 7, 2021 13:41:26 GMT -5
Did your swing the cat counter-clockwise? Give them a call works best...........  |
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Post by libranrabbit on Jan 9, 2021 16:10:39 GMT -5
Listening to TV through RMC-1 at normal level, unit triggers safety power switch then comes on to reboot loop. Something blown in it? All my other equipment are fine. Tried switching on and off, removed lead overnight, stood on one foot while swinging a cat etc... Used contact reply to report and haven’t had any response. Is this the best way to initiate a repair? Do it the old fashioned way and get on the phone (what a nice bunch they are!) Bill I’m in Adelaide, South Australia and we are 16hrs ahead of Tennessee. Finally got an email, answered and no response back. Is it always this slow to initiate a repair return? |
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Post by 405x5 on Jan 9, 2021 16:20:57 GMT -5
Do it the old fashioned way and get on the phone (what a nice bunch they are!) Bill I’m in Adelaide, South Australia and we are 16hrs ahead of Tennessee. Finally got an email, answered and no response back. Is it always this slow to initiate a repair return? Oh Wow (you are most decidedly out of the country)! I have no clue exactly what that will do to the response time but certainly, it adds to the problem. Make SURE they know where you are, in your correspondence with them, though I’m sure you are way ahead of me. Bill |
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Post by audiobill on Jan 10, 2021 11:14:30 GMT -5
Is the postage more than the unit is worth?
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Post by AudioHTIT on Jan 10, 2021 15:06:14 GMT -5
I’m in Adelaide, South Australia and we are 16hrs ahead of Tennessee. Finally got an email, answered and no response back. Is it always this slow to initiate a repair return? There are several Aussies on the board who may know if there is still an in-country dealer or repair shop, you might want to amend your title to try and attract them. As for eMail speed, I think it’s hit and miss, I’ve had quick responses with both eMail and phone, but not everyone has been so lucky. Sorry, I’m sure it’s frustrating, good luck with the repair. |
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Post by libranrabbit on Jan 11, 2021 4:49:03 GMT -5
Is the postage more than the unit is worth? It’s not going first class with a seven day stay over in Dubai! |
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Post by ianmiddleton on Jan 11, 2021 6:35:00 GMT -5
There would be a repairer in Adelaide who Emotiva deal with. I had a XPA2 Gen 3 fail on me in Canberra and found a local repair guy who Emotiva dealt with. They sent him the replacement parts free of charge as it was under warranty but I had to pay labour for the local guy. Cheaper than shipping back to Tennessee. Ring Emotiva help line...they are great people and easy to deal with. Dan himself spoke to me.
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Post by libranrabbit on Jan 12, 2021 2:18:46 GMT -5
It’s gone to Victoria @$180 for shipping. 9 months old with the initial purchase price plus the $180, makes me wonder if there’s going to be more issues?
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cawgijoe
Emo VIPs 
"We made too many of the wrong mistakes." - Yogi Berra
Posts: 4,904
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Post by cawgijoe on Jan 12, 2021 7:08:24 GMT -5
It’s gone to Victoria @$180 for shipping. 9 months old with the initial purchase price plus the $180, makes me wonder if there’s going to be more issues? That’s hard to say. Most of the time, in my experience, failures tend to occur early or late in the lifetime of a product. Better if under warranty. Likely the repair will give you many years of enjoyment. For now, think positive. |
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Post by libranrabbit on Jan 13, 2021 14:25:07 GMT -5
Thought I'd have no music, works out I can connect two of my speakers to their relevant sub and then to my Oppo via XLR and use the Oppo's variable output. Using the tuner through the TV and optical in. Sounds absolutely superb. I actually don’t need an amp, if it wasn’t for “all the other speakers”! Retract statement!
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Post by ausman on Feb 16, 2021 18:41:06 GMT -5
it go back to the aussie distributor for a service
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Post by libranrabbit on Feb 26, 2021 19:11:18 GMT -5
RMC-1 is back from repairs and all is good with the world. I've updated to firmware 2.2 and all is good.
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