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Post by tchaik on Apr 5, 2021 20:44:09 GMT -5
What struck me was the OP never called Customer Service. Emotiva is known for great Customer Service - friendly and knowledgeable. I can think of several other threads with a similar complaint that never picked up the phone. That's usually my first action to an issue - Call. (I drank too much wine with dinner and I hope I'm making sense. Thank you spell checker.) Hi David, Pretty common as we have seen to come here....instead of going there! Last time I checked, there were no forum members issuing credit or handling returns and exchanges LOL, Bill not common for me. read my response to mark.
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Post by Soup on Apr 6, 2021 5:00:28 GMT -5
Reads to me like a Troll 😈 is well on the loose here...... Or someone is tired of the issues, I'm happy I'm still 1080p, seems 4K can be an issue for some. I am still rocking 1080i super solid!
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cgolf
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Post by cgolf on Apr 6, 2021 14:56:09 GMT -5
Obviously, none of us knows whether the originator is a troll or not. To me, it sounds like a valid issue. Could be the equipment or it could be the operator. I will say that I get just as upset and tired of people jumping on anyone who complains about Emotiva equipment as I do with trolls. Sometimes, the equipment really does have some legitimate issues or problems. I've had many many pieces of Emotiva equipment since they started selling and most of it has performed flawlessly. However, I have some issues with some of their processors. I'm not a troll, just a person who has mentioned the good and the bad. People on this or any forum who immediately jump on anyone who posts what seems like an issue or negative comment aren't any better than the troll, if that is what they are. JMO!!
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Post by dvouss on Apr 23, 2021 19:55:21 GMT -5
...just because I am a glutton for punishment...lost audio again, unit boots with no display, no sound, remote takes about 7 seconds to respond...unit will be going back to emotiva for fix and then to the emporium along with the xpa9 and basx500
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Post by Mikomill on Apr 23, 2021 20:47:25 GMT -5
ill keep an eye out for them on the emporium, I need another processor for my family room system.
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Post by rbk123 on Apr 23, 2021 21:55:55 GMT -5
...just because I am a glutton for punishment...lost audio again, unit boots with no display, no sound, remote takes about 7 seconds to respond...unit will be going back to emotiva for fix and then to the emporium along with the xpa9 and basx500 I am sorry that a hobby meant to bring fun and smiles has made you so miserable. In all seriousness, let us know what you replace it with and how that one goes.
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Post by 405x5 on Apr 24, 2021 0:36:51 GMT -5
...just because I am a glutton for punishment...lost audio again, unit boots with no display, no sound, remote takes about 7 seconds to respond...unit will be going back to emotiva for fix and then to the emporium along with the xpa9 and basx500 Please post what EMOTIVA said was the issue for both the RMC and the XMC2 and their fix for you before you’re completely done if you can. I’m sure all of us that depend on their processor would really like to hear exactly what happened after those units were tested. Bill
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lokyc
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Post by lokyc on Apr 28, 2021 11:46:32 GMT -5
My XMC-2 developed a fault. UK distributor sorted it. First by changing the HDMI board, then when it failed again trying to update to firmware 2.2, replaced the unit. No questions asked. Always arranged a courier pickup straightaway after I submit the warranty claim. Keeps me posted on progress.
Processors are very complicated. Amps are straightforward. Worse is blowing a few capacitors. Processors, especially these days, a lot of things can go wrong. Dirac especially have been a real bugger with more than one manufacturer.
Case in point, Morris Kessler spent years making the Theta IV. I don't think he ever got around to lossless surround formats. Now ATI has completely given up. There was a processor prototype but I heard its been quietly shelved and they developed the JBL which is a rebadged Arcam.
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LCSeminole
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Post by LCSeminole on Apr 28, 2021 17:40:48 GMT -5
My XMC-2 developed a fault. UK distributor sorted it. First by changing the HDMI board, then when it failed again trying to update to firmware 2.2, replaced the unit. No questions asked. Always arranged a courier pickup straightaway after I submit the warranty claim. Keeps me posted on progress. Processors are very complicated. Amps are straightforward. Worse is blowing a few capacitors. Processors, especially these days, a lot of things can go wrong. Dirac especially have been a real bugger with more than one manufacturer. Case in point, Morris Kessler spent years making the Theta IV. I don't think he ever got around to lossless surround formats. Now ATI has completely given up. There was a processor prototype but I heard its been quietly shelved and they developed the JBL which is a rebadged Arcam. Wasn't the Monoprice HTP-1 developed by ATI ? You're definitely right about the JBL Synthesis SDP-55 being a re-badged Arcam(more or less), the AudioControl Maestro X7 & X9 are also re-badged Arcam as well.
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Post by AudioHTIT on Apr 28, 2021 18:12:46 GMT -5
My XMC-2 developed a fault. UK distributor sorted it. First by changing the HDMI board, then when it failed again trying to update to firmware 2.2, replaced the unit. No questions asked. Always arranged a courier pickup straightaway after I submit the warranty claim. Keeps me posted on progress. Processors are very complicated. Amps are straightforward. Worse is blowing a few capacitors. Processors, especially these days, a lot of things can go wrong. Dirac especially have been a real bugger with more than one manufacturer. Case in point, Morris Kessler spent years making the Theta IV. I don't think he ever got around to lossless surround formats. Now ATI has completely given up. There was a processor prototype but I heard its been quietly shelved and they developed the JBL which is a rebadged Arcam. Wasn't the Monoprice HTP-1 developed by ATI ? … I thought so too?
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Post by doc1963 on Apr 28, 2021 18:13:18 GMT -5
My XMC-2 developed a fault. UK distributor sorted it. First by changing the HDMI board, then when it failed again trying to update to firmware 2.2, replaced the unit. No questions asked. Always arranged a courier pickup straightaway after I submit the warranty claim. Keeps me posted on progress. Processors are very complicated. Amps are straightforward. Worse is blowing a few capacitors. Processors, especially these days, a lot of things can go wrong. Dirac especially have been a real bugger with more than one manufacturer. Case in point, Morris Kessler spent years making the Theta IV. I don't think he ever got around to lossless surround formats. Now ATI has completely given up. There was a processor prototype but I heard its been quietly shelved and they developed the JBL which is a rebadged Arcam. Wasn't the Monoprice HTP-1 developed by ATI ? You're definitely right about the JBL Synthesis SDP-55 being a re-badged Arcam(more or less), the AudioControl Maestro X7 & X9 are also re-badged Arcam as well. If I have this right, the HTP-1 was jointly developed by ATI and Momentum Data Systems for what was to be an ATI branded product. For what is now the Monolith HTP-1, ATI does the assembly and MDS handles the firmware support. Monolith (Monoprice) is simply a point of sale and non-technical customer support...
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klinemj
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Post by klinemj on Apr 28, 2021 20:02:14 GMT -5
Now ATI has completely given up. I missed this news...ATI gave up and now doesn't make a processor? Mark
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Post by selind40 on Apr 28, 2021 21:28:26 GMT -5
I'm still waiting for his fire sale of Emo stuff......times are tough, good deals are hard to come by.
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Post by Ex_Vintage on Apr 28, 2021 22:12:19 GMT -5
IMO, all these multichannnel “pre-pros” are bad news and bad bets. I’d wager that any excess profits are eaten up in support, repair and replacement costs. What say you @keithl ? If you want HT, you need a processor. My guess is less than 20% of Emotiva's sales go to pure 2 channel customers.
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Post by cwt on Apr 29, 2021 0:03:38 GMT -5
Now ATI has completely given up. I missed this news...ATI gave up and now doesn't make a processor? Mark They shelved theirs -was called the ATP16- and was exhibited at Bristol hifi show by the CEO Morris Kessler in England before disapearing ..Orders had been taken in old blighty www.avforums.com/threads/atis-new-atp16-preamp-processor.2147154/post-26931093They realised the market was getting flooded with the oem monoprice htp1 and arcam derivatives and so canned it . Worth noting though that ATI bought out Datasat and was using those engineers on it Maybe a LS10 successor is down the line ?
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lokyc
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Post by lokyc on Apr 30, 2021 5:19:47 GMT -5
I missed this news...ATI gave up and now doesn't make a processor? Mark They shelved theirs -was called the ATP16- and was exhibited at Bristol hifi show by the CEO Morris Kessler in England before disapearing ..Orders had been taken in old blighty www.avforums.com/threads/atis-new-atp16-preamp-processor.2147154/post-26931093They realised the market was getting flooded with the oem monoprice htp1 and arcam derivatives and so canned it . Worth noting though that ATI bought out Datasat and was using those engineers on it Maybe a LS10 successor is down the line ? Yea, it looks like too many clones on the market. Probably focused more on Datasat. The ATI was not going to be any cheaper than others which ATI used to be known for due to it's OEM status. ATI were already the OEM for Datasat branded power amps so makes sense for them to buy out Datasat which was struggling. I am not sure if we would see an ATI OEM processor though.
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jiml
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Post by jiml on May 19, 2021 20:04:37 GMT -5
I have used two Emotiva A/V processors (UMC-200 & XMC-1 Gen 2) over the years and both improved with various firmware updates. The final revision of the UMC-200 was as reliable as anything on the market at the time. The XMC-1 is still a little buggy and slow but very usable. I can understand why some users can become easily frustrated. It's all to easy to blame the engineers and programmers at Emotiva, but before you do, take a few things into consideration. The folks at Emotiva (or any other manufacturer) can't plan for every potential device you might plug into the processor, or for the firmware updates created by the manufacturers of these devices. It's always in a state of flux until devices are discontinued. Microsoft used to do all software testing internally until they realized the development community of tens of thousands of engineers was a much better test environment. As a result Windows 10 is far more reliable than Windows XP. It seems to me that Emotiva has a similar problem to Microsoft. They need to expand product testing to users who implement a wide variety of other products into their systems, and change components regularly. I discovered a small problem with HDMI on the XMC-1. The processor doesn't properly identify itself as an audio device to a PC. It's easy to get around this, but to the new user it would be confusing and frustrating. This type of issue would have been caught by a wider testing of the system early on. For discontinued products Emotiva should follow the lead of Creative Labs (SoundBlaster) by making the source code for those processors available to the development community to continue the support of the product. This results in a lot of good will from older customers who may be future customers. I have a lot of respect for the engineers at Emotiva. For a small company that competes with some of the largest electronic conglomerates around the world they do a great job but management could learn a few tricks from their competitors.
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Post by 405x5 on May 20, 2021 10:13:13 GMT -5
I still love home theater but it has simply become too complicated. That has really thrown water on the whole deal. The last time I checked water and electricity didn’t mix very well.
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Post by rbk123 on May 20, 2021 12:15:18 GMT -5
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jiml
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Post by jiml on May 24, 2021 21:04:32 GMT -5
How can we start a "Discontinued Emotiva Products Firmware Developers Group" on the forum? If there was a place for software developers to discuss firmware issues, and Emotiva made the firmware available, I believe we could create a developer support community. This would be a win/win for both Emotiva and their customers. It could be like the XDA Developers for Android. forum.xda-developers.com/ My understanding is that Emotiva uses a Linux kernel, so it would be similar to Android.
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