Post by 2infinity on Nov 19, 2010 12:17:24 GMT -5
Greetings Gents,
My apologies to the Mods if this is too off topic or belongs in another section (e.g. Green Room). Feel free to move if necessary.
It has been quite a while since I posted. Trying to stay out of the negativity that came into the forum for a while there. I have been enjoying my emo gear for the past year and wanted to share a brief story that happened this past week.
So I came home from work couple of weeks ago to discover that my XPA-2 was in full out protect mode. It was a truly sad day
. I did the usual diagnosis steps. And btw many thanks to the creators of the amplifier troubleshooting thread, it was awesome. So I narrowed my problems down to the amp itself as it was still in protect mode with nothing connected and just a power connection. So I called Emotiva a few days later when I had the chance and spoke with Nick. Now keep in mind that I was calling just a few minutes prior to close ~4:55 b/c I had just gotten back from teaching. Nick did not seemed rushed to get me off the phone and was very patient in his explanations of the possible problems. From that conversation, we narrowed it down to likely being a fuse. Thank you Nick! Especially for staying late to take my call.
A few days passed before I had the chance to wrestle the XPA-2 out of my rack and investigate the fuse situation. So I let the amp sit to discharge any residual charge in the unit (a very important step indeed). I called back to be sure that I was removing the right screws on the bottom as there were quite a few. This time I had a day off and called near lunch time. Not only did I get connected to a support person, but Lonnie himself! I only mention this as many smaller companies that I have dealt with, simply take a number and get to you when they get to you, if you call near lunch or closing. I was extremely impressed that Lonnie not only answered all of my questions, but also took the time to explain exactly what type of fuses to get, where I might find them etc.
Ok, so I found the rogue fuse and made yet another call to ask if I should open the top up to check the other fuses once I had found a blown one underneath. Once again I was impressed and surprised to be connected directly to Lonnie. He took the time to answer my questions and was extremely friendly and even gave me advice on calibrating my HT with SPL/RTA. He also assured me that if I couldn't find the fuses locally, that Emotiva be able to send some.
Well after several hours of hunting for the elusive 20mm 10A 250V fuse, I came up dry here in central Illinois. So I made another call to Emo and Nick hooked me up with some fuses and had Janna send them to me FREE of charge.
I have been a huge fan of Emotiva and remain one today. I cannot say enough about their Customer Service and Friendly nature. In my experience with many many companies in many industries I cannot think of another one with this level of customer support.
Just wanted to put some positive energy out onto the board as there seems to be a lot of negativity in many posts in the past many months.
Again, Thanks to Lonnie, Nick and Janna for all of your patience and help. It is support like this that had made me a believer (and incidentally gone a really long way in the WAF department when making purchases).
Cheers and have a great Thanksgiving all!!!
2Infinity (aka Chris)
My apologies to the Mods if this is too off topic or belongs in another section (e.g. Green Room). Feel free to move if necessary.
It has been quite a while since I posted. Trying to stay out of the negativity that came into the forum for a while there. I have been enjoying my emo gear for the past year and wanted to share a brief story that happened this past week.
So I came home from work couple of weeks ago to discover that my XPA-2 was in full out protect mode. It was a truly sad day
. I did the usual diagnosis steps. And btw many thanks to the creators of the amplifier troubleshooting thread, it was awesome. So I narrowed my problems down to the amp itself as it was still in protect mode with nothing connected and just a power connection. So I called Emotiva a few days later when I had the chance and spoke with Nick. Now keep in mind that I was calling just a few minutes prior to close ~4:55 b/c I had just gotten back from teaching. Nick did not seemed rushed to get me off the phone and was very patient in his explanations of the possible problems. From that conversation, we narrowed it down to likely being a fuse. Thank you Nick! Especially for staying late to take my call.A few days passed before I had the chance to wrestle the XPA-2 out of my rack and investigate the fuse situation. So I let the amp sit to discharge any residual charge in the unit (a very important step indeed). I called back to be sure that I was removing the right screws on the bottom as there were quite a few. This time I had a day off and called near lunch time. Not only did I get connected to a support person, but Lonnie himself! I only mention this as many smaller companies that I have dealt with, simply take a number and get to you when they get to you, if you call near lunch or closing. I was extremely impressed that Lonnie not only answered all of my questions, but also took the time to explain exactly what type of fuses to get, where I might find them etc.
Ok, so I found the rogue fuse and made yet another call to ask if I should open the top up to check the other fuses once I had found a blown one underneath. Once again I was impressed and surprised to be connected directly to Lonnie. He took the time to answer my questions and was extremely friendly and even gave me advice on calibrating my HT with SPL/RTA. He also assured me that if I couldn't find the fuses locally, that Emotiva be able to send some.
Well after several hours of hunting for the elusive 20mm 10A 250V fuse, I came up dry here in central Illinois. So I made another call to Emo and Nick hooked me up with some fuses and had Janna send them to me FREE of charge.
I have been a huge fan of Emotiva and remain one today. I cannot say enough about their Customer Service and Friendly nature. In my experience with many many companies in many industries I cannot think of another one with this level of customer support.
Just wanted to put some positive energy out onto the board as there seems to be a lot of negativity in many posts in the past many months.
Again, Thanks to Lonnie, Nick and Janna for all of your patience and help. It is support like this that had made me a believer (and incidentally gone a really long way in the WAF department when making purchases).
Cheers and have a great Thanksgiving all!!!
2Infinity (aka Chris)
