DYohn
Emo VIPs
Posts: 18,340
|
Post by DYohn on Apr 5, 2021 10:49:22 GMT -5
My mouth is watering...... The gent criticized a corporate strawman Emotiva and not anyone individually. Anyone that places their face to a post and thinks it emotionally upsetting ought to get a reality check IMO. Preferably Mike Tyson style. Just love how some people feel the need to express themselves as the standard for other people's behavior w/ that uptight personal ad hom holier than thou attitude. There are hundreds of pages in one particular thread alone here of persons that are disgruntle w/ Emotiva's bugginess. And though the OP states that reviewers haven't lived w/ Emotiva long term I found an article where a reviewer at AVNirvana agreed w/ the OP and stated they just give up on Emotiva's reliability/product fulfilment and switched to Anthem. I realize being on the Emotiva board we are bound to be subjected to a pool of disgruntle persons. I mean when going to AVSforum all seems okay with a particular manufacturer ...... But for example, if you go to Onkyo's support website you'll find many disgruntle persons. Tapping into a manufacturer's public support board is a good idea in order to get a picture of long term user's advice, complaints, or product compliments. Door - Ass - you can also try to avoid as far as I'm concerned.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Apr 5, 2021 10:49:47 GMT -5
“Anyone that places their face to a post and thinks it emotionally upsetting ought to get a reality check IMO. Preferably Mike Tyson style.” I used to LOVE Tyson in the ring until he got NUTS and bit somebody’s ear....the rest of this post eludes me? You crack me up bro! I remember when Tyson did bite a piece of the ear of Holyfield off. He was very frustrated against Evander! And yes, the post wasn't made to you directly as I was talking round you - no offense Let those who have ears, hear
|
|
|
Post by BigE on Apr 5, 2021 10:53:30 GMT -5
Which firmware are you now using? And Dirac update? 2.2 Latest Dirac firmware....however I have not re-run Dirac in awhile. Thanks. Was uning phone to see Lounge posts and didn't see your signature. Now on PC and I see firmware version listed there.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Apr 5, 2021 10:53:32 GMT -5
My mouth is watering...... The gent criticized a corporate strawman Emotiva and not anyone individually. Anyone that places their face to a post and thinks it emotionally upsetting ought to get a reality check IMO. Preferably Mike Tyson style. Just love how some people feel the need to express themselves as the standard for other people's behavior w/ that uptight holier than thou attitude. There are hundreds of pages in one particular thread alone here of persons that are disgruntle w/ Emotiva's bugginess. And though the OP states that reviewers haven't lived w/ Emotiva long term I found an article where a reviewer at AVNirvana agreed w/ the OP and stated they just give up on Emotiva's reliability/product fulfilment and switched to Anthem. I realize being on the Emotiva board we are bound to be subjected to a pool of disgruntle persons. I mean when going to AVSforum all seems okay with a particular manufacturer ...... But for example, if you go to Onkyo's support website you'll find many disgruntle persons. Tapping into a manufacturer's public support board is a good idea in order to get a picture of long term user's advice, complaints, or product compliments. Its interesting how people view manufacturers and their experiences....I have a good friend (with cash!) who went from Emotiva (UMC-1) to Anthem (receiver - amp issues, fixed under warranty, lost confidence, sold) to Lyngdorf now. He loves the Lyngdorf....beyond my means. This is the article in which I was referring: www.avnirvana.com/threads/anthem-avm60-7-1-4-preamp-processor.6366/I've only heard about Lyngdorf by way of room correction, theirs' being the basis for McIntosh's room perfect correction.
|
|
|
Post by 405x5 on Apr 5, 2021 10:59:14 GMT -5
You crack me up bro! I remember when Tyson did bite a piece of the ear of Holyfield off. He was very frustrated against Evander! And yes, the post wasn't made to you directly as I was talking round you - no offense Let those who have ears, hear
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Apr 5, 2021 11:05:11 GMT -5
You crack me up bro! I remember when Tyson did bite a piece of the ear of Holyfield off. He was very frustrated against Evander! And yes, the post wasn't made to you directly as I was talking round you - no offense Let those who have ears, hear I think the best all time if not most notorious quotes in boxing is when Mike Tyson stated that "everybody has a plan until they get punched in the face". Seems like Mike himself was not excluded. I've seen Tyson's frustration in other boxers when they fight the likes of Floyd Mayweather. These others were just out boxed and made frustrated because neither Evander or Floyd would go toe to toe or knuckle up Rocky Balboa style. Boxing is not only a sport but a skill..... and in some of the greats to the degree of a master craftsman. You really turned my post/response 180 around on the Tyson allusion 405x5 ! Enjoy, champ, William
|
|
|
Post by dvouss on Apr 5, 2021 12:28:35 GMT -5
I love forums. I REALLY love brand specific forums. You're having a bad experience or your opinion differs from mine?...kick rocks! LOL. And yep, I am still beyond done. The fact that I was able to manipulate the processor into doing the most basic of its required functions only moderately alleviated my temper. Did I mention that I have had various pieces of Emotiva gear and always wanted to see them succeed? The personal interaction and customer service is top notch and speaks to the organizations focus. All I am asking is that I shouldn't have to be on a first name basis with the returns department. I purchased the RMC-1 and later the XMC-2 because, to my non-audiophile ear, they sound amazing. As good as the NAD, better than the Rotel RAP1580, and better than the Yamaha CXA5200 by a long shot. Maybe if you are an organization that tries to move fast and keep up with solid performing, higher end brands, your team should be able to do the same. I mean let's step back here, how many other organizations do you know that consistently release equipment that continue to have issues with no solution in sight 2 years later? I have never had an issue with my Emotiva amps...seems to be specific to the big push to enter the higher end processor market. Just my $.02. Roast away.
|
|
LCSeminole
Global Moderator
Res firma mitescere nescit.
Posts: 20,490
|
Post by LCSeminole on Apr 5, 2021 13:09:26 GMT -5
I love forums. I REALLY love brand specific forums. You're having a bad experience or your opinion differs from mine?...kick rocks! LOL. And yep, I am still beyond done. The fact that I was able to manipulate the processor into doing the most basic of its required functions only moderately alleviated my temper. Did I mention that I have had various pieces of Emotiva gear and always wanted to see them succeed. The personal interaction and customer service is top notch and speaks to the organizations focus. All I am asking is that I shouldn't have to be on a first name basis with the returns department. I purchased the RMC-1 and later the XMC-2 because, to my non-audiophile ear, they sound amazing. As good as the NAD, better than the Rotel RAP1580, and better than the Yamaha CXA5200 by a long shot. Maybe if you are an organization that tries to move fast and keep up with solid performing, higher end brands, your team should be able to do the same. I mean let's step back here, how many other organizations do you know that consistently release equipment that continue to have issues with no solution in sight 2 years later? I have never had an issue with my Emotiva amps...seems to be specific to the big push to enter the higher end processor market. Just my $.02. Roast away. I'm not "roasting" you here, so please take this as constructive in nature. I've gone back and read your first 14 posts before starting this thread. In two of those you discussed generically what was going on without any specifics. It really helps those of us that are here to help and have experience with many of these problems by giving specifics. For example: what sources & displays were being used? Is this problem occurring with streaming sources and/or media players? Is this bug a repeatable one, if so can you consistently replicate it? etc., etc., etc., etc. The more specific information you can give, the better chance we(the owners) can help you. I know being called a "Troll" was un-called for, definitely understood and I agree. I will however say that in my opinion, the "Thread" title, "I am beyond done..." is quite soap opera-esque. The way that you introduce yourself will however determine how most if not all of your posts are received and provoke many times the "un-called" for responses(this goes for any of the AV forums I'm a member of). I will also encourage you in the future to post in the Owners thread, where all of the owners with much knowledge will see and respond to your help requests. If owners, such as myself have seen and fixed or found a work-around, we will be more than happy to share/help. As for your questions about other current competing processors having major bugs, I follow the owners threads on AVSForum for the following manufacturers: Arcam, Anthem, Audio Control, JBL Synthesis, NAD and Monoprice, as well as the Dirac Live thread, and they all have problems of all sorts(too many to even want to list) and only one of those named is more or less happy with where it is currently. I get it, there are bugs in the Emotiva G3P's that some can or can't live with or are deal breakers as some would say. Personally I'm in a place where I can just fire up the home theater and listen and/or watch to my hearts content. Yes I have a minor bug or two that occurs, but I know from the recent update notes in v2.2 that they are being addressed. If yours isn't have you actually picked up the phone and talked with Emotiva Tech Support? If not, I'd encourage you to, as they have alway been responsive to me.
|
|
|
Post by 405x5 on Apr 5, 2021 14:35:18 GMT -5
“ I have never had an issue with my Emotiva amps...seems to be specific to the big push to enter the higher end processor market.” Of course you didn’t. No correlation between amplifier issues and processor issues that ALL OF US have experienced to one degree or another. Bill
|
|
|
Post by 405x5 on Apr 5, 2021 14:46:03 GMT -5
By the way, I want to Thank You for this: “I am beyond done” George Carlin.... I miss him dearly. He used to have this skit going about being “MORE THAN HAPPY”....and would RUN with it. How can anybody be more than happy?? “Beyond done” takes me back to sweet memories of G.C. Bill youtu.be/0gj6YKDfzK0
|
|
|
Post by ttocs on Apr 5, 2021 14:58:38 GMT -5
Ya lost me with continuing to post. You had problems with two devices, told your story as I would've with a post titled that said you're done, that should be it.
I'm ok with not being done, but to rinse and repeat is to lose the point entirely.
If you are looking for help, here it is. I, and others, have posted many solutions to issues that were blamed on the G3P but in fact were caused by other devices. It's all in the owner's thread.
|
|
|
Post by Hair Nick on Apr 5, 2021 15:04:14 GMT -5
I love forums. I REALLY love brand specific forums. You're having a bad experience or your opinion differs from mine?...kick rocks! LOL. And yep, I am still beyond done. The fact that I was able to manipulate the processor into doing the most basic of its required functions only moderately alleviated my temper. Did I mention that I have had various pieces of Emotiva gear and always wanted to see them succeed? The personal interaction and customer service is top notch and speaks to the organizations focus. All I am asking is that I shouldn't have to be on a first name basis with the returns department. I purchased the RMC-1 and later the XMC-2 because, to my non-audiophile ear, they sound amazing. As good as the NAD, better than the Rotel RAP1580, and better than the Yamaha CXA5200 by a long shot. Maybe if you are an organization that tries to move fast and keep up with solid performing, higher end brands, your team should be able to do the same. I mean let's step back here, how many other organizations do you know that consistently release equipment that continue to have issues with no solution in sight 2 years later? I have never had an issue with my Emotiva amps...seems to be specific to the big push to enter the higher end processor market. Just my $.02. Roast away. dvouss Did you try to contact us directly to see if we could troubleshoot your issue. We would love to speak with you and try to find what is happening with your processor. We have customers that we are able to fix their setup with a simple rundown of how it is hooked up and to what products.
|
|
|
Post by 405x5 on Apr 5, 2021 15:24:55 GMT -5
I love forums. I REALLY love brand specific forums. You're having a bad experience or your opinion differs from mine?...kick rocks! LOL. And yep, I am still beyond done. The fact that I was able to manipulate the processor into doing the most basic of its required functions only moderately alleviated my temper. Did I mention that I have had various pieces of Emotiva gear and always wanted to see them succeed? The personal interaction and customer service is top notch and speaks to the organizations focus. All I am asking is that I shouldn't have to be on a first name basis with the returns department. I purchased the RMC-1 and later the XMC-2 because, to my non-audiophile ear, they sound amazing. As good as the NAD, better than the Rotel RAP1580, and better than the Yamaha CXA5200 by a long shot. Maybe if you are an organization that tries to move fast and keep up with solid performing, higher end brands, your team should be able to do the same. I mean let's step back here, how many other organizations do you know that consistently release equipment that continue to have issues with no solution in sight 2 years later? I have never had an issue with my Emotiva amps...seems to be specific to the big push to enter the higher end processor market. Just my $.02. Roast away. dvouss Did you try to contact us directly to see if we could troubleshoot your issue. We would love to speak with you and try to find what is happening with your processor. We have customers that we are able to fix their setup with a simple rundown of how it is hooked up and to what products. That’s the way to go! To each his own of course but when I had an issue....always I got with technical support first and worked the problem until it was no more. Afterwards, I would come here and share the results hopefully, to the benefit of others. It’s nice getting “live” with folks like Keith our technical Guru! Bill
|
|
|
Post by rbk123 on Apr 5, 2021 18:02:38 GMT -5
Someone spends $4-5k on something advertised as ready for prime time, but isn't - I get the gripe. What I don't understand is the lack of initiative to do something about it. Send it back and try a different one out there to see if brand XYZ works better. If it doesn't, try another brand. Etc. If none work better, you can always come back to Emo. The overseas people have it even worse - they're *really* rolling the dice, but if you don't have a back up plan, that's just bad preparation.
|
|
|
Post by DavidR on Apr 5, 2021 18:19:26 GMT -5
Several comments about 'disgruntled' customers posting their frustrations not only about Emotiva products but several big name competitors as well just says to me who goes and posts that they have no issues with a company's gear. Usually you only hear from the disgruntled.
|
|
|
Post by omuracada on Apr 5, 2021 18:49:47 GMT -5
Just to be clear I am new to the Pre-amp\separates world as prior I had a Marantz and Pioneer A/V receiver for a long time. With that said when I started my research on what I would end up purchasing I came to find that it is no easy task. I found that if you researched enough I was able to find posts of people that absolutely loved their gear or how it drove them so insane with issues they lost their stuff. Most video reviews I watched all noted some of the bugs I have read about however in the end many appeared to like what the end result produced(specific to emotiva). For me I was driving myself absolutely insane trying to make a decision until it hit me. All of these providers have a trial periods and I need to just take advantage of that. Since I am working from home I knew I could push which ever device I got daily to see if I was going to have any issues. For me with a few months of research under the belt I decided to pull the trigger on the EMOTIVA XMC-2. I can only share my experience (as I assume this is what they OP did as well) Since receiving the device (its been two weeks) I have not experience the challenges I have read about. It did lock up once and after a reboot it has not happened again. When I received the dirac raspberry PI it was broken, when I called I got a prompt response from a gentleman named Keith who was super helpful and after confirming it was not working sent me a new one which I received 3 days later (it now works). I had a few novice questions specific to the processor itself and they let me know the two specific experts were tied up and that they would call me back. I received a call back within a few hours again from Keith and he walked me through my questions in detail(that did not happen when trying to get in touch with Pioneer and Marantz for me)! Again I use this many times throughout the day and it has basically been plug and play for me. Thus far I am a emotiva fan and the sound quality compared to my Pioneer and Marantz is truly amazing (cant compare to any other preamps.... yet). If things keep up(good service and no issues with XMC-2) I will be keeping this bad boy and eventually I just may become a emotiva fan boy. I do want to state that I totally understand the OP's frustration as when something you spend good money gives you a lot of trouble it can drive you nuts!! My hope is that he used this as an outlet for his disappointment and he now feels a little better. I too hope your able to return it and get what you want and though at this point I do not agree with your opinion I do appreciate it! I do hope it all works out!
|
|
|
Post by 405x5 on Apr 5, 2021 19:09:07 GMT -5
Curious, who among you would “accept” this level of unreliability in your car these days ? Disappointing, instead of “rethinking” high end, maybe it’s wiser to study and copy it. C’mon, how can a tiny sweet little company expect to compete with Marantz, Denon, NAD and others who specialize in quickly depreciating “pre-pros” , whatever that means? @keithl, what say you? Seriously?? What level of credibility has the OP. demonstrated that would allow any savy enthusiast to conclude ANYTHING based on what he said? Give me a break.....and I think little of your analogy to boot. Bill
|
|
|
Post by DavidR on Apr 5, 2021 19:13:40 GMT -5
What struck me was the OP never called Customer Service. Emotiva is known for great Customer Service - friendly and knowledgeable.
I can think of several other threads with a similar complaint that never picked up the phone. That's usually my first action to an issue - Call.
(I drank too much wine with dinner and I hope I'm making sense. Thank you spell checker.)
|
|
|
Post by 405x5 on Apr 5, 2021 19:38:42 GMT -5
What struck me was the OP never called Customer Service. Emotiva is known for great Customer Service - friendly and knowledgeable. I can think of several other threads with a similar complaint that never picked up the phone. That's usually my first action to an issue - Call. (I drank too much wine with dinner and I hope I'm making sense. Thank you spell checker.) Hi David, Pretty common as we have seen to come here....instead of going there! Last time I checked, there were no forum members issuing credit or handling returns and exchanges LOL, Bill
|
|
|
Post by tchaik on Apr 5, 2021 20:42:40 GMT -5
Not sure which part of the above came off as a trollish in nature, as that was not my intent. I have a simple system, one hdmi in, one hdmi out. 5.1 system with 4 atmos ceiling speakers. Just as an update, I was able to get everything up and running again. The magic "unplug it for 30 minutes" did the trick. Is this acceptable? It reminds me of a conversation that I once had with a friend. This gentleman procured a new McLaren 720s for the low low price of $350k. The alarm would intermittently go off for 30 minutes at a time during the middle of the night, the door would sometimes pop open on its own, and sometimes the key fob wouldn't work. The gentleman explained that all of these things were annoying but acceptable because of all of the other things the vehicle did so well. This is where I was at with the XMC-2. Slow HDMI cycling or source determination? meh, no big deal. Random pops and clicks? not a problem because it sounds so awesome! However, having to come back in an hour and hope that I can watch a movie would fall outside that category in my mind. Emotiva is not McLaren but what if the car decided when it would start? Still acceptable? Sorry yours didn't work out. I hope you returned it within the return limit. I've owned 3 different Emotiva Processors (UMC-1, XMC-1, and now XMC-2), and they all worked great. I've never had to unplug one for 30 minutes. Nor have I had the pop/clicks or other digital noise. I've also owned Denon and had issues with them. I can't explain why, but...that's my experience. Good luck to you. Mark like mark same here. but I have the rmc1l. none of my emo processors gave me troubles including my former denon 23 years ago. started with umc-1 11 years ago, then xmc-1 then rmc-1l. sorry to here about your two in a row. very strange..... tchaik......
|
|