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Post by Porscheguy on Apr 12, 2016 15:31:19 GMT -5
So, behind the sarcasm, you guys are thinking that a problem well documented here on the forum by several posters and known about by Emotiva for months now, you are thinking that IF they solved the problem they would not bother to tell us about it here? I was not being sarcastic (my humor about Porscheguy notwithstanding). Like any company or person, Emotiva has to set priorities; new products, staffing, shipping, technical issues, etc. each get attention as they are deemed of greatest value. Certainly different groups prioritize further within their purview. The 'Oppo Thump' is likely on someone's list, but it's priority is based on many things, including how many people are affected, and how loudly they make their problem known (the squeaky wheel gets the grease). These forums are user supported, they're for us to help each other. Of course some Emo staff participate and can be of great value, but none of these threads are a direct link to tech support, nor does posting here generate a help/trouble ticket. By calling, you bring your (and evidently others) problem directly to those who are charged with solving it, and possibly remind them that it hasn't gone away, you may even learn what progress they've made in solving it. It might further be true that they're having difficulty duplicating the issue and that by calling you can help (I did this with remote codes last summer). That you are in a much different time zone is indeed inconvenient, and possibly makes your call more expensive, but direct contact is probably the best, and possibly only way to take this issue forward. A PM to Keith or other staff might help come up with a good time to make the call and speak with someone who is best suited to help you. I have no memory of making that suggestion to anyone for at least a couple of years so I'm not sure why it is so vivid in your mind....
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Post by AudioHTIT on Apr 12, 2016 15:53:32 GMT -5
I was not being sarcastic (my humor about Porscheguy notwithstanding). ... . I have no memory of making that suggestion to anyone for at least a couple of years so I'm not sure why it is so vivid in your mind.... You're probably right, looking at my profile I've been a Lounger for about four years. I do remember when I first started reading here that you often asked 'What did Emotiva say when you called them?' That was probably my introduction to you and it stuck, I'm guess I'm showing that the question does have its place.
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LCSeminole
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Post by LCSeminole on Apr 12, 2016 18:07:51 GMT -5
Please LCSeminole. I have posted 7 times on this thread alone (not to mention the other places where the Oppo thump has been discussed) Firmware 3.1 did NOT fix the thump!!! 10/23/15 for starters. 10/31/15 follow up, again 11/13/15 (2 posts), 11/16/15 still reporting, then from 2/16/16 just bumping this thread, which was on top, but has now gotten buried!!! Thanks if there is any help from anyone. God Bless, Wayne Wayne, The thread is over 24 pages long and it started Oct 14, 2015, so please forgive me if I didn't remember any of your 5 posts stating that you still have a "Thumping" problem. While I'm not going to go back and re-fresh my memory, I do remember that many/most members "Thump" problem no longer exists, including mine, and I've not heard of any since until I noticed you reviving the thread. If there were a lingering "Thump" problem, you can bet that many of those affected would be screaming at the top of their lungs to get this fixed, but because a handful of XMC-1 oweners may still have this problem, we just aren't hearing about it. To be perfectly honest, I'd bet that Tech Support believes the "Thump" problem to be fixed, so since you do still have a problem(and I acknowledge that you do still have a thump problem) I'd bring it to their attention directly as, a few others have suggested. I understand you are an international customer, but you had to know that if and when you had a problem with the XMC-1 or any other product US based companies products, that you may just be a bit inconvenienced with your obvious time difference. As "AudioHTIT" already stated, while you may catch some of the Emotiva employees on-line here on the Lounge, it is not an official forum for tech support. It's for discussing all things Emotiva with other members and while we as members will try and help out in any way we can, we aren't always successful in the end, which is where Emotiva Tech Support takes over. While you've probably already checked or performed these things, I'll state/ask the obvious in trying to help. Have you performed a "Factory Reset"? If not, backup your settings and see if this helps. You may also want to try re-loading the firmware and then do a "Factory Reset", I know that it's not required according to the updating instructions but it doesn't hurt and I've made it a practice to do so. If you are using the standby feature "Video Remains On", and haven't actually re-booted the linux based operating system that the XMC-1 uses in some time maybe that will help as well. Anyhow, I hope that Tech Support can resolve your "Thump" problem.
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Post by 509Paul on Apr 13, 2016 0:08:56 GMT -5
I have a strange thump/click sound between previews on Blu-ray Discs on my Denon player that is a little annoying. Music CDs are fine and have no unwanted noise between tracks.
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Post by fludimir on May 11, 2016 10:17:35 GMT -5
I always have loud trumps when try to play dsd after pcm or vice versa. Very annoying issue , had reported it to support after 3.1 firmware but still no fix
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geebo
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Post by geebo on May 11, 2016 11:09:36 GMT -5
I always have loud trumps when try to play dsd after pcm or vice versa. Very annoying issue , had reported it to support after 3.1 firmware but still no fix The thumping completely went away for me and others after 3.1. You might try to reload 3.1a and then reset to factory defaults followed by a complete power down with the rear switch. It may not help in your situation but it's easy to do.
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Post by fludimir on May 11, 2016 11:29:55 GMT -5
For me 3.1 fixed trumps in some other situations, but not in that case. Tried to reload and factory reset, doesnt helps. For any who have Oppo simplest case to check: Connect Oppo to XMC with two hdmi cables(configure oppo to play dsd on hdmi1 and pcm on hdmi2) and while Oppo plays SACD switch hdmi inputs on XMC.
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geebo
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Post by geebo on May 11, 2016 11:33:19 GMT -5
For me 3.1 fixed trumps in some other situations, but not in that case. Tried to reload and factory reset, doesnt helps. For any who have Oppo simplest case to check: Connect Oppo to XMC with two hdmi cables(configure oppo to play dsd on hdmi1 and pcm on hdmi2) and while Oppo plays SACD switch hdmi inputs on XMC. I'll try to remember to try that tonight. Just never had a reason to do that.
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Post by fludimir on May 11, 2016 11:38:17 GMT -5
Please do that. I advice to not to set volume level high or you can burn twitters on your speakers.
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geebo
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Post by geebo on May 12, 2016 6:51:51 GMT -5
Please do that. I advice to not to set volume level high or you can burn twitters on your speakers. With the Oppo set to output DSD and I play a DSD file, when I switch to the other Oppo input I get silence. When I set the Oppo to Auto and play a DSD file then switch to the other HDMI feed to get PCM I get a continuation of the music. No pops. When I switch back to the other Oppo output to play DSD I get a couple pops. I just can't see any scenario where I would ever do this while listening and I obviously never have or I would have heard it.
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Post by fludimir on May 12, 2016 8:18:13 GMT -5
>When I switch back to the other Oppo output to play DSD I get a couple pops. That's it, and that pops may be very loud if xmc volume level isn't low >I just can't see any scenario where I would ever do this while listening and I obviously never have or I would have heard it. It isn't usable scenario, but simple way to reproduce pops with oppo and xmc. For me that pops often happens if playing folder with flac and dsf tracks. Or if I listened to music from pc and then switched to Oppo to play SACD. Any switch from pcm to dsd playback may cause pops and this needs to be solved.
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geebo
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Post by geebo on May 12, 2016 11:19:20 GMT -5
>When I switch back to the other Oppo output to play DSD I get a couple pops. That's it, and that pops may be very loud if xmc volume level isn't low >I just can't see any scenario where I would ever do this while listening and I obviously never have or I would have heard it. It isn't usable scenario, but simple way to reproduce pops with oppo and xmc. For me that pops often happens if playing folder with flac and dsf tracks. Or if I listened to music from pc and then switched to Oppo to play SACD. Any switch from pcm to dsd playback may cause pops and this needs to be solved. Now I will switch back and forth between PCM and DSD while on the same input and I get none of the pops. It's only when I switch from Oppo's HDMI2 to HDMI1 outputs. And they weren't terribly loud. Kinda like a pop from a stylus hitting the runout groove on an album.
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LCSeminole
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Post by LCSeminole on May 12, 2016 12:52:47 GMT -5
>When I switch back to the other Oppo output to play DSD I get a couple pops. That's it, and that pops may be very loud if xmc volume level isn't low >I just can't see any scenario where I would ever do this while listening and I obviously never have or I would have heard it. It isn't usable scenario, but simple way to reproduce pops with oppo and xmc. For me that pops often happens if playing folder with flac and dsf tracks. Or if I listened to music from pc and then switched to Oppo to play SACD. Any switch from pcm to dsd playback may cause pops and this needs to be solved. Now I will switch back and forth between PCM and DSD while on the same input and I get none of the pops. It's only when I switch from Oppo's HDMI2 to HDMI1 outputs. And they weren't terribly loud. Kinda like a pop from a stylus hitting the runout groove on an album. Honest question:, What advantage(s) does one get by using both of the Oppo's HDMI outputs for two different inputs in the XMC-1?
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geebo
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Post by geebo on May 12, 2016 13:01:28 GMT -5
Now I will switch back and forth between PCM and DSD while on the same input and I get none of the pops. It's only when I switch from Oppo's HDMI2 to HDMI1 outputs. And they weren't terribly loud. Kinda like a pop from a stylus hitting the runout groove on an album. Honest question:, What advantage(s) does one get by using both of the Oppo's HDMI outputs for two different inputs in the XMC-1? None for me. While I have both outputs connected to the XMC, I only use the HDMI1 output.
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Post by doc1963 on May 12, 2016 13:43:23 GMT -5
Now I will switch back and forth between PCM and DSD while on the same input and I get none of the pops. It's only when I switch from Oppo's HDMI2 to HDMI1 outputs. And they weren't terribly loud. Kinda like a pop from a stylus hitting the runout groove on an album. Honest question:, What advantage(s) does one get by using both of the Oppo's HDMI outputs for two different inputs in the XMC-1? Good question and here's the answer.... with the BDP-103 and 105, "HDMI 1" has exclusive use of the Marvell QDEO video processing, but will not pass native DSD. "HDMI 2", however, will support native DSD, but at the expense of bypassing the Marvell chip. So, if you were wanting to obtain the ultimate video processing along with the ability to stream native DSD, both outputs would need to be utilized. Hope this helps...
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geebo
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Post by geebo on May 12, 2016 13:49:45 GMT -5
Honest question:, What advantage(s) does one get by using both of the Oppo's HDMI outputs for two different inputs in the XMC-1? Good question and here's the answer.... with the BDP-103 and 105, "HDMI 1" has exclusive use of the Marvell QDEO video processing, but will not pass native DSD. "HDMI 2", however, will support native DSD, but at the expense of bypassing the Marvell chip. So, if you were wanting to obtain the ultimate video processing along with the ability to stream native DSD, both outputs would need to be utilized. Hope this helps... Thanks Doc. Now I remember. It's HDMI 2 from the Oppo that I use all the time because I have no interest in the video processing of the Oppo.
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Post by fludimir on May 12, 2016 14:07:38 GMT -5
>So, if you were wanting to obtain the ultimate video processing along with the ability to stream native DSD, both outputs would need to be utilized. Yes, that's why I use both oppo hdmi outs
But issue isn't related just to oppo, I often hear pops when switching XMC hdmi input from pc to oppo if oppo is playing sacd. Issue also happens if oppo is silent when switching to it but played sacd before. I have to lower volume level on xmc each time when I switching to oppo after sacd was played to avoid speakers damage
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LCSeminole
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Post by LCSeminole on May 12, 2016 17:00:21 GMT -5
Good question and here's the answer.... with the BDP-103 and 105, "HDMI 1" has exclusive use of the Marvell QDEO video processing, but will not pass native DSD. "HDMI 2", however, will support native DSD, but at the expense of bypassing the Marvell chip. So, if you were wanting to obtain the ultimate video processing along with the ability to stream native DSD, both outputs would need to be utilized. Hope this helps... Thanks Doc. Now I remember. It's HDMI 2 from the Oppo that I use all the time because I have no interest in the video processing of the Oppo. Interesting, I just assumed that the BDP-103 in this regard was the same as my BDP-93. Anyhow, it now makes sense.
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geebo
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Post by geebo on May 12, 2016 17:37:30 GMT -5
Thanks Doc. Now I remember. It's HDMI 2 from the Oppo that I use all the time because I have no interest in the video processing of the Oppo. Interesting, I just assumed that the BDP-103 in this regard was the same as my BDP-93. Anyhow, it now makes sense. Does the 93 output DSD bitstream from both HDMI outputs?
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LCSeminole
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Post by LCSeminole on May 12, 2016 17:43:35 GMT -5
Interesting, I just assumed that the BDP-103 in this regard was the same as my BDP-93. Anyhow, it now makes sense. Does the 93 output DSD bitstream from both HDMI outputs? Actually I'm not sure as I use HDMI 1, since it takes advantage of the Marvell QDEO processing as well. Good question though, and I'll find out for you in just a few short minutes.
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