My XPR-5 'gave it up' last night...:'-(

[The Mad Norseman]

Yeah, after nearly 3.5 years in stellar service, my trusty XPR-5 'rolled over and spread her legs' (so to speak) last night while simply watching TV!

Had it on only about 10 minutes, low volume, watching the evening news and then 'poof!' no sound. Looked over to see all the amp's lights are off, even the standby LED, etc.
Played around with it for awhile, checked the dedicated 20amp circuit that feeds it (okay), and then also tried plugging it directly into the wall instead of going through the CMX-2, still nothing, no response, checked the switch on the back, and power cord connection (all fine), but not even a red LED standby light, deader than a doornail...

So this morning I called Emo's service line and talked to a very nice guy named Grayson who is looking into possible causes with the engineers (maybe Lonnie?), and he'll get back to me.
Fuse blown? Maybe?
Bad power cord? All of a sudden after 3.5 years? VERY doubtful.

So in the meantime, I'm suffering through sound only from the TV's speakers, (OMG! - the HORRORS! :-o).
I'll report back when I know more, but dreading having to ship this 100Lb baby out to TN for repairs.

(Not so secretly, I blame Mrs. Mad Norseman for torturing this poor amp with her chronic late night watching of HGTV, and 'My 600Lb Life', or some such spurious content...).

[brubacca]

Good luck. Hopefully it is just one of the fuses on the inside. Possibly you could be back up and running quickly.

[teaman]

Congrats on your XPR-5 getting laid.....hoping for your sake on a more serious note that it is just something simple.

[LCSeminole]

Do let us know what the fix is, especially if it's as simple as a fuse.

[novisnick]

I forget where I posted the thread but I do believe that my going rate for bulk units was $1.13 lbs, plus I pay shipping.

Just PM me and I'll send you a shipping lable, please include your PayPal adress so I can forward the funds to you. 

[rbk123]

R.I.P.

[The Mad Norseman]

Just heard back from Grayson, and he says it could be one of two fuses located in the front/left of the amp that could be the culprit, and he'll send me instructions and a photo(s?) of what to look for...darkened ends?, a frosty/corroded look?, separated element? Who knows, we'll see.
I'll tackle that tonight then and hope its just a fuse they could send me a replacement for and move on.

Odd though, Emo service said it's not a problem they see...(I still blame Mrs. Mad Norseman and those crappy late night show she watches! ;-D).

[novisnick]

This is a great time to hit the Mrs. Up for a new piece of gear.

[novisnick]

May 2, 2016 14:55:39 GMT -5 novisnick said:

This is a great time to hit the Mrs. Up for a new piece of gear.

Sorry, the above comment may have seemed cold, I had just read what Grayson had said and was very hopeful that its just a fuse, so, if it is a fuse don't let this opportunity slip by! Thats what I was driving at. 

[LCSeminole]

Hopefully that is all it is! Fingers crossed!

[lehighvalleyjeff]

May 2, 2016 14:31:15 GMT -5 The Mad Norseman said:

Just heard back from Grayson, and he says it could be one of two fuses located in the front/left of the amp that could be the culprit, and he'll send me instructions and a photo(s?) of what to look for...darkened ends?, a frosty/corroded look?, separated element? Who knows, we'll see.
I'll tackle that tonight then and hope its just a fuse they could send me a replacement for and move on.

Odd though, Emo service said it's not a problem they see...(I still blame Mrs. Mad Norseman and those crappy late night show she watches! ;-D).

Hoping it's just a fuse too, however, I think it's very cool that Grayson called you back and they are helping you remotely instead of shipping it via freight. If it comes down to it I'm sure shipping will be expensive for you and for them. Makes me feel better knowing that they are taking the time to resolve your issue. That is one of the traits that separates Emotiva from other companies who sell boxes in mass quantity. All the best!

[eclypse]

My uneducated guess is the fuse since all lights are out on it.

[novisnick]

May 2, 2016 19:08:15 GMT -5 lehighvalleyjeff said:

May 2, 2016 14:31:15 GMT -5 The Mad Norseman said:

Just heard back from Grayson, and he says it could be one of two fuses located in the front/left of the amp that could be the culprit, and he'll send me instructions and a photo(s?) of what to look for...darkened ends?, a frosty/corroded look?, separated element? Who knows, we'll see.
I'll tackle that tonight then and hope its just a fuse they could send me a replacement for and move on.

Odd though, Emo service said it's not a problem they see...(I still blame Mrs. Mad Norseman and those crappy late night show she watches! ;-D).

Hoping it's just a fuse too, however, I think it's very cool that Grayson called you back and they are helping you remotely instead of shipping it via freight. If it comes down to it I'm sure shipping will be expensive for you and for them. Makes me feel better knowing that they are taking the time to resolve your issue. That is one of the traits that separates Emotiva from other companies who sell boxes in mass quantity. All the best!

I've called many times and have NEVER gotten a cold shoulder from Emotiva!   Weather a simple inquiry or a technical question, they've always been extremely nice, friendly and informative.

The people that work there are passionate about what they do, weather its answering the phone or directing you to someone that can help or give you an answer,,, always super service, i can even hear the smile as they pick up the phone.

Not being a fanboy, just my experience in the few years I've been a costumer.

They realize we are real people that pay real bills with hard earned dollars, I greatly appreciate that fact.

Go Blue!!

                                    

[Jim]

May 2, 2016 19:17:55 GMT -5 eclypse said:

My uneducated guess is the fuse since all lights are out on it.

I agree with you.

[klinemj]

May 2, 2016 14:31:15 GMT -5 The Mad Norseman said:

Just heard back from Grayson, and he says it could be one of two fuses located in the front/left of the amp that could be the culprit, and he'll send me instructions and a photo(s?) of what to look for...darkened ends?, a frosty/corroded look?, separated element? Who knows, we'll see.
I'll tackle that tonight then and hope its just a fuse they could send me a replacement for and move on.

Odd though, Emo service said it's not a problem they see...(I still blame Mrs. Mad Norseman and those crappy late night show she watches! ;-D).

If you take it apart and get to the fuses, you will most likely know if they are fried or not. Good ones will have clear glass and a tidy/clean looking connector inside. Some connectors will look like thin strips of metal and others look like some other material. But, if there is blackish powder on the glass, if the thin strip of metal has a gap, or if the internal material looks burned at all...the fuse is gone. You can also test it electrically, but most times...it is obvious if the fuse is cooked.

Madk

[jdc]

May 2, 2016 12:52:24 GMT -5 The Mad Norseman said:

Bad power cord? All of a sudden after 3.5 years? VERY doubtful.

I had a power cord fail all of the sudden on one of my amps (not a emo amp) while using it. Didn't figure it out till I got it back from the repair shop, which they found nothing wrong with it, and plugged it back in with the same power cord I used before. I agree that it's very doubtful but it does happen, probably only once in lifetime. 

[teaman]

Make sure you paid your hydro bill too. If none of your lights in the house are turning on it may not be your amp at all...

[The Mad Norseman]

Thanks everyone, and now for an update:
I stopped on the way home from work and picked up a Multimeter, but must admit that I’m confused on how to use it.
(It was cheap though, only $5.40 with tax!).

This evening I was able to wrestle the amp out of my rack and take the lid off to examine things.
I also was able to easily remove the two fuses for testing that were pointed out.
Each fuse is labeled: “T315mAL 250V”.

The Multimeter I bought has numerous settings, and I’m not sure which to set the dial on(?).
(It’s a “Commercial Electric model #MAS830B”).

Sorry for my ignorance, but can someone tell me how to test the fuses “for continuity”?

The Multimeter has an Ohm range of "200 to 2M", not sure where to set the dial...then hold the probes, one to each end, and if the fuse is good then near 0 Ohms(?), and if bad, it would measure a high Ohm reading? Is that right?
I tried it with both fuses, but got wildly varying numbers with both, the numbers jumping around a lot, so I don't think I had it set right, or tested them right(?)...

[The Mad Norseman]

May 2, 2016 20:02:03 GMT -5 jdc said:

May 2, 2016 12:52:24 GMT -5 The Mad Norseman said:

Bad power cord? All of a sudden after 3.5 years? VERY doubtful.

I had a power cord fail all of the sudden on one of my amps (not a emo amp) while using it. Didn't figure it out till I got it back from the repair shop, which they found nothing wrong with it, and plugged it back in with the same power cord I used before. I agree that it's very doubtful but it does happen, probably only once in lifetime. 

"...and plugged it back in with the same power cord I used before".

So you're saying in your case it WAS the power cord, but you still used it when you got it back from the repair shop and the old power cord worked again?
Or,...?

[sonicseeker]

May 2, 2016 21:32:13 GMT -5 The Mad Norseman said:

Thanks everyone, and now for an update:
I stopped on the way home from work and picked up a Multimeter, but must admit that I’m confused on how to use it.
(It was cheap though, only $5.40 with tax!).

This evening I was able to wrestle the amp out of my rack and take the lid off to examine things.
I also was able to easily remove the two fuses for testing that were pointed out.
Each fuse is labeled: “T315mAL 250V”.

The Multimeter I bought has numerous settings, and I’m not sure which to set the dial on(?).
(It’s a “Commercial Electric model #MAS830B”).

Sorry for my ignorance, but can someone tell me how to test the fuses “for continuity”?

The Multimeter has an Ohm range of "200 to 2M", not sure where to set the dial...then hold the probes, one to each end, and if the fuse is good then near 0 Ohms(?), and if bad, it would measure a high Ohm reading? Is that right?
I tried it with both fuses, but got wildly varying numbers with both, the numbers jumping around a lot, so I don't think I had it set right, or tested them right(?)...

ON my fluke there is a tone setting  so you set it for OHM's and tone and touch the leads together and you should here a sound then touch the leads to the two ends if it makes a sound the fuses are good and if not they are bad. I believe the tone is the next to the right counterclockwise from the bottom 200 spot on your dial.