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Post by lavocat on Aug 6, 2024 7:32:37 GMT -5
Hello AudioHTIT, thanks for the feedback. Which firmware do you have? Transferring CD signals should not really be a problem. I therefore hope that it is not a defect. The playback of PCM 7.1 92khz 24 bit works perfectly. I would like to open a service ticket. Can Emotiva only do this by telephone? I'm from Germany. I am a bit disappointed with the Emotiva service! Best regards Markus No, I think you better send an e-mail to Emotiva |
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Post by tngiloy on Aug 6, 2024 8:35:22 GMT -5
Hello, I have the problem that the sound from red book cd via HDMI, from my Audionet VIP G3, Denon 3910, 4010 and DVD-A1UD, goes on and off again and on and off again... I have tried HDMI 1.4 and 2.0. CD playback works just via optical. Is this a known problem? Has anyone connected a player to the RMC via HDMI and not had this problem? I have RMC-1 FW 3.2 and an old board without eARC. Thanks for your support Best regards Markus Could you please explain your connections in detail. A little more info on your setup would be helpful. Do you have 4 different disc players connected by hdmi to 4 different inputs in the Emo processor? Or did you try 4 different players into the same hdmi input on the processor? Did you try a different cable? Do the players play other media (DVD, BR< SACD...) OK? Do you have CEC turned on? |
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Post by mwfromgermany on Aug 6, 2024 9:20:13 GMT -5
Thanks! I tried DVD, Bluray, SACD with different resolutions, all works perfect.I tried different Inputs and different cables, older to 8k.I have tried all the player settings. CEC is all deactivated. There is no email on the Emotiva support page. You should call them or post your questions here in the forum. I find the Emotiva engineers only respond to questions that they can answer directly, they show little interest in approaching a problem systematically and logically. I have posted dozens of bugs here and none of them have been classified as known. Personally, I'm afraid there are reasons for this. But I haven't lost all hope in this forum yet. Best Regards Markus
Edit: At this point, I would like to correct my statement regarding Emotiva support.
I had wrongly assumed that this forum also has an official support function.
I have opened a support case with Emotiva Support.
I get very good support there. The engineers are very interested in the problem and try to solve it with logical approaches. I wish other companies had such good support.
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Post by tngiloy on Aug 6, 2024 9:45:53 GMT -5
This forum is an owner's thread. There are very knowledgeable people here who have been very helpful to me and others, but this is not a direct (or indirect) line to Emotiva technical support. International support at- emotiva.com/pages/international-supportThis is the phone number for USA tech support- 1-615-790-6754. Sound like that would be your best approach. |
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Post by mwfromgermany on Aug 6, 2024 9:55:39 GMT -5
Thank you tngiloy.The internatial support side is better for me.
I also find it worth mentioning that if the sound goes on and off every second, I can't switch to another input on the RMC. This only works after I have stopped the CD.
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KeithL
Administrator 
Posts: 10,261
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Post by KeithL on Aug 6, 2024 11:14:01 GMT -5
PLEASE READ THIS - ABOUT "PRODUCT SUPPORT" AND "THE EMOTIVA LOUNGE"...The Emotiva Lounge is NOT an "official contact point" for direct Product Support from Emotiva...It is a great place to ask other customers about their experiences and things they've learned about our products...
It's also the obvious place to check for advice and responses to well-known questions...
And we're working on adding other resources here...And various folks from the Engineering and Support departments do periodically read our Forums... And, when we notice something, we often respond to it, or pass it on...But...
THE EMOTIVA LOUNGE IS NOT THE PLACE TO POST A SERVICE COMMENT OR REQUEST IF YOU EXPECT A PROMPT RESPONSE.(We DO NOT promise that every post on any part of the Emotiva Lounge will be read or will receive a response.)(You'll find that this varies... and we do generally respond to PM's... )Unlike a lot of companies, whose ONLY point of contact is their Forum, we have an actual PHONE NUMBER. Most of the time it's actually answered by a human being... and, the rest of the time, it accepts voice mail.
You can also e-mail us at customerservice@emotiva.com or sales@emotiva.com .
You can also fill out our official Support Form (here): emotiva.com/pages/service-repair-inquiry(It's on the Website under \Customer Center\Service & Repair ) ------------------ I also have a bit of an "editorial comment" about "bugs" and "known bugs"... To be quite blunt, modern processors and TVs, and the latest HDMI standards, are extremely complex... And, as a result, there is often the possibility of encountering compatibility issues that only occur between specific combinations of components... And, to make things even more complicated, this may vary with different content, even on the same devices. Netflix, on the Netflix App on your TV, may act very differently than Netflix, on the Netflix App on a Roku, even when playing on the same TV. And the situation may change next week after one or more of those devices gets a firmware update. And, when there is some sort of conflict, it can sometimes be impossible to "figure out whose fault it is", or to "create a universal workaround for it". When we do identify a problem, and determine that it's "our fault", and start working on a solution for it, we generally identify it as such. And, when we identify a common problem, even if it's not our fault, but we are working on a "work-around" for it, we usually say that too. But we do not necessarily classify uncommon problems, experienced by only a few users, or for unknown reasons, as "official known bugs" (whatever exactly that means)... Unfortunately we live in a world where some "compatibility issues" are just that... situations where two otherwise "working" products just don't work well together. And, also unfortunately, we live in a world where a lot of products don't seem to follow all of the applicable standards that they should be following. That's a smarmy way of saying that sometimes it ISN'T our fault at all and sometimes there are just issues that we can't fix. Thanks! I tried DVD, Bluray, SACD with different resolutions, all works perfect.I tried different Inputs and different cables, older to 8k.I have tried all the player settings. CEC is all deactivated. There is no email on the Emotiva support page. You should call them or post your questions here in the forum. I find the Emotiva engineers only respond to questions that they can answer directly, they show little interest in approaching a problem systematically and logically. I have posted dozens of bugs here and none of them have been classified as known. Personally, I'm afraid there are reasons for this. But I haven't lost all hope in this forum yet. Best Regards Markus
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Post by mwfromgermany on Aug 6, 2024 12:21:30 GMT -5
Hello Keith,
Thank you very much for your feedback and the detailed comment. I had indeed mistakenly assumed that this forum was one of the official support options.
I must also say that the tip with the "international" support site was successful. I am already in contact with your colleague Jake.
As an automation engineer, I am painfully aware of the problems with incompatibilities. Perhaps I wish I could enjoy my valuable hobby after work without having to deal with similar problems as in my profession.
Emotiva is honored that one of your devices has found its way into my AudioNet chain. Apart from the software problems, the sound is at a very high level.
I'm looking forward to the upcoming updates.
Best regards
Markus
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Post by AudioHTIT on Aug 6, 2024 12:28:29 GMT -5
Hello AudioHTIT, thanks for the feedback. Which firmware do you have? Transferring CD signals should not really be a problem. I therefore hope that it is not a defect. The playback of PCM 7.1 92khz 24 bit works perfectly. I would like to open a service ticket. Can Emotiva only do this by telephone? I'm from Germany. I am a bit disappointed with the Emotiva service! Best regards Markus I am on beta firmware 3.32, I am reasonably certain it is not the solution to your problem, as I’ve always been able to play CDs on my 203 via HDMI (as well as S/PDIF-Coax and analog). I would send an email to open a support ticket, I’ve always had good luck with ‘sales@emotiva.com’ (also see Keith’s post). However, I was able to possibly duplicate what you’re experiencing by hitting fast fwd on my remote, while a CD was playing normally. It then went in to a repetitive on / off audio condition while playing the song, and I think I had to hit Stop, then Play to get out of that state. Can you post a recording of what your system sounds like when it’s doing what you describe? Edit: Looks like you’ve made a support contact. |
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Post by lavocat on Aug 6, 2024 17:20:35 GMT -5
Hello Keith, Thank you very much for your feedback and the detailed comment. I had indeed mistakenly assumed that this forum was one of the official support options. I must also say that the tip with the "international" support site was successful. I am already in contact with your colleague Jake. As an automation engineer, I am painfully aware of the problems with incompatibilities. Perhaps I wish I could enjoy my valuable hobby after work without having to deal with similar problems as in my profession. Emotiva is honored that one of your devices has found its way into my AudioNet chain. Apart from the software problems, the sound is at a very high level. I'm looking forward to the upcoming updates. Best regards Markus Markus, once upon a time… I had a problem with one of my sources and Emotiva told me this: you can try to change the HDMI input you’re using with the problematic device. Connect it to input 3 instead of 1, and try again. By me it has worked. I have a 203 and a 820. I had to change the input for my 820. And now it works. You also have the possibility to do a hdmi hard reset. Disconnect all hdmi cable. Disconnect all power supply of the devices. Wait 10 minutes. Reconnect, repower, and try… 🤷🏼♂️ |
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Post by mwfromgermany on Aug 7, 2024 8:55:52 GMT -5
Hello lavocat,
thank you for your feedback. I have just carried out the procedure you recommended to reset the HDMI board, unfortunately without success. In fact, as recommended elsewhere, I always connected the processor first and then the source device. As I said, I had already tried various players on different inputs with different cables. It's a bit crazy, as all other formats work.
Best regards
Markus
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Post by doc1963 on Aug 7, 2024 9:36:12 GMT -5
Hello lavocat, thank you for your feedback. I have just carried out the procedure you recommended to reset the HDMI board, unfortunately without success. In fact, as recommended elsewhere, I always connected the processor first and then the source device. As I said, I had already tried various players on different inputs with different cables. It's a bit crazy, as all other formats work. Best regards Markus Since your issue is mainly with playback of redbook CDs, have you tried setting the " 2.0 Mode" (see image below) of each effected HDMI input to " Stereo"...? If not, it might be worth a try.  |
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Post by mwfromgermany on Aug 8, 2024 9:32:37 GMT -5
Hello everyone,
I have really tried everything.
I'll wait and see if the service ticket turns up anything. If not, I'll be able to live with the problem. I listen to SACD and CD via my VIP G3, SPDIF or analog anyway. I only need the DVD-A1UD for Blu-Ray. The A1 plays TrueHD via HDMI. Curiously, it also outputs the Atmos track of current Blu-Rays as True HD, but the RMC recognizes the Atmos format and outputs it as such.
Does anyone know when the 3.3 update will be released?
First of all, many thanks to everyone
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Post by geebo on Aug 8, 2024 10:10:59 GMT -5
Hello everyone, I have really tried everything. I'll wait and see if the service ticket turns up anything. If not, I'll be able to live with the problem. I listen to SACD and CD via my VIP G3, SPDIF or analog anyway. I only need the DVD-A1UD for Blu-Ray. The A1 plays TrueHD via HDMI. Curiously, it also outputs the Atmos track of current Blu-Rays as True HD, but the RMC recognizes the Atmos format and outputs it as such. Does anyone know when the 3.3 update will be released? First of all, many thanks to everyone If I'm understanding correctly the RMC is showing the incoming stream as TrueHD and the surround mode is showing as Atmos. If that's the case then it's normal behavior. From Sound and Vision:"While Dolby Atmos and Dolby TrueHD are two separate soundtrack formats, Atmos data on Ultra HD Blu-ray is actually an extension to TrueHD that is folded into the bitstream to maintain backwards compatibility. Here’s how that works: If you play a disc with an Atmos soundtrack, the Atmos extension data is decoded by an Atmos-compatible receiver. If your receiver isn’t Atmos compatible, the extension data is ignored and the soundtrack is decoded as regular Dolby TrueHD."
So when you play an Atmos Blu-Ray the incoming bitstream is TrueHD with Atmos folded in. The RMC correctly identifies the incoming as TrueHD and then correctly decodes it as Atmos. |
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Post by Stephen Park on Aug 13, 2024 21:40:44 GMT -5
I've got answer from EMO concerning Apple TV digital noise while using VRO mode.
This is first time I receive "Solution" for this problem, however, it is impossible to 100% prevent this error.
It said because of Apple's specific PCM "signature" makes processor lost clock. Maybe Roku also have similar PCM "signature" then...?
This is what I've got from EMO:
Unfortunately, Apple has a specific PCM "signature," and the DSP will sometimes miss the clock, resulting in robotic digital noise.
Here are some steps to follow:
1a.) Back out of the current show you are viewing and start up another one (preferably an ATOMS show). You can also navigate the home menu until you hear the navigation bips in the speakers then start the show again. (1b. OR set the output of the Apple TV to Dolby Digital; you will lose ATOMS with this setting. This is probably not preferable)
2.) Powering on and powering off technique works also
3.) If the processor is on and you are viewing content, you can change the sound field mode to another and back, and it will correct.
Unfortunately, that is the only fix at the moment. I am hopeful the new revamp code will fix this issue.
Thanks for this answer, EMO, however, in my case, only effective solution is, No.2, power cycle.
Change sound fields, change sound mode from ATMOS to Dolby Digital does nothing with this error. I did it already couple times without any success.
This error is start when RMC is wake up from standby mode, but not always. I can't pinpoint exactly in what cases this problem starts.
Unfortunately, it could not be fixed by final firmware unless final firmware uses completely re-programmed amps and DSP codes....
Probably I will have this error until my RMC is gone....
I will ask it again to EMO and if there is any positive news about last firmware, I will post it here again.
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Post by AudioHTIT on Aug 13, 2024 22:47:48 GMT -5
… Change sound fields, change sound mode from ATMOS to Dolby Digital does nothing with this error. … I find it very interesting that some (most?) of us can fix this problem with the changing sound field solution, but some can’t. I think I normally switch to ‘stereo’, and then back to ‘Auto’, and it goes away, doing it with the Emotiva App is pretty quick. Though I agree, it shouldn’t happen. |
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Post by Superhelmi on Aug 13, 2024 23:48:55 GMT -5
Hi,
changing the sound mode from DolbyDigital to dts and back to DolbyDigital helps every time, if the "digital noise" apears. But it is quiet rarely apearing!
Markus
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Post by Stephen Park on Aug 14, 2024 4:29:19 GMT -5
… Change sound fields, change sound mode from ATMOS to Dolby Digital does nothing with this error. … I find it very interesting that some (most?) of us can fix this problem with the changing sound field solution, but some can’t. I think I normally switch to ‘stereo’, and then back to ‘Auto’, and it goes away, doing it with the Emotiva App is pretty quick. Though I agree, it shouldn’t happen. Some of sound error i.e sound is totally broken so only noise can hear or, no sound at all, can be fix as you said. I also sometimes got this happens, then simply change sound mode to stereo or direct and auto. But this "High-pitched digital noise" mixed with original sound problem can not be fixed whatever I did. What I've tried to fix this problem is 1) sound mode change, as you suggest, 2) change source and back to ATV, 3) stop current play and play other type of stream(Atmos to 5.1 or vice versa) 4) factory reset 5) factory reset and restore, all no cure at all. Only and unique solution for this is processor power cycle.  Once DSP got mismatched PCM signal clock sync, this DSP can not be reset except power cycle, I think. And this digital noise, perhaps it caused by signal on and off (ATV ON / OFF) while using VRO mode (DSP is always ON, and somehow DSP chip lost / miscalculate signal clock when signal is ON/OFF), I guess... I will test another way, which I never did before, is that disconnect ATV HDMI cable(no clock, totally lost signal for DSP), and change sound mode this and that, and connect HDMI again, and test it. This way is more quicker than power cycle (if it works)  And, when I turned off VRO, this error never comes up. But I must use VRO.... What EMO suggest through email is that I can turn off Dolby Atmos feature of Apple TV. I won't do that, haha Hopefully, finger crossed, final firmware can fix this problem. |
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Post by PaulBe on Aug 14, 2024 7:03:15 GMT -5
… Change sound fields, change sound mode from ATMOS to Dolby Digital does nothing with this error. … I find it very interesting that some (most?) of us can fix this problem with the changing sound field solution, but some can’t. I think I normally switch to ‘stereo’, and then back to ‘Auto’, and it goes away, doing it with the Emotiva App is pretty quick. Though I agree, it shouldn’t happen. The mode switch fix is not consistent for me. Sometimes a mode switch works. Sometimes a cold boot is needed. Sometimes everything works. Sometimes everything works at the beginning, and then the problem creeps into the mix. It's hard to get a handle on what channels are affected. A two channel analog source can end up on all the output channels. Output levels are affected. I bypass the processor entirely for two channel analog sources - This works. Add Dirac to this problem... Add faulty bass management to this problem... Add other switching issues to this problem... Waiting for G4P Gadot. |
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Post by Stephen Park on Aug 14, 2024 9:01:29 GMT -5
I find it very interesting that some (most?) of us can fix this problem with the changing sound field solution, but some can’t. I think I normally switch to ‘stereo’, and then back to ‘Auto’, and it goes away, doing it with the Emotiva App is pretty quick. Though I agree, it shouldn’t happen. The mode switch fix is not consistent for me. Sometimes a mode switch works. Sometimes a cold boot is needed. Sometimes everything works. Sometimes everything works at the beginning, and then the problem creeps into the mix. It's hard to get a handle on what channels are affected. A two channel analog source can end up on all the output channels. Output levels are affected. I bypass the processor entirely for two channel analog sources - This works. Add Dirac to this problem... Add faulty bass management to this problem... Add other switching issues to this problem... Waiting for G4P Gadot. That is indeed interesting. Your processor surely is most troubled one if you really have all those problem together. Today I just confront same digital noise problem when I come back home. It is about 5 days after I cold boot my RMC-1L. As I mentioned my last post, there is new method to fix this problem that I believed it might work, and it worked indeed. No need cold boot, just disconnect ATV HDMI(it is easy to disconnect HDMI from ATV than HDMI from processor), and change source to OPPO, and play Atmos movie from it and change sound to Dolby 5.1, and connect HDMI to ATV, select ATV source, and turn off RMC so RMC will enter VRO mode, digital noise disappeared!!! I tried this because, if this problem is really caused by ATV PCM signal clock, best way to set DSP to re-align clock is that total disconnection from troublesome HDMI so DSP lost all link and sync from it, and play other source will make DSP to forget about ATV side clock. After that I connect ATV again so DSP can re-establish clock sync with it, so problem could be fixed, is what I thought, and it worked. If this problem again next time, I will just disconnect ATV HDMI and change source to other, and just connect ATV again and select source ATV again, simple, perhaps it also might do the job. Just I don't play other source so DSP state will not change, so I will find whether it work or not (probably not). |
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Post by PaulBe on Aug 14, 2024 9:09:51 GMT -5
The mode switch fix is not consistent for me. Sometimes a mode switch works. Sometimes a cold boot is needed. Sometimes everything works. Sometimes everything works at the beginning, and then the problem creeps into the mix. It's hard to get a handle on what channels are affected. A two channel analog source can end up on all the output channels. Output levels are affected. I bypass the processor entirely for two channel analog sources - This works. Add Dirac to this problem... Add faulty bass management to this problem... Add other switching issues to this problem... Waiting for G4P Gadot. That is indeed interesting. Your processor surely is most troubled one if you really have all those problem together. Today I just confront same digital noise problem when I come back home. It is about 5 days after I cold boot my RMC-1L. As I mentioned my last post, there is new method to fix this problem that I believed it might work, and it worked indeed. No need cold boot, just disconnect ATV HDMI(it is easy to disconnect HDMI from ATV than HDMI from processor), and change source to OPPO, and play Atmos movie from it and change sound to Dolby 5.1, and connect HDMI to ATV, select ATV source, and turn off RMC so RMC will enter VRO mode, digital noise disappeared!!! I tried this because, if this problem is really caused by ATV PCM signal clock, best way to set DSP to re-align clock is that total disconnection from troublesome HDMI so DSP lost all link and sync from it, and play other source will make DSP to forget about ATV side clock. After that I connect ATV again so DSP can re-establish clock sync with it, so problem could be fixed, is what I thought, and it worked. If this problem again next time, I will just disconnect ATV HDMI and change source to other, and just connect ATV again and select source ATV again, simple, perhaps it also might do the job. Just I don't play other source so DSP state will not change, so I will find whether it work or not (probably not). My system is very simple. I use NO streaming sources. All my sources are digital disc, computer stored audio files through DAC, and analog LP. Right now, my DAC isn't connected to the RMC-1L. I have no interest in making my system more complicated when my RMC-1L can't handle the simple things. |
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