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Post by Clyde on Apr 6, 2010 16:51:35 GMT -5
I sent Emotiva customer service an email today summarizing my findings and mentioning this thread. Hopefully they will confirm that it's the hole spacing in the rack ears and not say it's an issue with my rack rails which seem to be drilled to the EIA standards. I'd still love to hear from someone who has been able to install them in their rack without having to drill new holes. With this nice a design, it seems hard to believe that the hole spacing is so screwed up.
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MikeWI
Emo VIPs
DC-1, ERC-1, USP-1, UPA-2, Sub 10, Emotiva 4S
Posts: 346
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Post by MikeWI on Apr 18, 2010 9:31:58 GMT -5
I sent Emotiva customer service an email today summarizing my findings and mentioning this thread. Hopefully they will confirm that it's the hole spacing in the rack ears and not say it's an issue with my rack rails which seem to be drilled to the EIA standards. I'd still love to hear from someone who has been able to install them in their rack without having to drill new holes. With this nice a design, it seems hard to believe that the hole spacing is so screwed up. Any resolution on this? Mike
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Post by Clyde on Apr 20, 2010 20:15:33 GMT -5
No resolution but I haven't followed up on my last email. I figure they're a bit busy with the UMC-1 firmware so I'll wait a few more weeks before I reach out to them again.
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Post by Clyde on Apr 22, 2010 13:51:30 GMT -5
Reached out to Emotiva again yesterday and Vince responded right away that I could return them if I want. As a follow up, he also said that "We are investigating the issue with the hold locations with various vendors". I was glad to hear that but I always thought that all AV racks were the same as far as the spacing of the holes on the front rails. If these rack ears don't fit my Middle Atlantic rack, I wonder which rack manufacturer they were designed for.
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MikeWI
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Post by MikeWI on Apr 22, 2010 21:41:16 GMT -5
Reached out to Emotiva again yesterday and Vince responded right away that I could return them if I want. As a follow up, he also said that "We are investigating the issue with the hold locations with various vendors". I was glad to hear that but I always thought that all AV racks were the same as far as the spacing of the holes on the front rails. If these rack ears don't fit my Middle Atlantic rack, I wonder which rack manufacturer they were designed for. I agree that -- as far as I know -- rack spacing is standard. Mike
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ralf
Seeker Of Truth
Posts: 2
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Post by ralf on Jun 25, 2010 9:10:00 GMT -5
Hello
The Rack ears fits perfect in a normal 19`` Studio rack.
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Post by Clyde on Jun 25, 2010 23:06:22 GMT -5
Ralf, it's nice to see they worked out for you. But it looks like your rack does not have rails with the pre-threaded holes. What type of rack is that? From the photo all I can see are open slots along each side rail. How do the ears attach to the rail? My Middle Atlantic rack has the holes pre-drilled to the EIA spacing.
Clyde
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ralf
Seeker Of Truth
Posts: 2
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Post by ralf on Jun 29, 2010 12:46:43 GMT -5
Hello
I try to show how it works with the immage of an empty rack, the screws are placed in the nuts, all nuts are in the rackmounts, but only fixed by a pressing rubber band. If you want to change the position of a nut you pick it with a screwdriver and push it to the new position. When the high is okay, place your equipment and fix it with the screws. It works with all kinds of 19``
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Post by beatboy77 on Jul 13, 2010 20:54:10 GMT -5
OK, got the rack mount ears today for my XPA-5 and sure enough they do not line up with my Middle Atlantic rack hole units.
How could Emo mess this up? Not sure how I am going to mount this stuff now.
~Josh
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Post by Topend on Jul 15, 2010 15:12:43 GMT -5
OK, got the rack mount ears today for my XPA-5 and sure enough they do not line up with my Middle Atlantic rack hole units. How could Emo mess this up? Not sure how I am going to mount this stuff now. ~Josh Did you know about this issue before you placed an order?
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Post by beatboy77 on Jul 17, 2010 19:02:30 GMT -5
OK, just got through installing an XPA-5, USP-1 and ERC-1 using the Emo rack mount kits.
Basically it wasn't as bad as I had thought. The holes in the Emo rack mount kits line-up fine with the Middle Atlantic rack. Where things get of course is with the height of the Emo cases/kits.
Sometimes the top or bottom of the Emo device can land in the middle of a rack unit. When this happens there will be a small gap between the Emo device and other device which will require some sort of custom made panel.
~Josh
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Post by tech73x on Jul 18, 2010 14:52:36 GMT -5
Hey beatboy, what series of middle atlantic rack do you have? Also can you post up some pics of what it looked like with them mounted? Thanks
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MikeWI
Emo VIPs
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Posts: 346
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Post by MikeWI on Jul 19, 2010 1:54:18 GMT -5
OK, just got through installing an XPA-5, USP-1 and ERC-1 using the Emo rack mount kits. Basically it wasn't as bad as I had thought. The holes in the Emo rack mount kits line-up fine with the Middle Atlantic rack. Where things get of course is with the height of the Emo cases/kits. Sometimes the top or bottom of the Emo device can land in the middle of a rack unit. When this happens there will be a small gap between the Emo device and other device which will require some sort of custom made panel. ~Josh It would be good to see pics. Found this link/quote: www.practical-home-theater-guide.com/equipment-racks-1.html
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Post by oris642 on Jul 24, 2010 22:53:34 GMT -5
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MikeWI
Emo VIPs
DC-1, ERC-1, USP-1, UPA-2, Sub 10, Emotiva 4S
Posts: 346
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Post by MikeWI on Jul 25, 2010 6:57:48 GMT -5
So why are these still for sale if they don't work as, um, well "rack ears"? I have a MA rack and was initially thinking about getting them. The question isn't if the buyer knew there was a problem, but it is unclear what if any "rack" they are rack ears for. I own plenty of Emotiva gear, so I'm not indiscriminantly bashing. Just seems crazy to still offer something that on a basic level doesn't work. Mike
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Post by tech73x on Jul 25, 2010 9:35:20 GMT -5
Yeah, they need to stop selling these if they fit that badly. Im wondering who drew up the intial design of the rack ear before it went into production? Did they not have a rack or use current eia standards when they were designing the prototype? I hope they get this fixed before the end of the year.
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Post by oris642 on Jul 26, 2010 10:46:11 GMT -5
I think I know why the ears are like that. The Emotiva gear is not "true" rackable gear that fits in, say a 2RU slot. To fit in such a 3.5" high slot means no protruding feet , no toroidal transformer bolt and nut sticking out underneath the unit,etc. That's why the holes are spaced the way they are - to allow for space to clear such protuberances below the unit. So while you can mount it on a EIA standard rack, you're left with ugly gaps above and below the unit.
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Post by Clyde on Jul 26, 2010 22:06:33 GMT -5
Interesting theory, but I don't think they purposely designed them to leave a 1/2 rack space at the top and bottom. The right way to do it would be to use correct hole spacing so the ear correctly fits a two (or four in the case of the larger amp ears) rack space slot with the caveat that either the feet have to be removed or that one rack space below the unit must be left open. That way the open space can easily be filled with a standard one rack space filler or vent piece of your choosing. I don't see how they could have thought that forcing you to have an open 1/2 rack space on the top and bottom that can't be filled with a standard piece was the right way to do it. I'll stick with my original theory that someone in the design department just plain screwed up. Hopefully they can make some new ones with the correct hold spacings.
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Post by oris642 on Jul 27, 2010 9:39:19 GMT -5
Interesting theory, but I don't think they purposely designed them to leave a 1/2 rack space at the top and bottom. The right way to do it would be to use correct hole spacing so the ear correctly fits a two (or four in the case of the larger amp ears) rack space slot with the caveat that either the feet have to be removed or that one rack space below the unit must be left open. That way the open space can easily be filled with a standard one rack space filler or vent piece of your choosing. I don't see how they could have thought that forcing you to have an open 1/2 rack space on the top and bottom that can't be filled with a standard piece was the right way to do it. I'll stick with my original theory that someone in the design department just plain screwed up. Hopefully they can make some new ones with the correct hold spacings. But you're assuming that customers will remember to not block the ventilation from the bottom and/or the top of the unit. Not going to happen. Someone's going to block them and fry his amp from no air flow. Warranty claim ensues. Customer blames Emotiva for not making amp idiot-proof, whilst forgetting to look in the mirror at the same time : ) I stick by my original theory, and just bought an amp which is a true 2ru rack mount, with no feet and no vents in the top and bottom (a Crown K1).
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Post by Clyde on Jul 27, 2010 16:13:38 GMT -5
Good point. It would be nice to see Emotiva chime in here and set the record straight instead of just offering to accept a return if they don't work out.
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