NicS
Sensei
Will the G4 upgrade help quell my RMC1-L frustrations...?
Posts: 238
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Post by NicS on Nov 21, 2022 14:56:50 GMT -5
So my RMC1-L is going away for Thanksgiving. Back to it's family in Franklin, Tennessee for a much needed bit of R&R. Maybe a few little upgrades too. Who knows?
I do hope it comes back totally refreshed. Maybe even to meet my new projector, though given the back-order status, I think this might be wishful thinking for the moment.
Many thanks to Keith, Lonnie and Brent, to whom I wish a very happy holidays. And to the rest of you lot.
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Post by DellaDog on Nov 21, 2022 15:02:09 GMT -5
I've been as positive and as helpful as I can be. But all this whining is too destructive, so I'll take a break from my attempts at being helpful. good luck. All this whining, are you kidding? We've waited patiently for over a year for the promised FW upgrade to address numerous issues. It's released and for many of us it has made the unit unusable - and we're whining?!? For a guy with 6,056 posts here you sure don't get it. |
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Post by geebo on Nov 21, 2022 15:03:11 GMT -5
I was hoping to try the disc on my system to see if I get the same results as you. Sorry I don't have that disc and sorry I offered to try to duplicate your issue. My bad. I appreciate your offer. I'm sure your time is just as valuable as everyone's. It should be clear by now that the major problem is the RMC and it's FW. It's not auxiliary equipment or source material; especially with something as simple as a CD, or several CD's. I flawlessly played a 4K movie on the same UB420 player last night. I do suspect that if there is enough recorded silence before sound begins, that the audio bounce is not heard. Concerning ttocs post above, noting serious systemic flaws is NOT whining. If your the only one having the problem with that CD it's not systemic. Has anyone else reported new problems with playing CD's since the 3.1FW? I'm not saying you don't have the problem but if it's the XMC/RMC then others should be seeing it, too. Maybe they'll chime in. |
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Post by AudioHTIT on Nov 21, 2022 15:05:40 GMT -5
I was hoping to try the disc on my system to see if I get the same results as you. Sorry I don't have that disc and sorry I offered to try to duplicate your issue. My bad. I appreciate your offer. I'm sure your time is just as valuable as everyone's. ... I'll just give another perspective on geebo 's post and offer to help. First, most here like him truly want to help others solve problems, but as a bigger picture, if this is a new problem then the first step is to duplicate it and document the steps to reproduce the problem, just saying it's the FW isn't enough. Then Emo support can (hopefully) duplicate the problem and work on a solution. I encourage everyone to think about someone in support trying to duplicate your problem so that they can come up with a fix, include as much detail as you think is pertinent, hardware, disk, audio mode, even cables -- and then what you did to trigger the issue, then finally as Lonnie just posted, open a support ticket. |
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Post by geebo on Nov 21, 2022 15:09:20 GMT -5
I've been as positive and as helpful as I can be. But all this whining is too destructive, so I'll take a break from my attempts at being helpful. good luck. All this whining, are you kidding? We've waited patiently for over a year for the promised FW upgrade to address numerous issues. It's released and for many of us it has made the unit unusable - and we're whining?!? For a guy with 6,056 posts here you sure don't get it. I do think that "for many of us it has made the unit unusable" is an exaggeration. Who has units now that are "unusable" since the 3.1 upgrade. You claim "many" but I just don't see that here. Extended boot times don't count as unusable. It does no one any good to embellish a problem here. |
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Post by PaulBe on Nov 21, 2022 15:11:33 GMT -5
Hello one and all, I was just catching up on the post from the weekend and wanted to jump in for a minute. To those who have run into some issues, I and sorry. I have seen a few come through our in house ticket system and we will help you in anyway we can. If you have run into an issue, but have not contacted us directly, I encourage you to do so. We are happy to help. I have seen a number of post making unfounded accusations about the credibility of the beta test group. Let me set the record straight. The Font loading on a cold boot for older HDMI boards was found by the beta group and brought to our attention. For many reasons (of which I will not explain), the decision was made to release the code. As I have stated before as well as many others, if you simply set your unit to Video Remains On, then it won't come up. If you choose to set the processor to low power standby, that is your choice, but honestly the processor does not draw enough juice in this mode to make any significant difference in your electric bill. Depending on where you live it is like a dollar a month. None-the-less, we are aware of this and we have identified what is causing it, so it will be resolved in the next firmware release. To the 2000+ customers who have updated and are not having issues. The emails we have received and the kind comments, are very much appreciated and have been passed along to the engineering team. Lonnie The Font loading is the smallest of issues. It doesn't affect how the processor functions in use. Loss of height channels... Audio lock up... I'm happy for the 2000 who are not having issues. |
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Post by AudioHTIT on Nov 21, 2022 15:14:24 GMT -5
I've been as positive and as helpful as I can be. But all this whining is too destructive, so I'll take a break from my attempts at being helpful. good luck. All this whining, are you kidding? We've waited patiently for over a year for the promised FW upgrade to address numerous issues. It's released and for many of us it has made the unit unusable - and we're whining?!? For a guy with 6,056 posts here you sure don't get it. He gets it, the problem is that those who (rightfully) want to vent make it difficult for those who want help, and those trying to help. I normally take on the role of 'herder' trying to get people to the right place to discuss issues, but maybe in this case a different thread might be good for those wanting to express their feelings about the FW or the team, and leave the owner's thread for those asking for specific help. Maybe the thread below would be good for 'less technical' discussion? (sorry to marcl who rightly pointed the OP here) Feedback on 3.1 Firmware |
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Post by DellaDog on Nov 21, 2022 15:14:36 GMT -5
All this whining, are you kidding? We've waited patiently for over a year for the promised FW upgrade to address numerous issues. It's released and for many of us it has made the unit unusable - and we're whining?!? For a guy with 6,056 posts here you sure don't get it. I do think that "for many of us it has made the unit unusable" is an exaggeration. Who has units now that are "unusable" since the 3.1 upgrade. You claim "many" but I just don't see that here. Extended boot times don't count as unusable. OK, unusable for me. Several posts in this thread. The last thing this thread needs is fan club apologists. |
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Post by geebo on Nov 21, 2022 15:23:51 GMT -5
I do think that "for many of us it has made the unit unusable" is an exaggeration. Who has units now that are "unusable" since the 3.1 upgrade. You claim "many" but I just don't see that here. Extended boot times don't count as unusable. OK, unusable for me. Several posts in this thread. The last thing this thread needs is fan club apologists. Just trying to keep things factual and in perspective. If that makes one a fan club member then guilty as charged. But what does it say about people that exaggerate issues to get their point across? |
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Post by PaulBe on Nov 21, 2022 15:30:13 GMT -5
I appreciate your offer. I'm sure your time is just as valuable as everyone's. It should be clear by now that the major problem is the RMC and it's FW. It's not auxiliary equipment or source material; especially with something as simple as a CD, or several CD's. I flawlessly played a 4K movie on the same UB420 player last night. I do suspect that if there is enough recorded silence before sound begins, that the audio bounce is not heard. Concerning ttocs post above, noting serious systemic flaws is NOT whining. If your the only one having the problem with that CD it's not systemic. Has anyone else reported new problems with playing CD's since the 3.1FW? I'm not saying you don't have the problem but if it's the XMC/RMC then others should be seeing it, too. Maybe they'll chime in. Serious systemic flaws are losing height channels, more numerous audio lockups, blaming auxiliary equipment when it worked with previous FW incarnations. The CD audio bounce issue is new for me, after FW3.1, and I haven't seen a post about it from anyone else. This problem has not occurred for me in the entire time I have owned and played CD's; some 40 years. Post FW3.1 update, it is happening with all my players. I think it is reasonable to suspect the RMC and FW3.1 update. CD update - Now playing "Christmas with the Cambridge Singers" COLCD 111, on the Sony 800M2 player. disc has about 2 sec of silence at track beginnings. No audio bounce. |
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Post by DellaDog on Nov 21, 2022 15:32:29 GMT -5
Unbelievable, I just got this notice: Your warning percentage has been changed to 75 percent.
Must have upset the moderators.
My issues since FW update:
Try messing with the network settings - results in a frozen unit.
Try scrolling through the inputs - results in a frozen unit.
Try randomly turning it on from standby - "Rethinking High End" never goes away - results in a frozen unit.
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Lonnie
Emo Staff 
admin
Pay no attention to the man behind the curtain
Posts: 6,999
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Post by Lonnie on Nov 21, 2022 15:39:30 GMT -5
If your the only one having the problem with that CD it's not systemic. Has anyone else reported new problems with playing CD's since the 3.1FW? I'm not saying you don't have the problem but if it's the XMC/RMC then others should be seeing it, too. Maybe they'll chime in. Serious systemic flaws are losing height channels, more numerous audio lockups, blaming auxiliary equipment when it worked with previous FW incarnations. The CD audio bounce issue is new for me, after FW3.1, and I haven't seen a post about it from anyone else. This problem has not occurred for me in the entire time I have owned and played CD's; some 40 years. Post FW3.1 update, it is happening with all my players. I think it is reasonable to suspect the RMC and FW3.1 update. How do you have the player connected to the processor? HDMI, Optical, Coax or Analog? Lonnie |
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Post by PaulBe on Nov 21, 2022 15:48:56 GMT -5
Serious systemic flaws are losing height channels, more numerous audio lockups, blaming auxiliary equipment when it worked with previous FW incarnations. The CD audio bounce issue is new for me, after FW3.1, and I haven't seen a post about it from anyone else. This problem has not occurred for me in the entire time I have owned and played CD's; some 40 years. Post FW3.1 update, it is happening with all my players. I think it is reasonable to suspect the RMC and FW3.1 update. How do you have the player connected to the processor? HDMI, Optical, Coax or Analog? Lonnie All three players are connected with HDMI, main video ouput, RMC inputs were set to HDMI 2.0. I'll check and see if something burped in the HDMI setup. Edit - All three player HDMI inputs are still set for HDMI 2.0 |
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Lonnie
Emo Staff
admin
Pay no attention to the man behind the curtain
Posts: 6,999
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Post by Lonnie on Nov 21, 2022 15:52:49 GMT -5
How do you have the player connected to the processor? HDMI, Optical, Coax or Analog? Lonnie All three players are connected with HDMI, main video ouput, RMC inputs were set to HDMI 2.0. I'll check and see if something burped in the HDMI setup. Awesome, thanks so much. This helps. Now the issue with the audio. Is it dropping in and out? If that is the issue, does it appear as though it is doing it at a specific interval? Thanks Lonnie |
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Post by PaulBe on Nov 21, 2022 15:57:40 GMT -5
All three players are connected with HDMI, main video ouput, RMC inputs were set to HDMI 2.0. I'll check and see if something burped in the HDMI setup. Awesome, thanks so much. This helps. Now the issue with the audio. Is it dropping in and out? If that is the issue, does it appear as though it is doing it at a specific interval? Thanks Lonnie Approximately 1 sec interval, one bounce - audio-silence-audio continues, at beginning of tracks. The interval appears to be consistent. I don't hear it on tracks that have a couple of seconds of silence at the beginning. |
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Lonnie
Emo Staff
admin
Pay no attention to the man behind the curtain
Posts: 6,999
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Post by Lonnie on Nov 21, 2022 16:08:53 GMT -5
Awesome, thanks so much. This helps. Now the issue with the audio. Is it dropping in and out? If that is the issue, does it appear as though it is doing it at a specific interval? Thanks Lonnie Approximately 1/2 sec intervals. One bounce - audio-silence-audio continues, at beginning of tracks. The interval appears to be consistent. I don't hear it on tracks that have a couple of seconds of silence at the beginning. Got it, so is this a stutter at the beginning of a track or does it continue to mute every couple of seconds throughout the track? Lonnie |
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Post by PaulBe on Nov 21, 2022 16:15:29 GMT -5
Approximately 1/2 sec intervals. One bounce - audio-silence-audio continues, at beginning of tracks. The interval appears to be consistent. I don't hear it on tracks that have a couple of seconds of silence at the beginning. Got it, so is this a stutter at the beginning of a track or does it continue to mute every couple of seconds throughout the track? Lonnie I edited my post above for clarity. Audio-silence(mute)-audio continues, takes about one second total. Each bounce is about 1/2 second each for on and off. It is consistent. It happens only once at the beginning of tracks. I hear it only when a cut plays immediately. |
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Lonnie
Emo Staff
admin
Pay no attention to the man behind the curtain
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Post by Lonnie on Nov 21, 2022 16:29:23 GMT -5
Got it, so is this a stutter at the beginning of a track or does it continue to mute every couple of seconds throughout the track? Lonnie I edited my post above for clarity. Audio-silence(mute)-audio continues, takes about one second total. Each bounce is about 1/2 second each for on and off. It is consistent. It happens only once at the beginning of tracks. I hear it only when a cut plays immediately. OK, I think I've got it. You have a mute stutter at the beginning of a track that wasn't there before. I think we need to look at the mute timing again. Sorry for the issue. we will dig into this. Lonnie |
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Post by PaulBe on Nov 21, 2022 16:38:09 GMT -5
I edited my post above for clarity. Audio-silence(mute)-audio continues, takes about one second total. Each bounce is about 1/2 second each for on and off. It is consistent. It happens only once at the beginning of tracks. I hear it only when a cut plays immediately. OK, I think I've got it. You have a mute stutter at the beginning of a track that wasn't there before. I think we need to look at the mute timing again. Sorry for the issue. we will dig into this. Lonnie Yes. Thanks Lonnie. Now about the missing Center Height channels...  BTW, I never had four arms, but, in my ancient martial arts days, I did have pretty good forearms. I think it was the knuckle push-ups that did it. When I flexed them my daughter would say "ew dad, that's ugly!".  |
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Post by thezone on Nov 21, 2022 16:57:32 GMT -5
Loaded FW3.1 on my XMC-2. HDMI sync and switching appears to be smoother and quicker now and I have not had any crackling/static noise from the rear speakers anymore. Thanks guys at EMO!
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