RMC-1 / RMC-1L / XMC-2 Owners Thread (Post Firmware v3.xx)

[kanichkhun]

Nov 25, 2022 20:58:32 GMT -5 fbczar said:

Nov 25, 2022 15:10:02 GMT -5 Rafy said:

I just did the update, the update went fine. However now I don't have Dolby Atmos working on Netflix, surround works when it switches to Atmos silence. Never seem this before. I'm using an Nvidia Shield Pro. This is frustrating.

Please tell me why anyone would install the update given all the bugs.

i think because the rmc-1 consists of different revision of the hardware parts which perhaps cause different issues with each unit. technically the fw is a step forward, let's see how it goes for next version, hopefully they can compile all the submitted errors and fix them by next release.

[bitzerjdb]

Nov 25, 2022 20:36:25 GMT -5 Stephen Park said:

Nov 25, 2022 15:16:50 GMT -5 bitzerjdb said:

Good Day and Bad Day... The bad is the RMC-1L is out of the rack and packaged up. The good is that it's replacement (an Anthem AVM70 8K) works fantastic. All my funky sync issues are gone, HDMI locks are almost instant, and the sound (limited testing) is very good.... and the family is super happy (it just works). One area that was a real treat was the setup, the Web interface and a laptop made it a breeze... Hopefully the next gen processor takes the same approach.

Once the new processor comes out, I will probably upgrade the RMC-1L and evaluate which one is kept and which one goes.

I have 30 days to kick the tires, but at this point it looks like it's a go.

Again, Thanks to everyone for all your help over the past 5yrs... it has been greatly appreciated.

Hi, I also loyal customer of RMC-1 for couple years but keep eyes on AVM90/70, but also have interest for JBL Synthesys or Storm Audio if I have enough cash.

What I've heard from friend who use AVM70 said that MAT Atmos is not working on it and it recognizies MAT Atmos as PCM 7.1. It means any stream service which provide DD+ Atmos contents will not playing as Atmos... it is serious matter, and I am not sure whether just my friend's setup is bad, or it's feature does not support it. For everyone's sake, can you confirm that Atmos works on Apple TV 4K with your AVM70? Of course, if you have enough time to do this.

Thanks again and have a good weekend!

Works great...and sounds great. Just watched a streaming movie off Netflix on the ATV and the AVM70 reported ATMOS, and the sound was excellent.

Not throwing shade at my RMC, but it was the first time in a long time I wasn't messing with the controls to get it to sound right.

And...the rest of the household is very happy!

[Stephen Park]

Nov 25, 2022 23:27:11 GMT -5 bitzerjdb said:

Not throwing shade at my RMC, but it was the first time in a long time I wasn't messing with the controls to get it to sound right.

And...the rest of the household is very happy!

Ok, that is enough.... this is really matters, for household's sake, especially my esposa, she is Latina and she has nasty temper. I always tremble when my wife turns on the RMC to watch a movie on a weekend evening and there's no sound. She always said that money should always be spent on the right places and the right things, espicially right DEVICES when I buy it without she is not knowing.    She is correct.

[doc1963]

Nov 25, 2022 20:36:25 GMT -5 Stephen Park said:

What I've heard from friend who use AVM70 said that MAT Atmos is not working on it and it recognizies MAT Atmos as PCM 7.1. It means any stream service which provide DD+ Atmos contents will not playing as Atmos... it is serious matter, and I am not sure whether just my friend's setup is bad, or it's feature does not support it. For everyone's sake, can you confirm that Atmos works on Apple TV 4K with your AVM70? Of course, if you have enough time to do this.

Thanks again and have a good weekend!

For what it’s worth… Dolby MAT is PCM.

Source devices that use MAT as an Atmos transport (like the AppleTV and Xbox One) will pre-decode the incoming DD+/Atmos stream and convert to lossless PCM with metadata. The audio is then repacked (including the original object metadata) and passed along to the audio processor using a Dolby MAT container.

If your friend’s AVM70 is “detecting” the incoming MAT stream as PCM 7.1 and “decoding” it as Atmos, then it is functioning exactly as it should. Note that some manufacturers have decided to report both the incoming signal and decoding mode for MAT simply as “Atmos” to avoid end user confusion.

If your friend’s AMV70 is “not” doing what I’ve described above, I’d suggest that he double check all of his settings (both at the source and his processor) as I’ve not read any widespread reports of the new Anthem products not decoding Dolby MAT properly.

[lavocat]

Hi! I made the sw uprgrade 3.1, step by step. It works with all my sources, my tv and my xw7000es. But I have a problem: be turning on, my XMC-2 doesn't work (video remain on), no reaction. Back switch off, wait, on. It works but on every start up, I always have the long message Updating Fonts.... well... it doesn't work properly! :-(

Any idea? Thanks! :-)

[Lsc]

Nov 26, 2022 7:00:24 GMT -5 lavocat said:

Hi! I made the sw uprgrade 3.1, step by step. It works with all my sources, my tv and my xw7000es. But I have a problem: be turning on, my XMC-2 doesn't work (video remain on), no reaction. Back switch off, wait, on. It works but on every start up, I always have the long message Updating Fonts.... well... it doesn't work properly! :-(

Any idea? Thanks! :-)

As per the various reports including mine if you have the non eArc HDMI board, this happens every time you reboot or if your unit starts from lowest power. For the new eArc HDMI board, this happen once after the fw update. So, this was a bug introduced with 3.1.

Hopefully this will be resolved very soon.

[rbk123]

Nov 23, 2022 17:07:01 GMT -5 NicS said:

Nov 21, 2022 20:35:55 GMT -5 rbk123 said:

Very nice.

I pivoted.  Going laser instead:  VPL-XW5000ES

Nice. I look forward to hearing if you think it was worth the upgrade $$.

[jdmusante]

Nov 25, 2022 20:58:32 GMT -5 fbczar said:

Nov 25, 2022 15:10:02 GMT -5 Rafy said:

I just did the update, the update went fine. However now I don't have Dolby Atmos working on Netflix, surround works when it switches to Atmos silence. Never seem this before. I'm using an Nvidia Shield Pro. This is frustrating.

Please tell me why anyone would install the update given all the bugs.

This is an excellent question as the firmware update seems to have broken my ability to use VRO. But, my unit is fully functional in low power mode. As I have the eARC board, I don't have to wait for the 'Loading Fonts' nonsense. When I do this, the unit works great and sound great. No other issues. I would say it is more responsive with no clicks and pops than it was on the 2.4 firmware.

[geebo]

Nov 26, 2022 9:54:08 GMT -5 jdmusante said:

Nov 25, 2022 20:58:32 GMT -5 fbczar said:

Please tell me why anyone would install the update given all the bugs.

This is an excellent question as the firmware update seems to have broken my ability to use VRO. But, my unit is fully functional in low power mode. As I have the eARC board, I don't have to wait for the 'Loading Fonts' nonsense. When I do this, the unit works great and sound great. No other issues. I would say it is more responsive with no clicks and pops than it was on the 2.4 firmware.

Could you elaborate on your not being able to use VRO? I don't normally use it but I just tested and it seems to work fine. What issues are you having with it?

[AntonP]

Installed 3.1 and now have "updating fonts" after every cold boot (with switch at rear panel).

Is it ok?

[geebo]

Nov 26, 2022 10:16:46 GMT -5 AntonP said:

Installed 3.1 and now have "updating fonts" after every cold boot (with switch at rear panel).

Is it ok?

Yes, as discussed in the thread those with the older HDMI board will experience the font loading issue with every low power standby boot. The only issue with this is the extended boot time. Emotiva is aware and is working on a fix. Using VRO standby mode does not exhibit the issue. Again, no problem other than the longer boot times.

[ldgguy]

Good morning. I'm new to the forums here.  Post firmware 3.1

I have one of the earlier RMC1 units. Post firmware 3.1 update, I am having the following issues.

• My Emotiva iOS app isn't always in sync with my RMC1 Processor. I have the RMC connected via ethernet cable.
• Verified that all my cables are Premium high speed HDMI cables. Monoprice. Certified. www.hdmi.org/spec/premiumcable
  
  
• Something emits a very nasty sounding "zap" noise. I use my Smart TV Apps on a new model Sony OLED A80K and use ARC back to the RMC1. I only notice it when using Netflix, not Prime Video. It does this when jumping around screens within Netflix. It didn't do this on my Marantz SR7010 which the RMC1 is supposed to be replacing.
  
  (The Sony is at the current firmware.)
• When the RMC1 is powered on, and then I turn the TV on, I frequently get the HDMI ARC menu and sometimes a black bar somewhere on the screen. See attached picture. At this point the RMC1 is locked up and doesn't respond to the remote or the front panel operations. It requires a cold boot which then goes through the "updating fonts" build every time. 
• 
  

Is anyone else experiencing these types of issues? Do you suggest I open a ticket with Emotiva?
Thanks!
Dean


Current:

Firmware Version   3.1 22/11/14

FP Version         2.11 21/05/11

Kernel Version     1.2 18/02/08

HDMI Version       8.1 20/09/28

DSPO Version       3.1 22/11/14

DSP1 Version       3.1 22/11/14

USB Version        3.1 22/11/14

[lavocat]

Nov 26, 2022 7:23:28 GMT -5 Lsc said:

Nov 26, 2022 7:00:24 GMT -5 lavocat said:

Hi! I made the sw uprgrade 3.1, step by step. It works with all my sources, my tv and my xw7000es. But I have a problem: be turning on, my XMC-2 doesn't work (video remain on), no reaction. Back switch off, wait, on. It works but on every start up, I always have the long message Updating Fonts.... well... it doesn't work properly! :-(

Any idea? Thanks! :-)

As per the various reports including mine if you have the non eArc HDMI board, this happens every time you reboot or if your unit starts from lowest power. For the new eArc HDMI board, this happen once after the fw update. So, this was a bug introduced with 3.1.

Hopefully this will be resolved very soon.


OK thanks a lot. I'm now using VRO, the last startup was ok... 
On the other side, I see that HDMI switchs are more reliable, and faster... for example no more HDMI problem with my pj (XW700): video comes now, no problem. Before I always had to switch the HDMI (2 -> 3 -> 2)  input to obtain the image...

[ttocs]

Nov 26, 2022 11:22:54 GMT -5 ldgguy said:

• Something emits a very nasty sounding "zap" noise. I use my Smart TV Apps on a new model Sony OLED A80K and use ARC back to the RMC1. I only notice it when using Netflix, not Prime Video. It does this when jumping around screens within Netflix. It didn't do this on my Marantz SR7010 which the RMC1 is supposed to be replacing.
  
  (The Sony is at the current firmware.)
• When the RMC1 is powered on, and then I turn the TV on, I frequently get the HDMI ARC menu and sometimes a black bar somewhere on the screen. See attached picture. At this point the RMC1 is locked up and doesn't respond to the remote or the front panel operations. It requires a cold boot which then goes through the "updating fonts" build every time. 
• 
  

Is anyone else experiencing these types of issues? Do you suggest I open a ticket with Emotiva?
Thanks!
Dean

I do suggest opening a ticket with Emotiva. Always good to report issues officially. 

That black bar is what I call a "remnant" that is supposed to be the background for text in the normal position within the OSD. This may or may not help, but try powering on the tv first, then the processor. See if things work better.

The Updating Fonts issue is due to the HDMI Board Version you have and FW3.1. It causes a longer boot, but no other issues. It's a known issue that is being worked on.

[jdmusante]

Nov 26, 2022 10:12:40 GMT -5 geebo said:

Nov 26, 2022 9:54:08 GMT -5 jdmusante said:

This is an excellent question as the firmware update seems to have broken my ability to use VRO. But, my unit is fully functional in low power mode. As I have the eARC board, I don't have to wait for the 'Loading Fonts' nonsense. When I do this, the unit works great and sound great. No other issues. I would say it is more responsive with no clicks and pops than it was on the 2.4 firmware.

Could you elaborate on your not being able to use VRO? I don't normally use it but I just tested and it seems to work fine. What issues are you having with it?

It freezes the unit up, becomes sluggish and mostly unusable. Can take anywhere from 25 seconds to a minute for any command to process with the unit once the corresponding button is pushed. But, when it boots from low power mode, works great. I spoke with Damon at Emotiva about it yesterday for about 40 minutes (Damon was great BTW). He said there were 3-4 people that had this same issue with the firmware upgrade. I can send it back to them to have them try to fix or I can live with it until the next firmware upgrade. I would like to use VRO but at least the unit does work in low power mode.

[lavocat]

Same as jdmusante: freezings my units, but only in low power mode. With VRO it seems to be ok...

[LCSeminole]

Just a reminder to those posting in this owners thread, Please stay on topic! I have moved(newly created thread in “New Gear” section) and deleted posts today that had nothing to do with the G3P’s or their firmware, and will continue to do so in the future.

[markatkohi]

I have recently and carefully completed the steps to update my RMC-1L to 3.1. in the hope that a number of issues would be resolved.  They have not been, and in one case the situation is worse.  Am I alone in these issues?
1. When switching channels on a Set top box (NZ Vodafone) I often get a digital jackhammer of a sound that persists until the HDMI source is switched back and forth.  Loud and disturbing
2. HDMI sound switching is slow (no audio) when changing sources. Is this the solution to the static audio and visual noise often experience previously when changing sources?  If so, it's a crude fix I would suggest.
3. After about 4 hours operation without fail the system halts and HDMI signal is lost which breaks the video stream from any source device.  about 50 % of the time a restart of the program is required the other 50% of the time simply pressing play again on say Apple TV or other source will suffice.  The problem repeats after another 2 min or so. and then it seems to operate Ok from there. This situation remains after the 3.1 update and is 100% repeatable.

Anyone else experience these issues?

Rgds

Mark

[thezone]

FW3.1 now - Sometimes when I navigate through the XMC-2 menu the OSD gets frozen on screen, but the menu continues to function on the front display. A soft reboot will fix it. This wasn't happening prior to 3.1.

[xeno]

Nov 26, 2022 12:14:30 GMT -5 jdmusante said:

Nov 26, 2022 10:12:40 GMT -5 geebo said:

Could you elaborate on your not being able to use VRO? I don't normally use it but I just tested and it seems to work fine. What issues are you having with it?

It freezes the unit up, becomes sluggish and mostly unusable. Can take anywhere from 25 seconds to a minute for any command to process with the unit once the corresponding button is pushed. But, when it boots from low power mode, works great. I spoke with Damon at Emotiva about it yesterday for about 40 minutes (Damon was great BTW). He said there were 3-4 people that had this same issue with the firmware upgrade. I can send it back to them to have them try to fix or I can live with it until the next firmware upgrade. I would like to use VRO but at least the unit does work in low power mode.

I've had this issue from day 1.  Called cust. service. Guy was super friendly and knowledgeable but we couldn't figure it out. Still have to start from LPM.