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Post by Jim on Mar 18, 2013 14:25:01 GMT -5
Big Dan/Lonnie, What has the Emotiva "brain trust" found that is causing the anomaly with the early shipping XPA-1L power amps??? Inquiring minds want to know. Haha. I figured at 1-2pm there would be a "fixed yet?" post. I think most of us just want our curiosity satisfied...
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Post by wcparks on Mar 18, 2013 14:31:45 GMT -5
They just made it to my work. Still 3/4 excited.
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Post by Dark Ranger on Mar 18, 2013 15:01:41 GMT -5
I believe I can explain the delay. I just received an urgent telegram from Lonnie:
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I MUST BE QUICK. THE BEAST IS LOOSE. WE DON'T KNOW WHAT IT IS. IT WAS SOMETHING INSIDE THE XPA-1L AMPLIFIER. A...CONSCIOUS, LIVING ENTITY. EMOTIVA HQ IS IN LOCKDOWN AND THE MEN IN BLACK HAVE BEEN DISPATCHED.
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Our best bet is to sit tight and hope everyone is OK.
EDIT: fixed silly typo by silly me.
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Post by Jim on Mar 18, 2013 15:04:28 GMT -5
You still get telegrams? That's cool! (Or are XPA-1L owners the only people who still do??) Or better yet, are you sure it wasn't the voices in your head telling you that?
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Post by doc1963 on Mar 18, 2013 15:42:06 GMT -5
You still get telegrams? That's cool! (Or are XPA-1L owners the only people who still do??) Or better yet, are you sure it wasn't the voices in your head telling you that? I'd bet on the voices.....
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Post by Dark Ranger on Mar 18, 2013 16:28:55 GMT -5
Thanks for the laugh Jim and Doc. I nearly spewed my drink on the screen. ;D
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Deleted
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Post by Deleted on Mar 18, 2013 16:34:05 GMT -5
Just got the official email about the delay in shipment of the amps. The glitch has been confirmed.
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klinemj
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Post by klinemj on Mar 18, 2013 16:40:05 GMT -5
Any word on cause? Or if it's a limited issue vs broad spread?
Mark
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Post by Dark Ranger on Mar 18, 2013 16:41:31 GMT -5
Just got the official email about the delay in shipment of the amps. The glitch has been confirmed. Same here. There appears to be an issue with the first production run which deviated from the pre-production model. What a bummer for Emotiva. I also received a return shipping label to send back my amp. Recalls are never fun, but it's better to tackle it now than wait until later. EDIT: Mark, just saw your post. No, there are no details on the cause yet. Here's what it says: "Our engineering team is currently reviewing the issue and will have a solution soon."
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Post by crashcarruthers on Mar 18, 2013 17:07:06 GMT -5
Emotiva just called and said they would refund money with returned amps (freight at their expense) or use current amps until a fix and they would swap out units with new fixed ones. Got to love their customer service.
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Post by garbulky on Mar 18, 2013 18:06:57 GMT -5
A good solid customer service response. A few things they did not do: 1. Instantly accuse the customer of making it up. 2. Claim the unit was perfect, blame customer. 3. Just delete the class A claim in the specs. the amp woulld still be the cheapest fully balanced 500 watt @4 ohm monoblcok
What they did: 1. Investigated the issue reported only in detail by a single customer ( could have just been an individual flaw). 2. PAID CASH on those freight and returns! They put money where their mouth is.
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Post by 1960broookwood on Mar 18, 2013 18:19:57 GMT -5
A good solid customer service response. A few things they did not do: 1. Instantly accuse the customer of making it up. 2. Claim the unit was perfect, blame customer. 3. Just delete the class A claim in the specs. the amp woulld still be the cheapest fully balanced 500 watt @4 ohm monoblcok What they did: 1. Investigated the issue reported only in detail by a single customer ( could have just been an individual flaw). 2. PAID CASH on those freight and returns! They put money where their mouth is. I fought for nearly a year to get a Canon 1D3 repaired--which in the end was a factory defect and turned into a textbook example of poor customer service. How this was handled has turned me into a customer
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Post by ocezam on Mar 18, 2013 18:56:49 GMT -5
I sent a reply back to Emotiva regarding keeping the amps until the replacements are ready per Dan's comment in this thread. Haven't heard back yet.
But yeah, I agree, this company is a class act.
...
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Post by Jim on Mar 18, 2013 19:04:28 GMT -5
Well, too bad that there is a problem..... But perhaps Emotiva will get some new customers by demonstrating their excellent customer service. Of course, I imagine they'd rather demonstrate their customer service without having to have amps shipped back
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cgolf
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Post by cgolf on Mar 18, 2013 19:06:42 GMT -5
This premier customer service is no fluke nor is it isolated just for these amps. Emotiva has responded this way in every similar situation over the years. Their service is a benchmark model for other companies and is basically impeccable!!
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klinemj
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Post by klinemj on Mar 18, 2013 19:55:23 GMT -5
Emotiva: the epitome of Class A customer service. Unparalleled in my experience.
Mark
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Post by crashcarruthers on Mar 18, 2013 19:59:35 GMT -5
Even with this glitch the amps still sound really great. I have had a chance to listen for about 12 hours off and on to these amp they are clear and bass is very tight IMHO.
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bootman
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Typing useless posts on internet forums....
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Post by bootman on Mar 18, 2013 20:33:01 GMT -5
Does this "glitch" actually affect the SQ of the amp? Well my real question is, do you actually hear a difference when it happens?
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Post by crashcarruthers on Mar 18, 2013 20:59:56 GMT -5
Don't really think it affects SQ much if at all. I have horn speakers so they get loud fast. The truthful answer is we won't totally know until you listen to a glitch free amp. I only hear the click with the amp at an idle. There is going to be some difference because the amp is switching out of class A "too quick", if this is audible I don't notice it. I am over fifty and I can't hear over 15-16 k hertz now.
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Post by creimes on Mar 18, 2013 21:52:40 GMT -5
Does this mean there will be some B-stock eventually....hmmmmm, I'll take 2 at $500 each hahhaaha
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