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Post by ErikB369 on Jan 17, 2017 17:59:09 GMT -5
Just received my MC-700 tonight and am having a lot of trouble. Please keep in mind that I did a simple swap from a UMC-200 that was working fine on all fronts. I have a brand new Sony XBR75X940D and a Roku Premiere (w/ 4K Netflix). That is all that is hooked up at the moment. There were no previous issues (other than not being able to view 4K from the Roku with the UMC-200).
1. No OSD. When I hit menu it kills my video signal and goes to a generic menu screen. As such I cannot use the info button because nothing pops up. I have tried both HDMI outputs and numerous Sony inputs.
2. Speaking of outputs, I can only use output 1. If I try and use output 2 I will get video signal initially but the moment I make a menu change on the Roku the Sony TV kicks me out of the input and defaults to input 1 (“the front input”).
3. Input 1 does work but every time I change apps or even select a specific movie/TV show the TV input display pops up like it’s reinitializing. I would not expect handshake issues of that magnitude on two brand new pieces of technology.
4. Also when scrolling thru Roku menus the sound you get as it passes each app is very sporadic. It really does seem like there’s some odd delay with the entire thing.
5. Again, no issues whatsoever with the UMC-200. And all of these issues are still present when the Roku is set to 1080p and the Sony input is set to non-HDR.
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Post by vcautokid on Jan 17, 2017 18:34:06 GMT -5
Hello Erik,
Just curious. Did you follow the guidelines as shown on page 10 of the user manual for 4K viewing of commercial content. Output 1 is for commercial 4K output along with ARC support. Output 2 for HD output respectively. Inputs 1 through 3 are compliant with commercial 4K content including HDR. Where as inputs 4 through 6 should be used for HD, and non commercial 4K content.You should be in good shape. If not, you may want to contact Emotiva Technical Support for some assistance. Hope all goes well with your MC700. Please let us know if you need further assistance too, as this forum has allot of knowledgeable folks here. Lastly but not least, congratulations on your new MC700, and welcome to the Emotiva Forums.
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Post by doc1963 on Jan 17, 2017 19:23:59 GMT -5
Before you get too deep, I would unplug all of your sources from the HDMI inputs, reset the MC-700 to factory defaults, put the MC-700 in standby, unplug the HDMI cable from the video output, then turn off the main power switch on the back of the MC-700. Wait 5 minutes. Then, starting over, plug all of your devices that require HDMI 2.0/HDCP 2.2 into HDMI inputs 1-3 while using the HMDI 1 output to your display. You might be wondering where I'm going with this, but any "fast switching" HDMI board has a memory that stores EDID information. Doing the above clears that memory and gives you a fresh start. If this doesn't work, I would consider taking a look at your HDMI cables. With all of your recently acquired 4K UHD gear, did you also upgrade to "HDMI Premium Certified" cables? Although your #5 above might suggest otherwise, the loss of a handshake, failure to handshake and "blanking" can almost always bring the ability of the HDMI cable into question. You may have had no problems with the UMC-200, but both the source(s) and the sink knew the UMC-200 was not "2.0 compliant" and did not seek a UHD handshake. Therefore, standard "high speed" cables work just fine. A true 4K UHD (HDMI 2.0) connection, on the other hand, requires a cable capable of 18 Gbps. I'd make sure your cables aren't part of the problem. Welcome to the Lounge and I hope this helps...  |
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Post by ErikB369 on Jan 17, 2017 19:59:30 GMT -5
vcautokid, I am using output 1 and input 1 for the simple setup.
doc1963 I will try a reset tomorrow, wife is watching netflix right now. It stays steady but is just not right. Maybe I was plugging in and out too much. Cables are brand new Amazon Basics.
Thanks you both. If the above does not work I will try some additional troubleshooting to try and narrow an issue.
I hadn't even mentioned I was getting a subwoofer thump when the TV input would switch. I swear I feel like a purchased an Onkyo with these problems.
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Post by ErikB369 on Jan 17, 2017 20:16:16 GMT -5
Reset did nothing. Still no OSD while playing the Roku, no on screen volume display at all. I'll hook up the 4K Blue Ray tomorrow and see if it has the same issue with a new source but this does not make sense at all.
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Post by harlan on Jan 17, 2017 22:27:33 GMT -5
I am also having issues with no OSD when Im watching my cable box. I havent checked any other inputs yet. When I press the menu button a dedicated OSD ( blue screen) comes up but it doesnt respond to inputs from the remote control.
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Post by doc1963 on Jan 17, 2017 23:20:04 GMT -5
1. No OSD. When I hit MENU it kills my video signal and goes to a generic menu screen. As such I cannot use the info button because nothing pops up. I have tried both HDMI outputs and numerous Sony inputs. Reset did nothing. Still no OSD while playing the Roku, no on screen volume display at all. I'll hook up the 4K Blue Ray tomorrow and see if it has the same issue with a new source but this does not make sense at all. I am also having issues with no OSD when Im watching my cable box. I havent checked any other inputs yet. When I press the MENU button a dedicated OSD ( blue screen) comes up but it doesnt respond to inputs from the remote control. Okay, so I just read the MC-700 user manual. Accordingly, the " MENU" button does not bring up the OSD, but rather the configuration menu used to setup the MC-700. The " INFO" button is what triggers the OSD. Additionally, there are options to configure the OSD (Menu > Setup > Option > OSD). Have either of you explored this...? |
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Post by doc1963 on Jan 18, 2017 0:21:30 GMT -5
doc1963 I will try a reset tomorrow, wife is watching netflix right now. It stays steady but is just not right. Maybe I was plugging in and out too much. Cables are brand new Amazon Basics. At what length...? I've considered those cables for my own personal uses and, for most "high speed" HD purposes, they seem to work just fine. However, they're not "HDMI Premium Cable" certified. The HDMI 2.0 cable spec is demanding and it's easy enough for a manufacturer to "say" that their cables meet the requirement, but aren't willing to put their money where their mouth is and have them individually tested and "certified". When it comes to HDMI 2.0 cable, wire gauge, build quality and cable length matters significantly. Personally, I'd rather not take the manufacturer's word for it. HERE is a link to very affordable Monoprice HDMI 2.0 "Premium Certified" cables. I use the 20 footer in my setup. Be forewarned, however, they're a dense cable. My personal cable of choice is Blue Jeans BJC Belden Series-FE, which is also "Premium Certified". They're rather expensive, but worth it. They're much more flexible than the Monoprice due to the "bonded pair" construction of the cable stock they use. HERE is a link to a very informative article discussing the HDMI 2.0 "Premium" Cable certification and why it's important. I hadn't even mentioned I was getting a subwoofer thump when the TV input would switch. I swear I feel like a purchased an Onkyo with these problems. I'm confident that this thump is being caused by the drop in the handshake. |
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Post by harlan on Jan 18, 2017 7:58:10 GMT -5
Your post had me intrigued and thought maybe the issue is as simple as the info button bringing up the OSD so I tried just now before leaving for work. Still no OSD. In fact I could not find any mention of the OSD in the configuration menu.
I was in a hurry so it could be I missed something so I will try again tonight.
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Post by pmctexas on Jan 18, 2017 8:02:02 GMT -5
You are not alone - no OSD for me as well.. Have you renamed your inputs and can you see them on the MC700 (I can't) ? I think we are seeing some bugs...
Thank goodness for the USB update capability...
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Post by doc1963 on Jan 18, 2017 8:16:12 GMT -5
Your post had me intrigued and thought maybe the issue is as simple as the info button bringing up the OSD so I tried just now before leaving for work. Still no OSD. In fact I could not find any mention of the OSD in the configuration menu. I was in a hurry so it could be I missed something so I will try again tonight. Hmmm... the manual seems clear. The INFO button brings up the OSD, the MENU button brings up the "Setup" menu. If this is not working for any of you, I would call tech support this morning to get to the bottom of this. I cannot see a "bug" like this getting out the door. I would hope that it must be something simpler... |
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Post by niuguy on Jan 18, 2017 9:09:03 GMT -5
Your post had me intrigued and thought maybe the issue is as simple as the info button bringing up the OSD so I tried just now before leaving for work. Still no OSD. In fact I could not find any mention of the OSD in the configuration menu. I was in a hurry so it could be I missed something so I will try again tonight. Hmmm... the manual seems clear. The INFO button brings up the OSD, the MENU button brings up the "Setup" menu. If this is not working for any of you, I would call tech support this morning to get to the bottom of this. I cannot see a "bug" like this getting out the door. I would hope that it must be something simpler... No, It would appear to be a thing as it's the same for me. I'll wait and see what they say on the forums before I call. Hopefully it's just a firmware update. |
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bootman
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Post by bootman on Jan 18, 2017 9:30:18 GMT -5
What is up with folks registering for a question then their profiles go to "guest"status so they can't reply?
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KeithL
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Post by KeithL on Jan 18, 2017 9:55:19 GMT -5
Clarification first..... the term "OSD" means "on-screen display" and refers to ANYTHING that is displayed on your TV screen (including the Info popup or the Setup Menu). Therefore, both the Popups and the Setup Menu are things that are displayed on the OSD. We are looking into a few reports of odd behavior on the OSD Popup. Your post had me intrigued and thought maybe the issue is as simple as the info button bringing up the OSD so I tried just now before leaving for work. Still no OSD. In fact I could not find any mention of the OSD in the configuration menu. I was in a hurry so it could be I missed something so I will try again tonight. Hmmm... the manual seems clear. The INFO button brings up the OSD, the MENU button brings up the "Setup" menu. If this is not working for any of you, I would call tech support this morning to get to the bottom of this. I cannot see a "bug" like this getting out the door. I would hope that it must be something simpler... |
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Post by doc1963 on Jan 18, 2017 10:43:29 GMT -5
Clarification first..... the term "OSD" means "on-screen display" and refers to ANYTHING that is displayed on your TV screen (including the Info popup or the Setup Menu). Therefore, both the Popups and the Setup Menu are things that are displayed on the OSD. We are looking into a few reports of odd behavior on the OSD Popup. Hmmm... the manual seems clear. The INFO button brings up the OSD, the MENU button brings up the "Setup" menu. If this is not working for any of you, I would call tech support this morning to get to the bottom of this. I cannot see a "bug" like this getting out the door. I would hope that it must be something simpler... Umm... I kinda knew that Keith, but thanks for the clarification buddy...  |
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Lonnie
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Post by Lonnie on Jan 18, 2017 10:44:34 GMT -5
Just received my MC-700 tonight and am having a lot of trouble. Please keep in mind that I did a simple swap from a UMC-200 that was working fine on all fronts. I have a brand new Sony XBR75X940D and a Roku Premiere (w/ 4K Netflix). That is all that is hooked up at the moment. There were no previous issues (other than not being able to view 4K from the Roku with the UMC-200). 1. No OSD. When I hit menu it kills my video signal and goes to a generic menu screen. As such I cannot use the info button because nothing pops up. I have tried both HDMI outputs and numerous Sony inputs. 2. Speaking of outputs, I can only use output 1. If I try and use output 2 I will get video signal initially but the moment I make a menu change on the Roku the Sony TV kicks me out of the input and defaults to input 1 (“the front input”). 3. Input 1 does work but every time I change apps or even select a specific movie/TV show the TV input display pops up like it’s reinitializing. I would not expect handshake issues of that magnitude on two brand new pieces of technology. 4. Also when scrolling thru Roku menus the sound you get as it passes each app is very sporadic. It really does seem like there’s some odd delay with the entire thing. 5. Again, no issues whatsoever with the UMC-200. And all of these issues are still present when the Roku is set to 1080p and the Sony input is set to non-HDR. Just for some clarification. 1. The OSD does work but only on video that is 1080 or lower. The SI chip is not capable of projecting OSD on 2K or higher. The way the Menu works is along the same lines. If your TV says its 4K then that is what the processor will run in. Therefore when you hit Menu, it will have to drop the live video to send a single stream of data which is the Menu. 2. Output 1 is the primary output and the only one with HDCP2.2. If you use output 2 it will pass all resolutions, but it does not have HDCP2.2 and as such, if the TV or Source pings for the keys, then the TV will most likely stop playing the video. 3. Changing apps means you are changing from a low band resolution to a high band and apps in general do not require HDCP where movies do. Thus the TV, Processor and Source will all have to renegotiate the link when changing from a non-HDCP material to material that does require HDCP. 4. This is simply a mute timing issue. We set the mute timing a little long to play it safe on its initial release, so it may be catching the tail end of the ping. We will play with this and see where the happy medium is. 5. Please see above comments. Even when set to lower resolutions, you still have to deal with HDCP. I hope this helps to clear things up. Lonnie |
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Post by rbk123 on Jan 18, 2017 11:20:13 GMT -5
Clarification first..... the term "OSD" means "on-screen display" and refers to ANYTHING that is displayed on your TV screen (including the Info popup or the Setup Menu). Therefore, both the Popups and the Setup Menu are things that are displayed on the OSD. We are looking into a few reports of odd behavior on the OSD Popup. Umm... I kinda knew that Keith, but thanks for the clarification buddy... In other clarification news, water is wet. Next clarification topic will be related to the green-ness of grass; stay tuned. |
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Post by niuguy on Jan 18, 2017 11:23:16 GMT -5
Just for some clarification. 1. The OSD does work but only on video that is 1080 or lower. The SI chip is not capable of projecting OSD on 2K or higher. The way the Menu works is along the same lines. If your TV says its 4K then that is what the processor will run in. Therefore when you hit Menu, it will have to drop the live video to send a single stream of data which is the Menu. 2. Output 1 is the primary output and the only one with HDCP2.2. If you use output 2 it will pass all resolutions, but it does not have HDCP2.2 and as such, if the TV or Source pings for the keys, then the TV will most likely stop playing the video. 3. Changing apps means you are changing from a low band resolution to a high band and apps in general do not require HDCP where movies do. Thus the TV, Processor and Source will all have to renegotiate the link when changing from a non-HDCP material to material that does require HDCP. 4. This is simply a mute timing issue. We set the mute timing a little long to play it safe on its initial release, so it may be catching the tail end of the ping. We will play with this and see where the happy medium is. 5. Please see above comments. Even when set to lower resolutions, you still have to deal with HDCP. I hope this helps to clear things up. Lonnie By OSD in #1 do you mean a volume overlay OSD or the menu in general? I have a 1080p plasma and the only OSD I get is the full screen menu, no volume or anything else that is overlaid over my video. |
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Post by pmctexas on Jan 18, 2017 12:06:52 GMT -5
Lonnie - Interesting design choice. If I understand you correctly we will not see video overlay (e.g volume setting) within the 4K picture. I'll find a 1080P source and see what it MC700 does. Yes the screen does go into down-rez mode for the set-up menu.
This could become a sore spot with folks as we have more source 4K material. I can even get 4K on Direct-TV (yes not a lot of channels right now) so we really should head in that direction.
Hopefully the new XMC-1 video card and XMC-2 will not have that limitation. Also, it should be noted in the Sales info and owners manual so folks are aware...
Thanks
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Lonnie
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Post by Lonnie on Jan 18, 2017 13:16:19 GMT -5
Lonnie - Interesting design choice. If I understand you correctly we will not see video overlay (e.g volume setting) within the 4K picture. I'll find a 1080P source and see what it MC700 does. Yes the screen does go into down-rez mode for the set-up menu. This could become a sore spot with folks as we have more source 4K material. I can even get 4K on Direct-TV (yes not a lot of channels right now) so we really should head in that direction. Hopefully the new XMC-1 video card and XMC-2 will not have that limitation. Also, it should be noted in the Sales info and owners manual so folks are aware... Thanks There is several factors to consider here. First off the Roku and the TV are both 4K units as is the MC-700. Thus they will all check for the new HDCP requirements. When you had the UMC-200 in the chain it reported to the source and sink devices that it was limited to 1080 and limited to an older HDCP, so the Roku and the TV would set themselves to work within that framework. Also, please consider that the video switching in the MC-700 is using mixed receiver types. Inputs 1,2 and 3 are routed through the Silicon Image 4K chip where 4,5,6 are routed through the Analog Device chip. The Analog Device chip does support OSD over lays but can only support limited 4K and an older version of HDCP where the Silicone Image chip can support all 4K and HDCP, but it does not have the ability to do OSD overlays. So to answer your question. If you use inputs 1,2 or 3, you will not get OSD overlays because it is not possible in the chip, but you can do all 4K and HDR. If you use inputs 4,5 or 6 you will get OSD overlays but you won't get HDR or the really high bandwidth 4K. Lonnie |
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